We recieved as a gift the warranty with our home purchaseWe have had an eletrical issue pop up and were directed to contact FidelityThe first time we did the agen on the line was great and knowledgableThe vendor that was selected never CALLED but sent a text message with an appointment timeI replied back to the text message notifying them that the time they selected without calling me and verifying with me would not workI asked if they had anything after 4:or 4:pm and never heard back from the companyI called today to check on the status of that request and the agent on the line today who claimed to be a SUPERVISOR had a really bad tone of voice with me and did not care as to what the customer had to sayShe was very short and argumentativeShe stated your contract states that you must be available at all times (we never got a contract sent to us explaning these terms)No matter how a customer feels or calls the agent representing the company of the other line shou
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
I called FNHW for a repair to my roof as it was leaking into my homeThey collected the $service call feeWhen I called them back hours later they said they had no contractors in my area and I was on my ownI contacted a roofer and had the repair fixedThe repair was not covered under the home warrantyI have called times and left messages and emailed twice to get my $fee backThey will not give it to meThey provided me NO serviceTerrible customer service
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
My heater went out over three weeks agoI contacted my home warranty company, Fidelity, and they sent out a technician the next dayThe technician reported several problems but said he could fix this issue as soon as possible, due to no heat during the coldest months of the yearI was thrilled and said I could survive without heat for two days or so while he got everything in orderNow, here we are, three weeks later and I still do not have heatI'm being told by fidelity employees it is a parts issueThe problem is, my mother resides with me and is home full timeShe sufferes from COPD and breathing issues and has a difficult time breathing in the coldIt is unsafe for her to remain home without heat for this long and the longer it takes the more it negatively affects her healthWhen I spoke about this with a customer service representative Today, February 28th, I was told they can not rush parts and the health of my mother was not their concernI am beyond livid at the unprofessionalism and lack of concern for my mother and my homeThey reported today I may have my heater fixed on the 5th of MarchIt is incomprehensible to go yet another week without heat and have my mother's suffering prolongedToday I requested my claim be escalated and I speak to a managerI was told I would be connected to "***" and subsequently was hung up onI called back immediately to be told there was no manager available to take my callI am beyond disgusted with Fidelity Home Warranty and feel they are taking money from insured individuals and then hiring the lowest bidding contractor to carry out the work without regard to the quality or prompt solution to issuesThey feel their bottom dollar is more important than the homes and families that reside in them
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
I have been waiting on an evaporator coil for ~weeks I live in, it’s ~deg I was offered a dollar voucher for window units at *** Please help me identify the *** that has window units for that price? I have children and elderly parents that are suffering from the heat and FMHW wants to give me dollars for window units I’m on the third company for the evaporator coil If dollars will buy window units, why can’t it buy an evaporator coil
My home purchase came with a home warranty contractWe made our first service request for an electrical issue in our family roomThe contractor came out at the very last minute of our appointment window on Friday, Sept 2nd., He came in, did not do any testing or look closely at anything and said that our electrical outlets needed to be replacedHe leftNo work was done, no visual inspection, no paperwork, no business cardNothingFast forward to Friday, Sept 9thWe did not hear back from the companyI called and left a voicemail on Friday between and 4pmI called the home warranty company on friday, Spet at 9:48pm to cancel the service requestNo work was completedWe have not received any communication on the statusI was informed that we would still owe the service contract feeI contested thisThe rep said parts were orderedHowever, we were never updated to the statusOur call log shows no calls inbound on Sept 5thI requested to cancel the contract and refund
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
This is the worst company I think I have ever felt with! Not only are their customerservice agent rude and unprofessional, but their vendors are even worse!! They go and contract out with 2-star rated vendors, who by the way barly speak any english! My dishwasher has been out of service for over a month nowThe first company they sent out was a jokeThe guy complained he couldn't pull out the dishwasher and I had to have it accessibleSo the next day, my handyman stopped by and showed me there were screws still in there and tat was the reason he "couldn't" access the washer! Obviously if he didn't know how to simply pull out the washer, how was he going to repair it? I immediately contacted Fidelity for a new companyThis next company sent out their very rude tech separate times, with new parts each time, and still no repair was doneI have demanded they replace the dishwasher entirety and they simply refuse toThey said now they want to send out a specific fridge air tech to
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
