Description of Complaint: I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month
Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit
I made a payment to my credit account for about $USD on July 31st The payment was taken from my checking and immediately reflected in my credit card balance on my account The next day I noticed the money was still taken from my account but that it was no longer applied to my credit payment I spoke to a rep ( [redacted] ) for an hour and she let me know USAA is experiencing glitches in their payment system and it would be resolved by the next morning, she also confirmed the payment had not been applied and I was owed this money I call again the following day and spoke to a service rep [redacted] who was hostile and told me I was not owed any money, she hung up on me I eventually spoke to the executive resolution team after getting "disconnected" times They let me know there is a glitch, and that getting my credit for the amount will take 2-business days, meanwhile my balance is due in days The bank took my money from my account and didn't apply it to my credit
I have been yelled at and threatened today by an employee named [redacted] in Credit Card services after I requested to speak with a manager Who informed me that her manager on duty was ***My credit card has not been working properly and I've jumped through hoops to get the problem worked outWhen the card doesn't work properly I call USAA they in turn tell me to try again having FULL knowledge that after a 3rd attempt it blocks and disables the cardThen it Flags the FRAUD departmentAfterwards I can't use the card for several days and requesting a manager is Impossible if you expect a call backI have patronized this once wonderful company and I've only received manager call backs in a year period, after requesting it mor than timesI want the CEO to receive this complaint and have someone competent communicate with me that doesn't not fall into the Philosphy that the company is always right Screaming and yelling and threatening a customer will get the response tha
When Hurricane Harvey passed through Houston my house was partially flooded requiring me to purchase the new tile to repair the damageI had to move out of the house to affect the repairsI notified them of my change of address, but they still sent the bill to the wrong addressHence, I never received the bill The following month, USAA charged me interest for not paying the previous bill that I never receivedWhen I talked to customer service, I was told the interest is NON-NEGOTIABLEI have paid all other rightful charges and closed my accountThey have continued to add interest to the amount due and continue to bill me
My husband (veteran and USSA member) and I (authorized user) did not authorize USSA bank to automatically debit EACH MONTH our personal credit union checking account to pay our USSA monthly VISA payment. I ( [redacted] ***) paid a one time automatic payment online from my personal credit union account to USSA visa in 09/2016 in the amount of $500.00. This was in no way blanket permission authorizing USSA to access and deduct from any account in mine or my husband's name. Since 10/2016 we have sent a personal check each month from our joint checking account at a different financial institution as we no longer use the credit union checking account. This month December 2017 my husband mailed a credit card payment on 12/4/17 to USSA. It was not posted until 12/10/2017. We received notification today December 16th that USSA had accessed and debited our credit union checking account in the amount of $225.00 on December 8th. We received an insufficient fund notification as this acc
I have a usaa credit card they held my check for payment and charge me interestI don't like the way their credit system work seem deceptive to consumersI was not charge for interest properly on my credit cards and I want it remove
The company wants me to pay a higher APR because I am trying to refinanceI filled out the application twice which one application gave me an APR at and the other one was at 9.somethingThe company rather have me use the instead of the They just want to play games to make people to pay more
I had a secured credit card provided by USAA for approximately 6months I made a payment of paying off half the credit card balance Approximately 1-days after, I noticed everything was reading zero on the balance and the credit limit I received a check from USAA for 110.00$ I called and asked a representative named Ryan whyHe stated the credit card was revoked but was unable to provide with certainty why it was I never received any mail or documents via my USAA APP or at my home address sayin there was any problems I needed to be aware of at all I just paid half my balance and the next day or the card was revoked without any prior notice or any notification after to me at all in any way whatsoever
Following an issue on my part to have USAA explain locking me out of my credit card usage They told me that my CC was compromised, I tried for day's to explain that my card had not been compromised It was no use, they did not cooperate with me at all! I was frustrated that I could not use my card, after a week I contacted them to cancel my account, that I was not interested in doing business with the companyI paid them the balance owed and assumed everything was taken care of, until I received notice from credit bureaus stating that my credit rating had plunged from to Following my research I found that USAA had reported my card was cancelled by the grantor, I was furious, I have tried repeatedly to contact USAA and have a correction made, I have not received a response to date I have worked hard to maintain excellent credit ratings Spoke with, Jessica, Edna, Destiny and numerous others
