NEGATIVE-
Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer:
NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it."
Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?"
FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly."
Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?"
FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part."
Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm *** because you guys won't further review this horrible situation because of a horrible technician?"
NFHW: "Sorry, Sir, the decision has been made."
Me: "May I speak with your supervisor."
NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience."
WHAT?!? *** ** *** * *** ** ***
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
I have a contract with this businessI have submitted a request for service on 8/(we do not have hot water)They send a plumber out on 9/who was unable to fix the water heaterWe report back that the service was not completed and the service representative was actually very rudeThey send another representative out about a week laterThat plumber was unable to fix the water heaterA part was neededWe were told that the parts would be ordered and that they would come back outWe have been in contact with Fidelity for weeksStill no hot waterAnd now they have suspended my contract because they said that I have failed to pay the service feeThe service fee is meant to be paid when the service has been provided and completedThey have failed to resolve my service requestThe customer service has been rude and unhelpfulAnd now they hold me responsible for payment without fulfilling the terms of the contractThis job should now be completed at no cost to me
My story is the same...long wait on phone....never even got an appointment for serviceCharged my credit card...waiting and waiting for a call that never came...then called Fidelity after being on hold for minutes...was told call the vendor...called them out to lunch.....called again....out to lunch.....this is now hours after my call to Fidelity...living in degrees with no air conditioningcalled Fidelity....waiting on hold for another minutesAsked for permission to call my own vendor....they were trying to find manager put me on hold.....still never found him....could not get an answer to get permission for my own vendor....finally hung up the phone ( was still on hold, waiting on an answer) Called my vendor....it is now hours since first phone callMy vendor put me up in a hotel overnight and came out first thing on Saturday morning and fixed the problemNow I am still trying to get my $** refunded and it has be weeks
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
I placed an order regarding my cook-top operation on Jun and the technician came on site on Jun We have waited for more than hours to meet the technicianAfter examination, the technician believed a malfunction part caused a signal on the control panel, which shows incorrect light on the panel saying the cook-top is onHis diagnosis is to replace that part and filed the reportHowever, Fidelity National Home Warranty Plan company customer service doesn't agree it and doesn't honor this repair requestWe have to pay the service fee of 75$ for this un-repair issue and we will have to use the cook-top unsafely everyday
They are slower to respond than specified in their contract, they charge to replace items that their contract says they will replace as covered, their decisions to repair or replace items can take weeks Overall it seems they are encouraging you to pay someone else or do it yourself instead of put up with their hassles and delays
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
we purchase a home warranty from this company, and during my first service request for this year, for plumbing issue, they send us unqualified plumber to fix it, he fix part of it and the rest, claim he need spare parts to be order and never hear from him again, and during my call to the company costumer service they refuse to fix the rest because they claim that their plumber said its secondary damage to the water leak which is absolutely not true since the two issue are more than a two feet a part and on the same height
I think this company is a scamThey either don't pick up or put you on hold for over an hour only to transfer you and put you on hold again until you finally hang upTheir diagnostic fee of $costs more than it would to buy replacement parts and replace them yourselfThey have no option on their website to get an authorization to do any work or buy parts yourself for simple thingsMostly, they just never respond -- I think they're trying to annoy customers enough so they don't actually use the warranty that they paid forThis company is trying to scam customers
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also
I have a leaking pipe that requires repairBut requires authorization before contractors can proceedThe cost of fixing is greater than what fidelity will pay forSo I wanted to call to get cash out to subsidize my own repair costExcessive long wait time at the authorization departmentThey are quick to take your money but when you need them to back you up and get the service I paid for, they are not thereCalled more than times on one claimEach call lasted greater than one hour, and they just drop your call/hang up on you for you to start againThey don’t call back to follow upThey are basically scamming money from customersNot delivering what customers are paying they money forJob number ***
I purchased home warranty protectionMy AC went out in July and the tech hired by Fidelity said the unit had worn out due to wear and tearShe told Fidelity we needed a new condenser and evap coilMonths went by where Fidelity simply refused to fix the problem under the warranty with no explanationThen on Sept18, it finally sent someone out again and this time the tech found some minor damage from what he thought was dog urine from the prior ownerHe told me that this damage was not the cause for the condenser's failureFidelity then refused to cover the unit because of the minor damage which was not the reason the unit failed in the first placeClearly, this individual was sent to simply find a reason not to cover the unit
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an
Fidelity National Home Warranty acquired BPG Home Warranty, whom I have coverage from 9/to 9/Every time I called today 7/8/2017, I would get the run around that they can't authorize a plumber to go out to my house because they had no access to my contract and the person who had access is not thereWhat's the point of home warranty insurance if when you have an emergency they can't help you! First of all if you acquire a company and take over make sure you can access that company (BPG ) make sure to have the contracts accessibleWe live in a computer age era I'm pretty sure they can be scanned or accessed! It took me phone calls minutes waiting time for each phone call before I can get a supervisor to call me!
