Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card
I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance
On or around May or June I was contacted by USAA about some potentially fraudulent activity on one of my credit cards and that I needed to contact them about it to verify if I had made those charges I contacted USAA immediately after I received the alerts and talked to the fraud department about the issue and they came to the conclusion that I had been a victim of fraud and that I would be taken care The card was going to be canceled, and all charges were going to be removed from the card and I had nothing to worry about I live in Lawton, Oklahoma, and USAA expedited a card to Connecticut and that’s when I started asking questions as to why they sent one there when my address is in Oklahoma and they could not give me any solid answers The reason I bring this up is USAA charges $to expedite a card to you and when they told me they would remove all charges that were made on the card but they did not remove the fees such as the $expedited fee to Connecticut So,
I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $
USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA
Apr 21, - TransUnion *** (Open) - Remarks - Dispute resolved; reported by grantor
Jan 21, - TransUnion *** (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect
USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $
Negative.I I use their credit card; they send me a statement; I pay the statement immediately; they send the check back for more information (ie acct number, membership number, etc), all of which they have! They issued me my membership number, plus it's on the bottom of every statement from USAAMy account number is the credit card number, which they issuedBecause of the returned checks, USAA has cost me more than late payments
The US bank closed all my business accounts because they do not want to do business with MSB Businesss and I accepted because I had no choice, But the real problem was that they closed my business/Victor Credit card too and I didn't complain but I do not accept that they put a block on my credit file that prevent me to get any other credit card from any other bank(I tried with Comerica bank and they explain that to me) I am a good citizen, Excellent credit and never gave any problem to this company An I understand they are violating the fair credit actI just want to this company to lacer my name in order for me to get credit card for me and my businessperiod
USAA canceled my credit card because they received information I had been convicted of a felony charge but no conviction existedThis allowed USAA to kick me off the website and gave me no access to my accountsI called in to try and resolve the issue and was told until I showed proof I was not a felon we had no business to discussI took out a cash advance of dollars cash advance within a few days of them canceling me which I have long since paid back and they wont even stop the interest on that which will coat thousands by the time I repay the loanUsaa told me to not pay my card for it for days and they could negotiate it with me after their debit team picked it up they not only never talked to me but filed it on my credit just the sameI am not sure how they canceled me for a felony with proof and then keep giving me info at the same time ruining my credit and taking my money toPlease help me with this
Last year I received a promotion, via email for a 0% APR for 12-months from USAA, on balance transfersI Clicked on the promotion, went through the online process, then had the balance transferred.This past, week, I saw on my end of the year statement, that I was charged a transfer fee, which I expected, but that I was also charged over $in interestOn December 31st, I called USAA, spoke with ***, to notify him of the issue, and was told that "No Offer had ever been sent to me"Later they said that the promotional email they Had sent was not valid I had a supervisor (***) call me back, who basically stated the same thingHowever just recently, they have sent me the Same exact offerI told them that that would be a mistake through the online process, for allowing me to believe and proceed with the promotionThey then asked me for proof that I received the offer (a year-old email) and I told them that I no longer had it, but that I have received the same email multip
Usaa credit card keep charging me past due amounts every monthI'm always trying to clear it upThey take late fee off and then put it back on.Every month my credit card is going up andup I pay my credit card every month on the 3rd they get it the 5th of the month it's due on the th of each monthWhy are they keep charging me late payment Help!! I talk with them all the time we settle it on line and then when I get my notice it wrong again
I've been a Usaa client from since I've never missed a payment or been delinquent on any of my credit cards I have to be exact I've had credit cards since when I was I've always been responsibleMy credit card limit was $3,I paid off the account in full it wasn't easy due to experiencing a total lost of our home in hurricane Maria last my sister died the same week & also divorcedIt took everything in me to payoff but it was my highest credit card & I wanted to improve my credit scoreI thought someone scammed me because I called my card to make another payment because I made a few transactions & they decreased my account to $2,Not only I'm I hurt I'm confused & I don't know why my credit card company would do this to their Loyal Client
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
Over three different emails, my wife received the following offer: Get a $reward bonus when you are approved for this credit card offer and make qualifying purchases by December 31, (NOTE: The offer was extended to January 31, 2017) - We have provided USAA with a copy of each email offer we received My wife and I both have accounts with USAA and share the same email on file with USAA
Sometime in December we used the link from one of the USAA emails to initiate the offer and proceeded to apply for the credit card online The application included both my wife and myself We were quickly approved, received the associated credit cards, and quickly made more than the required qualifying purchases during the offer period (which is clearly documented on our USAA credit card statements) My wife in fact made more than twice the required purchases during the original offer period
Several months went by and we did not receive the $bonus This prompted u
I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager
She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi
This is account is not only not correct but it is also showing up twice and as a duplicate on my credit reportAlso, filed another complaint to have removedSee notes below
Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit
I would like to register a complaint with USAA disputes (Case # ***) I have tried many times to get my case resolved
On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant
Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor
Here is the timeline:
April 4, 2018- $charged to Merchant
July 8, - $disputed and reversed by USAA ($credited to my account)
August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant)
October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod
Beginning with my May credit card statement balance due was $680.72.Of
that balance due total,$26,belonged to me!Remainder of that balance due were fraud charges added to my c/c by unauthorized use! At that point I stopped using my usaa c/c and reported fraud charges to usaa! Since that date additional fraud charges added to my c/c totaling over $3000.00!
