We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
I purchased my home in with a one-year contract with Fidelity includedI renewed twice since thenMy home was built in and I feel like many of the systems were as old as the homeI the first year I had the air conditioner serviced, the water heater replaced, and the furnace repairedThe next year, I had the air conditioner repaired again, twice, and the garage door opener replacedJust after renewing this year I needed a plumber to replace a stop valve by my toilette, a job that turned out not be trivial due to the age of the original partAlthough I did have problems with some of the service providers, including one that kept us waiting for two weeks with a broken AC, Fidelity was always easy to work withIn the latter case, they switched me to a different AC company and the problem was fixed in a dayThey also have a great policy where the customer can choose their own service provider if neededFidelity will reimburse you a negotiated rate (though it may be less than the full cost)I used this option in one case when my AC broke because I couldn't go a week without AC, waiting for the contractorI found someone to come out on a Sunday, who was willing to work with FidelityI paid up front and Fidelity reimbursed me the entire cost of the service, minus the $deductibleAll in all, having the warranty saved me a lot of money in my first two years of home ownership, and Fidelity has proven to be a good company
Absolutely horrible experienceOur A/C went out shortly after moving in to our new houseFidelity denied our claim on the basis that it was a pre-existing condition, because the home inspection had noted it was dirty / in need of some basic maintenanceHowever the inspection explicitly stated it was fully functionalWe even hired a guy to come out, and he said that the breakdown had nothing to do with what was noted in the home inspectionFidelity has refused to reconsider, we spent thousands out of pocket to replace the A/CWe will be taking this to court shortlyIn addition, throughout this process of fighting them for what we are owed, we wait on hold for over an hour every single time we call inThen we have been told that a supervisor would call us back, which has happened about half the time, so we have to resort to calling in again and waiting another hour on hold
Our AC is not working and we filed a request on 6/19/According to their process we had to pay $** for a troubleshooting and to make repairs after thatEven evaluation is not completed let alone repairsNo one has even showed up or bothered to look into this issueI have called fidelity times, each time it takes more then hours to get a customer representativeEvery time they say its up for dispatch which I know already and say they have put it up for other companies to grab but the company never changesFidelity allocated a company named *** *** * *** *** ***Technically they are suppose to call in two business days to schedule an appointmentThis company when called always goes to voicemail with two different messagesOne asks to leave a voicemail, other asks to email and leave a voicemailLeft voicemails more then times, emailed them as wellNo responseAccording to Fidelity customer service they wont pay if I choose my own companyHeat goi
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
My airconditioning began malfunctioning Thursday nightI opened a claim on their websiteI prepaid the $** service feeThe first contractor called Friday morning and told me to ask Fidelity for a different contractor who could work around my scheduleI immediately opened a new claim and they assigned me a different contractor but wanted me to pay the $** service fee againI submitted a customer service request through their website Friday morning about the service fee that still hasn't been responded toBy about 5pm on Friday, I still hadn't heard from the second contractor so I called Fidelity and was told the contractor would definitely be contacting me that dayIt is now Sunday and I still haven't heard from them and still have a malfunctioning air conditioning unit...in ***....in August
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
My air conditioner started blowing hot air in early July of this yearFidelity has sent out vendors and they fix it the next day it's hot againI have called Fidelity for the last months and they have the worst customer serviceSupervisors do not follow up after I asked for a callThe last Supervisor *** upset me by telling me that me asking for urgent service this was not a rushPlease go on *** and look at all the bad reviews for this company and their customer service reps before you buy their warranty
We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I filed for plumber service request through Fidelity National Home WarrantyFor sink faucet handle broken, stopper no working and bathtub faucet leaking issuesFidelity rejected sink faucet because of wear and tear and rejected stopper repair because the part were missingThe plumber addressed the bathtub faucet leaking issue and repair stopper issue where it will not be able to held/contain water completely in the sinkAfter the service, bathtub faucet leaking issue is addressed, stopper was able to hold water in the sink but another bathroom sink will start leaking water on the floor when ever turn on the waterThe original problem was not able to held water in the sinkAfter service, water is leaking from the sink onto the floor, Fidelity assignd *** *** to do the repairI requested Fidelity to send another more experienced plumber who can address the leaking issue but Fidelity rejected my requestWhen plumber *** *** *** *** is doing t
This warranty company is SORRY! I have been with them for years! and today I had a service call and the plumber caused more damage; of course he was long gone before I noticed a puddle of water on my bathroom floor I called Fidelity and told the representative to call back the service provider and have them come back! He assured me that he would put an "emergency order" in to have someone come out hours later I get the dreaded phone call informing me that due to the holiday weekend that none of their "service providers" are available However, if I wanted to go outside my warranty and have someone on my own come out and fix the problem that their service provider created I could do that! NO THANK YOU!!!, the last time I had an "emergency service call" they couldn't find a single person and it wasn't a holiday weekend I found a plumber, paid for the service, and guess what? They refused to pay the invoice talking about the plumber did not repair to their standards or some BS like that I should have heeded that warning and canceled then So essentially I paid $dollars that yearBut I renewed..How stupid of me...But not after this last incident I pay too much money, have been a customer way too long to have this below sub par customer service PLEASE DO NOT PURCHASE YOUR WARRANTY THROUGH THEM!!! THEY ARE SORRY AT BEST, AND THEIR BEST IS THE WORST!!!! How is it that I pay you almost $dollars a year, and when an emergency comes up you can't meet my needs and I must do the leg work, then what am I paying you for? Not another dime!! They will come out and fix my repair and when they do, I'll be canceling my service!!!!