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
NEGATIVE-
Purchased their services, paid the $deductible for dishwasher repairs, and the technician who came out to review my dishwasher problem came into my home, and was out within minsHe gave his recommendation to Fidelity National Home Warranty that had nothing to do with the original issueI reevaluated the technicians claim and confirmed that what he said was complete falseWhat he claimed was broken was actually working perfectly fineI contacted FNHW to report my findings along with the unprofessional services the technician provided, but instead of assisting with getting a second opinion, I received the most unethical business answer:
NFHW: "Sir, you can pay out of pocket for a second opinion and if you're right then we'll wave the deductible fee for us to send out another company to fix it."
Me: "But will I be compensated for the money that I spent on for the second opinion, if I'm right? If I'm wrong, at fault, and your technician was legit, I would TOTALLY accept the lose on the money I agreed to spend on a second opinionBUT, IF I'm right, will you give me my money back for the second opinion because the original technician who you sent out didn't do his job correctly?"
FNHW: "No, SirWe will not reimburse you if you are right about us sending you a technician who didn't do his job correctly."
Me: "How is that even legal? I pay for hundreds of dollars for your warranty, paid the deductible and in the event YOUR client finds out that they were right about bad services , that YOU provided, you will not reimburse them for their troubles?!? How is that even legal? You're telling me that the technician gets away with my deducible the I paid for and you won't do anything for your client?"
FNHW: "Sorry, SirMy supervisor already reviewed the notes and nothing further can be done on our part."
Me: "Can you PLEASE tell me that this is something you agree with, this is sooo unethical, in every way and you're telling me that I'm *** because you guys won't further review this horrible situation because of a horrible technician?"
NFHW: "Sorry, Sir, the decision has been made."
Me: "May I speak with your supervisor."
NFHW: "Yes, we can do that, SirThey will call you when they feel it's at their convenience."
WHAT?!? *** ** *** * *** ** ***
Extremely RudeMy AC gave out yesterday on a Saturday which happened to be the hottest day in Los Angeles in years, I also have an elderly dog and year oldMy wife and I called to see if there was any sort of emergency service we can have access to in order to expedite getting our AC unit working in what I would call Dangerous Temperatures degrees and upInstead of giving any sort of answer or even once of politenessWhomever we spoke to was not only uninterested in our problem but extremely rude about itI dont feel I was at all rude or frantic on the phone and was met with only unkindnessNow I am getting a service call on a Sunday on my own dime even though my home warranty is good till March 31, 2018, because we were told we would just have to wait two more business days to be contacted to have our unit looked atThanks Fidelity National
I have a contract with this businessI have submitted a request for service on 8/(we do not have hot water)They send a plumber out on 9/who was unable to fix the water heaterWe report back that the service was not completed and the service representative was actually very rudeThey send another representative out about a week laterThat plumber was unable to fix the water heaterA part was neededWe were told that the parts would be ordered and that they would come back outWe have been in contact with Fidelity for weeksStill no hot waterAnd now they have suspended my contract because they said that I have failed to pay the service feeThe service fee is meant to be paid when the service has been provided and completedThey have failed to resolve my service requestThe customer service has been rude and unhelpfulAnd now they hold me responsible for payment without fulfilling the terms of the contractThis job should now be completed at no cost to me
My story is the same...long wait on phone....never even got an appointment for serviceCharged my credit card...waiting and waiting for a call that never came...then called Fidelity after being on hold for minutes...was told call the vendor...called them out to lunch.....called again....out to lunch.....this is now hours after my call to Fidelity...living in degrees with no air conditioningcalled Fidelity....waiting on hold for another minutesAsked for permission to call my own vendor....they were trying to find manager put me on hold.....still never found him....could not get an answer to get permission for my own vendor....finally hung up the phone ( was still on hold, waiting on an answer) Called my vendor....it is now hours since first phone callMy vendor put me up in a hotel overnight and came out first thing on Saturday morning and fixed the problemNow I am still trying to get my $** refunded and it has be weeks
