My checkings account with PNC bank received a duplicate charge of $50.47, once on 11/& once on 11/24, despite a cancellation for a payment scheduled for 11/(payment was cancelled on 11/22/given an unexpected early holiday paycheck)When I became aware of this duplicate charge, I was informed that despite it being a credit to my account, I cannot receive a refund for business daysI was also informed that despite this being a mistake, having a check overnighted would result in me not receiving a full refund because of the fee associated with overnight shipmentI was informed that I cannot have my funds immediately refunded because I have an external bank account, but I would be able to receive the funds immediately if I had a checking account with USAA or paid from a USAA checking account
A secured card (ex $500) with USAA can be subject to a hold after full payment has been automatically withdrawn by USAA’s bank, lasting for as long as they see fitThis is clearly an abuse of customers and federal regulationsIn this case the credit card has never been delinquent or unpaid, yet multiple times holds have been placed for payment twice in one month, traveling out of state, and being withdrawn $over the security deposit, the latter shouldn’t be possibleAll transactions are declined for days or weeks while USAA “processes” the payment, *** Bank keeps records of receipt and payments are received by USAA within hours of processing, yet they lie and tell you it is still in processSupervisors are always “busy” with other members and they have a special team to “deal with cases like this” Most often the line is disconnected and no call backs are attempted
I never received the funds for a cash advance that I requested through USAA, yet I have a $debt on my credit card with USAA as a result
One February 24, I requested a cash advance in the amount of $2, Typically, cash advance funds immediately appear in the checking accountThat has been my experience having requested cash advances in the past This time, they did not
Because I needed the funds, the following day, on February 25, 2017, I requested another cash advance in the amount of $2, Those funds immediately appeared in my checking account
I received my credit card statement and saw that two cash advances for $are reflected on the credit card statement However, my checking accoutn statement shows only a single $2,transfer in
As a result, I have received only $2,from USAA, but USAA has charged me $5,
I have disputed both charges with USAA to no avail I have also contacted customer service on separate occasions No on
USAA issued me two credit cards with the last four digits being the same even though they were two separate credit accountsthis caused confusion when I was paying my billsone card was ultimately revoked to my surprise because I didn't realize they had the same ending account numbersso in the mean time they blocked my current account to my surpriseI called to find out why my transactions were being declined and was told to pay on my revoked card and the other account would be unblockedI did that , then still blocked, then was told to pay my auto loan to have the card unblockedI did that and card still blocked, then was told because the cards ended in the same number it was blocked I disputed that because even the automated system said there were no blocksI was told by a servicing rep that member debt solutions MAR team blocked the account and would unblock when card was paid in full I advised that was never explained to me via writing or phone, then I was told they c
Spoke w/ Credit Card Service Rep*** on 07/14/@ 12:AM and she stated that since she could see in their system that the prompt stating that I was not informed about $balance transfer fee then my account should be credited for thatAlso, stated to *** that do not remember seeing that when initially signing up for the Credit CardAlso, she stated that monthly payment seemed to be high and would put in for someone to look at because that did not seem rightAlso, stated that would get a c/b on Monday about this and would most likely get a $credit & the monthly payment should be adjusted to suitable amount no higher than $
So, on 07/16/received a voicemail from *** (Senior Relations)So, when called back to speak with ***, then got *** who refused to let speak with *** because he stated that they both worked in the same department So, spoke with *** on 07/16/@ 11:AM about $transfer fee being credited back on card and informed h
I've been trying to have a charge removed from a credit card that I have paid off and has been closed for about months nowWhen I paid the card off in March, I called twice to ask if the automatic checks would stop and both times I was told "indeed they would"That was incorrect, as the payment was pulled and after sitting on the phone for an hour, the money was refundedOnce I received the refund check, I paid it towards the closed credit card (as they instructed me to) bringing it up to current againAbout a month a ago I noticed there was a returned check fee for $25, not a late fee but returned check feeI was confused, so I called USAA again and got the run around, again, telling me I would need to call back a different day as the department I needed to speak with was closedI call today to dispute this charge and the woman on the phone stated I was responsible for the charge and needed to pay itHow could I be responsible for a returned check if I never sent the check
On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new card
I have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removed
Apparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (credit card), Security, and even the
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anythingI happened to log in one day and realize that they need proofSo I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for?????
