Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative?
Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
This company is BADYou will pay more than four hundred dollars up front Customer service is worstThey are UNETHICALWait time is huge and service is non-existenceSupervisor will send the technician to check the problem for earlier serviceService provider didn't gave any service as they came as recall of earlier service and says no payment needed but company will send you the bills anywayThen your call and stupidity startIt's waste of your time and money:(
Please save your money and go some other palaceI would go a class action if there is oneBEWARE and you are WARNED!! Never again!!
Negative Review - I have been attempting to have a service request taken care of for over a month now It involves my refrigerator freezer compartment I have NOT been able to use the freezer during this entire time There have been several service techs attempt to resolve the issue but to date none have been able and the customer service individuals at Fidelity have been no assistance The wait tome for Authorization is absolutely ridiculous, each time I attempted to contact Fidelity my wait time was well over minutes I would Never recommend this company to any of my family or friends!!
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
Horrid customer service/support Recently purchased home, seller provided FNHW to cover appliances and HVAC Home inspector recommended getting HVAC full inspection ASAP That turned up a need to replace the furnace completely FNHW approved During installation, contractor discovered the AC evap coils were completely fouled beyond repair FNHW will cover, but will ONLY cover the newer R410A type My AC system is the older Rtype New coils will be incompatible with old compressor FNHW does not cover incompatibility...even when it is THEIR CONTRACT coverage causing the incompatibility So, now after weeks, multiple hours spent on HOLD waiting to speak with FNHW, with NO AC or heat (The furnace cannot be installed until the coils are replaced), I am resigned to the fact that I will have to pony up the addition $$$ to replace the AC compressor Honestly, what good is their warranty? None Don't buy or accept a warranty from this company
We have had a warranty on our house since we purchased it in Recently, we renewed the warranty for an additional yearWe made a service request for a plumber to look at our broken garbage disposal as well as a constantly running/leaky toiletUpon the contractors completion of the job, I wrote a personal check made out to *** *** in the amount of $** (our service fee per contract)The check was cashed as shown on our bank statement as well as bank provided pictures of deposited checkSomewhere along the line, *** *** and Fidelity have not communicated that the fee was paid and our account has been put on hold due to past due service feeI have gone through Fidelity's webpage and filled out the "Contact Us" form three different times and have not heard backI spoke to someone on the phone over a month ago and emailed their requested proof of payment (bank statement and cashed check image) and our account is STILL on holdI call Fidelity and am sent to voicemail w
Paid $** service fee on 5/for service performed on 5/Toilet was overflowing every other dayPlumber indicated new toilet was needed but cleared the backupCompany did not authorize replacementToilet back up occurred again after two days, so a “callback” scheduled per the terms of the contractPlumber cleared the back up again and indicated again that a new toilet was needed or the problem would continue to occurCompany is now billing me for an additional $** and has suspended my account even though the original problem was never repairedThe plumber indicated a new toilet was needed but company refused to approve the repairI purchased a new toilet and paid all fees out of pocket for toilet and the installationBut the company wants Additional fees when the problem was never fixedEach time I contact the company I am placed on hold for over an hour and transferred from department to department with each transfer comes an additional extremely long hold/wait time
I made an appointment for *** to come and fix the dishwasher around wks ago for today between & Pm on 1/12/I am a per diem worker so I had to ask for this time off in order to be home and I am not getting paid if I do not workI waited on the serviceman as I was supposed to till 4:pm no one called or came then I called fidelity customer service and talked to *** the customer service she put me on hold to call *** for minutes the she told me *** is behind and will come between & &pmOf course I got upset because no one called me to let me know but I did not have any choice since I did not want to postpone the repair and had to take off work for another dayLater tonight I received a message from the service person that he is not coming because it is too late and I should call *** to rescheduleWhat kind of service is that?