After moving into my new home with a warranty purchased on ALL appliances through Fidelity Home Warranty (not their basic warranty plan), I was expecting the warranty to cover any issues with my appliances for the first year as was promisedDuring the first week in my new home I noticed the oven and dryer was not workingI called Fidelity and they scheduled a technician to assess the problems and I paid the $** feeThe technician said there was noting he could do about the dryer and said the oven needed a part ordered and he would returnI never heard from the company again until a month later when they said they closed my ticket after I didn't answer their phone calls to come repair the ovenThis was a lie, they never called and just wanted to close the ticketI called Fidelity and had them re-open the ticket and called the company backThey said they just received the email from Fidelity and would call me back to schedule a time to come fix the ovenI then received an email f
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
*** *** *** *** per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named *** I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know *** or *** and would not transfer me to
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USABut here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of their service life, they will decline the coverage base on made up excuses like it was a preexisting condition, or the repair is not part of the coverage, the damage part on the equipment is not covered by us, etcI have a problem with my fresh water pipes in the house that are old and some of them are showing traces of past leaks that has sealed by them self by the natural mineral sediments on the waterWhen I called and informed the home warranty that they are some visible leaks and the pipe needs a repairs they immediately acknowledge the situation, they asked for specific details and they make
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an
I, like other families, pay for home warranty coverage and have received very little in returnI places service orders in February and paid $** for each assessment which confirmed what I already knfire alarms needed to be replaced and my upstairs toilet was leakingDespite both technicians recommending replacements for both issues, nothing happenedPer the supervisor's statement, I received no service because he technician did not write in their report to the company that the service needed to be doneI am now asked to pay another $** to have another plumber tell me what I already knowI have not had a satisfactory technician result in the three years I've had this serviceIt seems Fidelity is very good at collecting the service fee but not delivering the needed serviceI now have to hire a plumber to complete the work which should have been covered by the initial request In FebruaryThis is such a ripoff and a disservice to those of us who rely on such a service to kee
Please read the following letter that I submitted to *** *** *** *** after first speaking with the company and not receiving assistancePlease note that the date on the mailed warranty is April 12, 2018, but, the warranty start date on the contract was October 27,
*** *** *** ***
** *** ***
*** *** ** *** Good Morning,
On March 23, 2018, while both of our air conditioning unit’s ducts were being cleaned, we were shown, by the repairman that both units contained mold and were in urgent need of replacementImmediately, we allowed the repairman to replace both unitsThe invoice for the total cost of the two HV&C unit replacements is attached, below (*** *** *** *** * *** ***.)
We did not receive any explicit information concerning our home warranty specifications (Contract Number: ***) until sometime after the date of April 12, (listed at the bottom of page 1, in an attachment which is included belo
We recieved as a gift the warranty with our home purchaseWe have had an eletrical issue pop up and were directed to contact FidelityThe first time we did the agen on the line was great and knowledgableThe vendor that was selected never CALLED but sent a text message with an appointment timeI replied back to the text message notifying them that the time they selected without calling me and verifying with me would not workI asked if they had anything after 4:or 4:pm and never heard back from the companyI called today to check on the status of that request and the agent on the line today who claimed to be a SUPERVISOR had a really bad tone of voice with me and did not care as to what the customer had to sayShe was very short and argumentativeShe stated your contract states that you must be available at all times (we never got a contract sent to us explaning these terms)No matter how a customer feels or calls the agent representing the company of the other line shou
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
I called FNHW for a repair to my roof as it was leaking into my homeThey collected the $service call feeWhen I called them back hours later they said they had no contractors in my area and I was on my ownI contacted a roofer and had the repair fixedThe repair was not covered under the home warrantyI have called times and left messages and emailed twice to get my $fee backThey will not give it to meThey provided me NO serviceTerrible customer service
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
My heater went out over three weeks agoI contacted my home warranty company, Fidelity, and they sent out a technician the next dayThe technician reported several problems but said he could fix this issue as soon as possible, due to no heat during the coldest months of the yearI was thrilled and said I could survive without heat for two days or so while he got everything in orderNow, here we are, three weeks later and I still do not have heatI'm being told by fidelity employees it is a parts issueThe problem is, my mother resides with me and is home full timeShe sufferes from COPD and breathing issues and has a difficult time breathing in the coldIt is unsafe for her to remain home without heat for this long and the longer it takes the more it negatively affects her healthWhen I spoke about this with a customer service representative Today, February 28th, I was told they can not rush parts and the health of my mother was not their concernI am beyond livid at the unprofessionalism and lack of concern for my mother and my homeThey reported today I may have my heater fixed on the 5th of MarchIt is incomprehensible to go yet another week without heat and have my mother's suffering prolongedToday I requested my claim be escalated and I speak to a managerI was told I would be connected to "***" and subsequently was hung up onI called back immediately to be told there was no manager available to take my callI am beyond disgusted with Fidelity Home Warranty and feel they are taking money from insured individuals and then hiring the lowest bidding contractor to carry out the work without regard to the quality or prompt solution to issuesThey feel their bottom dollar is more important than the homes and families that reside in them
Be prepared for lots of time and aggravation when dealing with ***
Wait times are in excess of minutes in the times of calledIn addition both times they have serviced my washing machine and air conditioner they have not been able to repair the problem in one visitI will not be renewing on any of my three properties
I have been waiting on an evaporator coil for ~weeks I live in, it’s ~deg I was offered a dollar voucher for window units at *** Please help me identify the *** that has window units for that price? I have children and elderly parents that are suffering from the heat and FMHW wants to give me dollars for window units I’m on the third company for the evaporator coil If dollars will buy window units, why can’t it buy an evaporator coil
My home purchase came with a home warranty contractWe made our first service request for an electrical issue in our family roomThe contractor came out at the very last minute of our appointment window on Friday, Sept 2nd., He came in, did not do any testing or look closely at anything and said that our electrical outlets needed to be replacedHe leftNo work was done, no visual inspection, no paperwork, no business cardNothingFast forward to Friday, Sept 9thWe did not hear back from the companyI called and left a voicemail on Friday between and 4pmI called the home warranty company on friday, Spet at 9:48pm to cancel the service requestNo work was completedWe have not received any communication on the statusI was informed that we would still owe the service contract feeI contested thisThe rep said parts were orderedHowever, we were never updated to the statusOur call log shows no calls inbound on Sept 5thI requested to cancel the contract and refund
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
This is the worst company I think I have ever felt with! Not only are their customerservice agent rude and unprofessional, but their vendors are even worse!! They go and contract out with 2-star rated vendors, who by the way barly speak any english! My dishwasher has been out of service for over a month nowThe first company they sent out was a jokeThe guy complained he couldn't pull out the dishwasher and I had to have it accessibleSo the next day, my handyman stopped by and showed me there were screws still in there and tat was the reason he "couldn't" access the washer! Obviously if he didn't know how to simply pull out the washer, how was he going to repair it? I immediately contacted Fidelity for a new companyThis next company sent out their very rude tech separate times, with new parts each time, and still no repair was doneI have demanded they replace the dishwasher entirety and they simply refuse toThey said now they want to send out a specific fridge air tech to
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
After moving into my new home with a warranty purchased on ALL appliances through Fidelity Home Warranty (not their basic warranty plan), I was expecting the warranty to cover any issues with my appliances for the first year as was promisedDuring the first week in my new home I noticed the oven and dryer was not workingI called Fidelity and they scheduled a technician to assess the problems and I paid the $** feeThe technician said there was noting he could do about the dryer and said the oven needed a part ordered and he would returnI never heard from the company again until a month later when they said they closed my ticket after I didn't answer their phone calls to come repair the ovenThis was a lie, they never called and just wanted to close the ticketI called Fidelity and had them re-open the ticket and called the company backThey said they just received the email from Fidelity and would call me back to schedule a time to come fix the ovenI then received an email f
Water recirculation pump in my house diedContacted Fidelity National Home WarrantyThey scheduled to have a water heating company visit my houseThis is a second time this pump has died, and Fidelity selected repair company replaced the last pump at Fidelity's cost (fully covered by home insurance)Last time, the only repair was the replacement of the failed pumpNew company sent (*** *** *** * ***) technician suggests all pipes need to be replaced and new valves installed and Fidelity stated all these costs will be at home owner expenseContacted Fidelity and explained that these changes are not needed and were not needed last time eitherAsked to have a different company do the jobThey refusedOnly option they offered was cash payout for the pump, and not replacement costAdditionally, they also charged me extra for service charge, even though there was no work done, and technician did not charge either me or FidelityNow I have to find my own plumber, pay
