About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
I was contacted by USAA regarding possible fraud chargesAnd yes it turned out to beSo they issued me a new card and representative said they would reverse chargesI said great because it was google supercell charges mainly of $.99, google net marble from $-$and google supercell $.99, google anghami $2.49, google mini clip $- $The charges began after I locked my card from a suspicious charge by text that I didn't give approval to on on July 29thThe charges began August 15thSo after a call from USAA on Sept 22nd, they reversed a few charges total $On Sept 24th they reversed $I have spoken with a rep several times and they always say they are going to take care of it and I will see credits 3-daysWell I have been calling for the month of October and nothingLast call October 26th, I spoke with [redacted] at 2:pm and she was the op supervisor and I was told there was no manager over herWell still no resultsI noted young man I pr
I opened a secured credit card with the last four [redacted] on October 24, through USAAUSAA held the deposit in a CD with the last four On November 13, USAA closed the secured credit card with the last four [redacted] before any useI am placing a formal grievance that my $2,deposit has not yet been returnedI was previously told on November 14, by associate [redacted] that she enlisted the help of several supervisors, and that the refund would be handled ASAPOn November 19, I called in was told by an associate that my check had been mailed, and that I should have it by the end of the weekI started a chat November 26, and I was told by chat associate Peter R that the funds were not yet released and no check has been sentI need MY money back
USAA [redacted] sent me a credit card off Oct of to sign up for a credit card with no interest on balance tranfers until December I excepted the offer and did a balance transfer for $ I got my first bill from them on 11/and found I had been charger interest on the balance transferI called them and they said sorry and took the interest offI have had to call them every month for last months each time having to go thur the whole story and spending at least minutes each time to get interest removed being promised each time would be fixed before the next monthWas told it was taking to long because it effected everyone who had excepted the offerThis month I called today to be told sorry cant take interest off util they investigate to see if I infact really was a part of the offermonths later they now question the offerHow hard is it to fix this or maybe it is to their benfit to not fix it so those who dont check their bills each month pay t
I called USAA on November 2, 2018 at 3:56 PM. I notified them that my USAA American Express credit card that was supposed to be earning 5% cash back on gasoline purchases was only earning 1% cash back on my rewards summary. After speaking with customer service for over 1.5 hours, they opened a case to have IT investigate why I was not receiving the proper amount and to correct the issue. They mentioned they would need 1-2 billing cycles in order to complete their investigation and get back to me. Two billing cycles have now passed with no update from USAA. My rewards balance has not been corrected and my credit card continues to receive the improper amount of cash back.
Had zero due and wanted to make an extra payment then realized that the payment was for the full amount on credit cardI called right away to have it cancelled due to the large amount and that it wasnt due yet2hours later we were told that it couldnt be cancelled and the "sr advisor" hung up on usA veteran and here I thought they would have higher standards then the other credit companies,,, so wrong Will also be moving my car insurance elsewhere!
On 2-25-we printed out our statement-actual transactions for the last plus days The last line item on this printout was a Tax Act charge of At that time, we have a hard copy of this, our credit available was Between 2-25-and today, 03-07-17, the following has posted to our account: Payments totaling $ Charges totaling $ This should then leave an available credit of $ Yet, the available credit showing is, on 03-07-17, only $ This amount has not changed but by $ since 2-28-despite payments made during this time frame This is in violation of the terms and conditions of USAA Raymond Bell AX card ending in
Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance
I pay off my balance every month in fullthey said I paid it off one day to early and I got hit with interest chargesthey refused to reimbursement mecustomer service has taken a hit
I would like to register a complaint with USAA disputes (Case # [redacted] ) I have tried many times to get my case resolved On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor Here is the timeline: April 4, 2018- $charged to Merchant July 8, - $disputed and reversed by USAA ($credited to my account) August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant) October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
I have had an account with USAA for over a year and a half. I have had an Amex with them for this time. I have over 15,000 in open credit with them. I have routinely charged and paid off my cards every month with USAA for over 1 year. I have given USAA thousands and thousands of dollars. Last week, without my knowledge, I had a $5,000 payment bounce. This was despite it showing as paid and cleared on my account. This payment bouncing, left my Amex over the limit for 48 hours without my knowledge. I was not called or texted by USAA about this. Upon this discovery, I immediately put through the payment again for $5,000 and this has cleared. Despite finding this out and handling it immediately, I was told my Amex was closed and will not be re-opened. I have perfect credit and have never missed a payment on my cards. I am not mid any debt consolidation program or any bankruptcy. I was on hold calling the bank for over 4-5 hours this week trying to find out why my card was