Today I call and it has been almost days since filing my dispute and it takes this lady almost minutes to figure out it has been closed and they supposedly sent me letters and tried to contact meShe then refused to get me a supervisorThis is all a complete lieNO ONE called or tried to contact me in any way shape or formI want this resolved
I have been a USAA member for an extremely long time; however, my interest rates for my credit card has been kept extremely high, despite a high credit score I have received numerous offers for USAA credit cards that advertise lower APR than what I currently have with my current USAA credit card, but when I try to switch, representatives state that I cannot because I have a USAA credit card already
I have been a customer of this bank for several years and have/now continued to deal with incompetent bank employeesI notified this bank of fraudulent actives on two joint bank accountsThe initial day of phone calls to close these joint accounts were on April 16th of this year which took three times to complete the requestPhone conversation history of April 16th is as follows: 1st contact (mins sec) phone call was disconnected and the employee never called back, 2nd contact (mins sec) again phone call disconnected and was never called back, 3rd contact (hour mins sec) again phone disconnected and never called back, 4th (hours mins sec)Finally the last duration, I was able to open separate accounts and instructed the employee to close the joint accountEmployee informed me that hours of inactively for the joint accounts to be closedOn the phone, the employee and myself agreed the accounts were to close by the end of business the next day April
I have been dealing with a fraudulent charge on my card for almost monthsThe process of dealing with this has been an absolute nightmareThe company will not get back to me on a charge that amounted over $2,Ive given the documents they needed and STILL nobody has gotten back to meHave you ever had 2,dollars taken from you?
DON'T CHOOSE THIS BANK
This is concerning USAA Credit Card services This incident is about my contact with USAA to pay off my credit card I contacted them to find out exactly how much I would have to pay to close the card out including upcoming interests on the next bill I called them from my other bank *** State bankI went to the loan department at *** State bankWhile there I called USAA while I was at there to get my close out amountI asked specifically what I need to pay this offI called USAA and asked them what is my closeout price to pay off my credit cardI paid off my credit card for USAAThey gave me the exact amount to pay and told me I only need to pay dollars more for interestThis is exactly what I didBut next month I get another bill for $ Again, I called to complainI called USAA to ask them why I was being charged after closing my account and even receiving a refundThe first I talked to was no helpI talked to their resolution personAlso no he
Got balance transfer offerIt was interest rate until october 1stNo transfer fee eitherAlso good until and after that a transfer feeI decided to request the rest of available credit they offered of This was agreed and given *** days before expiration of no transfer feesI set up alerts for the account to my emaildays later I got AN ALERT THAT I WAS BEING CHARGED A CASH ADVANCE FEETHE ORIGINAL OFFER ACTUAL STATEMENT SAID NO FEES WITH A CONVENIENCE CHECKi CALLED OVER DAYSA CONVENIENCE CHECK NO FEE WAS MENTIONEDPROBLEM WITH IT IS WAS WHEN EACH TIME I CALLED THEY CHANGED THE INFO ON NO FEE FOR CONVENIENCE CHECKS NO FEES AND THEY DID CHANGE THE MENTION AROUND DIFFERENT TIMES OR MORE THAT I COULD NOT DO A CONVENIENCE CHECK AND HAVE NO FEES FOR DOING SOAt first they did say it was possible and then at some other time said it was not so MY FINAL CALL JULY 4TH SEEMED LIKE SOME SORT OF A JOKE TO THEM AND 'NOVA' A FEMALE ADVISOR KEPT REITERATING
I previously had filed a case about this issue and the person who responded was very rude and did not seem to care about the issue I was havingShe told me we are a very conservative bank and if you don't like it leave Here we go- On Jan 07, I had a payment post to my credit card account for The funds came from my bill pay from ***The funds cleared this can be verified with my back USAA still has a hold on the funds days laterIts 01/13/and the funds are still on holdThis is ridiculous/unfair to have my funds on hold days laterAnd as far as leaving USAA I am entitled to have them since my dad was a Vietnam Veteran who has since passed onI take that very offensively also!!
worst credit card company ever, I have nothing but negative experiences with ussa the staff is always rude and cluelessi opened up a dispute for an item that I haven't received usually other institutes would put a temp credit back on the account not usaa they want month to investigate.Please stay away from ussa in general!!!
1st time about insurance and got a rude individualsI asked for an upper mg call back and never got oneI tried different times!
