In January 2016, paid off a credit card from UsaaI asked repeatedly if I had the total amount to pay offI have no problem paying what I spentWhat I have a problem with is 1.) Not being able to speak with a supervisor or manager, and 2.) Being charged for their mistake and 3.) Having this reflect negatively on my credit report I spoke to them in April and paid $ and thought it was all cleared up I want the interest taken offI want the interest returned to me because I just paid itI want the late fees taken offI want my credit reports corrected
I am writing to you today because I have been trying to obtain the 10% bonus rewards points for the switch to Visa credit cards Since March 28, I have been asking when I will see the 10% bonus on my Visa cardIn June, I finally received a phone number to the Rewards team and have been calling sinceToday, I received another nonchalant apology with no answer or timeframeThere are over 200,accounts without the 10% bonus, and a technology team has been investigating for over business days I understand things can go wrong, but I have been inquiring since MarchI asked for a work-around and I was told these points cannot be manually addedHow is there not a resolution by now? Messages can be seen in my account and there are notes on all the phone calls I have madeIf you need additional information, please do not hesitate to contact meI hope to hear back from you Thank you
My credit card has been paid off since may 4, 2016, with a zero balanceMay 24,I was charged a fee for cash advancesI don't owe anything so I'm not sure why I'm being charged the fee [redacted]
I was offered a 0% promotion rate on convenience checks and balance transfers that posted to my account within a specific time frameI understand purchases were not a part of this promotion However, on April 8, I made a $purchase at a car dealership because I did not have a convenience check on me and did not have my debit cardOn April 10th I made a $payment to cover the purchase balance and maintain a 0% APR on the rest of the balanceI did not have a minimum payment due at the time Per the Universal Terms and Conditions, payments are applied as follows: How we apply PaymentsWe may apply Minimum Payments and other credits other than payments in any order we deem appropriateAmounts paid in excess of a Minimum Payment are applied to the balance with the highest APR Unfortunately my payment was not applied towards the purchase balance, but was applied towards the promo balance instead After speaking with several reps, I finally spoke wit
This was actual an online dispute from repsthat I have spoken with I have reported fraudulent activity that has occurred on my account in June of A transaction have been made on my credit card without my authorization, and I reported it to the fraud deptThey did close out the card, and reissued me a new credit cardHowever, moths later USAA charged my new credit card with the same fees of $and $that was unauthorized by meI did contact USAA to get clarification about this transaction, and they stated my claim have been closed due to proof the merchant has providedI contact the merchant from the information that was given to USAA and that number was disconnected According to the documents, the merchant is located in Kent, WATherefore, I did some investigation of my own and searched on Google, and that merchant does not exist within that areaI have made a second report, and it has been over days and I still have not heard anythingTherefore, I fil
Two issues I had reported an unauthorized charge on my credit cardUSAA required me to respond to a message They then sent a credit card to my home by FedEx without my authorization while I am traveling I got them to cancel the card but they will not send me a replacement by reglar mail because they have screwed up my account I do not understand why the customer should have to suffer for an employee's mistakeWhile on the line I tried to get information on their Rewards program because it is not available on their app I wanted to view what is available and how many points are needed Representative [redacted] would not mail or provide me the information because she did not agree with the security the prior rep had verified This request should not have required verification as no security was involved I would like a replacement card sent and to be mailed information on options for redeeming the rewards program
I made payment for our credit card in full on December 11, The payment was the full balance my wife and I owed The payment was sent directly from Navy Federal Credit Union (NFCU)I have the FedEx tracking number confirming that USAA received and signed for the checkThe credit card department refuses to admit that they received the paymentI had NFCU resend the payment and again confirmed the FedEx tracking numberThey received the second check, yet still keep stating they have not received a payment and have added additional charges FEDEX TRK# [redacted] NFCU Rep: [redacted] @ [redacted] org
In January 2016, I purchased tickets using my USAA credit card from [redacted] for my husband, myself and my daughter to go to Las Vegas in November I received the tickets for my daughter and I electronically I never received my husbands ticket I called repeatedly and was given different excuses about the ticket In October 2016, I had to purchase a second ticket from my husband using my [redacted] Federal credit card for the same trip Spirit charged both my credit cards but only sent me one ticket I have gone round and round with USAA and their claims resolution process and have not been able to get this resolved I provided them copies of both the USAA and [redacted] bank statements showing the charges for my husbands ticket for the same trip on the same dates Every time I call USAA I am passed between Dispute Resolutions, Executive Resolutions and whom ever answers the phone that day I have spoken to everyone at USAA except the CEO Stuart Parker about this issue
On January 17th at 5:55PM USAA sent me an email with the title “Fraud Alert: Call USAA about your Credit Card.” I did as instructed and learned that my credit information had been compromised and multiple transactions were attempted without my authorizationAfter speaking with the representative, I was assured that all charges on the card would be reviewed and all fraudulent charges would be credited back to my account I diligently checked my account online over the next two weeks and noticed many adjustments and credits that I could not keep track ofIn addition to the fraudulent charges, the authorized transactions were also credited because they had to be transferred to the newly issued credit card I tried to follow along on the USAA.comwebsite and flag the charges that I thought were fraudulent but it seems there either isn’t an online process established to do soAs a result, I have had at least three separate phone conversations over the course of a month with U
Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call [redacted] from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting [redacted] who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call
I previously had filed a case about this issue and the person who responded was very rude and did not seem to care about the issue I was havingShe told me we are a very conservative bank and if you don't like it leave Here we go- On Jan 07, I had a payment post to my credit card account for The funds came from my bill pay from [redacted] The funds cleared this can be verified with my back USAA still has a hold on the funds days laterIts 01/13/and the funds are still on holdThis is ridiculous/unfair to have my funds on hold days laterAnd as far as leaving USAA I am entitled to have them since my dad was a Vietnam Veteran who has since passed onI take that very offensively also!!
My husband [redacted] added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located
I agreed to a settlement with USAA credit card services and received written agreement with USAA on July 13, The original amount of the credit crd balance was $8,and the agreed settled amount was for $4,to be paid no later than July 9th, A check with my name on it in the amount of $8,was mistakingly sent from my escrow account late July and USAA verified it had received the check in the beginning of August I had called USAA Recovery Department on several occasions to follow up on the disimation of the check and refund Each time, I was told the team handling this matter was reviewing how to handle the refund and I should receive a check in approximately to days The last time I called (4th time) USAA addressing how the company already had the check for over days and it was approaching almost days, I was then informed someone had decided I was not entitled to the refund of money in the amount of $and that USAA decided
Since I have been a member of USAA, I have received nothing but confusion and informationThis particular incident has tipped me over the edgeI had a credit card payment scheduled for 04/20/to auto debit from my accountI called and had that auto debit payment cancelled because I wanted to make the payment that dayThe gentleman I was on the phone with did NOT cancel the auto debit, although he said he did, and the payment came out TWICE, sending my account into the negative and prompting my bank to charge me a $fee When I initially called, after discovering my negative account, the manager (name began with a T), stated that it would take 1-for the money to be returned to my accountThis was on Wednesday 04/25/It is now Monday 04/30/and I still do not have my refund I spoke with a rep today and she stated that what the manager should have told me is that she had to request a refundThe request takes 1-business daysThe actual refund takes about
[redacted] / [redacted] / USAA : I made two purchases on my Visa# closed [redacted] / New [redacted] $dated10/19/2nd 11/07/$Both items were [redacted] Fuel Tank, and were order with Part # out of my [redacted] Owners Manual, Only need UNIT) The first received was a Brags/Stratton, and obviously not correct***s investigated and finally told me they changed the pt#With the correct part #, I ordered pt 2, and was told to hold wrong pt tell correct received Correct order 11/07/again on VisaNew Fuel Tank holes (too secure too Frame) did Not alignI returned Both on Dec.05, UPS, & I Filed Dispute so no miss inforSince 12/05/16, Visa has Made Major changes to my Acct: 8-$ Debit/Credits Posted to my Visa, Change my Dispute Claim To FRAUD, Cancelled and Re-Issued Visa Card, And Most recent, sent me two separate Lttrsdated Janof additional Debits&/or Credits Visa is Changing My VisaPlease Note; Each person I had con
On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new card I have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removed Apparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (credit card), Security, and even the
USAA Advertised an month interest free card with $and 0% interest on balance transfers The agent I spoke with when enrolling confirmed these terms I called USAA upon receipt of the card to confirm terms of promotional interest periodRepresentative told me that was not how the card was setup I made a copy of the direct mailer sent to to me to provide to USAA I have made phone calls and spend over hours on the phone to resolve this issue I am promised call backs and escalation but never get return communication
This is concerning USAA Credit Card services This incident is about my contact with USAA to pay off my credit card I contacted them to find out exactly how much I would have to pay to close the card out including upcoming interests on the next bill I called them from my other bank [redacted] State bankI went to the loan department at [redacted] State bankWhile there I called USAA while I was at there to get my close out amountI asked specifically what I need to pay this offI called USAA and asked them what is my closeout price to pay off my credit cardI paid off my credit card for USAAThey gave me the exact amount to pay and told me I only need to pay dollars more for interestThis is exactly what I didBut next month I get another bill for $ Again, I called to complainI called USAA to ask them why I was being charged after closing my account and even receiving a refundThe first I talked to was no helpI talked to their resolution personAlso no he
On or about April 14, I spoke with USAA underwriters regarding an application for a unsecured personal loanIt was made clear to the USAA representative responsible for taking my application that I had been carrying a significant amount of credit card debt during my time in graduate school and that I was seeking this loan to pay off my USAA credit card debt and structure the paymentsI further explained my work requires that I be bonded and the purpose of the unsecured line of credit was the payment of my outstanding credit card debt with the reasonable goal of increasing my credit score to qualify for said bonding Upon the approval of my loan and my subsequent payment of $7,to my VISA USAA Credit Card, my credit limit was immediately dropped to $2,whereby now demonstrating that my balance to available credit was actually in a worse position then when I initiated the loan application processAdditionally, as a result of establishing the new loan my cr
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount
In January 2016, paid off a credit card from UsaaI asked repeatedly if I had the total amount to pay offI have no problem paying what I spentWhat I have a problem with is 1.) Not being able to speak with a supervisor or manager, and 2.) Being charged for their mistake and 3.) Having this reflect negatively on my credit report I spoke to them in April and paid $ and thought it was all cleared up I want the interest taken offI want the interest returned to me because I just paid itI want the late fees taken offI want my credit reports corrected
I am writing to you today because I have been trying to obtain the 10% bonus rewards points for the switch to Visa credit cards Since March 28, I have been asking when I will see the 10% bonus on my Visa cardIn June, I finally received a phone number to the Rewards team and have been calling sinceToday, I received another nonchalant apology with no answer or timeframeThere are over 200,accounts without the 10% bonus, and a technology team has been investigating for over business days I understand things can go wrong, but I have been inquiring since MarchI asked for a work-around and I was told these points cannot be manually addedHow is there not a resolution by now? Messages can be seen in my account and there are notes on all the phone calls I have madeIf you need additional information, please do not hesitate to contact meI hope to hear back from you Thank you
My credit card has been paid off since may 4, 2016, with a zero balanceMay 24,I was charged a fee for cash advancesI don't owe anything so I'm not sure why I'm being charged the fee [redacted]
I was offered a 0% promotion rate on convenience checks and balance transfers that posted to my account within a specific time frameI understand purchases were not a part of this promotion However, on April 8, I made a $purchase at a car dealership because I did not have a convenience check on me and did not have my debit cardOn April 10th I made a $payment to cover the purchase balance and maintain a 0% APR on the rest of the balanceI did not have a minimum payment due at the time Per the Universal Terms and Conditions, payments are applied as follows: How we apply PaymentsWe may apply Minimum Payments and other credits other than payments in any order we deem appropriateAmounts paid in excess of a Minimum Payment are applied to the balance with the highest APR Unfortunately my payment was not applied towards the purchase balance, but was applied towards the promo balance instead After speaking with several reps, I finally spoke wit
This was actual an online dispute from repsthat I have spoken with I have reported fraudulent activity that has occurred on my account in June of A transaction have been made on my credit card without my authorization, and I reported it to the fraud deptThey did close out the card, and reissued me a new credit cardHowever, moths later USAA charged my new credit card with the same fees of $and $that was unauthorized by meI did contact USAA to get clarification about this transaction, and they stated my claim have been closed due to proof the merchant has providedI contact the merchant from the information that was given to USAA and that number was disconnected According to the documents, the merchant is located in Kent, WATherefore, I did some investigation of my own and searched on Google, and that merchant does not exist within that areaI have made a second report, and it has been over days and I still have not heard anythingTherefore, I fil
Two issues I had reported an unauthorized charge on my credit cardUSAA required me to respond to a message They then sent a credit card to my home by FedEx without my authorization while I am traveling I got them to cancel the card but they will not send me a replacement by reglar mail because they have screwed up my account I do not understand why the customer should have to suffer for an employee's mistakeWhile on the line I tried to get information on their Rewards program because it is not available on their app I wanted to view what is available and how many points are needed Representative [redacted] would not mail or provide me the information because she did not agree with the security the prior rep had verified This request should not have required verification as no security was involved I would like a replacement card sent and to be mailed information on options for redeeming the rewards program
I made payment for our credit card in full on December 11, The payment was the full balance my wife and I owed The payment was sent directly from Navy Federal Credit Union (NFCU)I have the FedEx tracking number confirming that USAA received and signed for the checkThe credit card department refuses to admit that they received the paymentI had NFCU resend the payment and again confirmed the FedEx tracking numberThey received the second check, yet still keep stating they have not received a payment and have added additional charges FEDEX TRK# [redacted] NFCU Rep: [redacted] @ [redacted] org
In January 2016, I purchased tickets using my USAA credit card from [redacted] for my husband, myself and my daughter to go to Las Vegas in November I received the tickets for my daughter and I electronically I never received my husbands ticket I called repeatedly and was given different excuses about the ticket In October 2016, I had to purchase a second ticket from my husband using my [redacted] Federal credit card for the same trip Spirit charged both my credit cards but only sent me one ticket I have gone round and round with USAA and their claims resolution process and have not been able to get this resolved I provided them copies of both the USAA and [redacted] bank statements showing the charges for my husbands ticket for the same trip on the same dates Every time I call USAA I am passed between Dispute Resolutions, Executive Resolutions and whom ever answers the phone that day I have spoken to everyone at USAA except the CEO Stuart Parker about this issue
On January 17th at 5:55PM USAA sent me an email with the title “Fraud Alert: Call USAA about your Credit Card.” I did as instructed and learned that my credit information had been compromised and multiple transactions were attempted without my authorizationAfter speaking with the representative, I was assured that all charges on the card would be reviewed and all fraudulent charges would be credited back to my account I diligently checked my account online over the next two weeks and noticed many adjustments and credits that I could not keep track ofIn addition to the fraudulent charges, the authorized transactions were also credited because they had to be transferred to the newly issued credit card I tried to follow along on the USAA.comwebsite and flag the charges that I thought were fraudulent but it seems there either isn’t an online process established to do soAs a result, I have had at least three separate phone conversations over the course of a month with U
Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call [redacted] from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting [redacted] who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call
I previously had filed a case about this issue and the person who responded was very rude and did not seem to care about the issue I was havingShe told me we are a very conservative bank and if you don't like it leave Here we go- On Jan 07, I had a payment post to my credit card account for The funds came from my bill pay from [redacted] The funds cleared this can be verified with my back USAA still has a hold on the funds days laterIts 01/13/and the funds are still on holdThis is ridiculous/unfair to have my funds on hold days laterAnd as far as leaving USAA I am entitled to have them since my dad was a Vietnam Veteran who has since passed onI take that very offensively also!!
My husband [redacted] added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located
I agreed to a settlement with USAA credit card services and received written agreement with USAA on July 13, The original amount of the credit crd balance was $8,and the agreed settled amount was for $4,to be paid no later than July 9th, A check with my name on it in the amount of $8,was mistakingly sent from my escrow account late July and USAA verified it had received the check in the beginning of August I had called USAA Recovery Department on several occasions to follow up on the disimation of the check and refund Each time, I was told the team handling this matter was reviewing how to handle the refund and I should receive a check in approximately to days The last time I called (4th time) USAA addressing how the company already had the check for over days and it was approaching almost days, I was then informed someone had decided I was not entitled to the refund of money in the amount of $and that USAA decided
Since I have been a member of USAA, I have received nothing but confusion and informationThis particular incident has tipped me over the edgeI had a credit card payment scheduled for 04/20/to auto debit from my accountI called and had that auto debit payment cancelled because I wanted to make the payment that dayThe gentleman I was on the phone with did NOT cancel the auto debit, although he said he did, and the payment came out TWICE, sending my account into the negative and prompting my bank to charge me a $fee When I initially called, after discovering my negative account, the manager (name began with a T), stated that it would take 1-for the money to be returned to my accountThis was on Wednesday 04/25/It is now Monday 04/30/and I still do not have my refund I spoke with a rep today and she stated that what the manager should have told me is that she had to request a refundThe request takes 1-business daysThe actual refund takes about
[redacted] / [redacted] / USAA : I made two purchases on my Visa# closed [redacted] / New [redacted] $dated10/19/2nd 11/07/$Both items were [redacted] Fuel Tank, and were order with Part # out of my [redacted] Owners Manual, Only need UNIT) The first received was a Brags/Stratton, and obviously not correct***s investigated and finally told me they changed the pt#With the correct part #, I ordered pt 2, and was told to hold wrong pt tell correct received Correct order 11/07/again on VisaNew Fuel Tank holes (too secure too Frame) did Not alignI returned Both on Dec.05, UPS, & I Filed Dispute so no miss inforSince 12/05/16, Visa has Made Major changes to my Acct: 8-$ Debit/Credits Posted to my Visa, Change my Dispute Claim To FRAUD, Cancelled and Re-Issued Visa Card, And Most recent, sent me two separate Lttrsdated Janof additional Debits&/or Credits Visa is Changing My VisaPlease Note; Each person I had con
On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new card I have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removed Apparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (credit card), Security, and even the
USAA Advertised an month interest free card with $and 0% interest on balance transfers The agent I spoke with when enrolling confirmed these terms I called USAA upon receipt of the card to confirm terms of promotional interest periodRepresentative told me that was not how the card was setup I made a copy of the direct mailer sent to to me to provide to USAA I have made phone calls and spend over hours on the phone to resolve this issue I am promised call backs and escalation but never get return communication
This is concerning USAA Credit Card services This incident is about my contact with USAA to pay off my credit card I contacted them to find out exactly how much I would have to pay to close the card out including upcoming interests on the next bill I called them from my other bank [redacted] State bankI went to the loan department at [redacted] State bankWhile there I called USAA while I was at there to get my close out amountI asked specifically what I need to pay this offI called USAA and asked them what is my closeout price to pay off my credit cardI paid off my credit card for USAAThey gave me the exact amount to pay and told me I only need to pay dollars more for interestThis is exactly what I didBut next month I get another bill for $ Again, I called to complainI called USAA to ask them why I was being charged after closing my account and even receiving a refundThe first I talked to was no helpI talked to their resolution personAlso no he
On or about April 14, I spoke with USAA underwriters regarding an application for a unsecured personal loanIt was made clear to the USAA representative responsible for taking my application that I had been carrying a significant amount of credit card debt during my time in graduate school and that I was seeking this loan to pay off my USAA credit card debt and structure the paymentsI further explained my work requires that I be bonded and the purpose of the unsecured line of credit was the payment of my outstanding credit card debt with the reasonable goal of increasing my credit score to qualify for said bonding Upon the approval of my loan and my subsequent payment of $7,to my VISA USAA Credit Card, my credit limit was immediately dropped to $2,whereby now demonstrating that my balance to available credit was actually in a worse position then when I initiated the loan application processAdditionally, as a result of establishing the new loan my cr
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount