The warranty salesperson and a customer service personell told me that all garage and gate openers are coveredBoth items I had explicitly asked about and the salesperson said they were coveredCommercial gate openers are typically installed on large gates on homesHowever, when I placed a claiim Fedelity stated over the phone to me that they do not include gate openers since it's a commercial motors and gate motorNone of this was properly disclosed and I was directly lied toAlso, they sent out a terrible contractor who was looking to do more work than just the part itselfHe said the part does not exist and needs to change the motor for $***I canceled my insurance with FidelityI had explicitly asked them which portion of their contract excludes this and they pointed to a section (Limits of Liability #7) that is very ambigousI think they denied they claim wrongfully as soon as they relized that the cost was $***I later called the number on the gate motor and ordered t
Purchased home warranty refused to cover a failed year old water (industry stated useful life of residential water heaters are 10-years) based on the observation from their designated plumber that a leaking roof vent penetration seal caused external corrosion due to race water contactThe corrosion rate of wrought steel in continuous contact with water is mils per year defining years to fail the outlet nippleThey had no rebuttal for the failure mode last gif other than “the plumber says so”This is a blatant case of deliberate breach of contract putting the burden of proof in me, using the blessing of ignorance as defense
I received a Fidelity home warranty with closing of my homeMy dishwasher door was broken, I spoke with them and they agreed that it would be coveredThey sent out a contracted repairman who said he could not fix the doorFidelity then denied the claim based on previous damage/abuse, however, I had just moved in the house and no abuse or neglect had occurredNow, the dishwasher is excluded from the warranty and the repair company has not returned calls and Fidelity is unwilling to work with me
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
We purchase a home warranty through this company for our property Three weeks ago we put in a request for service since our AC unit didn't work properly The vendor came out and looked for minutes Then, they told us there was nothing wrong with it Advised us to call the warranty company again for a recall if it still doesn't work so they can come out again We called *** to reopen the request for a recall this morning and we were told to call the vendor to schedule a call later that day We called and left a voice message That was on Monday Today is Thursday evening and still got nothing I called *** and they said the vendor didn't answer their call either and told us it is the only vendor in our area, so there is nothing they could do I requested a cancellation with their sale dept and I was told it was not true about the vendor They will try to get someone outside of the area if the local vendor is not available which is their policy She put me on ho
Since the fourth of August my house has been without air conditioningI have called Fidelity times in the last days and have had three contractors come outI have been told that contractors have been dispatched when they have notI have been told that parts are ordered when they have not beenI have been told that no more than two contractors can work on one applianceI have been told a supervisor would call me and no one ever didThe following work orders have been submitted: Aug to ***, Aug to *** *** ***, Aug to *** *** *** again, and one that was originally sent to *** *** *** *** on 2* Aug but no one ever contacted me and it was re-submitted to ** *** on AugMy * year old has been to the emergency room for a heat rash as it's been over degrees and with the wild fires I can not open the windows in good conscienceThe compressor has been filled twice and lost all of the freonAt least 1* pounds has been knowingly leaked
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner
The warranty salesperson and a customer service personell told me that all garage and gate openers are coveredBoth items I had explicitly asked about and the salesperson said they were coveredCommercial gate openers are typically installed on large gates on homesHowever, when I placed a claiim Fedelity stated over the phone to me that they do not include gate openers since it's a commercial motors and gate motorNone of this was properly disclosed and I was directly lied toAlso, they sent out a terrible contractor who was looking to do more work than just the part itselfHe said the part does not exist and needs to change the motor for $***I canceled my insurance with FidelityI had explicitly asked them which portion of their contract excludes this and they pointed to a section (Limits of Liability #7) that is very ambigousI think they denied they claim wrongfully as soon as they relized that the cost was $***I later called the number on the gate motor and ordered t