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
I placed an order regarding my cook-top operation on Jun and the technician came on site on Jun We have waited for more than hours to meet the technicianAfter examination, the technician believed a malfunction part caused a signal on the control panel, which shows incorrect light on the panel saying the cook-top is onHis diagnosis is to replace that part and filed the reportHowever, Fidelity National Home Warranty Plan company customer service doesn't agree it and doesn't honor this repair requestWe have to pay the service fee of 75$ for this un-repair issue and we will have to use the cook-top unsafely everyday
They are slower to respond than specified in their contract, they charge to replace items that their contract says they will replace as covered, their decisions to repair or replace items can take weeks Overall it seems they are encouraging you to pay someone else or do it yourself instead of put up with their hassles and delays
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
we purchase a home warranty from this company, and during my first service request for this year, for plumbing issue, they send us unqualified plumber to fix it, he fix part of it and the rest, claim he need spare parts to be order and never hear from him again, and during my call to the company costumer service they refuse to fix the rest because they claim that their plumber said its secondary damage to the water leak which is absolutely not true since the two issue are more than a two feet a part and on the same height
I think this company is a scamThey either don't pick up or put you on hold for over an hour only to transfer you and put you on hold again until you finally hang upTheir diagnostic fee of $costs more than it would to buy replacement parts and replace them yourselfThey have no option on their website to get an authorization to do any work or buy parts yourself for simple thingsMostly, they just never respond -- I think they're trying to annoy customers enough so they don't actually use the warranty that they paid forThis company is trying to scam customers
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also
I have a leaking pipe that requires repairBut requires authorization before contractors can proceedThe cost of fixing is greater than what fidelity will pay forSo I wanted to call to get cash out to subsidize my own repair costExcessive long wait time at the authorization departmentThey are quick to take your money but when you need them to back you up and get the service I paid for, they are not thereCalled more than times on one claimEach call lasted greater than one hour, and they just drop your call/hang up on you for you to start againThey don’t call back to follow upThey are basically scamming money from customersNot delivering what customers are paying they money forJob number ***
I purchased home warranty protectionMy AC went out in July and the tech hired by Fidelity said the unit had worn out due to wear and tearShe told Fidelity we needed a new condenser and evap coilMonths went by where Fidelity simply refused to fix the problem under the warranty with no explanationThen on Sept18, it finally sent someone out again and this time the tech found some minor damage from what he thought was dog urine from the prior ownerHe told me that this damage was not the cause for the condenser's failureFidelity then refused to cover the unit because of the minor damage which was not the reason the unit failed in the first placeClearly, this individual was sent to simply find a reason not to cover the unit
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an
Fidelity National Home Warranty acquired BPG Home Warranty, whom I have coverage from 9/to 9/Every time I called today 7/8/2017, I would get the run around that they can't authorize a plumber to go out to my house because they had no access to my contract and the person who had access is not thereWhat's the point of home warranty insurance if when you have an emergency they can't help you! First of all if you acquire a company and take over make sure you can access that company (BPG ) make sure to have the contracts accessibleWe live in a computer age era I'm pretty sure they can be scanned or accessed! It took me phone calls minutes waiting time for each phone call before I can get a supervisor to call me!
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work