Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
After moving into my new home with a warranty purchased on ALL appliances through Fidelity Home Warranty (not their basic warranty plan), I was expecting the warranty to cover any issues with my appliances for the first year as was promisedDuring the first week in my new home I noticed the oven and dryer was not workingI called Fidelity and they scheduled a technician to assess the problems and I paid the $** feeThe technician said there was noting he could do about the dryer and said the oven needed a part ordered and he would returnI never heard from the company again until a month later when they said they closed my ticket after I didn't answer their phone calls to come repair the ovenThis was a lie, they never called and just wanted to close the ticketI called Fidelity and had them re-open the ticket and called the company backThey said they just received the email from Fidelity and would call me back to schedule a time to come fix the ovenI then received an email f
My heater went out over three weeks agoI contacted my home warranty company, Fidelity, and they sent out a technician the next dayThe technician reported several problems but said he could fix this issue as soon as possible, due to no heat during the coldest months of the yearI was thrilled and said I could survive without heat for two days or so while he got everything in orderNow, here we are, three weeks later and I still do not have heatI'm being told by fidelity employees it is a parts issueThe problem is, my mother resides with me and is home full timeShe sufferes from COPD and breathing issues and has a difficult time breathing in the coldIt is unsafe for her to remain home without heat for this long and the longer it takes the more it negatively affects her healthWhen I spoke about this with a customer service representative Today, February 28th, I was told they can not rush parts and the health of my mother was not their concernI am beyond livid at the unprofessionalism and lack of concern for my mother and my homeThey reported today I may have my heater fixed on the 5th of MarchIt is incomprehensible to go yet another week without heat and have my mother's suffering prolongedToday I requested my claim be escalated and I speak to a managerI was told I would be connected to "***" and subsequently was hung up onI called back immediately to be told there was no manager available to take my callI am beyond disgusted with Fidelity Home Warranty and feel they are taking money from insured individuals and then hiring the lowest bidding contractor to carry out the work without regard to the quality or prompt solution to issuesThey feel their bottom dollar is more important than the homes and families that reside in them
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
The worst experience everHaving a issue with Gas RangeThey cut the service fee and the person didn't show till daysAfter multiple followups they send the person and the person just seeing ok burner is not working he order and he told he will come once burner is orderedAfter coming after a week he is telling oh panels are missing and he cannot replace as this he cannot DoThis is the work order and every time this guys are tell this is not there or that is not there and puts blame on the customerNow the manufacturer is no longer having that parts so they told as you are not getting that parts we cannot replace your burnerThe customer care person to are also very rude and if we ask anything they are telling did you bother to read the contract before calling us This is ridiculousIt better to switch to some other home warrantyHopefully other home warranty are not this rude and they know there things good
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
After moving into my new home with a warranty purchased on ALL appliances through Fidelity Home Warranty (not their basic warranty plan), I was expecting the warranty to cover any issues with my appliances for the first year as was promisedDuring the first week in my new home I noticed the oven and dryer was not workingI called Fidelity and they scheduled a technician to assess the problems and I paid the $** feeThe technician said there was noting he could do about the dryer and said the oven needed a part ordered and he would returnI never heard from the company again until a month later when they said they closed my ticket after I didn't answer their phone calls to come repair the ovenThis was a lie, they never called and just wanted to close the ticketI called Fidelity and had them re-open the ticket and called the company backThey said they just received the email from Fidelity and would call me back to schedule a time to come fix the ovenI then received an email f
My heater went out over three weeks agoI contacted my home warranty company, Fidelity, and they sent out a technician the next dayThe technician reported several problems but said he could fix this issue as soon as possible, due to no heat during the coldest months of the yearI was thrilled and said I could survive without heat for two days or so while he got everything in orderNow, here we are, three weeks later and I still do not have heatI'm being told by fidelity employees it is a parts issueThe problem is, my mother resides with me and is home full timeShe sufferes from COPD and breathing issues and has a difficult time breathing in the coldIt is unsafe for her to remain home without heat for this long and the longer it takes the more it negatively affects her healthWhen I spoke about this with a customer service representative Today, February 28th, I was told they can not rush parts and the health of my mother was not their concernI am beyond livid at the unprofessionalism and lack of concern for my mother and my homeThey reported today I may have my heater fixed on the 5th of MarchIt is incomprehensible to go yet another week without heat and have my mother's suffering prolongedToday I requested my claim be escalated and I speak to a managerI was told I would be connected to "***" and subsequently was hung up onI called back immediately to be told there was no manager available to take my callI am beyond disgusted with Fidelity Home Warranty and feel they are taking money from insured individuals and then hiring the lowest bidding contractor to carry out the work without regard to the quality or prompt solution to issuesThey feel their bottom dollar is more important than the homes and families that reside in them
This Homa Warranty is one of the biggest scams out there! We purchase a home weeks ago in TexasAt closing we were given by the seller a "Home warranty" that they paid $for a year in case something went wronThe day we moved in the A/C stopped working, again Texas in summer degrees outsideWe called to request serviceAt the time they found our info and told us it would be 7-days before they could do somethingI paid out of my pocket $to fix the problem mind you my husband has cancerNow again, the toilet tank broke they want me to pay $to replace the tank only when a new toilet cost $and yes the toilet in this house is years oldThat brings my current tally to $Is this a scam or whatI called to complaint and they basically said too bad so sad.......I will go to the local TV station with this also
The company doesn't have enough people to address customers properlyRegular hold time on the phone is over minutesI have a problem with A/C and it took them a few days to send somebody over hereContractor is not professionalHe connected some ugly PVC pipe to A/C unit on the roof and now it is still pouring on the roofIt looks uglySo another words they hire not professionals to fix it cheapest way possibleI had to pre-pay fee for this handy work
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an