Yesterday 6/19/around 4:pm I made several attempts to call FNHW but either could not get through or the call would break upAfter several attempts my husband *** was finally able to hear and speak with someoneWork order number *** was set up for a/c not working and we were told they would have to call the a/c repair company the next morningI received an email at 5:pm the same day stating that *** *** *** *** would be calling to set up an appointmentMy husband called *** *** *** *** around 8:am on 6/20/and spoke with a lady who then told him someone would be out between to pm the same dayhusband tried to call FNHW but was put on hold for a while and gave upIt was about 5:when my husband called the lady at *** *** *** *** back since we had not heard from anyoneThe lady then stated "Oh, he hasn't been there? Let me call him and I will call you back." It is now 7:pm and we have not heard anythingBeing that thi
The A/C guy came out the same afternoon and fixed the capacitor in timely and professional mannerThey sent *** out to replace the control panel on my dishwasher via an appointmentHe was there on time and did a perfect jobPest control service for mice was declined because it was rats and not miceThe tech was very kind and complemented me with some mice trapsHe showed me where the rats were coming into my house and was very helpful I've gotten a return on my investment and am very happy with Fidelity
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I've been going back and forth with Fidelity since January/February of about my heating system I purchased a condo last year and the heating system had issues I called Fidelity and let them know of the issue and they referred me to a technician within their network I called the technician and they told me they dont deal with my heating system, so I called Fidelity back and told them At which point they allowed me to go out of network I found a technician and got the issue assessed I then requested a reimbursement for the fees associated with the technician coming out to view my heating system and was reimbursed However, because this required a lot of work to fix the system, Fidelity said they would pay me out the aggregate limit ($1,500) from my coverage After the reimbursement that amount came out to roughly $1,I was promised that money back in May I never received it because someone internally dropped the ball So, when I didnt receive the funds, I called back in July and they said they would issue me the check NothingI called them again and they said they would issue me a check by late August I received a call from them today stating that they will not be issuing me a check because it states in my contract it does not cover my heating system I called back numerous times and requested my contract, but the representative at Fidelity says that they cannot provide me one because my contract with them ended on August 10th They keep referring me to a sample contract on their websiteNot sure why they cant provide me a copy of my contract as their excuse just doesnt make sense Additionally, if my contract did state that it does not cover my specific heating system, then why would you reimburse me for the technician to come out and assess my heating system? Also, why would you keep promising me the remainder of the aggregate amount for my coverage multiple times?
This company is a joke
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
I signed up for this 'insurance' at the suggestion of my real estate agent After closing I discovered a leak in a bathroom shower fitting coming out of the wall I called the company and was told I would have to pay $service fee for them to send out a plumber This is probably about the cost to ask a plumber to make the repair Naturally this seems like a sham and I am very disappointed I cannot recommend this insurance
Our issue began on April 17th, our A/C for our second floor stopped cooling and was blowing hot airWe have a home warranty contract with National Fidelity and we called and had a ticket placed for service and they responded with a company called *** *** Services from Mesquite, TexasA month and half went by and we saw different technicians from their company that all diagnosed the issue to be something differentI paid a surcharge for a cleaning that I don't believe ever happened and had a total of days cooling by the time June rolled around (they had refilled the system with refrigerant)*** *** couldn't figure out how to fix the "problem" so we hired a separate company *** ** to come and diagnose the issueTheir diagnosis is that there was a leak in the evaporator coil and it and the condenser coil needed to be replacedWe called home warranty again asked them to bring another one of their contractors out to diagnosis the issueThis contractor (Air Max Services) d