Mr [redacted] of the United States Military as well a Military Vietnam Veteran, has a credit card with U S A A who at this time is in violation of the Federal Register Part II of the Federal Reserve System (12) C F R Part (226) Truth in Lending as well as G-(A) Consent Form for Over-the-Credit Limit Transactions, and the Code of Federal Regulations Title (12) Banks and Banking (226.56) , Requirements for -the-limit transaction ,Mr [redacted] has s credit limit of dollars, the limit was used, Mr [redacted] was hoping and knew this transaction was not going to go though under Federal and State law this transaction should of never went though, under the law unless you tell U S A A otherwise we will decline any transaction that cause you to go over your credit limit if you want us to authorize these transaction , you can request over-the -limit coverage, if you have over -the- limit coverage and you go over your credit limit we will charge you a fee, even if you request over-the credit-lim
I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anything. I happened to log in one day and realize that they need proof. So I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for????? Today I call and it has been almost 45 days since filing my dispute and it takes this lady almost 15 minutes to figure out it has been closed and they supposedly sent me letters and tried to contact me. She then refused to get me a supervisor. This is all a complete lie. NO ONE called or tried to contact me in any way shape or form. I want this resolved
I've been a member of [redacted] for about years, I have insurance, credit and checking through themLast year I found out I was deploying for months, so I talked to [redacted] to get all my accounts squared away before I leftI told them my stuff would be in storage and I didn't want any documents sent to Afghanistan as our mail system can be pretty unreliableThey assured me that all correspondence would be electronic and even sent me cards with expiration dates that extended past my return dateI have had nothing but issues with them since I leftCards have been mailed to me at incorrect addresses, so now I have to watch my accounts like a hawk to make sure there are no unauthorized purchasesWhen I call, customer service is supremely unhelpfulI updated my address and they still sent my card to the wrong addressSo now I'm overseas without a card, having to stay up at night to wait until they open so that I can call and see what's going onI will be taking my business elsewhere wh
My checkings account with PNC bank received a duplicate charge of $50.47, once on 11/& once on 11/24, despite a cancellation for a payment scheduled for 11/(payment was cancelled on 11/22/given an unexpected early holiday paycheck)When I became aware of this duplicate charge, I was informed that despite it being a credit to my account, I cannot receive a refund for business daysI was also informed that despite this being a mistake, having a check overnighted would result in me not receiving a full refund because of the fee associated with overnight shipmentI was informed that I cannot have my funds immediately refunded because I have an external bank account, but I would be able to receive the funds immediately if I had a checking account with USAA or paid from a USAA checking account
My Father had fraudulent charges on his USAA visa. USAA refuses to investigate these charges and will not talk to my father about why they denied the fraudulent charge claim. THey will not provide documentation on why the fraud charges were denied and will not investigate.
I received an email from USAA offering me a credit card with 0% interest for months on purchases and balance transfers I clicked through the email on the apply now button, and went to the USAA site, there I was inundated with different credit card offers, there had to be or different cards there I applied and received the credit card, I transferred $to this account, they charged me 3% transfer fee also, that's fine it said they would do that I am being charged interest on it though I contacted USAA and was told that I had clicked on the wrong card and there was nothing they could or would do about it I am hoping there is something you can do about this I believe I have been bait and switched by USAA Thank You for your help
I was online www.usaa.com and was applying for a secured credit card I am trying to improve my credit I read that I would put $or more on a credit card and it would be a secured credit card so I said I would put $on a secured credit card next thing I know usaa takes out $for a $secured credit card that is not what I agreed to do I agreed to give $for a secured credit card of $ I don't need a credit card that bad I contacted customer service within an hour of noticing the $being taken out of my account and was told by customer service that I will be charged a fee for cancelling the secured credit card I just applied for it two hours ago I feel as if I was really misled
opened a claim for a $charge made on September 20th from www[redacted] order number [redacted] card ending 5989, never received anything from them contacted usaa and they are not doing anything about itI explained to them that I tried to reach the seller countless time with no success also provided proof that the company is boguscountless banks or credit card companies would issue a temp refund while investigating usaa is not the case