The second time is todayI tried to pay my closed credit card a d *** could not get the amount correctI asked for a supervisor and got another rep not a supervisor*** took the second call and I gave her all the verification info and she did not write it down and asked me for it againI told I feel like no one listens and *** proceeded to tell me I rambled the info her and told she was it going argue with me and hung up
USAA Credit CardBalance has a promotional Rate of 0%However in August a vendor charged the card $The charge was in error, contacted the vendor, they reversed the charge within hoursHowever USAA began charging interest Contacted by chat explaining the situationHowever Thomas R was not able to understand my question or concernExplained additional timesStill Thomas wasn't successful in understanding the issue Requested the interest charge be removed, he advised the charge was valid and would not be removedAttempted a 4th time in explaining the issue and still no luckRequested a supervisorWaited several minutes and Thomas advised they are in a Meeting I advised I could waitHe explained waiting was not possible, that he had helped me as much as possible Was told I can try another agent later After refusing to close the chat he advised meeting was over and Erica L Joined the chatShe advised me USAA would no remove the charge even if the billing wa
I have contacted USAA multiple times concerning a credit card collection trying to get a current statement or letter with my new balance after making a paymentEveryone including the CEOs secretary has told me this is not doable at all and they can only give me a letter saying what my payment was after dealing with them for a week saying my payment was lost, until I sent them proof from my bank accountI also have asked when it would be posted to the credit bureau to which no one can answer eitherI am in the process of a home loan and this hit my credit on my lenders last pull to verify everything was still in orderI am now in the process of basically losing this loan because of no one willing to give me a receipt of my current balance with proof of paymentAfter dealing with them for close to weeks I have been lied to, disrespected, with an essential an I don't care, me and my lender were hung up on without any answers
One month ago I called USAA and cancelled my American Express Credit card I was told to destroy the card and USAA terminated my American Express Credit Card Now I started receiving delinquent notices that I have not paid the annual fee for my credit card My credit score has been lowered from to over this causing my to pay higher interested rates on a recent loan I was also refused to have my credit limit extended by $on a credit card due to my credit bureau reporting these delinquent annual fees for the American Express Credit Card I terminated a month ago
I have been assessed a $late fee, which can't be waived since there has been an exception to waive another late fee this year
However, I have been a good customerI wish for them to waive this new fee since it was a honest mistake
Date of the Fee: September
Last two digits of the credit card:
USAA ID: ***
My checkings account with PNC bank received a duplicate charge of $50.47, once on 11/& once on 11/24, despite a cancellation for a payment scheduled for 11/(payment was cancelled on 11/22/given an unexpected early holiday paycheck)When I became aware of this duplicate charge, I was informed that despite it being a credit to my account, I cannot receive a refund for business daysI was also informed that despite this being a mistake, having a check overnighted would result in me not receiving a full refund because of the fee associated with overnight shipmentI was informed that I cannot have my funds immediately refunded because I have an external bank account, but I would be able to receive the funds immediately if I had a checking account with USAA or paid from a USAA checking account
A secured card (ex $500) with USAA can be subject to a hold after full payment has been automatically withdrawn by USAA’s bank, lasting for as long as they see fitThis is clearly an abuse of customers and federal regulationsIn this case the credit card has never been delinquent or unpaid, yet multiple times holds have been placed for payment twice in one month, traveling out of state, and being withdrawn $over the security deposit, the latter shouldn’t be possibleAll transactions are declined for days or weeks while USAA “processes” the payment, *** Bank keeps records of receipt and payments are received by USAA within hours of processing, yet they lie and tell you it is still in processSupervisors are always “busy” with other members and they have a special team to “deal with cases like this” Most often the line is disconnected and no call backs are attempted
I never received the funds for a cash advance that I requested through USAA, yet I have a $debt on my credit card with USAA as a result
One February 24, I requested a cash advance in the amount of $2, Typically, cash advance funds immediately appear in the checking accountThat has been my experience having requested cash advances in the past This time, they did not
Because I needed the funds, the following day, on February 25, 2017, I requested another cash advance in the amount of $2, Those funds immediately appeared in my checking account
I received my credit card statement and saw that two cash advances for $are reflected on the credit card statement However, my checking accoutn statement shows only a single $2,transfer in
As a result, I have received only $2,from USAA, but USAA has charged me $5,
I have disputed both charges with USAA to no avail I have also contacted customer service on separate occasions No on
USAA issued me two credit cards with the last four digits being the same even though they were two separate credit accountsthis caused confusion when I was paying my billsone card was ultimately revoked to my surprise because I didn't realize they had the same ending account numbersso in the mean time they blocked my current account to my surpriseI called to find out why my transactions were being declined and was told to pay on my revoked card and the other account would be unblockedI did that , then still blocked, then was told to pay my auto loan to have the card unblockedI did that and card still blocked, then was told because the cards ended in the same number it was blocked I disputed that because even the automated system said there were no blocksI was told by a servicing rep that member debt solutions MAR team blocked the account and would unblock when card was paid in full I advised that was never explained to me via writing or phone, then I was told they c
Spoke w/ Credit Card Service Rep*** on 07/14/@ 12:AM and she stated that since she could see in their system that the prompt stating that I was not informed about $balance transfer fee then my account should be credited for thatAlso, stated to *** that do not remember seeing that when initially signing up for the Credit CardAlso, she stated that monthly payment seemed to be high and would put in for someone to look at because that did not seem rightAlso, stated that would get a c/b on Monday about this and would most likely get a $credit & the monthly payment should be adjusted to suitable amount no higher than $
So, on 07/16/received a voicemail from *** (Senior Relations)So, when called back to speak with ***, then got *** who refused to let speak with *** because he stated that they both worked in the same department So, spoke with *** on 07/16/@ 11:AM about $transfer fee being credited back on card and informed h
I've been trying to have a charge removed from a credit card that I have paid off and has been closed for about months nowWhen I paid the card off in March, I called twice to ask if the automatic checks would stop and both times I was told "indeed they would"That was incorrect, as the payment was pulled and after sitting on the phone for an hour, the money was refundedOnce I received the refund check, I paid it towards the closed credit card (as they instructed me to) bringing it up to current againAbout a month a ago I noticed there was a returned check fee for $25, not a late fee but returned check feeI was confused, so I called USAA again and got the run around, again, telling me I would need to call back a different day as the department I needed to speak with was closedI call today to dispute this charge and the woman on the phone stated I was responsible for the charge and needed to pay itHow could I be responsible for a returned check if I never sent the check
On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new card
I have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removed
Apparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (credit card), Security, and even the
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anythingI happened to log in one day and realize that they need proofSo I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for?????
Today I call and it has been almost days since filing my dispute and it takes this lady almost minutes to figure out it has been closed and they supposedly sent me letters and tried to contact meShe then refused to get me a supervisorThis is all a complete lieNO ONE called or tried to contact me in any way shape or formI want this resolved
I have been a USAA member for an extremely long time; however, my interest rates for my credit card has been kept extremely high, despite a high credit score I have received numerous offers for USAA credit cards that advertise lower APR than what I currently have with my current USAA credit card, but when I try to switch, representatives state that I cannot because I have a USAA credit card already
I have been a customer of this bank for several years and have/now continued to deal with incompetent bank employeesI notified this bank of fraudulent actives on two joint bank accountsThe initial day of phone calls to close these joint accounts were on April 16th of this year which took three times to complete the requestPhone conversation history of April 16th is as follows: 1st contact (mins sec) phone call was disconnected and the employee never called back, 2nd contact (mins sec) again phone call disconnected and was never called back, 3rd contact (hour mins sec) again phone disconnected and never called back, 4th (hours mins sec)Finally the last duration, I was able to open separate accounts and instructed the employee to close the joint accountEmployee informed me that hours of inactively for the joint accounts to be closedOn the phone, the employee and myself agreed the accounts were to close by the end of business the next day April
I have been dealing with a fraudulent charge on my card for almost monthsThe process of dealing with this has been an absolute nightmareThe company will not get back to me on a charge that amounted over $2,Ive given the documents they needed and STILL nobody has gotten back to meHave you ever had 2,dollars taken from you?
DON'T CHOOSE THIS BANK
This is concerning USAA Credit Card services This incident is about my contact with USAA to pay off my credit card I contacted them to find out exactly how much I would have to pay to close the card out including upcoming interests on the next bill I called them from my other bank *** State bankI went to the loan department at *** State bankWhile there I called USAA while I was at there to get my close out amountI asked specifically what I need to pay this offI called USAA and asked them what is my closeout price to pay off my credit cardI paid off my credit card for USAAThey gave me the exact amount to pay and told me I only need to pay dollars more for interestThis is exactly what I didBut next month I get another bill for $ Again, I called to complainI called USAA to ask them why I was being charged after closing my account and even receiving a refundThe first I talked to was no helpI talked to their resolution personAlso no he
Got balance transfer offerIt was interest rate until october 1stNo transfer fee eitherAlso good until and after that a transfer feeI decided to request the rest of available credit they offered of This was agreed and given *** days before expiration of no transfer feesI set up alerts for the account to my emaildays later I got AN ALERT THAT I WAS BEING CHARGED A CASH ADVANCE FEETHE ORIGINAL OFFER ACTUAL STATEMENT SAID NO FEES WITH A CONVENIENCE CHECKi CALLED OVER DAYSA CONVENIENCE CHECK NO FEE WAS MENTIONEDPROBLEM WITH IT IS WAS WHEN EACH TIME I CALLED THEY CHANGED THE INFO ON NO FEE FOR CONVENIENCE CHECKS NO FEES AND THEY DID CHANGE THE MENTION AROUND DIFFERENT TIMES OR MORE THAT I COULD NOT DO A CONVENIENCE CHECK AND HAVE NO FEES FOR DOING SOAt first they did say it was possible and then at some other time said it was not so MY FINAL CALL JULY 4TH SEEMED LIKE SOME SORT OF A JOKE TO THEM AND 'NOVA' A FEMALE ADVISOR KEPT REITERATING
I previously had filed a case about this issue and the person who responded was very rude and did not seem to care about the issue I was havingShe told me we are a very conservative bank and if you don't like it leave Here we go- On Jan 07, I had a payment post to my credit card account for The funds came from my bill pay from ***The funds cleared this can be verified with my back USAA still has a hold on the funds days laterIts 01/13/and the funds are still on holdThis is ridiculous/unfair to have my funds on hold days laterAnd as far as leaving USAA I am entitled to have them since my dad was a Vietnam Veteran who has since passed onI take that very offensively also!!
worst credit card company ever, I have nothing but negative experiences with ussa the staff is always rude and cluelessi opened up a dispute for an item that I haven't received usually other institutes would put a temp credit back on the account not usaa they want month to investigate.Please stay away from ussa in general!!!
1st time about insurance and got a rude individualsI asked for an upper mg call back and never got oneI tried different times!
The second time is todayI tried to pay my closed credit card a d *** could not get the amount correctI asked for a supervisor and got another rep not a supervisor*** took the second call and I gave her all the verification info and she did not write it down and asked me for it againI told I feel like no one listens and *** proceeded to tell me I rambled the info her and told she was it going argue with me and hung up
USAA Credit CardBalance has a promotional Rate of 0%However in August a vendor charged the card $The charge was in error, contacted the vendor, they reversed the charge within hoursHowever USAA began charging interest Contacted by chat explaining the situationHowever Thomas R was not able to understand my question or concernExplained additional timesStill Thomas wasn't successful in understanding the issue Requested the interest charge be removed, he advised the charge was valid and would not be removedAttempted a 4th time in explaining the issue and still no luckRequested a supervisorWaited several minutes and Thomas advised they are in a Meeting I advised I could waitHe explained waiting was not possible, that he had helped me as much as possible Was told I can try another agent later After refusing to close the chat he advised meeting was over and Erica L Joined the chatShe advised me USAA would no remove the charge even if the billing wa
I have contacted USAA multiple times concerning a credit card collection trying to get a current statement or letter with my new balance after making a paymentEveryone including the CEOs secretary has told me this is not doable at all and they can only give me a letter saying what my payment was after dealing with them for a week saying my payment was lost, until I sent them proof from my bank accountI also have asked when it would be posted to the credit bureau to which no one can answer eitherI am in the process of a home loan and this hit my credit on my lenders last pull to verify everything was still in orderI am now in the process of basically losing this loan because of no one willing to give me a receipt of my current balance with proof of paymentAfter dealing with them for close to weeks I have been lied to, disrespected, with an essential an I don't care, me and my lender were hung up on without any answers
One month ago I called USAA and cancelled my American Express Credit card I was told to destroy the card and USAA terminated my American Express Credit Card Now I started receiving delinquent notices that I have not paid the annual fee for my credit card My credit score has been lowered from to over this causing my to pay higher interested rates on a recent loan I was also refused to have my credit limit extended by $on a credit card due to my credit bureau reporting these delinquent annual fees for the American Express Credit Card I terminated a month ago
I have been assessed a $late fee, which can't be waived since there has been an exception to waive another late fee this year
However, I have been a good customerI wish for them to waive this new fee since it was a honest mistake
Date of the Fee: September
Last two digits of the credit card:
USAA ID: ***