I purchased a home with an older water heater that was working fineOur home inspector noted the location of the water heater should be updated as its location in the garage could lead into someone accidentally driving their car through the water heater, but otherwise the water heater is in good and working orderThe sellers provided us a Fidelity Home Warranty that covers the water heater, furnance, and other appliances After moving into the home for weeks, we noticed the water heater starting to leakWe initiated a service request with Fidelity and they sent a plumber over and the plumber recommended to replace the water heaterFidelity asked for our home inspection doc which we immediately provided to get the ball rolling and our claim was denied due to the placement of the water heater meaning that it wasn't in good or working order (which doesn't make sense)
*** Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $** for the cleaning on top of the $** service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $** to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $** Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
I FILED A CLAIM WITH FIDELITY HOME WARRANTY ON JULY 11TH FOR MY AC WALL UNIT THAT WAS NOT COOLINGWHEN I ORIGINALLY CALLED I FINALLY WAS ABLE TO SPEAK WITH SOMEONE AFTER ABOUT HR AND MIN HOLD( I GOT OFF FROM WORK AND DROVE MILES HOME & HAD A SHOWER ALL WHILE ON HOLD.) FINALLY ONCE I WAS ABLE TO SPEAK WITH SOMEONE I WAS TOLD THAT SOMEONE WOULD BE OUT TO OUR HOME THE NEXT MORNINGAFTER RESCHEDULING TWICE THE TECHNICIAN FINALLY ARRIVEDAT THIS TIME I WAS TOLD THAT THE COMPRESSOR HAD GONE OUT ON MY UNITTHE TECHNICIAN ADVISED ME THAT HE WOULD FOLLOW UP WITH FIDELITY TO LET THEM KNOW, BUT SINCE THE PARTS WERE UNAVALIABLE FOR THE UNIT DUE TO AGE THAT THE COMPANY WOULD HAVE TO REIMBURSE ME FOR THE UNITI WAITED TWO DAYS AND NEVER RECEIVED A CALLI CALLED IN AGAIN AND WAITED FOR ANOTHER HOUR FOR A REP TO ANSWERFINALLY WHEN SOMEONE ANSWERED I WAS TOLD THAT THE TECHNICIAN NEVER FOLLOWED UPTHE AGENT THEN PROCEEDED TO TELL ME THAT SHE COULD GIVE ME THE NUMBER TO CALL THE TE
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage
Yesterday 6/19/around 4:pm I made several attempts to call FNHW but either could not get through or the call would break upAfter several attempts my husband *** was finally able to hear and speak with someoneWork order number *** was set up for a/c not working and we were told they would have to call the a/c repair company the next morningI received an email at 5:pm the same day stating that *** *** *** *** would be calling to set up an appointmentMy husband called *** *** *** *** around 8:am on 6/20/and spoke with a lady who then told him someone would be out between to pm the same dayhusband tried to call FNHW but was put on hold for a while and gave upIt was about 5:when my husband called the lady at *** *** *** *** back since we had not heard from anyoneThe lady then stated "Oh, he hasn't been there? Let me call him and I will call you back." It is now 7:pm and we have not heard anythingBeing that thi
The A/C guy came out the same afternoon and fixed the capacitor in timely and professional mannerThey sent *** out to replace the control panel on my dishwasher via an appointmentHe was there on time and did a perfect jobPest control service for mice was declined because it was rats and not miceThe tech was very kind and complemented me with some mice trapsHe showed me where the rats were coming into my house and was very helpful I've gotten a return on my investment and am very happy with Fidelity
On August 31, Fidelity National Home Warranty notified me that they were sending to my home *** *** *** regarding the issue of water leaking in my wallsThis was the second time this plumbing company had come to my home about this issueI moved in to my home in January and immediately called them when I noticed the issue*** *** *** came out and "fixed" the problem by tightening the hoses, etcWhen they came out again, I reminded them that the last time they were at my house they would have to look inside the wall to find the issue if their last visit did not fix the problemThis time they said it was my washerI called Fidelity National back again when the problem was still happening and requested a different plumber to find the issue*** *** *** came out on 9/6/and they found that my washer was draining into the wall and the pipe was not sufficient to handle the waterHe admitted he did not know how to fix it and said he would get a rep
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
Fidelity Home Warranty has refused to fulfill their contactual obligation to fix our refrigeratorThey will also not return any of our calls relating to this claimWe have been on hold for over hours over the past couple weeksThey have schedule nine repair attempts and no service tech has been able to successfully fix our refrigeratorIt's now time for Fidelity to replace this applianceThe treatment we have received is borderline criminal, disgusting, and rudeWe are looking for a full replacement of our refrigerator
I've been going back and forth with Fidelity since January/February of about my heating system I purchased a condo last year and the heating system had issues I called Fidelity and let them know of the issue and they referred me to a technician within their network I called the technician and they told me they dont deal with my heating system, so I called Fidelity back and told them At which point they allowed me to go out of network I found a technician and got the issue assessed I then requested a reimbursement for the fees associated with the technician coming out to view my heating system and was reimbursed However, because this required a lot of work to fix the system, Fidelity said they would pay me out the aggregate limit ($1,500) from my coverage After the reimbursement that amount came out to roughly $1,I was promised that money back in May I never received it because someone internally dropped the ball So, when I didnt receive the funds, I called back in July and they said they would issue me the check NothingI called them again and they said they would issue me a check by late August I received a call from them today stating that they will not be issuing me a check because it states in my contract it does not cover my heating system I called back numerous times and requested my contract, but the representative at Fidelity says that they cannot provide me one because my contract with them ended on August 10th They keep referring me to a sample contract on their websiteNot sure why they cant provide me a copy of my contract as their excuse just doesnt make sense Additionally, if my contract did state that it does not cover my specific heating system, then why would you reimburse me for the technician to come out and assess my heating system? Also, why would you keep promising me the remainder of the aggregate amount for my coverage multiple times?
This company is a joke
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
I signed up for this 'insurance' at the suggestion of my real estate agent After closing I discovered a leak in a bathroom shower fitting coming out of the wall I called the company and was told I would have to pay $service fee for them to send out a plumber This is probably about the cost to ask a plumber to make the repair Naturally this seems like a sham and I am very disappointed I cannot recommend this insurance
Our issue began on April 17th, our A/C for our second floor stopped cooling and was blowing hot airWe have a home warranty contract with National Fidelity and we called and had a ticket placed for service and they responded with a company called *** *** Services from Mesquite, TexasA month and half went by and we saw different technicians from their company that all diagnosed the issue to be something differentI paid a surcharge for a cleaning that I don't believe ever happened and had a total of days cooling by the time June rolled around (they had refilled the system with refrigerant)*** *** couldn't figure out how to fix the "problem" so we hired a separate company *** ** to come and diagnose the issueTheir diagnosis is that there was a leak in the evaporator coil and it and the condenser coil needed to be replacedWe called home warranty again asked them to bring another one of their contractors out to diagnosis the issueThis contractor (Air Max Services) d
I purchased a home with an older water heater that was working fineOur home inspector noted the location of the water heater should be updated as its location in the garage could lead into someone accidentally driving their car through the water heater, but otherwise the water heater is in good and working orderThe sellers provided us a Fidelity Home Warranty that covers the water heater, furnance, and other appliances After moving into the home for weeks, we noticed the water heater starting to leakWe initiated a service request with Fidelity and they sent a plumber over and the plumber recommended to replace the water heaterFidelity asked for our home inspection doc which we immediately provided to get the ball rolling and our claim was denied due to the placement of the water heater meaning that it wasn't in good or working order (which doesn't make sense)
*** Seriously, just don'tMy a/c quit working at the beginning of JuneI submitted a Service RequestThey had a contractor come outHe cleaned my condenser, which I told him I already didHe then charged me $** for the cleaning on top of the $** service request feeSurprise, but that didn't fix itI contacted Fidelity and went through the process of dealing with this sub-par contractor over the several visitsHe had no idea what he was doingAt this points, Fidelity's only really issue was hiring sub-par contractorsAt the end of dealing with him, he wanted to charge me nearly $** to replace lines he said were installed wrongThe unit had been functioning properly for the previous yearsSo, a second contractor comes outHe immediately finds the problemLike it didn't even take him minsMy condenser had a leakContractor condemns it and I think my problems are overIt's now been well over a month to get to this pointIt's summer in ***, the high has been in 100sFor a week or so after, I don't hear back from anyoneEventually I wait for hours on hold, not even joking, to be told I had to call and agree to the $** Freon disposal feeSo I agreeThe representative said the unit would be shipped and the contractor would have it in 3-daysTwo weeks later, contractor says he still doesn't have itI call Fidelity, some guy apologies and he explains it's on a truck somewhere and that if the contractor doesn't have it in two days to call the purchasing deptdays later I call the purchasing deptI get an unwanted lecture on what a queue and priority queue are and that my claim had just got escalated to a priority and the unit should be there in - business daysThat's where I'm at nowSummer will almost be over by the time they actually get this fixedJust don't
Fidelity sent a contractor to a home we've recently purchased to assess three appliances that aren't workingThe contractor sent a report back to Fidelity stating that all of the appliances are working properly when they clearly are notWhen my wife called the contractor to object, the Owner told her, "Oh, you're one of thoseThat's all right, we know where you live." When she asked if he was threatening us, he said, "Not me personally, but I know people." He also told her that the technician had recorded our conversations in our homeSo, Fidelity sends contractors to peoples' homes who 1) record their conversations and 2) threaten their families if they don't like the service*** *** *** *** *** *** *** ** *** *** *** *** ** ** ***
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
I FILED A CLAIM WITH FIDELITY HOME WARRANTY ON JULY 11TH FOR MY AC WALL UNIT THAT WAS NOT COOLINGWHEN I ORIGINALLY CALLED I FINALLY WAS ABLE TO SPEAK WITH SOMEONE AFTER ABOUT HR AND MIN HOLD( I GOT OFF FROM WORK AND DROVE MILES HOME & HAD A SHOWER ALL WHILE ON HOLD.) FINALLY ONCE I WAS ABLE TO SPEAK WITH SOMEONE I WAS TOLD THAT SOMEONE WOULD BE OUT TO OUR HOME THE NEXT MORNINGAFTER RESCHEDULING TWICE THE TECHNICIAN FINALLY ARRIVEDAT THIS TIME I WAS TOLD THAT THE COMPRESSOR HAD GONE OUT ON MY UNITTHE TECHNICIAN ADVISED ME THAT HE WOULD FOLLOW UP WITH FIDELITY TO LET THEM KNOW, BUT SINCE THE PARTS WERE UNAVALIABLE FOR THE UNIT DUE TO AGE THAT THE COMPANY WOULD HAVE TO REIMBURSE ME FOR THE UNITI WAITED TWO DAYS AND NEVER RECEIVED A CALLI CALLED IN AGAIN AND WAITED FOR ANOTHER HOUR FOR A REP TO ANSWERFINALLY WHEN SOMEONE ANSWERED I WAS TOLD THAT THE TECHNICIAN NEVER FOLLOWED UPTHE AGENT THEN PROCEEDED TO TELL ME THAT SHE COULD GIVE ME THE NUMBER TO CALL THE TE
Fixing issue that I have under warrantyThe end of February I contacted fidelity national home warranty with a claim issueOne for my furnace that was broken and one was my hot water heater that was failingThey told me on both occasion that they did not have a contractor in my area and that I needed to find my own and they would reimburse meI decided to find a contractor for the furnace and let them try and still search for someone for the hot water heaterThe company came and did some troubleshooting and ended up having to replace my furnaceNot only did I pay for it out of pocket up frontThey double charged me the 75$ service feeI paid $at the first call to the company and they took $out of the reimbursement check and still ended up paying 900$ out of pocket for the furnace on top of thatNow weeks later no call back from a manager on this issueNo call service done on my hot water heaterNow I have no hot water
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
Fidelity home warranty is not a good companyWhen you call you wait at least minutesThey send out a company and then needs approval after thatI have a leak and have been waiting over a week for authorizationWhat a joke and waste of money to buy this coverage