Each months balance due/credits have become totally confused by usaa billing dept! Currently my Nov statement balance due total shows a
$balance due owed by meThere are no purchase transactions shown on
Nov statement only a balance due total($690.85) A letter was sent to usaa requesting a balance due statement with each purchase transaction
printed on a statement to verify the charges of $690.85! At this time they have not responded! Several phone calls to customer service and the fraud department have not reached any satisfaction!
This is a simple addition/subtraction solution,balance due from me $
On 2-25-we printed out our statement-actual transactions for the last plus days
The last line item on this printout was a Tax Act charge of At that time, we have a hard copy of this, our credit available was
Between 2-25-and today, 03-07-17, the following has posted to our account:
Payments totaling $
Charges totaling $
This should then leave an available credit of $
Yet, the available credit showing is, on 03-07-17, only $
This amount has not changed but by $ since 2-28-despite payments made during this time frame
This is in violation of the terms and conditions of USAA
Raymond Bell
AX card ending in
Since I have been a member of USAA, I have received nothing but confusion and informationThis particular incident has tipped me over the edgeI had a credit card payment scheduled for 04/20/to auto debit from my accountI called and had that auto debit payment cancelled because I wanted to make the payment that dayThe gentleman I was on the phone with did NOT cancel the auto debit, although he said he did, and the payment came out TWICE, sending my account into the negative and prompting my bank to charge me a $fee
When I initially called, after discovering my negative account, the manager (name began with a T), stated that it would take 1-for the money to be returned to my accountThis was on Wednesday 04/25/It is now Monday 04/30/and I still do not have my refund
I spoke with a rep today and she stated that what the manager should have told me is that she had to request a refundThe request takes 1-business daysThe actual refund takes about
After a mandatory evacuation was issued for my family because of hurricane Florence, I reach out to USAA credit card department on 9/24/to ask for some assistance because my payment was past due on my account due to the evacuation expensesI was contacted by a service representative one day after my initial call and the initial assistance I was offered was to defer my payment but I had to pay the past due amount of first to do that which I couldn't do at that timeSince I didn't have the money to do that the second option I was offered was an option to lower my payment but my account was going to be closed and reported to the credit bureau as a negative dischargedI reach out to USAA seeking help after this hurricane and the first thing they offered was conditioned on making over a dollars payment which defeats the whole purpose of needing assistance I can't believe a company like USAA who pride themselves to help the military community was not willing to help
I previously had a Mastercard with USAA which was paid in full last June I had had service problems with the company and I told the representative that I was closing my accounts, most of which I did shortly thereafter I did not get a July statement In August USAA changed my Mastercard to a Visa card I did not activated the credit card, nor did I accept the changed Terms and Conditions When I called to cancel the account shortly after it was issued I was told I owed an annual fee for the account Since I never activated the card or accepted the terms of the account, I do have a contract with USAA that requires me to pay this fee but they refuse to close out by account until I pay it They have been sending me repeated collections notices and I have spoken to a manager in their collections department to no avail
*** has a credit card with USAA He deposits money in *** account to pay for credit card balances in full each month *** pays USAA credit card through her credit union's electronic bill pay service The bill pay service sends a corporate check through the postal service with guarantee of arrival by due date or finance charges/late fees will be paid for by her credit unionThis process has been used successfully for over years In July 2018, a check was lost in the mail and it took a couple of months for *** credit union and USAA to work out payment of finance charges when the corporate check was lost by the postal service USAA refused to work with *** credit union and accept the credit union's payment of finance charges *** paid the finance charges for two months and the principal payments through ACH after the second month of trying to deal with USAA and was then reimbursed by her credit union for fronting the finance charges The second month
Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card
I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance
On or around May or June I was contacted by USAA about some potentially fraudulent activity on one of my credit cards and that I needed to contact them about it to verify if I had made those charges I contacted USAA immediately after I received the alerts and talked to the fraud department about the issue and they came to the conclusion that I had been a victim of fraud and that I would be taken care The card was going to be canceled, and all charges were going to be removed from the card and I had nothing to worry about I live in Lawton, Oklahoma, and USAA expedited a card to Connecticut and that’s when I started asking questions as to why they sent one there when my address is in Oklahoma and they could not give me any solid answers The reason I bring this up is USAA charges $to expedite a card to you and when they told me they would remove all charges that were made on the card but they did not remove the fees such as the $expedited fee to Connecticut So,
I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $
USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA
Apr 21, - TransUnion *** (Open) - Remarks - Dispute resolved; reported by grantor
Jan 21, - TransUnion *** (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect
USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $
Negative.I I use their credit card; they send me a statement; I pay the statement immediately; they send the check back for more information (ie acct number, membership number, etc), all of which they have! They issued me my membership number, plus it's on the bottom of every statement from USAAMy account number is the credit card number, which they issuedBecause of the returned checks, USAA has cost me more than late payments
The US bank closed all my business accounts because they do not want to do business with MSB Businesss and I accepted because I had no choice, But the real problem was that they closed my business/Victor Credit card too and I didn't complain but I do not accept that they put a block on my credit file that prevent me to get any other credit card from any other bank(I tried with Comerica bank and they explain that to me) I am a good citizen, Excellent credit and never gave any problem to this company An I understand they are violating the fair credit actI just want to this company to lacer my name in order for me to get credit card for me and my businessperiod
USAA canceled my credit card because they received information I had been convicted of a felony charge but no conviction existedThis allowed USAA to kick me off the website and gave me no access to my accountsI called in to try and resolve the issue and was told until I showed proof I was not a felon we had no business to discussI took out a cash advance of dollars cash advance within a few days of them canceling me which I have long since paid back and they wont even stop the interest on that which will coat thousands by the time I repay the loanUsaa told me to not pay my card for it for days and they could negotiate it with me after their debit team picked it up they not only never talked to me but filed it on my credit just the sameI am not sure how they canceled me for a felony with proof and then keep giving me info at the same time ruining my credit and taking my money toPlease help me with this
Last year I received a promotion, via email for a 0% APR for 12-months from USAA, on balance transfersI Clicked on the promotion, went through the online process, then had the balance transferred.This past, week, I saw on my end of the year statement, that I was charged a transfer fee, which I expected, but that I was also charged over $in interestOn December 31st, I called USAA, spoke with ***, to notify him of the issue, and was told that "No Offer had ever been sent to me"Later they said that the promotional email they Had sent was not valid I had a supervisor (***) call me back, who basically stated the same thingHowever just recently, they have sent me the Same exact offerI told them that that would be a mistake through the online process, for allowing me to believe and proceed with the promotionThey then asked me for proof that I received the offer (a year-old email) and I told them that I no longer had it, but that I have received the same email multip
Usaa credit card keep charging me past due amounts every monthI'm always trying to clear it upThey take late fee off and then put it back on.Every month my credit card is going up andup I pay my credit card every month on the 3rd they get it the 5th of the month it's due on the th of each monthWhy are they keep charging me late payment Help!! I talk with them all the time we settle it on line and then when I get my notice it wrong again
I've been a Usaa client from since I've never missed a payment or been delinquent on any of my credit cards I have to be exact I've had credit cards since when I was I've always been responsibleMy credit card limit was $3,I paid off the account in full it wasn't easy due to experiencing a total lost of our home in hurricane Maria last my sister died the same week & also divorcedIt took everything in me to payoff but it was my highest credit card & I wanted to improve my credit scoreI thought someone scammed me because I called my card to make another payment because I made a few transactions & they decreased my account to $2,Not only I'm I hurt I'm confused & I don't know why my credit card company would do this to their Loyal Client
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
Over three different emails, my wife received the following offer: Get a $reward bonus when you are approved for this credit card offer and make qualifying purchases by December 31, (NOTE: The offer was extended to January 31, 2017) - We have provided USAA with a copy of each email offer we received My wife and I both have accounts with USAA and share the same email on file with USAA
Sometime in December we used the link from one of the USAA emails to initiate the offer and proceeded to apply for the credit card online The application included both my wife and myself We were quickly approved, received the associated credit cards, and quickly made more than the required qualifying purchases during the offer period (which is clearly documented on our USAA credit card statements) My wife in fact made more than twice the required purchases during the original offer period
Several months went by and we did not receive the $bonus This prompted u
I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager
She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi
This is account is not only not correct but it is also showing up twice and as a duplicate on my credit reportAlso, filed another complaint to have removedSee notes below
Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit
I would like to register a complaint with USAA disputes (Case # ***) I have tried many times to get my case resolved
On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant
Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor
Here is the timeline:
April 4, 2018- $charged to Merchant
July 8, - $disputed and reversed by USAA ($credited to my account)
August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant)
October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod
Beginning with my May credit card statement balance due was $680.72.Of
that balance due total,$26,belonged to me!Remainder of that balance due were fraud charges added to my c/c by unauthorized use! At that point I stopped using my usaa c/c and reported fraud charges to usaa! Since that date additional fraud charges added to my c/c totaling over $3000.00!
Each months balance due/credits have become totally confused by usaa billing dept! Currently my Nov statement balance due total shows a
$balance due owed by meThere are no purchase transactions shown on
Nov statement only a balance due total($690.85) A letter was sent to usaa requesting a balance due statement with each purchase transaction
printed on a statement to verify the charges of $690.85! At this time they have not responded! Several phone calls to customer service and the fraud department have not reached any satisfaction!
This is a simple addition/subtraction solution,balance due from me $
On 2-25-we printed out our statement-actual transactions for the last plus days
The last line item on this printout was a Tax Act charge of At that time, we have a hard copy of this, our credit available was
Between 2-25-and today, 03-07-17, the following has posted to our account:
Payments totaling $
Charges totaling $
This should then leave an available credit of $
Yet, the available credit showing is, on 03-07-17, only $
This amount has not changed but by $ since 2-28-despite payments made during this time frame
This is in violation of the terms and conditions of USAA
Raymond Bell
AX card ending in
Since I have been a member of USAA, I have received nothing but confusion and informationThis particular incident has tipped me over the edgeI had a credit card payment scheduled for 04/20/to auto debit from my accountI called and had that auto debit payment cancelled because I wanted to make the payment that dayThe gentleman I was on the phone with did NOT cancel the auto debit, although he said he did, and the payment came out TWICE, sending my account into the negative and prompting my bank to charge me a $fee
When I initially called, after discovering my negative account, the manager (name began with a T), stated that it would take 1-for the money to be returned to my accountThis was on Wednesday 04/25/It is now Monday 04/30/and I still do not have my refund
I spoke with a rep today and she stated that what the manager should have told me is that she had to request a refundThe request takes 1-business daysThe actual refund takes about
After a mandatory evacuation was issued for my family because of hurricane Florence, I reach out to USAA credit card department on 9/24/to ask for some assistance because my payment was past due on my account due to the evacuation expensesI was contacted by a service representative one day after my initial call and the initial assistance I was offered was to defer my payment but I had to pay the past due amount of first to do that which I couldn't do at that timeSince I didn't have the money to do that the second option I was offered was an option to lower my payment but my account was going to be closed and reported to the credit bureau as a negative dischargedI reach out to USAA seeking help after this hurricane and the first thing they offered was conditioned on making over a dollars payment which defeats the whole purpose of needing assistance I can't believe a company like USAA who pride themselves to help the military community was not willing to help
I previously had a Mastercard with USAA which was paid in full last June I had had service problems with the company and I told the representative that I was closing my accounts, most of which I did shortly thereafter I did not get a July statement In August USAA changed my Mastercard to a Visa card I did not activated the credit card, nor did I accept the changed Terms and Conditions When I called to cancel the account shortly after it was issued I was told I owed an annual fee for the account Since I never activated the card or accepted the terms of the account, I do have a contract with USAA that requires me to pay this fee but they refuse to close out by account until I pay it They have been sending me repeated collections notices and I have spoken to a manager in their collections department to no avail
*** has a credit card with USAA He deposits money in *** account to pay for credit card balances in full each month *** pays USAA credit card through her credit union's electronic bill pay service The bill pay service sends a corporate check through the postal service with guarantee of arrival by due date or finance charges/late fees will be paid for by her credit unionThis process has been used successfully for over years In July 2018, a check was lost in the mail and it took a couple of months for *** credit union and USAA to work out payment of finance charges when the corporate check was lost by the postal service USAA refused to work with *** credit union and accept the credit union's payment of finance charges *** paid the finance charges for two months and the principal payments through ACH after the second month of trying to deal with USAA and was then reimbursed by her credit union for fronting the finance charges The second month