I filed for bankruptcy back in 2014 - 2015 and included USAA in my bankruptcy. They are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
Having banked with USAA for many years I've noticed a definite downturn in the quality of their service in recent years - this was finally demonstrated to me this month when I paid off my USAA visa card and its $balance on Aug and found on Aug the same amount was withdrawn again from my local credit union account , having detected the error I called USAA and after much discussion & several representatives USAA stated that my money could not be returned to me until business days had passed ( despite the fact that it had been withdrawn in one business day and that it was clearly an error on their part ) , I was more than irritated being that USAA had cleaned me out of all the money I had in my credit union account and would likely be facing some over draft charges from transactions made in the previous couple of days - I went back to my credit union and arranged to stop payment on the duplicate withdrawal and had my money back in the credit union account the next day When I looked online today to make sure the matter was cleared on the USAA website I found they had added insult to injury by charging me a $returned check fee ! I called USAA and urged them to drop the fee which, amazingly , they did .Lesson learned , stick with your local banks and credit unions to hell with the big banks
I had two visa credit cards with USAA with 50,dollars in creditI wanted to take out the new 2.5% visa cardI was told by the service rep to deactivate one of my cards with a 25K credit limit in order to roll over the new credit limit to the new cardI got a 2K limit on the new cardUSAA refused to roll over my credit limit to the new cardAs a result, I had to move over 45,dollars of credit card business to ***I called six months later to see if can be corrected per advice from another service rep, they only raised it to 6,limit, which is far from the 25k they promised and a hard hit on my credit reportI still can't use the cardI use to do over 50,dollars of business with USAA a year through cards, house and cars, today it's now zeroI have now found that [redacted] and [redacted] is more pro veteran than USAA
USAA NationStar changed collectors. I had automatic payments going to the collector. I called USAA after seeing a late fee and they said that the late fee would be waived and that I would not be reported to any crediting agency. I paid in full, advanced paid the rest of the month and started new payments to the new collector in accordance with USAA guidance. I received a call within 2 weeks saying I was late however after review while on the phone the representative saw that again it was USAA's fault and that they would again waive any late fee and not report it to any credit agency. I called back several weeks later to verify no late fee and no credit report adverse action which USAA representative again guaranteed. My credit report shows Jul17 a 30 day late charge for the account. All phone conversations were documented according to the representative.
After a mandatory evacuation was issued for my family because of hurricane Florence, I reach out to USAA credit card department on 9/24/to ask for some assistance because my payment was past due on my account due to the evacuation expensesI was contacted by a service representative one day after my initial call and the initial assistance I was offered was to defer my payment but I had to pay the past due amount of first to do that which I couldn't do at that timeSince I didn't have the money to do that the second option I was offered was an option to lower my payment but my account was going to be closed and reported to the credit bureau as a negative dischargedI reach out to USAA seeking help after this hurricane and the first thing they offered was conditioned on making over a dollars payment which defeats the whole purpose of needing assistance I can't believe a company like USAA who pride themselves to help the military community was not willing to help
I originally called to make a payment to my auto loan and to my credit cardDanielle employee ID: [redacted] could not process the payment correctly (needs to be fired.) she posted the payment to our credit card insteadI contacted the credit card department to solve the issues at handfrom then I had several employees IDS [redacted] and then [redacted] could not properly solve the issues at hand eithersince trying to pay these debts the solution is taking longer and longer to be resolved (completely unprofessional) therefore causing me as your consumer to continually be dinged with charges as a result of your own companythe issue has still been yet to be resolved in any timely matterI refuse to pay a double payment on the credit card accountI will make a proper payment when the current issues have been resolved
I've been trying to have a charge removed from a credit card that I have paid off and has been closed for about months nowWhen I paid the card off in March, I called twice to ask if the automatic checks would stop and both times I was told "indeed they would"That was incorrect, as the payment was pulled and after sitting on the phone for an hour, the money was refundedOnce I received the refund check, I paid it towards the closed credit card (as they instructed me to) bringing it up to current againAbout a month a ago I noticed there was a returned check fee for $25, not a late fee but returned check feeI was confused, so I called USAA again and got the run around, again, telling me I would need to call back a different day as the department I needed to speak with was closedI call today to dispute this charge and the woman on the phone stated I was responsible for the charge and needed to pay itHow could I be responsible for a returned check if I never sent the check
About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
I was contacted by USAA regarding possible fraud chargesAnd yes it turned out to beSo they issued me a new card and representative said they would reverse chargesI said great because it was google supercell charges mainly of $.99, google net marble from $-$and google supercell $.99, google anghami $2.49, google mini clip $- $The charges began after I locked my card from a suspicious charge by text that I didn't give approval to on on July 29thThe charges began August 15thSo after a call from USAA on Sept 22nd, they reversed a few charges total $On Sept 24th they reversed $I have spoken with a rep several times and they always say they are going to take care of it and I will see credits 3-daysWell I have been calling for the month of October and nothingLast call October 26th, I spoke with [redacted] at 2:pm and she was the op supervisor and I was told there was no manager over herWell still no resultsI noted young man I pr
I opened a secured credit card with the last four [redacted] on October 24, through USAAUSAA held the deposit in a CD with the last four On November 13, USAA closed the secured credit card with the last four [redacted] before any useI am placing a formal grievance that my $2,deposit has not yet been returnedI was previously told on November 14, by associate [redacted] that she enlisted the help of several supervisors, and that the refund would be handled ASAPOn November 19, I called in was told by an associate that my check had been mailed, and that I should have it by the end of the weekI started a chat November 26, and I was told by chat associate Peter R that the funds were not yet released and no check has been sentI need MY money back
USAA [redacted] sent me a credit card off Oct of to sign up for a credit card with no interest on balance tranfers until December I excepted the offer and did a balance transfer for $ I got my first bill from them on 11/and found I had been charger interest on the balance transferI called them and they said sorry and took the interest offI have had to call them every month for last months each time having to go thur the whole story and spending at least minutes each time to get interest removed being promised each time would be fixed before the next monthWas told it was taking to long because it effected everyone who had excepted the offerThis month I called today to be told sorry cant take interest off util they investigate to see if I infact really was a part of the offermonths later they now question the offerHow hard is it to fix this or maybe it is to their benfit to not fix it so those who dont check their bills each month pay t
I called USAA on November 2, 2018 at 3:56 PM. I notified them that my USAA American Express credit card that was supposed to be earning 5% cash back on gasoline purchases was only earning 1% cash back on my rewards summary. After speaking with customer service for over 1.5 hours, they opened a case to have IT investigate why I was not receiving the proper amount and to correct the issue. They mentioned they would need 1-2 billing cycles in order to complete their investigation and get back to me. Two billing cycles have now passed with no update from USAA. My rewards balance has not been corrected and my credit card continues to receive the improper amount of cash back.
Had zero due and wanted to make an extra payment then realized that the payment was for the full amount on credit cardI called right away to have it cancelled due to the large amount and that it wasnt due yet2hours later we were told that it couldnt be cancelled and the "sr advisor" hung up on usA veteran and here I thought they would have higher standards then the other credit companies,,, so wrong Will also be moving my car insurance elsewhere!
On 2-25-we printed out our statement-actual transactions for the last plus days The last line item on this printout was a Tax Act charge of At that time, we have a hard copy of this, our credit available was Between 2-25-and today, 03-07-17, the following has posted to our account: Payments totaling $ Charges totaling $ This should then leave an available credit of $ Yet, the available credit showing is, on 03-07-17, only $ This amount has not changed but by $ since 2-28-despite payments made during this time frame This is in violation of the terms and conditions of USAA Raymond Bell AX card ending in
Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance
I pay off my balance every month in fullthey said I paid it off one day to early and I got hit with interest chargesthey refused to reimbursement mecustomer service has taken a hit
I have a credit balance on my account ending in ***They refuse to issue refundsocial is [redacted] ***
I would like to register a complaint with USAA disputes (Case # [redacted] ) I have tried many times to get my case resolved On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor Here is the timeline: April 4, 2018- $charged to Merchant July 8, - $disputed and reversed by USAA ($credited to my account) August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant) October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
I have had an account with USAA for over a year and a half. I have had an Amex with them for this time. I have over 15,000 in open credit with them. I have routinely charged and paid off my cards every month with USAA for over 1 year. I have given USAA thousands and thousands of dollars. Last week, without my knowledge, I had a $5,000 payment bounce. This was despite it showing as paid and cleared on my account. This payment bouncing, left my Amex over the limit for 48 hours without my knowledge. I was not called or texted by USAA about this. Upon this discovery, I immediately put through the payment again for $5,000 and this has cleared. Despite finding this out and handling it immediately, I was told my Amex was closed and will not be re-opened. I have perfect credit and have never missed a payment on my cards. I am not mid any debt consolidation program or any bankruptcy. I was on hold calling the bank for over 4-5 hours this week trying to find out why my card was
I filed for bankruptcy back in 2014 - 2015 and included USAA in my bankruptcy. They are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
Having banked with USAA for many years I've noticed a definite downturn in the quality of their service in recent years - this was finally demonstrated to me this month when I paid off my USAA visa card and its $balance on Aug and found on Aug the same amount was withdrawn again from my local credit union account , having detected the error I called USAA and after much discussion & several representatives USAA stated that my money could not be returned to me until business days had passed ( despite the fact that it had been withdrawn in one business day and that it was clearly an error on their part ) , I was more than irritated being that USAA had cleaned me out of all the money I had in my credit union account and would likely be facing some over draft charges from transactions made in the previous couple of days - I went back to my credit union and arranged to stop payment on the duplicate withdrawal and had my money back in the credit union account the next day When I looked online today to make sure the matter was cleared on the USAA website I found they had added insult to injury by charging me a $returned check fee ! I called USAA and urged them to drop the fee which, amazingly , they did .Lesson learned , stick with your local banks and credit unions to hell with the big banks
I had two visa credit cards with USAA with 50,dollars in creditI wanted to take out the new 2.5% visa cardI was told by the service rep to deactivate one of my cards with a 25K credit limit in order to roll over the new credit limit to the new cardI got a 2K limit on the new cardUSAA refused to roll over my credit limit to the new cardAs a result, I had to move over 45,dollars of credit card business to ***I called six months later to see if can be corrected per advice from another service rep, they only raised it to 6,limit, which is far from the 25k they promised and a hard hit on my credit reportI still can't use the cardI use to do over 50,dollars of business with USAA a year through cards, house and cars, today it's now zeroI have now found that [redacted] and [redacted] is more pro veteran than USAA
USAA NationStar changed collectors. I had automatic payments going to the collector. I called USAA after seeing a late fee and they said that the late fee would be waived and that I would not be reported to any crediting agency. I paid in full, advanced paid the rest of the month and started new payments to the new collector in accordance with USAA guidance. I received a call within 2 weeks saying I was late however after review while on the phone the representative saw that again it was USAA's fault and that they would again waive any late fee and not report it to any credit agency. I called back several weeks later to verify no late fee and no credit report adverse action which USAA representative again guaranteed. My credit report shows Jul17 a 30 day late charge for the account. All phone conversations were documented according to the representative.
After a mandatory evacuation was issued for my family because of hurricane Florence, I reach out to USAA credit card department on 9/24/to ask for some assistance because my payment was past due on my account due to the evacuation expensesI was contacted by a service representative one day after my initial call and the initial assistance I was offered was to defer my payment but I had to pay the past due amount of first to do that which I couldn't do at that timeSince I didn't have the money to do that the second option I was offered was an option to lower my payment but my account was going to be closed and reported to the credit bureau as a negative dischargedI reach out to USAA seeking help after this hurricane and the first thing they offered was conditioned on making over a dollars payment which defeats the whole purpose of needing assistance I can't believe a company like USAA who pride themselves to help the military community was not willing to help
I originally called to make a payment to my auto loan and to my credit cardDanielle employee ID: [redacted] could not process the payment correctly (needs to be fired.) she posted the payment to our credit card insteadI contacted the credit card department to solve the issues at handfrom then I had several employees IDS [redacted] and then [redacted] could not properly solve the issues at hand eithersince trying to pay these debts the solution is taking longer and longer to be resolved (completely unprofessional) therefore causing me as your consumer to continually be dinged with charges as a result of your own companythe issue has still been yet to be resolved in any timely matterI refuse to pay a double payment on the credit card accountI will make a proper payment when the current issues have been resolved
I've been trying to have a charge removed from a credit card that I have paid off and has been closed for about months nowWhen I paid the card off in March, I called twice to ask if the automatic checks would stop and both times I was told "indeed they would"That was incorrect, as the payment was pulled and after sitting on the phone for an hour, the money was refundedOnce I received the refund check, I paid it towards the closed credit card (as they instructed me to) bringing it up to current againAbout a month a ago I noticed there was a returned check fee for $25, not a late fee but returned check feeI was confused, so I called USAA again and got the run around, again, telling me I would need to call back a different day as the department I needed to speak with was closedI call today to dispute this charge and the woman on the phone stated I was responsible for the charge and needed to pay itHow could I be responsible for a returned check if I never sent the check