got repeated runaround from company, plumbing contractor and sales rep ***we have been without hot water since july 1, called for service, took days to get plumber out, said needed a part, but no follow uprepeatedly called the company and rep for status, subjected to outrageous hold times only to be transferred and more wait timecalled twice a day every day, no one ever calls backone day they tell us they are waiting on plumbers reports, then I had to keep calling plumber (boss plumbing) to get report sent, finally sent report only to be told needs authorization, there goes another day, then called again and told its up to the warranty to pay for partand I said it took all week to figure that out? so more delays and runaround, meanwhile no one calls me about anythingI repeatedly told them time is a factor bc we will be leaving on holiday soonthis is soooo egregious I cant believe they would subject customers to this horrorto add insult to injury when we first called
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Unwilling to cover repair of heater after technician diagnosed malfunction
I opened a service request with FNHW in November before my contract expired for a malfunctioning LG indoor/outdoor heating unitAfter months, once my contract had expired, they finally identified a company and technician who can come look at the unitThe initial visit was $The technician agreed the unit was malfunctioningThe unit makes a strange noise for about minutes, followed by a huge burst of airDuring this time, no hot air is blowing, meaning the function is intermittentThe technician spoke with LG, but they told him this was behaviorAlthough the technician did not agree, this is what he told FNHWI did not hear from either the technician or FNHW until I called them on March 7, even though I made several attempts in February and left voicemailsFNHW closed the service request as resolved when the technician told them the heater was functioning normallyDespite my insist
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
On 2/I found leak in my guest toilet and I called and placed the service Work order ***On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
got repeated runaround from company, plumbing contractor and sales rep ***we have been without hot water since july 1, called for service, took days to get plumber out, said needed a part, but no follow uprepeatedly called the company and rep for status, subjected to outrageous hold times only to be transferred and more wait timecalled twice a day every day, no one ever calls backone day they tell us they are waiting on plumbers reports, then I had to keep calling plumber (boss plumbing) to get report sent, finally sent report only to be told needs authorization, there goes another day, then called again and told its up to the warranty to pay for partand I said it took all week to figure that out? so more delays and runaround, meanwhile no one calls me about anythingI repeatedly told them time is a factor bc we will be leaving on holiday soonthis is soooo egregious I cant believe they would subject customers to this horrorto add insult to injury when we first called
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Unwilling to cover repair of heater after technician diagnosed malfunction
I opened a service request with FNHW in November before my contract expired for a malfunctioning LG indoor/outdoor heating unitAfter months, once my contract had expired, they finally identified a company and technician who can come look at the unitThe initial visit was $The technician agreed the unit was malfunctioningThe unit makes a strange noise for about minutes, followed by a huge burst of airDuring this time, no hot air is blowing, meaning the function is intermittentThe technician spoke with LG, but they told him this was behaviorAlthough the technician did not agree, this is what he told FNHWI did not hear from either the technician or FNHW until I called them on March 7, even though I made several attempts in February and left voicemailsFNHW closed the service request as resolved when the technician told them the heater was functioning normallyDespite my insist
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
ALL REALTORS & HOME OWNERS
BEWARE of Fidelity Home Warranty!!!
They avoid paying claims and making repairs!
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
On 2/I found leak in my guest toilet and I called and placed the service Work order ***On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
I contacted them to file a complain that the light fixture in my bathroom is not workingI specifically told them the problem is in the light fixtureThey dispatched a company to diagnose the problemThe electrician said the problem is the light fixture which is not covered under warrantyI told him and told fidelity I knew the problem is with the light fixture from the get to when I called to file a claim and I mentioned that to you, so why did you dispatch and why are you asking me to pay the $** visit fee? The warranty company says I should have read the contract, to know that light fixture is not covered, but I did not and I rely on the customer service representative to inform me that it is not coveredWhy didn’t the customer service representative say it is not covered when I reported the issueI should not be responsible for the $** fee
Not sure how they are in businessNothing is covered, it's not even a home warrantyGuess they still in business because they scam everyone of $Outsourcing tiny hole in the wall contractors, "oh you wont be chargedOh its covered under warranty." Contractor came and rang the door bell & oh this is not my specialty, guess they sent the wrong contractor? Billed for $for service feeGreat customer service!!!
A very bad customer serviceI had an electric issue at my home and then when I called them I clearly mentioned them I was trying to fix a outlet and I messed up1st rep confirmed it is fine, mistakes happen we will come n see what it is and get it rightScheduled an appointment for visit in 24hrs but the guy did not show up , so they called n rescheduleThe technician came after 3daysHe opened the outlet and said some one opened it , I said I did and I had mentioned to the customer support guy tooHe took his sweet time and this guy said, Fidelity only asked him to check and give a write upSo he is just going to write up and send the note to FidelityThey will go over n then decideReally I felt like I was a dumb guy n Fidelity has cheated meMy question was what is the reason to charge me 75$ fee to come , see n give a writeupwhen I had actually told them I was trying to fix an outletCustomer service rep called me to say they cannot fix the issue as it was a human error and not natural cause and she was very rude, "sir you better read your agreement" and she hung upi was looking for another agency and these guys called me every days asking me to renew and they are the best in USNow after renewing I cannot cancel as they don't provide any refund as I have already paid them $of my payment*** *** *** *** *** *** The rating for these agency is starI dont know how they could have these policies and one of the worst customer service reps
Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
I filed a service request to repair a leaked pipe to Fidelity National Home WarrantyThey denied the claimI paid the plumber that Fidelity sent over to investigate the situation $to get the pipe repairedAfter complaining about this claim not being covered, Fidelity later resolved it by approving the claim and agreeing to reimburse the cost, but only $When I called, Fidelity customer service explained that they only pay a discounted price to vendors, not the full retail priceThis would not have been an issue if the claim was approved to begin withFidelity should pay the full amount of the cost for my repair since the work order was filed and denied first when it should have been covered
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l