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
My ac unit was brokenFNHW charged me and sent someone outHe said he can't fix itThey told me they can't find anyone and I should hire someone and bill them, but if it needs to be replaced I need to get pre-authorization while the repairman is presentUnfortunately, after an hour on hold, the repairman had to leaveSince then, the call has gone dead a couple of times and, in all, I have spent hours trying to get someone from authorization on the phoneIf the insurance is unable to authorize a replacement and the AC can't be fixed, the insurance is worthless
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
I purchased my home in with a one-year contract with Fidelity includedI renewed twice since thenMy home was built in and I feel like many of the systems were as old as the homeI the first year I had the air conditioner serviced, the water heater replaced, and the furnace repairedThe next year, I had the air conditioner repaired again, twice, and the garage door opener replacedJust after renewing this year I needed a plumber to replace a stop valve by my toilette, a job that turned out not be trivial due to the age of the original partAlthough I did have problems with some of the service providers, including one that kept us waiting for two weeks with a broken AC, Fidelity was always easy to work withIn the latter case, they switched me to a different AC company and the problem was fixed in a dayThey also have a great policy where the customer can choose their own service provider if neededFidelity will reimburse you a negotiated rate (though it may be less than the full cost)I used this option in one case when my AC broke because I couldn't go a week without AC, waiting for the contractorI found someone to come out on a Sunday, who was willing to work with FidelityI paid up front and Fidelity reimbursed me the entire cost of the service, minus the $deductibleAll in all, having the warranty saved me a lot of money in my first two years of home ownership, and Fidelity has proven to be a good company
Absolutely horrible experienceOur A/C went out shortly after moving in to our new houseFidelity denied our claim on the basis that it was a pre-existing condition, because the home inspection had noted it was dirty / in need of some basic maintenanceHowever the inspection explicitly stated it was fully functionalWe even hired a guy to come out, and he said that the breakdown had nothing to do with what was noted in the home inspectionFidelity has refused to reconsider, we spent thousands out of pocket to replace the A/CWe will be taking this to court shortlyIn addition, throughout this process of fighting them for what we are owed, we wait on hold for over an hour every single time we call inThen we have been told that a supervisor would call us back, which has happened about half the time, so we have to resort to calling in again and waiting another hour on hold
Our AC is not working and we filed a request on 6/19/According to their process we had to pay $** for a troubleshooting and to make repairs after thatEven evaluation is not completed let alone repairsNo one has even showed up or bothered to look into this issueI have called fidelity times, each time it takes more then hours to get a customer representativeEvery time they say its up for dispatch which I know already and say they have put it up for other companies to grab but the company never changesFidelity allocated a company named *** *** * *** *** ***Technically they are suppose to call in two business days to schedule an appointmentThis company when called always goes to voicemail with two different messagesOne asks to leave a voicemail, other asks to email and leave a voicemailLeft voicemails more then times, emailed them as wellNo responseAccording to Fidelity customer service they wont pay if I choose my own companyHeat goi
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
A few months ago I had the following problems with my clothes washer and dryerClothes Washer - Door came off from one of the hinges (hinges are rusted), during the cycle it makes a loud noise, as if an airplane is taking off and then it stopped draining the waterClothes Dryer - Did not dry properly even after multiple cyclesI opened a ticket with FNHWThey sent a technicianThe technician did not arrive at the stipulated time bracket, so they rescheduled for the next time bracketI lot an entire day of work because of this since FNHW/service shops cannot give one fixed time the technician can come and none of the technicians arrived on timeWhen the technician arrived he could not speak English so now we were conversing using google translator from Russian to EnglishAfter spending about hours he deemed that he needed to order parts to repair the machines and leftParts did not arrive for another weeks and then another week to schedule the technician to come out again
Fidelity National Home Warranty sent *** *** *** *** to repair my fridge ice maker in a home I had just purchased*** was sent to repair my ice maker in my fridge, but in the process of this repair, they caused my fridge to leak, and left my home without properly checking their workThey left my home and said everything was good to goI went to work, but when I returned home, the fridge was leaking underneath and caused severe damage to my hardwood floor and ceiling below*** took no responsibility, and one of their employees was even rude and condescending, and even hung up on meSeeking recourse for the damage to my home, I contacted Fidelity, since they were the company who sent out ***Fidelity initially acted as if they were being helpful, but putting me in contact with their vendor relations departmentHowever, after many weeks calling and trying to actually speak to someone, I was told that there was nothing that they could do to rectify the situation for me
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
My airconditioning began malfunctioning Thursday nightI opened a claim on their websiteI prepaid the $** service feeThe first contractor called Friday morning and told me to ask Fidelity for a different contractor who could work around my scheduleI immediately opened a new claim and they assigned me a different contractor but wanted me to pay the $** service fee againI submitted a customer service request through their website Friday morning about the service fee that still hasn't been responded toBy about 5pm on Friday, I still hadn't heard from the second contractor so I called Fidelity and was told the contractor would definitely be contacting me that dayIt is now Sunday and I still haven't heard from them and still have a malfunctioning air conditioning unit...in ***....in August
This company is a shamIf an issue arises, their m.ois clearly to provide such slow and shoddy service that we will just give up completelySave your money, because these guys are going to waste it along with your time
My air conditioner started blowing hot air in early July of this yearFidelity has sent out vendors and they fix it the next day it's hot againI have called Fidelity for the last months and they have the worst customer serviceSupervisors do not follow up after I asked for a callThe last Supervisor *** upset me by telling me that me asking for urgent service this was not a rushPlease go on *** and look at all the bad reviews for this company and their customer service reps before you buy their warranty