Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
Today is day without my air conditioner workingFour days ago, the second opinion was given, but FNHW claims they don't have a report/statusHave called multiple times after minutes on holdCant get a status, resolution or repair!
We have had a warranty on our house since we purchased it in Recently, we renewed the warranty for an additional yearWe made a service request for a plumber to look at our broken garbage disposal as well as a constantly running/leaky toiletUpon the contractors completion of the job, I wrote a personal check made out to *** *** in the amount of $** (our service fee per contract)The check was cashed as shown on our bank statement as well as bank provided pictures of deposited checkSomewhere along the line, *** *** and Fidelity have not communicated that the fee was paid and our account has been put on hold due to past due service feeI have gone through Fidelity's webpage and filled out the "Contact Us" form three different times and have not heard backI spoke to someone on the phone over a month ago and emailed their requested proof of payment (bank statement and cashed check image) and our account is STILL on holdI call Fidelity and am sent to voicemail w
We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
am writing in regards to work order *** with *** *** ***On May 16th I requested a service call for what I believed to be an issue with my ***Hot water was coming out of my cold water faucet First the service agent placed the wrong type a call for a water heater repair/leakWhen contacted on May 17th it was quickly determined I needed a leak detection *** *** called, came out, did a partial leak detection on May 17th I contacted *** on May 17th when *** was still at my home because *** stated that they would do the repair but 100% of the time they are called back out to do another repair and that they could do a reroute for $ I contacted *** at once and was assured that once they received the report from *** I would be contacted and we could discuss further options and to expect a call by the next morningI then waited days, I called daily and was told that there was no reportMeanwhile, I had no hot waterOver the week
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I called to initiate a service call on a leaking faucet on January 2ndThe faucet was leaking out of the handle; some would say a running faucetThe first availability of the plumber assigned was on the 4thAfter arrival, he reported that he would have to order parts to fix it and would be out the following dayWhen he arrived on Thursday he said he could not get the parts and would install a new faucet the following Friday, the 13thOn the 12th I called Fidelity again because the lead had now gotten worse and was causing damage under the sinkI was told by one of their representatives that it was my problem because they don't deal with secondary damageFriday the plumber arrived and installed a faucet sold exclusively at *** ***My first issue it that the faucet he removed was under warranty through *** and he could have called them to obtain partsI confirmed with the plumber that he did not attempt to obtain parts from ***My second issue is the home warranty states t
I went online to submit a service request for a couple items covered under warranty, i.eelectrical and garage door issuesEverything I submitted was under their electrical trade service and required one service fee of $I paid the $service fee; however, I was later asked to pay another service fee for the garage door issues even though they were both under one trade service fee
In the nutshell, FNHW has failed to pay insurance claim for condition covered by warrantyMoreover they charged me service fee, while performing no serviceI had to arrange repairs on my own, but haven't been successful in being reimbursed by FNHW for the repairs that should have been covered by the warrantyMy attempts to reach the vendor to resolve situation with them haven't been successfulA longer version of the story, is that when my dishwasher broke in Aug 2016, I contacted insurance company - FNHW to request serviceFirst of all, FNHW has charged me service fee for scheduling appointment with the technicianI believe that there is an implicit premise in this transaction that the technician that FNHW sends to fix the problem would be qualified to fix the issue for which I've scheduled appointmentHowever, they've sent individual with a long tail of consumer complaints for no-shows, incompetence and dishonestyThis technician hasn't fixed the problem, lied to me that he'l
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives
Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
Today is day without my air conditioner workingFour days ago, the second opinion was given, but FNHW claims they don't have a report/statusHave called multiple times after minutes on holdCant get a status, resolution or repair!