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
I signed up for this 'insurance' at the suggestion of my real estate agent After closing I discovered a leak in a bathroom shower fitting coming out of the wall I called the company and was told I would have to pay $service fee for them to send out a plumber This is probably about the cost to ask a plumber to make the repair Naturally this seems like a sham and I am very disappointed I cannot recommend this insurance
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I submitted a service request for some electrical repairs on 10/22/I was told by the company assigned to perform the work by Fidelity that they had no availability and I needed to ask Fidelity to assign someone elseI contacted Fidelity on 10/and asked for a new company to be assignedI was told they were looking for a new company and would contact me within hoursAfter not hearing back, I again contacted Fidelity on 10/24, was told they were still looking and somebody would be contacting me by the end of the dayAfter again not hearing back, I contacted Fidelity on 10/and was told that my request was being expedited and I would for sure hear back by the end of the dayAgain I was not contactedI called Fidelity today (10/28) and was informed that they still haven't found anyone and would contact me for sure by the end of the dayTo date I have made multiple phone calls regarding my service request and have not received any contact in response - either by email or b
Yesterday 6/19/around 4:pm I made several attempts to call FNHW but either could not get through or the call would break upAfter several attempts my husband *** was finally able to hear and speak with someoneWork order number *** was set up for a/c not working and we were told they would have to call the a/c repair company the next morningI received an email at 5:pm the same day stating that *** *** *** *** would be calling to set up an appointmentMy husband called *** *** *** *** around 8:am on 6/20/and spoke with a lady who then told him someone would be out between to pm the same dayhusband tried to call FNHW but was put on hold for a while and gave upIt was about 5:when my husband called the lady at *** *** *** *** back since we had not heard from anyoneThe lady then stated "Oh, he hasn't been there? Let me call him and I will call you back." It is now 7:pm and we have not heard anythingBeing that thi
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
Don't waste your moneyHad a gas leak in the water heater that was verified by gas coand two contractorsThey denied the responsibility saying that the heater works (not correctly mind you)Sure if you like the smell of gas 24/through the control unitI replaced the water heater at my costListen to the reviews and maybe we can put them out of business
I have a home warranty with *** and it warranties my plumbing Several times in the last months I have had water leaking from the upstairs bathroom into the downstairs living room *** assigned a local plumber who took my $copay but does not want to do the repairs The water continues to leak and since it has been leaking since last September I can only imagine that significant damage is being done to my house
I have opened a new case with them and they assigned the same plumber- the one who does not want to do the work Despite there being many plumbers in my area I am stuck with the one who does not want to do the work
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative?
Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
This company is BADYou will pay more than four hundred dollars up front Customer service is worstThey are UNETHICALWait time is huge and service is non-existenceSupervisor will send the technician to check the problem for earlier serviceService provider didn't gave any service as they came as recall of earlier service and says no payment needed but company will send you the bills anywayThen your call and stupidity startIt's waste of your time and money:(
Please save your money and go some other palaceI would go a class action if there is oneBEWARE and you are WARNED!! Never again!!
Negative Review - I have been attempting to have a service request taken care of for over a month now It involves my refrigerator freezer compartment I have NOT been able to use the freezer during this entire time There have been several service techs attempt to resolve the issue but to date none have been able and the customer service individuals at Fidelity have been no assistance The wait tome for Authorization is absolutely ridiculous, each time I attempted to contact Fidelity my wait time was well over minutes I would Never recommend this company to any of my family or friends!!
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
Horrid customer service/support Recently purchased home, seller provided FNHW to cover appliances and HVAC Home inspector recommended getting HVAC full inspection ASAP That turned up a need to replace the furnace completely FNHW approved During installation, contractor discovered the AC evap coils were completely fouled beyond repair FNHW will cover, but will ONLY cover the newer R410A type My AC system is the older Rtype New coils will be incompatible with old compressor FNHW does not cover incompatibility...even when it is THEIR CONTRACT coverage causing the incompatibility So, now after weeks, multiple hours spent on HOLD waiting to speak with FNHW, with NO AC or heat (The furnace cannot be installed until the coils are replaced), I am resigned to the fact that I will have to pony up the addition $$$ to replace the AC compressor Honestly, what good is their warranty? None Don't buy or accept a warranty from this company
We have had a warranty on our house since we purchased it in Recently, we renewed the warranty for an additional yearWe made a service request for a plumber to look at our broken garbage disposal as well as a constantly running/leaky toiletUpon the contractors completion of the job, I wrote a personal check made out to *** *** in the amount of $** (our service fee per contract)The check was cashed as shown on our bank statement as well as bank provided pictures of deposited checkSomewhere along the line, *** *** and Fidelity have not communicated that the fee was paid and our account has been put on hold due to past due service feeI have gone through Fidelity's webpage and filled out the "Contact Us" form three different times and have not heard backI spoke to someone on the phone over a month ago and emailed their requested proof of payment (bank statement and cashed check image) and our account is STILL on holdI call Fidelity and am sent to voicemail w
Paid $** service fee on 5/for service performed on 5/Toilet was overflowing every other dayPlumber indicated new toilet was needed but cleared the backupCompany did not authorize replacementToilet back up occurred again after two days, so a “callback” scheduled per the terms of the contractPlumber cleared the back up again and indicated again that a new toilet was needed or the problem would continue to occurCompany is now billing me for an additional $** and has suspended my account even though the original problem was never repairedThe plumber indicated a new toilet was needed but company refused to approve the repairI purchased a new toilet and paid all fees out of pocket for toilet and the installationBut the company wants Additional fees when the problem was never fixedEach time I contact the company I am placed on hold for over an hour and transferred from department to department with each transfer comes an additional extremely long hold/wait time
I made an appointment for *** to come and fix the dishwasher around wks ago for today between & Pm on 1/12/I am a per diem worker so I had to ask for this time off in order to be home and I am not getting paid if I do not workI waited on the serviceman as I was supposed to till 4:pm no one called or came then I called fidelity customer service and talked to *** the customer service she put me on hold to call *** for minutes the she told me *** is behind and will come between & &pmOf course I got upset because no one called me to let me know but I did not have any choice since I did not want to postpone the repair and had to take off work for another dayLater tonight I received a message from the service person that he is not coming because it is too late and I should call *** to rescheduleWhat kind of service is that?
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
I signed up for this 'insurance' at the suggestion of my real estate agent After closing I discovered a leak in a bathroom shower fitting coming out of the wall I called the company and was told I would have to pay $service fee for them to send out a plumber This is probably about the cost to ask a plumber to make the repair Naturally this seems like a sham and I am very disappointed I cannot recommend this insurance
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I submitted a service request for some electrical repairs on 10/22/I was told by the company assigned to perform the work by Fidelity that they had no availability and I needed to ask Fidelity to assign someone elseI contacted Fidelity on 10/and asked for a new company to be assignedI was told they were looking for a new company and would contact me within hoursAfter not hearing back, I again contacted Fidelity on 10/24, was told they were still looking and somebody would be contacting me by the end of the dayAfter again not hearing back, I contacted Fidelity on 10/and was told that my request was being expedited and I would for sure hear back by the end of the dayAgain I was not contactedI called Fidelity today (10/28) and was informed that they still haven't found anyone and would contact me for sure by the end of the dayTo date I have made multiple phone calls regarding my service request and have not received any contact in response - either by email or b
Yesterday 6/19/around 4:pm I made several attempts to call FNHW but either could not get through or the call would break upAfter several attempts my husband *** was finally able to hear and speak with someoneWork order number *** was set up for a/c not working and we were told they would have to call the a/c repair company the next morningI received an email at 5:pm the same day stating that *** *** *** *** would be calling to set up an appointmentMy husband called *** *** *** *** around 8:am on 6/20/and spoke with a lady who then told him someone would be out between to pm the same dayhusband tried to call FNHW but was put on hold for a while and gave upIt was about 5:when my husband called the lady at *** *** *** *** back since we had not heard from anyoneThe lady then stated "Oh, he hasn't been there? Let me call him and I will call you back." It is now 7:pm and we have not heard anythingBeing that thi
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb