I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
Truly one of the worst company to work with!! Our kitchen fan has been broken since the beginning of June, and over the last months our case has been kicked around from department to departmentNo one ever contact us about where it is going and every time I call I'm waiting for min minimum before getting a live person, only to be told they are:
a) waiting for the part # from technician
b) looking for the part
c) still waiting to find the part
Then after months the latest version is they are now waiting for the part # from technicianAgain!!!
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
I am in total agreement with the negative reviews Average wait time on the phone was in excess of minutes each time I called The shortest was minutes the longest was one hour plus and I was then disconnected When the AC went out they said that the earliest they could get someone out was weeks in hot Sacramento Unacceptable I found numerous companies willing to send someone out that day and picked one who did the best they could to get us cooling My claim was denied since I didn't have permission to go outside their network After several calls and hours on hold I was finally told to call an outside vendor and have the vendor call them with a complete diagnosis The vendor tried to get them on their vendor line only to find the same issues I did I finally called the vendor line and after over minutes got to talk to someone who took all my information and said he would call the vendor A week later after I had not received a call back I called and after about minutes talked to someone who told me that based on the information the vendor provided they would reimburse me up to $ The repair actually cost over $4,so I am out of pocket a significant amount After getting other bids I went with my original choice for repairs FNHW claims that they can get the job done for half because their vendors get so much business but they were unwilling or unable to give me the name of more than one network vendor who would work with them I feel totally ripped off by FNHW Their customer service is the worst, hold times extremely long and they don't seem to care one bit about you as a customer* *** ** *** *** *** *** *** *** *** ** ** *** *** ** *** *** *** *** *** *** * *** *** * ** *** *** ** *** *** *** ***
The A/C guy came out the same afternoon and fixed the capacitor in timely and professional mannerThey sent *** out to replace the control panel on my dishwasher via an appointmentHe was there on time and did a perfect jobPest control service for mice was declined because it was rats and not miceThe tech was very kind and complemented me with some mice trapsHe showed me where the rats were coming into my house and was very helpful I've gotten a return on my investment and am very happy with Fidelity
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
My realtor set us up with Fidelity National Home Warranty Our water heater stopped working on a sunday morning and I immediately called Fidelity They stated they were contacting their vendor and I would hear from them sunday or maybe monday; because this situation was an "emergency" The vendor never did contact me; I called them Monday AM along with Fideltiy The vendor stated that they did NOT work on weekends; and could not understand why Fidelity had made this referral The water heater was not repaired until Wednesday night 5PMI made several phone calls to Fidelity and they condescendingly told me "we can't control our vendor's schedules" and absolutely would not "rush" this service - - as stated on sunday amThe ratings on this company are horrible; yet realtors continue to make referrals for their clients You wonder why referrals are made to this company automatically at closing
I've been going back and forth with Fidelity since January/February of about my heating system I purchased a condo last year and the heating system had issues I called Fidelity and let them know of the issue and they referred me to a technician within their network I called the technician and they told me they dont deal with my heating system, so I called Fidelity back and told them At which point they allowed me to go out of network I found a technician and got the issue assessed I then requested a reimbursement for the fees associated with the technician coming out to view my heating system and was reimbursed However, because this required a lot of work to fix the system, Fidelity said they would pay me out the aggregate limit ($1,500) from my coverage After the reimbursement that amount came out to roughly $1,I was promised that money back in May I never received it because someone internally dropped the ball So, when I didnt receive the funds, I called back in July and they said they would issue me the check NothingI called them again and they said they would issue me a check by late August I received a call from them today stating that they will not be issuing me a check because it states in my contract it does not cover my heating system I called back numerous times and requested my contract, but the representative at Fidelity says that they cannot provide me one because my contract with them ended on August 10th They keep referring me to a sample contract on their websiteNot sure why they cant provide me a copy of my contract as their excuse just doesnt make sense Additionally, if my contract did state that it does not cover my specific heating system, then why would you reimburse me for the technician to come out and assess my heating system? Also, why would you keep promising me the remainder of the aggregate amount for my coverage multiple times?
This company is a joke
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
Unbelievable customer serviceThis company deserves zero stars and an F ratingThe contractor they sent to us was caught on our cameras doing absolutely nothing but "said" he did, we get stuck with a bill because its not covered under warrantyWhen I spoke to a supervisor at Fidelity the supervisor was on the contractors side and said I can seek an attorney if I need to and that I have no reason to be concerned and blamed me for being upset that we were stuck with a bill and nothing was completedIt should be fidelitys responsibility to take care of their customers and they don'tand the supervisor was rude, wouldn't provide me a reference to the call or initial of last name, he wouldn't do anythingFidelity is a scam, their service is a scam, their contractors are a scam, waste of dollars to be added to our mortgagePathetic
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
No wonder these guys have such horrible reviews onlineTheir "service" department can't even communicate with their insured when decisions have been made about their claimsIt's hard enough to get through to an actual person on the phone, but dealing with their bad attitudes is just the icing on the cakeAlso, their website is something straight out of the dawn of the internet, it's glitchy, slow, and frankly embarrassing for any serious company in this decade*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** ***
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage
*** Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $** for the cleaning on top of the $** service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $** to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $** Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!
I file a claim for my AC on 07/05/2018, After having technician to my home and waiting over a month my AC is still not workingThe first person came to my home on 07/he started a test and stated that he will need to come back out to check the test in order to know where the leak wasHowever, instead of coming back outHe sent a authorize claim to replace the whole AC that is years old which had a out of pocket cost to me of $I did not trust this companyAfter calling the home warranty company multiple times (waiting on hold over hr each time) and speaking to different rep who tried to convince me that the claim was correct and that I needed to pay the moneyI force to have another company come outThe 2nd guy that came out, simply stated he would do the work because the company did not tell him it was for a 2nd opinionHaving to call back multiple times again and requesting for another company the 3rd tech came out, who stated that unit DID NOT need to be replace
Truly one of the worst company to work with!! Our kitchen fan has been broken since the beginning of June, and over the last months our case has been kicked around from department to departmentNo one ever contact us about where it is going and every time I call I'm waiting for min minimum before getting a live person, only to be told they are:
a) waiting for the part # from technician
b) looking for the part
c) still waiting to find the part
Then after months the latest version is they are now waiting for the part # from technicianAgain!!!
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
I am in total agreement with the negative reviews Average wait time on the phone was in excess of minutes each time I called The shortest was minutes the longest was one hour plus and I was then disconnected When the AC went out they said that the earliest they could get someone out was weeks in hot Sacramento Unacceptable I found numerous companies willing to send someone out that day and picked one who did the best they could to get us cooling My claim was denied since I didn't have permission to go outside their network After several calls and hours on hold I was finally told to call an outside vendor and have the vendor call them with a complete diagnosis The vendor tried to get them on their vendor line only to find the same issues I did I finally called the vendor line and after over minutes got to talk to someone who took all my information and said he would call the vendor A week later after I had not received a call back I called and after about minutes talked to someone who told me that based on the information the vendor provided they would reimburse me up to $ The repair actually cost over $4,so I am out of pocket a significant amount After getting other bids I went with my original choice for repairs FNHW claims that they can get the job done for half because their vendors get so much business but they were unwilling or unable to give me the name of more than one network vendor who would work with them I feel totally ripped off by FNHW Their customer service is the worst, hold times extremely long and they don't seem to care one bit about you as a customer* *** ** *** *** *** *** *** *** *** ** ** *** *** ** *** *** *** *** *** *** * *** *** * ** *** *** ** *** *** *** ***
The A/C guy came out the same afternoon and fixed the capacitor in timely and professional mannerThey sent *** out to replace the control panel on my dishwasher via an appointmentHe was there on time and did a perfect jobPest control service for mice was declined because it was rats and not miceThe tech was very kind and complemented me with some mice trapsHe showed me where the rats were coming into my house and was very helpful I've gotten a return on my investment and am very happy with Fidelity
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
My realtor set us up with Fidelity National Home Warranty Our water heater stopped working on a sunday morning and I immediately called Fidelity They stated they were contacting their vendor and I would hear from them sunday or maybe monday; because this situation was an "emergency" The vendor never did contact me; I called them Monday AM along with Fideltiy The vendor stated that they did NOT work on weekends; and could not understand why Fidelity had made this referral The water heater was not repaired until Wednesday night 5PMI made several phone calls to Fidelity and they condescendingly told me "we can't control our vendor's schedules" and absolutely would not "rush" this service - - as stated on sunday amThe ratings on this company are horrible; yet realtors continue to make referrals for their clients You wonder why referrals are made to this company automatically at closing
I've been going back and forth with Fidelity since January/February of about my heating system I purchased a condo last year and the heating system had issues I called Fidelity and let them know of the issue and they referred me to a technician within their network I called the technician and they told me they dont deal with my heating system, so I called Fidelity back and told them At which point they allowed me to go out of network I found a technician and got the issue assessed I then requested a reimbursement for the fees associated with the technician coming out to view my heating system and was reimbursed However, because this required a lot of work to fix the system, Fidelity said they would pay me out the aggregate limit ($1,500) from my coverage After the reimbursement that amount came out to roughly $1,I was promised that money back in May I never received it because someone internally dropped the ball So, when I didnt receive the funds, I called back in July and they said they would issue me the check NothingI called them again and they said they would issue me a check by late August I received a call from them today stating that they will not be issuing me a check because it states in my contract it does not cover my heating system I called back numerous times and requested my contract, but the representative at Fidelity says that they cannot provide me one because my contract with them ended on August 10th They keep referring me to a sample contract on their websiteNot sure why they cant provide me a copy of my contract as their excuse just doesnt make sense Additionally, if my contract did state that it does not cover my specific heating system, then why would you reimburse me for the technician to come out and assess my heating system? Also, why would you keep promising me the remainder of the aggregate amount for my coverage multiple times?
This company is a joke
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
I've had a home warranty with Fidelity since 6/20/ When the hot water heater went out on New Years day, 2015, we had prompt service and even though we had to pay out of pocket they covered it and reimbursed me However, in Feb of 2016, on the 8th I filed a service claim for the built in microwave at my home and one or two days later I had to file a claim for a stoppage Today 2/25/16, I still do not have a working microwave and my plumbing issue is still an issue I am out over $because the plumbing company they sent out couldn't find the ground level cleanouts or the sewer line in or days They broke the hall bath toilet by using a snake and it came through the toilet and punch a hole in it The snake was almost in my hallway, when my husband yelled at them to stop I have a huge hole in the front yard where they assumed the sewer line was and was not I have not been reimbursed for anything from the plumbing company and I had to hire other plumbing company to come to the house and take care of the stoppage They found the cleanouts and the sewer line with in minutes of being at the property and they showed up when they said they would I sent them the bid from the other plumbing company and the person I spoke with today stated that they would cash me out at $and that is all they will cover I've been told to go directly to Dispatch home services, the first plumbing company to collect the cost of the damage and the new toilet All that company wants is a copy of the estimate from the top notch company to see if they can come up with a proposal to make me happy Worse customer service I have ever received They claim to be there 24/but most of the time, I have to wait in access of minutes to talk to someone and then nothing is done Horrible company I will not be renewing with them this year They have promised to have "***" call me today about the complaint against the other plumbing company and their purchasing department regarding my microwave Regardless if I receive those calls I am not happy with the service they have provided with the microwave or the plumbing issues Dispatch home services that was sent to our home (the first company) has a D rating with the *** I have filed complaints with ***, my bank for quality of service, with Fidelity and I will also be filing a complaint with the TExas State Board of Plumbers Examiners
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
Unbelievable customer serviceThis company deserves zero stars and an F ratingThe contractor they sent to us was caught on our cameras doing absolutely nothing but "said" he did, we get stuck with a bill because its not covered under warrantyWhen I spoke to a supervisor at Fidelity the supervisor was on the contractors side and said I can seek an attorney if I need to and that I have no reason to be concerned and blamed me for being upset that we were stuck with a bill and nothing was completedIt should be fidelitys responsibility to take care of their customers and they don'tand the supervisor was rude, wouldn't provide me a reference to the call or initial of last name, he wouldn't do anythingFidelity is a scam, their service is a scam, their contractors are a scam, waste of dollars to be added to our mortgagePathetic
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
No wonder these guys have such horrible reviews onlineTheir "service" department can't even communicate with their insured when decisions have been made about their claimsIt's hard enough to get through to an actual person on the phone, but dealing with their bad attitudes is just the icing on the cakeAlso, their website is something straight out of the dawn of the internet, it's glitchy, slow, and frankly embarrassing for any serious company in this decade*** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** ***
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage
*** Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $** for the cleaning on top of the $** service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $** to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $** Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!