We have had a warranty on our house since we purchased it in Recently, we renewed the warranty for an additional yearWe made a service request for a plumber to look at our broken garbage disposal as well as a constantly running/leaky toiletUpon the contractors completion of the job, I wrote a personal check made out to *** *** in the amount of $** (our service fee per contract)The check was cashed as shown on our bank statement as well as bank provided pictures of deposited checkSomewhere along the line, *** *** and Fidelity have not communicated that the fee was paid and our account has been put on hold due to past due service feeI have gone through Fidelity's webpage and filled out the "Contact Us" form three different times and have not heard backI spoke to someone on the phone over a month ago and emailed their requested proof of payment (bank statement and cashed check image) and our account is STILL on holdI call Fidelity and am sent to voicemail w
We purchased a home warranty through Fidelity National Home WarrantyPer the signed contract, air conditioning units apart from basic cleaning/maintenance all issues are coveredWe have been battling with Fidelity since June of They have sent technicians with different service callsPer my phone call with Fidelity today, October 10, at 2:pm with "supervisor" *** *** ** *** *** call center, employee ID# ***, Fidelity is now stating they need a 2nd opinion, as they disagree with the technicians diagnosisMr*** refused to transfer my call to any other supervisor or manager; he said "he is it" and stated he would have another company follow up with meI assure you, Mr*** is not "it"I have paid $per service call as required with the home warranty contractCountless charges since June of this year- and the air conditioning still does not workFidelity is bound in the home warranty contract as am IThe contract clearly states what is c
I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
Fidelity National Warranty sent a bias plumber to my residence to absolve a leakThe plumbing company did not conduct proper workmanshipThey diagnosed the problem incorrectlyI have called numerous times to Fidelity to disputeI have been placed on hold for over hours and no one will come backI spoke with a representative named *** and she keeps placing me on hold and then hanging up on me
I purchased a warranty with Pool/SPA coverage My SPA stopped working, now Fidelity National Home Warranty says it is not covered It is completely dishonest to take money than not provide coverage if something breaks Don't do business with this company!
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
am writing in regards to work order *** with *** *** ***On May 16th I requested a service call for what I believed to be an issue with my ***Hot water was coming out of my cold water faucet First the service agent placed the wrong type a call for a water heater repair/leakWhen contacted on May 17th it was quickly determined I needed a leak detection *** *** called, came out, did a partial leak detection on May 17th I contacted *** on May 17th when *** was still at my home because *** stated that they would do the repair but 100% of the time they are called back out to do another repair and that they could do a reroute for $ I contacted *** at once and was assured that once they received the report from *** I would be contacted and we could discuss further options and to expect a call by the next morningI then waited days, I called daily and was told that there was no reportMeanwhile, I had no hot waterOver the week
I have Fidelity Home WarrantyI have a leaky pipe inside my wallsI had a plumber sent by warranty on 12/1/to check out wallsPlumber asks when house was builtI told him 1979, after absestos was bannedHe takes it and writes it incorrectly as 1977, when asbestos was not banned (absestos banned late 1977)Due to this error, he was requiring that asbestos testing was requiredI called the home warranty to tell them there was a mistake, that he had the wrong yearI have submitted documents to the home warranty companyI submitted these documents 12/2/and was supposed to receive a call backI resubmitted documents on 12/and 12/and had never received a call backI called the company again to see if they received the documents and reviewed themIt appeared that they have not as every person I got in contact with had a different storyI had a rude person named *** give me attitude when I inquired about the process of authorizationI have had the Real Estate agent c
I called to initiate a service call on a leaking faucet on January 2ndThe faucet was leaking out of the handle; some would say a running faucetThe first availability of the plumber assigned was on the 4thAfter arrival, he reported that he would have to order parts to fix it and would be out the following dayWhen he arrived on Thursday he said he could not get the parts and would install a new faucet the following Friday, the 13thOn the 12th I called Fidelity again because the lead had now gotten worse and was causing damage under the sinkI was told by one of their representatives that it was my problem because they don't deal with secondary damageFriday the plumber arrived and installed a faucet sold exclusively at *** ***My first issue it that the faucet he removed was under warranty through *** and he could have called them to obtain partsI confirmed with the plumber that he did not attempt to obtain parts from ***My second issue is the home warranty states t
I went online to submit a service request for a couple items covered under warranty, i.eelectrical and garage door issuesEverything I submitted was under their electrical trade service and required one service fee of $I paid the $service fee; however, I was later asked to pay another service fee for the garage door issues even though they were both under one trade service fee
In the nutshell, FNHW has failed to pay insurance claim for condition covered by warrantyMoreover they charged me service fee, while performing no serviceI had to arrange repairs on my own, but haven't been successful in being reimbursed by FNHW for the repairs that should have been covered by the warrantyMy attempts to reach the vendor to resolve situation with them haven't been successfulA longer version of the story, is that when my dishwasher broke in Aug 2016, I contacted insurance company - FNHW to request serviceFirst of all, FNHW has charged me service fee for scheduling appointment with the technicianI believe that there is an implicit premise in this transaction that the technician that FNHW sends to fix the problem would be qualified to fix the issue for which I've scheduled appointmentHowever, they've sent individual with a long tail of consumer complaints for no-shows, incompetence and dishonestyThis technician hasn't fixed the problem, lied to me that he'l
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives