I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
Approached Fidelity National Home Warranty for kitchen appliances repairs as per contract statesProvided them with documents and information requestedSpent endless hours on the phone trying to get resolution and got nowhere! My contract is paid in full and I am entitle to a service guarantied but get NOTHING! On Monday 7/25/I had a lengthy conversation with Fidelity representative who assured me (100% as she put it) that all the repairs are going to be concluded on 7/28/The same day I had a call from a technician, appointed by Fidelity, informing me that parts are to arrive on 7/26/and all the repairs will be done by 7/28/Nobody showed up, nobody called! They blame everything and everybody: I am tired to hear excuses about the technician they blame for work not done: Fidelity chosen and picked those technicians and have to take responsibility for situationI live with no working appliances for a month! My family has a strict dietary needs and food has to be prepared
I would never recommend Fidelity National Home Warranty! What absolutely terrible service! My air conditioner broke in June and it is now October and the unit still needs to be fixed My family spend many 100+ degree days this summer without air conditioning because of Fidelity's inability to move the claim forward I have waited on hold with their authorizations department for over forty minutes on two occasions before finally giving up on the call TIP: submit questions in their online form late at night - the graveyard shift employees actually respond quickly! Fidelity has sent the same company, Rose Heating and Air, out three times to take the exact same measurements and write up the same evaluation of the problem Rose Heating and Air told me that they refused to do the work, then wrote up a "proposal" that they wanted me to sign charging me $to install smoke alarms that I already have! I've been in tears on the phone with Fidelity's customer service trying to get someone to take action with Rose Heating and Air and was only told that they could transfer me to "authorizations," to wait on the line for 40+ minutes I finally got Rose Heating and Air to take off the fraudulent $charge and they are still charging me $to connect the condensate drain line to the new evaporator coil When I asked the Fidelity rep if this was a legit charge, he only responded that Fidelity didn't pay for it Really?!?
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
*** *** *** *** company has been contacted for three repairs on appliances for our home Our contract, #***, has seen calls for a disposal, dishwasher, and microwave The call for the disposal was made on May 29, 2018, and *** never contacted the service provider, *** ***, resulting in delay of any service visit *** *** is also one hour from our home but their closest provider for plumbing I paid the $fee to *** for the service call, the minimum charge *** *** visited and thought that the problem was plastic in the disposal and removed that and manually started the disposal on Thursday, May 31, On Friday, June 1, 2018, the first time the disposal was turned on with a switch after service, the exact same problem remainedthe disposal simply did not operate I called again on Tuesday, June 5, to report that the disposal did not work after the service call *** *** contacted me on June 6,
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
On Aug 24, our main drain in the house backed up, and water from showers, toilets, etc was coming up the drain the in the basementWe called right awayNo contractor could come out that dayThe next day I reached out to the Fidelity numerous times checking to see if/when a contractor would be out to fix the drainThey could not get a response from any of their local contractorsThis was not a holiday, or a weekendIt was nearing the end of business hours and I finally received authorization to use my own contractor if I could get one out that dayI found one that could come outThey didWe followed all the steps for diagnosis, authorization, phone calls and paperwork that Fidelity neededThey authorized the workThe contractor did only the authorized workWe were very clear that only the authorized work be doneMe, my husband, the contractor and the person with Fidelity in authorizations were all in agreement on what was to be doneContractor finished work, we
I'm using FNHW for about years now and was always happy with the serviceThere was a problem with the most recent insurance service callI started a dispute by call, email and mail in April Never heard back from the FNHW so I was under the impression that this is resolved and somebody just forgot to write me backNow months later I wanted to open another claim and got told by different service representative that I need to pay the outstanding service fee or my account stays "on hold" for the disputed chargesThey didn't offer any other solution to resolve my open dispute (which I didn't know it's still active)
I can't express how bad this company is*** ** *** ** ** *** *** *** *** ** *** *** *** * *** *** They don't answer the phone, they don't respond to email, they dispatch carnies to come "work" in your home, but they're unable to fix anything to begin withFor the love of God, find someone else
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
I had Fidelity home warranty service on my dishwasherThey sent a technician who replaced a partWhen he was gone, the soap dispenser began only working intermittentlyI called Fidelity again to inquire about the issueThey sent the same guy who said found no mechanical failureBut, the issue persisted when he leftI called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't workTo shorten the story, I got inappropriately charged again for the service call fee which is $Here are the problems I have with Fidelity: No one informed me that there would be the second charge involvedThey had multiple chances for that I spoke with them on the phone multiple timesThey somehow messed up my work order and I had to call them back to request another work order after waiting daysIt's been almost a month and I'm stuck with this dishwasher that doesn't do the proper jobThe letter sent from Fidelity with a notic
A provider was sent to repair a drain leakThe leak was repaired incorrectly and we experienced another leak causing damage to our kitchenWe had a separate company come inspect the issueWe submitted the company's report of the problem on 01/18/It has almost been a month and our drain has still not been repairedWe have made several phone calls and an email to FidelityEach contact leaves us with no results and no timelineWe are also being told that the bad repair work done by Fidelity's provider will still come out of our deductibleAdditionally, the provider that did the work incorrectly charged about $and the company we hired quoted the exact same work at about half the costAs a Fidelity customer this cost discrepancy is very concerning
We purchased your Home Warranty ($***) when we purchased our home at the guidance of our real estate agentShortly after we had a problem with our pool filter and salt cellYou charged us $** to have a "pool contractor" come out and deny our claim saying that the problem was pre existing even after you were provided with a letter from our current pool tech and a copy of the home inspection report showing it was functionalYour "contractor" also claimed the pump was pre existing, which was not part of the issue, was working fine and still doesProof that your are a scam right theremonths later we a have a problem with our fridge, you charge us another $** to come out and have decided that it is a secondary failure and will not be coveredThe drawer broke and unknowingly kept the freezer door cracked open which caused a fan to failThis is a cause and effectnot a "secondary failure"Your customer service has been nothing but giving us the run around and will only take the wo
We discovered our water heater was leaking which was causing damage to our floors and it took four days and a lot of phone calls to finally get someone outWhen the repair tech came out and checked the water heater he said it needed to be replaced and it is an old water heaterAfter talking to his supervisor he told us he can't replace it because Fidelity want allow it that he has to "cap" the leak which he said is just like putting a band aid on it and as old as the water heater is it is going to go out soonHe said the faucet on the water heater is obsolete now because its old and not used anymore that they are garbageHe told us the water heater needs to be replaced sooner then later but they are at the mercy of what Fidelity allowsWe feel like we have a ticking time bomb on our hand because Fidelity does not want to pay to replace itWe had so much trouble getting someone out this time and now have to rip up our floors I can only imagine what is going to happen when it break
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
On Saturday, September my water heater at my house, *** *** *** *** ** ***, began to leakIt's located inside my houseI have a home warranty that covers the water heater through Fidelity Home Warranty- *** is the policy/account numberI placed a repair order and called Fidelity Home WarrantyThey contacted several plumbers but were not able to find one available that weekendSince it was an urgent matter, with water flowing onto the floor of my house and causing water damaged, they discussed with me and emailed me information about how to hire a plumber on my own and then seek reimbursement from them afterwardsI was able to find a plumber who was available that eveningI followed Fidelity's exact directionsFidelity stated to call Fidelity when I was with the plumber for authorizationI called Fidelity and Fidelity spoke with my plumber, got his company name and license number, and said to proceed and upload the invoice laterThe cost was $2,to replace t
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
Approached Fidelity National Home Warranty for kitchen appliances repairs as per contract statesProvided them with documents and information requestedSpent endless hours on the phone trying to get resolution and got nowhere! My contract is paid in full and I am entitle to a service guarantied but get NOTHING! On Monday 7/25/I had a lengthy conversation with Fidelity representative who assured me (100% as she put it) that all the repairs are going to be concluded on 7/28/The same day I had a call from a technician, appointed by Fidelity, informing me that parts are to arrive on 7/26/and all the repairs will be done by 7/28/Nobody showed up, nobody called! They blame everything and everybody: I am tired to hear excuses about the technician they blame for work not done: Fidelity chosen and picked those technicians and have to take responsibility for situationI live with no working appliances for a month! My family has a strict dietary needs and food has to be prepared
I would never recommend Fidelity National Home Warranty! What absolutely terrible service! My air conditioner broke in June and it is now October and the unit still needs to be fixed My family spend many 100+ degree days this summer without air conditioning because of Fidelity's inability to move the claim forward I have waited on hold with their authorizations department for over forty minutes on two occasions before finally giving up on the call TIP: submit questions in their online form late at night - the graveyard shift employees actually respond quickly! Fidelity has sent the same company, Rose Heating and Air, out three times to take the exact same measurements and write up the same evaluation of the problem Rose Heating and Air told me that they refused to do the work, then wrote up a "proposal" that they wanted me to sign charging me $to install smoke alarms that I already have! I've been in tears on the phone with Fidelity's customer service trying to get someone to take action with Rose Heating and Air and was only told that they could transfer me to "authorizations," to wait on the line for 40+ minutes I finally got Rose Heating and Air to take off the fraudulent $charge and they are still charging me $to connect the condensate drain line to the new evaporator coil When I asked the Fidelity rep if this was a legit charge, he only responded that Fidelity didn't pay for it Really?!?
I recently incurred loss of monies due to the improper processing of a home warranty claim
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
*** *** *** *** company has been contacted for three repairs on appliances for our home Our contract, #***, has seen calls for a disposal, dishwasher, and microwave The call for the disposal was made on May 29, 2018, and *** never contacted the service provider, *** ***, resulting in delay of any service visit *** *** is also one hour from our home but their closest provider for plumbing I paid the $fee to *** for the service call, the minimum charge *** *** visited and thought that the problem was plastic in the disposal and removed that and manually started the disposal on Thursday, May 31, On Friday, June 1, 2018, the first time the disposal was turned on with a switch after service, the exact same problem remainedthe disposal simply did not operate I called again on Tuesday, June 5, to report that the disposal did not work after the service call *** *** contacted me on June 6,
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
On Aug 24, our main drain in the house backed up, and water from showers, toilets, etc was coming up the drain the in the basementWe called right awayNo contractor could come out that dayThe next day I reached out to the Fidelity numerous times checking to see if/when a contractor would be out to fix the drainThey could not get a response from any of their local contractorsThis was not a holiday, or a weekendIt was nearing the end of business hours and I finally received authorization to use my own contractor if I could get one out that dayI found one that could come outThey didWe followed all the steps for diagnosis, authorization, phone calls and paperwork that Fidelity neededThey authorized the workThe contractor did only the authorized workWe were very clear that only the authorized work be doneMe, my husband, the contractor and the person with Fidelity in authorizations were all in agreement on what was to be doneContractor finished work, we
I'm using FNHW for about years now and was always happy with the serviceThere was a problem with the most recent insurance service callI started a dispute by call, email and mail in April Never heard back from the FNHW so I was under the impression that this is resolved and somebody just forgot to write me backNow months later I wanted to open another claim and got told by different service representative that I need to pay the outstanding service fee or my account stays "on hold" for the disputed chargesThey didn't offer any other solution to resolve my open dispute (which I didn't know it's still active)