Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
My story is the same...long wait on phone....never even got an appointment for serviceCharged my credit card...waiting and waiting for a call that never came...then called Fidelity after being on hold for minutes...was told call the vendor...called them out to lunch.....called again....out to lunch.....this is now hours after my call to Fidelity...living in degrees with no air conditioningcalled Fidelity....waiting on hold for another minutesAsked for permission to call my own vendor....they were trying to find manager put me on hold.....still never found him....could not get an answer to get permission for my own vendor....finally hung up the phone ( was still on hold, waiting on an answer) Called my vendor....it is now hours since first phone callMy vendor put me up in a hotel overnight and came out first thing on Saturday morning and fixed the problemNow I am still trying to get my $** refunded and it has be weeks
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
My airconditioning began malfunctioning Thursday nightI opened a claim on their websiteI prepaid the $** service feeThe first contractor called Friday morning and told me to ask Fidelity for a different contractor who could work around my scheduleI immediately opened a new claim and they assigned me a different contractor but wanted me to pay the $** service fee againI submitted a customer service request through their website Friday morning about the service fee that still hasn't been responded toBy about 5pm on Friday, I still hadn't heard from the second contractor so I called Fidelity and was told the contractor would definitely be contacting me that dayIt is now Sunday and I still haven't heard from them and still have a malfunctioning air conditioning unit...in ***....in August
NEGATIVE-
Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer:
NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it."
Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?"
FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly."
Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?"
FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part."
Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm *** because you guys won't further review this horrible situation because of a horrible technician?"
NFHW: "Sorry, Sir, the decision has been made."
Me: "May I speak with your supervisor."
NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience."
WHAT?!? *** ** *** * *** ** ***
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives
Absolutely horrible experienceOur A/C went out shortly after moving in to our new houseFidelity denied our claim on the basis that it was a pre-existing condition, because the home inspection had noted it was dirty / in need of some basic maintenanceHowever the inspection explicitly stated it was fully functionalWe even hired a guy to come out, and he said that the breakdown had nothing to do with what was noted in the home inspectionFidelity has refused to reconsider, we spent thousands out of pocket to replace the A/CWe will be taking this to court shortlyIn addition, throughout this process of fighting them for what we are owed, we wait on hold for over an hour every single time we call inThen we have been told that a supervisor would call us back, which has happened about half the time, so we have to resort to calling in again and waiting another hour on hold
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!
Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
My story is the same...long wait on phone....never even got an appointment for serviceCharged my credit card...waiting and waiting for a call that never came...then called Fidelity after being on hold for minutes...was told call the vendor...called them out to lunch.....called again....out to lunch.....this is now hours after my call to Fidelity...living in degrees with no air conditioningcalled Fidelity....waiting on hold for another minutesAsked for permission to call my own vendor....they were trying to find manager put me on hold.....still never found him....could not get an answer to get permission for my own vendor....finally hung up the phone ( was still on hold, waiting on an answer) Called my vendor....it is now hours since first phone callMy vendor put me up in a hotel overnight and came out first thing on Saturday morning and fixed the problemNow I am still trying to get my $** refunded and it has be weeks
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
My airconditioning began malfunctioning Thursday nightI opened a claim on their websiteI prepaid the $** service feeThe first contractor called Friday morning and told me to ask Fidelity for a different contractor who could work around my scheduleI immediately opened a new claim and they assigned me a different contractor but wanted me to pay the $** service fee againI submitted a customer service request through their website Friday morning about the service fee that still hasn't been responded toBy about 5pm on Friday, I still hadn't heard from the second contractor so I called Fidelity and was told the contractor would definitely be contacting me that dayIt is now Sunday and I still haven't heard from them and still have a malfunctioning air conditioning unit...in ***....in August
NEGATIVE-
Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer:
NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it."
Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?"
FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly."
Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?"
FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part."
Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm *** because you guys won't further review this horrible situation because of a horrible technician?"
NFHW: "Sorry, Sir, the decision has been made."
Me: "May I speak with your supervisor."
NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience."
WHAT?!? *** ** *** * *** ** ***
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives
Absolutely horrible experienceOur A/C went out shortly after moving in to our new houseFidelity denied our claim on the basis that it was a pre-existing condition, because the home inspection had noted it was dirty / in need of some basic maintenanceHowever the inspection explicitly stated it was fully functionalWe even hired a guy to come out, and he said that the breakdown had nothing to do with what was noted in the home inspectionFidelity has refused to reconsider, we spent thousands out of pocket to replace the A/CWe will be taking this to court shortlyIn addition, throughout this process of fighting them for what we are owed, we wait on hold for over an hour every single time we call inThen we have been told that a supervisor would call us back, which has happened about half the time, so we have to resort to calling in again and waiting another hour on hold
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!