*** *** *** *** per them changed their procedures April On May 13, we requested service They did not collect payment on the phone and the technician who fixed the appliance did not collect them payment We then needed another service this month and were told our account had been suspended due to non payment That is when I was informed of the change in procedure I asked for the supervisor who was messaged and given my husbands number to call since he would be available in the afternoon to answer the phone ***, I only assume is a supervisor, did not call my husband A message was left for me, I returned the call and have not received a call back in a week I got another message from a person named *** I returned his call and have received no call back for days I called today to follow up and the first representative hung up on me and the second representative told me he did not know *** or *** and would not transfer me to
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USABut here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of their service life, they will decline the coverage base on made up excuses like it was a preexisting condition, or the repair is not part of the coverage, the damage part on the equipment is not covered by us, etcI have a problem with my fresh water pipes in the house that are old and some of them are showing traces of past leaks that has sealed by them self by the natural mineral sediments on the waterWhen I called and informed the home warranty that they are some visible leaks and the pipe needs a repairs they immediately acknowledge the situation, they asked for specific details and they make
I have been a Fidelity Home Warranty customer since I put in a claim with Fidelity Home Warranty under my policy when my furnace brokeFidelity sent a contractor who initially replaced a blower motorFrom the time the motor was replaced, there was a leaking of waterI called Fidelity, and two additional times, they sent the same contractor who each time told me he fixed, the leak, but instead the leak only became worseNow I have damaged walls and mold growing as a result of their faulty workI called Fidelity again (each time the hold time is more than minutes) and requested they send a different contractorThis contractor showed up late, and then removed a plastic pipe from my furnace, and then left my property saying he had to write a report while water is spewing all over my garageI called Fidelity to report the emergency, and that their contractor had left my house not to returnI waited minutes to speak to a representativeThe representative told me she woul
Fidelity National Home Warranty sent someone to repair my not working air conditioner two weeks after I calledI told the repairman the AC unit would work for a while in the morning while cool outside, then later would quit workingThe repairman stayed for about minutes, never went on the roof to look at the unit on the roof, looked at the unit in the hallway (AC/ furnace unitI live in a condo) and decided my AC was working fineIt did work at 7:am because it was cool outside, within a few hours after he left, it quit workingI called Fidelity National backThey said they would send a second repairman from a different company as a second opinion and added that if that second repairman would disagree with the first repairman, I would not have to pay for that callThe repairman came and saw there was a problemHe told me that I would have to first have the coil cleaned then he would come back and see what the problem wasHe said the first guy did not act professionally an
I, like other families, pay for home warranty coverage and have received very little in returnI places service orders in February and paid $** for each assessment which confirmed what I already knfire alarms needed to be replaced and my upstairs toilet was leakingDespite both technicians recommending replacements for both issues, nothing happenedPer the supervisor's statement, I received no service because he technician did not write in their report to the company that the service needed to be doneI am now asked to pay another $** to have another plumber tell me what I already knowI have not had a satisfactory technician result in the three years I've had this serviceIt seems Fidelity is very good at collecting the service fee but not delivering the needed serviceI now have to hire a plumber to complete the work which should have been covered by the initial request In FebruaryThis is such a ripoff and a disservice to those of us who rely on such a service to kee
Please read the following letter that I submitted to *** *** *** *** after first speaking with the company and not receiving assistancePlease note that the date on the mailed warranty is April 12, 2018, but, the warranty start date on the contract was October 27,
*** *** *** ***
** *** ***
*** *** ** *** Good Morning,
On March 23, 2018, while both of our air conditioning unit’s ducts were being cleaned, we were shown, by the repairman that both units contained mold and were in urgent need of replacementImmediately, we allowed the repairman to replace both unitsThe invoice for the total cost of the two HV&C unit replacements is attached, below (*** *** *** *** * *** ***.)
We did not receive any explicit information concerning our home warranty specifications (Contract Number: ***) until sometime after the date of April 12, (listed at the bottom of page 1, in an attachment which is included belo