Purchased home warranty refused to cover a failed year old water (industry stated useful life of residential water heaters are 10-years) based on the observation from their designated plumber that a leaking roof vent penetration seal caused external corrosion due to race water contactThe corrosion rate of wrought steel in continuous contact with water is mils per year defining years to fail the outlet nippleThey had no rebuttal for the failure mode last gif other than “the plumber says so”This is a blatant case of deliberate breach of contract putting the burden of proof in me, using the blessing of ignorance as defense
I received a Fidelity home warranty with closing of my homeMy dishwasher door was broken, I spoke with them and they agreed that it would be coveredThey sent out a contracted repairman who said he could not fix the doorFidelity then denied the claim based on previous damage/abuse, however, I had just moved in the house and no abuse or neglect had occurredNow, the dishwasher is excluded from the warranty and the repair company has not returned calls and Fidelity is unwilling to work with me
I have been a customer with Fidelity National Home Warranty since I am now finding that their customer service has become absolutely unacceptable We have an attic fan that is not functioning, and we are in a heat wave here in *** *** While the technician was prompt and helpful, his submission to the company for approval has NOT been reviewed for days I called on 7/and asked for expedited review I have NOT received any updates I have now been on hold today, 7/16, for minutes and then the call was cutoff I am now on hold AGAIN Unacceptable
Fidelity sent a plumber for main line stoppage on 8/20/and 8/21/but they were both incompetent in fixing the issueI hired a second opinion on 8/22/and paid $*** for a professional and competent technician to fix the main line stoppage with a power snakeI sent the invoice for reimbursement via email on 8/22/and called on 8/24/and they informed me that they cannot locate the receipt via emailThis is horrible customer service and should be able to locate all receipts for things do not get easily lost via emailWould like to expedite the check for reimbursement due to the financial inconvenience of paying my own plumber for $***
We have been a customer for yrsWe tried to renew our contract on-line on July Fidelity's on-line systems were downWe called August & was told that we could not renew, we had to purchase another contract and have a day waiting periodOver a week later a sales agent called us saying we were given the wrong information and we could renew without a waiting periodIn the meantime, we had an issue with our air conditioning unit and had to pay for a service call and ultimately a new systemThe sales agent kept calling us guaranteeing we had no waiting periodWe asked for the service fee to be reimbursed to us since the agent gave us the wrong informationThis is like bait and switchThey didn't deliver what they advertiseIf we had been given the correct information we would have had all of the fees coveredThis is outrageousWe would like Fidelity held responsible for this and reimburse us the service call fees of $***
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Contacted home warranty insurer concerning failed light in over-the-stove microwaveGave all requested informationCompany sent out service person who did nothing more than get the model number of the unitSubsequently, I was informed the failure was not covered, and I was charged $** for a "service call." When I complained that the representative should have known the product well enough to tell me the issue was not covered and that the representative could have asked for the model number over the phone (obviating the need for the "service" call), I did not get a reasonable responseThe person to whom I made the complaint simply kept repeating that, since someone was sent, the $** was owed, regardless of circumstanceFrom my perspective, the insurer went out of its way to set up conditions to charge $** by systematically avoiding gathering information (model number) or dispensing information (light kits are not covered)
Water heater pilot light is turning off in the atticPlumber came to look and said they need to bring the water heater up to codeI have enhanced coverage which includes (Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper installation, repair or modificationIf the improper installation, repair or modification violates a code requirement, the $*** Code Violation aggregate applies as stated)The plumber has stated to fix the water heater it will cost *** total and $** of that is to repair the platformThe rest of the $*** is to drain/fill/turn on the water heaterFidelity needs to authorize *** *** *** to complete the $*** labor charge to drain/fill/turn on the water heaterI have paid additional for enhanced plan which includes comprehensive coverage for Improper Installations, Repairs or Modifications: FNHW will repair or replace a system or appliance that has failed due to improper ins
I have a home warranty repair request for repair of a range ovenOver weeks and service Contactor later , still no resolutionCalled in ???????????????? customer service several time and was told : it’s my responsibly to follow up with contractors to repair my oven Both contractors show up and didn’t do any repairI called fidelity several time and all they say is They have to wait for report but after a week, still no report and contractors sez they get it inNo accountability on ???????????????? to follow up and get contractors to do there job and get my oven repair
I cannot reach anybody in a reasonable amount of timeI've been a customer for less than two weeksI've been promised call backs and haven't received them
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
I'm so up set and disappointed with them since I received a past due bill about a service that I had no idea we orderedEnd of October plumber fixed a licking pipe in my house and he said ,he will come to check on it, and a month later he didn't when I called he said ask for authorization from fidelityso I called them and they said no it past one month and we don't give authorizationat that point it was done but few days later plumber called that they did check on their work and it's goodso I thought the fidelity changed mind and let them gobut few days ago I got past due bill for service call $**it's not fair that I receive a bill for some thing I didn't order or asked for specially when they already disappointed me and said no authorizationbut charge me moth lather again for same servicethis so called supervisor that afraid to give last name "***" which may not be her name is bully and very rudeI asked for cancelation and my money back since and half month l
I recently had an air conditioning issue in my home (July in Las Vegas, NV) - the temperatures were in excess of degreesI had an active home warranty policy with FidelityI contacted them for emergency service, and after waiting for hours on the phone, was told that no contractor was available to help me for about a weekAgain, Vegas in the summerThis because a health/safety hazard as the house became unlivableI went as far as emailing their CEO and finally got them to send someone out soonerOf course, when they did, the issue "wasn't covered under my contract" - ductworkNow, I've researched other companies, and the vast majority of them cover ductsAccording to Fidelity I'm out of luck, they even sent me some stupid letter to aggravate me further with their convoluted legalese explaining to me why they were screwing meThere is no way to know when purchasing a policy about all of the different parts of the major systemsHow am I supposed to know if ducts even
We purchase a home warranty through this company for our property Three weeks ago we put in a request for service since our AC unit didn't work properly The vendor came out and looked for minutes Then, they told us there was nothing wrong with it Advised us to call the warranty company again for a recall if it still doesn't work so they can come out again We called *** to reopen the request for a recall this morning and we were told to call the vendor to schedule a call later that day We called and left a voice message That was on Monday Today is Thursday evening and still got nothing I called *** and they said the vendor didn't answer their call either and told us it is the only vendor in our area, so there is nothing they could do I requested a cancellation with their sale dept and I was told it was not true about the vendor They will try to get someone outside of the area if the local vendor is not available which is their policy She put me on ho
Since the fourth of August my house has been without air conditioningI have called Fidelity times in the last days and have had three contractors come outI have been told that contractors have been dispatched when they have notI have been told that parts are ordered when they have not beenI have been told that no more than two contractors can work on one applianceI have been told a supervisor would call me and no one ever didThe following work orders have been submitted: Aug to ***, Aug to *** *** ***, Aug to *** *** *** again, and one that was originally sent to *** *** *** *** on 2* Aug but no one ever contacted me and it was re-submitted to ** *** on AugMy * year old has been to the emergency room for a heat rash as it's been over degrees and with the wild fires I can not open the windows in good conscienceThe compressor has been filled twice and lost all of the freonAt least 1* pounds has been knowingly leaked
Terrible Service; does not honor contract
I reported and was 'approved' to have our refrigerator repaired one month agoLiterally one month ago and the refrigerator is still not repairedCalling customer service is a nightmareThe have told me estimated repair dates that have continued to be changedI feel very frustrated that I have no leverage to have a repair company fix our refrigeratorWith so many negative reviews, how is this scam business still operating? Why does it have an A rating from ***?
Terrible customer serviceThis company is such a nightmare to work withThere is no worse joke than reading their mission statement online while you get transferred around, then if you were lucky enough to get help, they hire the bottom of the barrel companies with the absolute lowest cost to make their profits, then while they are there doing work you will learn you are not coveredsick jokeDO NOT BUY A WARRANTY FROM THIS COMPANY, it will not help when you need it*** ** *** *** ** ** *** *** *** ** *** *** *** ***
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner