Fraudulent charges were applied to my credit card in mid I called USAA to let them know and they were supposed to take care of the problemThe two charges amounted to ~1,and it was my assumption that it might take a little extra time to totally clear because of the high costRegardless, USAA said it would be taken care ofAfter more than six months and over 10-long phone calls to get this straightened out, I am still receiving credit card bills saying that I owe money and my account is now delinquentEach time I was promised that the problem would be fixed in a matter of days and more than half of a year later it still remains on my bill
On March 25, my husband, year old daughter and I were weather delayed home from our vacationdays and $we returned homeA friend encouraged us to reach out to USAA to see if they had any policies on trip delays/interruptions in order to help recoup some of the costs we encountered being delayedMy husband called on March 28th to inquire and spoke to a customer service representative at the USAA Visa Benefits departmentWe were directed to Visa directly to file a claim and were told in fact that we were eligible for a partial refund of $weeks later on April 18, 2017, after filling our claim with Visa we found out that we were in fact NOT directed to the correct placeThe claim department only handed trip cancellation and interruption due to death or illnessWe were told to contact USAA again and request for the travel delay department for a claim
I personally called USAA on April and spoke to a representative who transferred me back to the USAA V
Called USAA on Sep and requested a deferment on my credit card payments due to hurricane Harvey A payment deferment was granted for three months Two weeks later I started receiving harassing phone calls from USAA claiming they were trying to collect a debt I explained to them, and their records confirmed, that I did indeed have a deferment The calls, approximately three per day, never stopped Then letters started arriving I have repeatedly called USAA back to resolve the issue Each time they confirm that I do indeed have a deferment Still receiving calls and letters On Nov 17, I contacted USAA again, and had confirmed yet again that I do indeed have a deferment I was informed, for the first time, that I was getting calls and letters due to the fact that the interest on the balance of my card put the card over the limit I agreed to start paying them $every two weeks to get caught up I related to them that under no circumstances were they to take mon
I jave done everything to shpw thst my credit catd had fraud on it but they stilll wrote it off on their taxes and admit it was unsutjorixed use but wont take off my ctedot reportsTjeu know I am fisabled veteran that was on a inpatient PTSD CLINIC and still eont take off crecit because gjey know I am vetetan thst jas PTSF
They know veterans with PTSD do not argue so they don't want to put a extra minute for a psgriptI did everything with FCTA, IDENTITU THEFT.OTG AND ALL CREDIT AgenciesThey are big banking and they lie about helping military
Called USAA to let them know I will be making a payment on C.Cmid month as soon as I got my checkCalled Navy Fed to find out what was the $over draft charges on my acctThe 31.12.18, Jan & Jan was attemps by USAA trying to get a payment out of my acct which I did not authorizeI would either send them a check or they will call and I would provide payment that way$is the total amt in fees I incurred for them trying to debit my acct
I called USAA in January to set up a payment plan for my USAA credit cardMy husband was out of work and we were really hurting for moneyThe lady I spoke to at USAA said she was going to sa payment plan for me for months and that I would have no interest on my credit card for those month and no late feesALl I had to do was make the automatic payments of $that the lady set up for meOnce the first payment went thru I knew something was wrongNot only did interest hit my card so did a late fee for the past due amountI called immediately and was told that having my interest removed for the months was not something that they would offer but if the rep offered it they would pull the call and honor itTo this day (its May 17th) I have talked to numerous people at USAA, and never receive a call back from a managerI was told by numerous people that they were going to "pull the call" with the rep to see what was agreed on, however this call must be big foots baby beca
In August I did a balance transfer of funds from USAA to CitiBankCitibank sent USAA a check (# ***) for an amount of $1,This check was cashed in early SeptemberThe account number that was on the check was incorrect and the amount has not been cleared from my credit card amountI have reached out to USAA 4-times to attempt to have this matter resolved and they will not look into where the funds are nowThey have cashed the check, so there is nothing further Citibank can do to stop thisUSAA has the money, they do not know where it is, and they will not post it to my account or do anything to look into this issue
USAA hold my payments for to days after the payment is made, the pamt is on hold even after the ACH has clearedI made a payment on 11/11/and called them days later to ask why the payment has not clearedI was told all my payments are on a day payment hold, due to a returned item that was NOT my errorSo I asked the rep if this could be fixed she told me the computer makes all the decisionsThats kind of scary in itselfI feel this is complete non-sense them holding my payments for days even after they clearedNo other babk I deal with does this
? Merchant produced a contract that is not enforceable as it was signed by a year old child on 02/11/
o By law a minor cannot legally enter a contract or sign stating any understanding of the contractShe provided that contract to a minor without me present as I was not in the room
o The argument that she addressed in her office was about her communicating with my minor child I told her she is not to contact a minor child I further informed her that she made an appointment with a minor who has no transportation
The credit card promised $credit on the statement if purchases were made in a given timeI made the purchases, but the $was never creditedI have contacted USAA multiple times, and every single time they confirm that the purchases were made and the money should have been credited, but somehow it still never gets creditedThey have assured me multiple times that the money would be thereAfter months, it still is not
Hello,
I have been a USAA member for years, my father is a US Army Vietnam veteran also a USAA member for 30+ yearsI swore into the US Marine Corps in June of and shipped to Quantico VA for Active Duty Service training, my orders were received on Aug 11th and I reported as ordered to OCS on Sept 9th Unfortunately after weeks I was injured and medically discharged from from the Marine Corps Active duty training and received orders to return home and instructions for line of duty benefitsThat is the background of my service to our country (I wish I was still there)
By all interpretation I find of the Service members Civil Relief Act of 2003, it clear that as stated
"Upon receipt of notice, creditors must retroactively reduce the
interest rate on servicemember’s debts as of the date on which
the servicemember was called to military service, in the case
of a reservist or inductee, the day on which the servicemember
received his or her orders"(S
In early 2016, I applied for a USAA Credit card At that time I was planning a moved so I elected to have the statement sent to my email addressWhen the first notice of an on line statement arrived, I was unable to log into my account to see the statement When the account was past due I received a past due notice in the mail I called immediately to pay the bill and I did I paid by phone by giving customer service my bank account and routing number to process an electronic payment There were late fees and interest included in the balance and I paid it in full The next month I received another statement stating the payment was returned unpaid For some reason, unknown to me, ISAA was not able to process the payment I was not notified of the failure to process the payment, and again I was charged interest I sent a personal check and mailed the payment in I called, but did not get help I filled out the Transaction Dispute form and mailed it in I am still getting a s
I contact USAA via telephone back in February of this year in regards to dispute a purchase of made by Lowe's which I frequently shop thereThe initial reason for the dispute was to have them locate the purchase so I could obtain my lumber made by phone order to Lowe'sI do not have a receipt or tracking number for the phone orderFor some reason or another Lowe's couldn't locate my purchase even with me showing them my bank application and how the purchase had posted to my account and I was directed to dispute the charge with my bank as I didWell since February I have been getting the run around from USAA they even closed my dispute back in April because I received a credit from Lowe's for returning items that I purchased back in January which totaled to be about $no where near the amount being disputedUSAA some how figured this credit was substantial to the disputed amount I had no idea they even closed the dispute I called back in when the funds were charged t
On November/1/I went to Kroger located at Interstate Boulevard in Horn Lake, MS around 2:pm - 2:pmI went to the customer service desk to have $taken off of my card to avoid using an ATM multiple timesThe customer service representative informed me that my card did NOT go through and was declinedI asked her to try it again, and she didIt declined a second timeI stepped outside and contacted my bank, my bank showed that the money had gone thru and that I needed to contact KrogerI did contact Kroger and was informed by the store manager at the time (same date around 4:pm) that their system was messed up and that it would be refunded as soon as their system came back upIt is now November/29/and I just received a message from USAA stating that I would not be refunded the money because the transaction went through and I was given the money on November/1/This is entirely incorrect, if the security team at Kroger were to look at their cameras,
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest
I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount
I am a current checking account and auto insurance policy holderPart of being a member of USAA is that they offer a free credit score program via Experian Last week I had received a pre-approval offer from USAA for a balance transfer card offering an attractive 0%(While my career is in Underwriting at a bank elsewhere, I understand fully that an offer or even a preselected letter never guarantees an approval.) However, the fact that they are paired with Experian to provide my credit score and report to me would lead me to think that my credit had been reviewed to send that offerWhile my credit is not perfectI do not apply for things, I have inquiryMy DTI is impeccableI have steady work history in banking over 5+ years at one bank and years at the prior oneIncome over 90k, I had a ch bk in that was discharged however, I have reestablished since and no derogatory sinceThe only negative that I have is my utilizationI only have cards, one that is $and
Comments from *** *** USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account
Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at ***-USAA ***), our mobile shortcut *** or ***-***
USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons
Per *** ***, USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu
In January 2016, paid off a credit card from UsaaI asked repeatedly if I had the total amount to pay offI have no problem paying what I spentWhat I have a problem with is 1.) Not being able to speak with a supervisor or manager, and 2.) Being charged for their mistake and 3.) Having this reflect negatively on my credit report
I spoke to them in April and paid $ and thought it was all cleared up
I want the interest taken offI want the interest returned to me because I just paid itI want the late fees taken offI want my credit reports corrected
[USAA] has violated x USC by continuing collection activity after a cease and desist and USC by failing to report complete and accurate information to credit reporting bureaus
Fraudulent charges were applied to my credit card in mid I called USAA to let them know and they were supposed to take care of the problemThe two charges amounted to ~1,and it was my assumption that it might take a little extra time to totally clear because of the high costRegardless, USAA said it would be taken care ofAfter more than six months and over 10-long phone calls to get this straightened out, I am still receiving credit card bills saying that I owe money and my account is now delinquentEach time I was promised that the problem would be fixed in a matter of days and more than half of a year later it still remains on my bill
On March 25, my husband, year old daughter and I were weather delayed home from our vacationdays and $we returned homeA friend encouraged us to reach out to USAA to see if they had any policies on trip delays/interruptions in order to help recoup some of the costs we encountered being delayedMy husband called on March 28th to inquire and spoke to a customer service representative at the USAA Visa Benefits departmentWe were directed to Visa directly to file a claim and were told in fact that we were eligible for a partial refund of $weeks later on April 18, 2017, after filling our claim with Visa we found out that we were in fact NOT directed to the correct placeThe claim department only handed trip cancellation and interruption due to death or illnessWe were told to contact USAA again and request for the travel delay department for a claim
I personally called USAA on April and spoke to a representative who transferred me back to the USAA V
Called USAA on Sep and requested a deferment on my credit card payments due to hurricane Harvey A payment deferment was granted for three months Two weeks later I started receiving harassing phone calls from USAA claiming they were trying to collect a debt I explained to them, and their records confirmed, that I did indeed have a deferment The calls, approximately three per day, never stopped Then letters started arriving I have repeatedly called USAA back to resolve the issue Each time they confirm that I do indeed have a deferment Still receiving calls and letters On Nov 17, I contacted USAA again, and had confirmed yet again that I do indeed have a deferment I was informed, for the first time, that I was getting calls and letters due to the fact that the interest on the balance of my card put the card over the limit I agreed to start paying them $every two weeks to get caught up I related to them that under no circumstances were they to take mon
I jave done everything to shpw thst my credit catd had fraud on it but they stilll wrote it off on their taxes and admit it was unsutjorixed use but wont take off my ctedot reportsTjeu know I am fisabled veteran that was on a inpatient PTSD CLINIC and still eont take off crecit because gjey know I am vetetan thst jas PTSF
They know veterans with PTSD do not argue so they don't want to put a extra minute for a psgriptI did everything with FCTA, IDENTITU THEFT.OTG AND ALL CREDIT AgenciesThey are big banking and they lie about helping military
Called USAA to let them know I will be making a payment on C.Cmid month as soon as I got my checkCalled Navy Fed to find out what was the $over draft charges on my acctThe 31.12.18, Jan & Jan was attemps by USAA trying to get a payment out of my acct which I did not authorizeI would either send them a check or they will call and I would provide payment that way$is the total amt in fees I incurred for them trying to debit my acct
I called USAA in January to set up a payment plan for my USAA credit cardMy husband was out of work and we were really hurting for moneyThe lady I spoke to at USAA said she was going to sa payment plan for me for months and that I would have no interest on my credit card for those month and no late feesALl I had to do was make the automatic payments of $that the lady set up for meOnce the first payment went thru I knew something was wrongNot only did interest hit my card so did a late fee for the past due amountI called immediately and was told that having my interest removed for the months was not something that they would offer but if the rep offered it they would pull the call and honor itTo this day (its May 17th) I have talked to numerous people at USAA, and never receive a call back from a managerI was told by numerous people that they were going to "pull the call" with the rep to see what was agreed on, however this call must be big foots baby beca
In August I did a balance transfer of funds from USAA to CitiBankCitibank sent USAA a check (# ***) for an amount of $1,This check was cashed in early SeptemberThe account number that was on the check was incorrect and the amount has not been cleared from my credit card amountI have reached out to USAA 4-times to attempt to have this matter resolved and they will not look into where the funds are nowThey have cashed the check, so there is nothing further Citibank can do to stop thisUSAA has the money, they do not know where it is, and they will not post it to my account or do anything to look into this issue
USAA hold my payments for to days after the payment is made, the pamt is on hold even after the ACH has clearedI made a payment on 11/11/and called them days later to ask why the payment has not clearedI was told all my payments are on a day payment hold, due to a returned item that was NOT my errorSo I asked the rep if this could be fixed she told me the computer makes all the decisionsThats kind of scary in itselfI feel this is complete non-sense them holding my payments for days even after they clearedNo other babk I deal with does this
Usaa called and corrected the issues I hadThey did right by me in the end
? Merchant produced a contract that is not enforceable as it was signed by a year old child on 02/11/
o By law a minor cannot legally enter a contract or sign stating any understanding of the contractShe provided that contract to a minor without me present as I was not in the room
o The argument that she addressed in her office was about her communicating with my minor child I told her she is not to contact a minor child I further informed her that she made an appointment with a minor who has no transportation
The credit card promised $credit on the statement if purchases were made in a given timeI made the purchases, but the $was never creditedI have contacted USAA multiple times, and every single time they confirm that the purchases were made and the money should have been credited, but somehow it still never gets creditedThey have assured me multiple times that the money would be thereAfter months, it still is not
Hello,
I have been a USAA member for years, my father is a US Army Vietnam veteran also a USAA member for 30+ yearsI swore into the US Marine Corps in June of and shipped to Quantico VA for Active Duty Service training, my orders were received on Aug 11th and I reported as ordered to OCS on Sept 9th Unfortunately after weeks I was injured and medically discharged from from the Marine Corps Active duty training and received orders to return home and instructions for line of duty benefitsThat is the background of my service to our country (I wish I was still there)
By all interpretation I find of the Service members Civil Relief Act of 2003, it clear that as stated
"Upon receipt of notice, creditors must retroactively reduce the
interest rate on servicemember’s debts as of the date on which
the servicemember was called to military service, in the case
of a reservist or inductee, the day on which the servicemember
received his or her orders"(S
In early 2016, I applied for a USAA Credit card At that time I was planning a moved so I elected to have the statement sent to my email addressWhen the first notice of an on line statement arrived, I was unable to log into my account to see the statement When the account was past due I received a past due notice in the mail I called immediately to pay the bill and I did I paid by phone by giving customer service my bank account and routing number to process an electronic payment There were late fees and interest included in the balance and I paid it in full The next month I received another statement stating the payment was returned unpaid For some reason, unknown to me, ISAA was not able to process the payment I was not notified of the failure to process the payment, and again I was charged interest I sent a personal check and mailed the payment in I called, but did not get help I filled out the Transaction Dispute form and mailed it in I am still getting a s
I contact USAA via telephone back in February of this year in regards to dispute a purchase of made by Lowe's which I frequently shop thereThe initial reason for the dispute was to have them locate the purchase so I could obtain my lumber made by phone order to Lowe'sI do not have a receipt or tracking number for the phone orderFor some reason or another Lowe's couldn't locate my purchase even with me showing them my bank application and how the purchase had posted to my account and I was directed to dispute the charge with my bank as I didWell since February I have been getting the run around from USAA they even closed my dispute back in April because I received a credit from Lowe's for returning items that I purchased back in January which totaled to be about $no where near the amount being disputedUSAA some how figured this credit was substantial to the disputed amount I had no idea they even closed the dispute I called back in when the funds were charged t
On November/1/I went to Kroger located at Interstate Boulevard in Horn Lake, MS around 2:pm - 2:pmI went to the customer service desk to have $taken off of my card to avoid using an ATM multiple timesThe customer service representative informed me that my card did NOT go through and was declinedI asked her to try it again, and she didIt declined a second timeI stepped outside and contacted my bank, my bank showed that the money had gone thru and that I needed to contact KrogerI did contact Kroger and was informed by the store manager at the time (same date around 4:pm) that their system was messed up and that it would be refunded as soon as their system came back upIt is now November/29/and I just received a message from USAA stating that I would not be refunded the money because the transaction went through and I was given the money on November/1/This is entirely incorrect, if the security team at Kroger were to look at their cameras,
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest
I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount
I am a current checking account and auto insurance policy holderPart of being a member of USAA is that they offer a free credit score program via Experian Last week I had received a pre-approval offer from USAA for a balance transfer card offering an attractive 0%(While my career is in Underwriting at a bank elsewhere, I understand fully that an offer or even a preselected letter never guarantees an approval.) However, the fact that they are paired with Experian to provide my credit score and report to me would lead me to think that my credit had been reviewed to send that offerWhile my credit is not perfectI do not apply for things, I have inquiryMy DTI is impeccableI have steady work history in banking over 5+ years at one bank and years at the prior oneIncome over 90k, I had a ch bk in that was discharged however, I have reestablished since and no derogatory sinceThe only negative that I have is my utilizationI only have cards, one that is $and
Comments from *** *** USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account
Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at ***-USAA ***), our mobile shortcut *** or ***-***
USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons
Per *** ***, USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu
In January 2016, paid off a credit card from UsaaI asked repeatedly if I had the total amount to pay offI have no problem paying what I spentWhat I have a problem with is 1.) Not being able to speak with a supervisor or manager, and 2.) Being charged for their mistake and 3.) Having this reflect negatively on my credit report
I spoke to them in April and paid $ and thought it was all cleared up
I want the interest taken offI want the interest returned to me because I just paid itI want the late fees taken offI want my credit reports corrected
[USAA] has violated x USC by continuing collection activity after a cease and desist and USC by failing to report complete and accurate information to credit reporting bureaus