I would never recommend Fidelity National Home Warranty! What absolutely terrible service! My air conditioner broke in June and it is now October and the unit still needs to be fixed My family spend many 100+ degree days this summer without air conditioning because of Fidelity's inability to move the claim forward I have waited on hold with their authorizations department for over forty minutes on two occasions before finally giving up on the call TIP: submit questions in their online form late at night - the graveyard shift employees actually respond quickly! Fidelity has sent the same company, Rose Heating and Air, out three times to take the exact same measurements and write up the same evaluation of the problem Rose Heating and Air told me that they refused to do the work, then wrote up a "proposal" that they wanted me to sign charging me $to install smoke alarms that I already have! I've been in tears on the phone with Fidelity's customer service trying to get someone to take action with Rose Heating and Air and was only told that they could transfer me to "authorizations," to wait on the line for 40+ minutes I finally got Rose Heating and Air to take off the fraudulent $charge and they are still charging me $to connect the condensate drain line to the new evaporator coil When I asked the Fidelity rep if this was a legit charge, he only responded that Fidelity didn't pay for it Really?!?
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner
Since the fourth of August my house has been without air conditioningI have called Fidelity times in the last days and have had three contractors come outI have been told that contractors have been dispatched when they have notI have been told that parts are ordered when they have not beenI have been told that no more than two contractors can work on one applianceI have been told a supervisor would call me and no one ever didThe following work orders have been submitted: Aug to ***, Aug to *** *** ***, Aug to *** *** *** again, and one that was originally sent to *** *** *** *** on 2* Aug but no one ever contacted me and it was re-submitted to ** *** on AugMy * year old has been to the emergency room for a heat rash as it's been over degrees and with the wild fires I can not open the windows in good conscienceThe compressor has been filled twice and lost all of the freonAt least 1* pounds has been knowingly leaked
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
Approached Fidelity National Home Warranty for kitchen appliances repairs as per contract statesProvided them with documents and information requestedSpent endless hours on the phone trying to get resolution and got nowhere! My contract is paid in full and I am entitle to a service guarantied but get NOTHING! On Monday 7/25/I had a lengthy conversation with Fidelity representative who assured me (100% as she put it) that all the repairs are going to be concluded on 7/28/The same day I had a call from a technician, appointed by Fidelity, informing me that parts are to arrive on 7/26/and all the repairs will be done by 7/28/Nobody showed up, nobody called! They blame everything and everybody: I am tired to hear excuses about the technician they blame for work not done: Fidelity chosen and picked those technicians and have to take responsibility for situationI live with no working appliances for a month! My family has a strict dietary needs and food has to be prepared
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
We purchase a home warranty through this company for our property Three weeks ago we put in a request for service since our AC unit didn't work properly The vendor came out and looked for minutes Then, they told us there was nothing wrong with it Advised us to call the warranty company again for a recall if it still doesn't work so they can come out again We called *** to reopen the request for a recall this morning and we were told to call the vendor to schedule a call later that day We called and left a voice message That was on Monday Today is Thursday evening and still got nothing I called *** and they said the vendor didn't answer their call either and told us it is the only vendor in our area, so there is nothing they could do I requested a cancellation with their sale dept and I was told it was not true about the vendor They will try to get someone outside of the area if the local vendor is not available which is their policy She put me on ho
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
*** *** *** *** company has been contacted for three repairs on appliances for our home Our contract, #***, has seen calls for a disposal, dishwasher, and microwave The call for the disposal was made on May 29, 2018, and *** never contacted the service provider, *** ***, resulting in delay of any service visit *** *** is also one hour from our home but their closest provider for plumbing I paid the $fee to *** for the service call, the minimum charge *** *** visited and thought that the problem was plastic in the disposal and removed that and manually started the disposal on Thursday, May 31, On Friday, June 1, 2018, the first time the disposal was turned on with a switch after service, the exact same problem remainedthe disposal simply did not operate I called again on Tuesday, June 5, to report that the disposal did not work after the service call *** *** contacted me on June 6,
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
I would never recommend Fidelity National Home Warranty! What absolutely terrible service! My air conditioner broke in June and it is now October and the unit still needs to be fixed My family spend many 100+ degree days this summer without air conditioning because of Fidelity's inability to move the claim forward I have waited on hold with their authorizations department for over forty minutes on two occasions before finally giving up on the call TIP: submit questions in their online form late at night - the graveyard shift employees actually respond quickly! Fidelity has sent the same company, Rose Heating and Air, out three times to take the exact same measurements and write up the same evaluation of the problem Rose Heating and Air told me that they refused to do the work, then wrote up a "proposal" that they wanted me to sign charging me $to install smoke alarms that I already have! I've been in tears on the phone with Fidelity's customer service trying to get someone to take action with Rose Heating and Air and was only told that they could transfer me to "authorizations," to wait on the line for 40+ minutes I finally got Rose Heating and Air to take off the fraudulent $charge and they are still charging me $to connect the condensate drain line to the new evaporator coil When I asked the Fidelity rep if this was a legit charge, he only responded that Fidelity didn't pay for it Really?!?
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner
Since the fourth of August my house has been without air conditioningI have called Fidelity times in the last days and have had three contractors come outI have been told that contractors have been dispatched when they have notI have been told that parts are ordered when they have not beenI have been told that no more than two contractors can work on one applianceI have been told a supervisor would call me and no one ever didThe following work orders have been submitted: Aug to ***, Aug to *** *** ***, Aug to *** *** *** again, and one that was originally sent to *** *** *** *** on 2* Aug but no one ever contacted me and it was re-submitted to ** *** on AugMy * year old has been to the emergency room for a heat rash as it's been over degrees and with the wild fires I can not open the windows in good conscienceThe compressor has been filled twice and lost all of the freonAt least 1* pounds has been knowingly leaked
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
Approached Fidelity National Home Warranty for kitchen appliances repairs as per contract statesProvided them with documents and information requestedSpent endless hours on the phone trying to get resolution and got nowhere! My contract is paid in full and I am entitle to a service guarantied but get NOTHING! On Monday 7/25/I had a lengthy conversation with Fidelity representative who assured me (100% as she put it) that all the repairs are going to be concluded on 7/28/The same day I had a call from a technician, appointed by Fidelity, informing me that parts are to arrive on 7/26/and all the repairs will be done by 7/28/Nobody showed up, nobody called! They blame everything and everybody: I am tired to hear excuses about the technician they blame for work not done: Fidelity chosen and picked those technicians and have to take responsibility for situationI live with no working appliances for a month! My family has a strict dietary needs and food has to be prepared
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
I recently incurred loss of monies due to the improper processing of a home warranty claim
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
We purchase a home warranty through this company for our property Three weeks ago we put in a request for service since our AC unit didn't work properly The vendor came out and looked for minutes Then, they told us there was nothing wrong with it Advised us to call the warranty company again for a recall if it still doesn't work so they can come out again We called *** to reopen the request for a recall this morning and we were told to call the vendor to schedule a call later that day We called and left a voice message That was on Monday Today is Thursday evening and still got nothing I called *** and they said the vendor didn't answer their call either and told us it is the only vendor in our area, so there is nothing they could do I requested a cancellation with their sale dept and I was told it was not true about the vendor They will try to get someone outside of the area if the local vendor is not available which is their policy She put me on ho
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
*** *** *** *** company has been contacted for three repairs on appliances for our home Our contract, #***, has seen calls for a disposal, dishwasher, and microwave The call for the disposal was made on May 29, 2018, and *** never contacted the service provider, *** ***, resulting in delay of any service visit *** *** is also one hour from our home but their closest provider for plumbing I paid the $fee to *** for the service call, the minimum charge *** *** visited and thought that the problem was plastic in the disposal and removed that and manually started the disposal on Thursday, May 31, On Friday, June 1, 2018, the first time the disposal was turned on with a switch after service, the exact same problem remainedthe disposal simply did not operate I called again on Tuesday, June 5, to report that the disposal did not work after the service call *** *** contacted me on June 6,
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F