I recently moved to a new area and updated USAA accordinglyOn the 11th of may I contacted USAA because I needed to withdrawn a large amount of money out of the ATM to purchase a money order for a deposit on a rental house for my familyThis withdrawn required that my ATM limit be increased for the dayTo increase my limit I had to answer multiple questions to confirm myself as the account holder The following day when trying to make a purchase at a gas station my debit card was declinedAfter reaching out to USAA my husband and I were informed that our account had been put into a credit only status which would not allow us to access our money in any wayUsaa 's estimate is that this issue will not be resolved until at least may 16th, even after we confirmed that the withdrawn was authorized We are in a new area with no funds whatsoeverUSAA is our only funds and we cannot access them for at least daysI have a child to feed in this time and no money to buy food
Description of Complaint: I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month
Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit
I made a payment to my credit account for about $USD on July 31st The payment was taken from my checking and immediately reflected in my credit card balance on my account The next day I noticed the money was still taken from my account but that it was no longer applied to my credit payment I spoke to a rep ( [redacted] ) for an hour and she let me know USAA is experiencing glitches in their payment system and it would be resolved by the next morning, she also confirmed the payment had not been applied and I was owed this money I call again the following day and spoke to a service rep [redacted] who was hostile and told me I was not owed any money, she hung up on me I eventually spoke to the executive resolution team after getting "disconnected" times They let me know there is a glitch, and that getting my credit for the amount will take 2-business days, meanwhile my balance is due in days The bank took my money from my account and didn't apply it to my credit
I have been yelled at and threatened today by an employee named [redacted] in Credit Card services after I requested to speak with a manager Who informed me that her manager on duty was ***My credit card has not been working properly and I've jumped through hoops to get the problem worked outWhen the card doesn't work properly I call USAA they in turn tell me to try again having FULL knowledge that after a 3rd attempt it blocks and disables the cardThen it Flags the FRAUD departmentAfterwards I can't use the card for several days and requesting a manager is Impossible if you expect a call backI have patronized this once wonderful company and I've only received manager call backs in a year period, after requesting it mor than timesI want the CEO to receive this complaint and have someone competent communicate with me that doesn't not fall into the Philosphy that the company is always right Screaming and yelling and threatening a customer will get the response tha
When Hurricane Harvey passed through Houston my house was partially flooded requiring me to purchase the new tile to repair the damageI had to move out of the house to affect the repairsI notified them of my change of address, but they still sent the bill to the wrong addressHence, I never received the bill The following month, USAA charged me interest for not paying the previous bill that I never receivedWhen I talked to customer service, I was told the interest is NON-NEGOTIABLEI have paid all other rightful charges and closed my accountThey have continued to add interest to the amount due and continue to bill me
My husband (veteran and USSA member) and I (authorized user) did not authorize USSA bank to automatically debit EACH MONTH our personal credit union checking account to pay our USSA monthly VISA payment. I ( [redacted] ***) paid a one time automatic payment online from my personal credit union account to USSA visa in 09/2016 in the amount of $500.00. This was in no way blanket permission authorizing USSA to access and deduct from any account in mine or my husband's name. Since 10/2016 we have sent a personal check each month from our joint checking account at a different financial institution as we no longer use the credit union checking account. This month December 2017 my husband mailed a credit card payment on 12/4/17 to USSA. It was not posted until 12/10/2017. We received notification today December 16th that USSA had accessed and debited our credit union checking account in the amount of $225.00 on December 8th. We received an insufficient fund notification as this acc
I have a usaa credit card they held my check for payment and charge me interestI don't like the way their credit system work seem deceptive to consumersI was not charge for interest properly on my credit cards and I want it remove
The company wants me to pay a higher APR because I am trying to refinanceI filled out the application twice which one application gave me an APR at and the other one was at 9.somethingThe company rather have me use the instead of the They just want to play games to make people to pay more
I had a secured credit card provided by USAA for approximately 6months I made a payment of paying off half the credit card balance Approximately 1-days after, I noticed everything was reading zero on the balance and the credit limit I received a check from USAA for 110.00$ I called and asked a representative named Ryan whyHe stated the credit card was revoked but was unable to provide with certainty why it was I never received any mail or documents via my USAA APP or at my home address sayin there was any problems I needed to be aware of at all I just paid half my balance and the next day or the card was revoked without any prior notice or any notification after to me at all in any way whatsoever
Following an issue on my part to have USAA explain locking me out of my credit card usage They told me that my CC was compromised, I tried for day's to explain that my card had not been compromised It was no use, they did not cooperate with me at all! I was frustrated that I could not use my card, after a week I contacted them to cancel my account, that I was not interested in doing business with the companyI paid them the balance owed and assumed everything was taken care of, until I received notice from credit bureaus stating that my credit rating had plunged from to Following my research I found that USAA had reported my card was cancelled by the grantor, I was furious, I have tried repeatedly to contact USAA and have a correction made, I have not received a response to date I have worked hard to maintain excellent credit ratings Spoke with, Jessica, Edna, Destiny and numerous others
Mr [redacted] of the United States Military as well a Military Vietnam Veteran, has a credit card with U S A A who at this time is in violation of the Federal Register Part II of the Federal Reserve System (12) C F R Part (226) Truth in Lending as well as G-(A) Consent Form for Over-the-Credit Limit Transactions, and the Code of Federal Regulations Title (12) Banks and Banking (226.56) , Requirements for -the-limit transaction ,Mr [redacted] has s credit limit of dollars, the limit was used, Mr [redacted] was hoping and knew this transaction was not going to go though under Federal and State law this transaction should of never went though, under the law unless you tell U S A A otherwise we will decline any transaction that cause you to go over your credit limit if you want us to authorize these transaction , you can request over-the -limit coverage, if you have over -the- limit coverage and you go over your credit limit we will charge you a fee, even if you request over-the credit-lim
I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anything. I happened to log in one day and realize that they need proof. So I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for????? Today I call and it has been almost 45 days since filing my dispute and it takes this lady almost 15 minutes to figure out it has been closed and they supposedly sent me letters and tried to contact me. She then refused to get me a supervisor. This is all a complete lie. NO ONE called or tried to contact me in any way shape or form. I want this resolved
I've been a member of [redacted] for about years, I have insurance, credit and checking through themLast year I found out I was deploying for months, so I talked to [redacted] to get all my accounts squared away before I leftI told them my stuff would be in storage and I didn't want any documents sent to Afghanistan as our mail system can be pretty unreliableThey assured me that all correspondence would be electronic and even sent me cards with expiration dates that extended past my return dateI have had nothing but issues with them since I leftCards have been mailed to me at incorrect addresses, so now I have to watch my accounts like a hawk to make sure there are no unauthorized purchasesWhen I call, customer service is supremely unhelpfulI updated my address and they still sent my card to the wrong addressSo now I'm overseas without a card, having to stay up at night to wait until they open so that I can call and see what's going onI will be taking my business elsewhere wh
My checkings account with PNC bank received a duplicate charge of $50.47, once on 11/& once on 11/24, despite a cancellation for a payment scheduled for 11/(payment was cancelled on 11/22/given an unexpected early holiday paycheck)When I became aware of this duplicate charge, I was informed that despite it being a credit to my account, I cannot receive a refund for business daysI was also informed that despite this being a mistake, having a check overnighted would result in me not receiving a full refund because of the fee associated with overnight shipmentI was informed that I cannot have my funds immediately refunded because I have an external bank account, but I would be able to receive the funds immediately if I had a checking account with USAA or paid from a USAA checking account
My Father had fraudulent charges on his USAA visa. USAA refuses to investigate these charges and will not talk to my father about why they denied the fraudulent charge claim. THey will not provide documentation on why the fraud charges were denied and will not investigate.
I received an email from USAA offering me a credit card with 0% interest for months on purchases and balance transfers I clicked through the email on the apply now button, and went to the USAA site, there I was inundated with different credit card offers, there had to be or different cards there I applied and received the credit card, I transferred $to this account, they charged me 3% transfer fee also, that's fine it said they would do that I am being charged interest on it though I contacted USAA and was told that I had clicked on the wrong card and there was nothing they could or would do about it I am hoping there is something you can do about this I believe I have been bait and switched by USAA Thank You for your help
I was online www.usaa.com and was applying for a secured credit card I am trying to improve my credit I read that I would put $or more on a credit card and it would be a secured credit card so I said I would put $on a secured credit card next thing I know usaa takes out $for a $secured credit card that is not what I agreed to do I agreed to give $for a secured credit card of $ I don't need a credit card that bad I contacted customer service within an hour of noticing the $being taken out of my account and was told by customer service that I will be charged a fee for cancelling the secured credit card I just applied for it two hours ago I feel as if I was really misled
opened a claim for a $charge made on September 20th from www[redacted] order number [redacted] card ending 5989, never received anything from them contacted usaa and they are not doing anything about itI explained to them that I tried to reach the seller countless time with no success also provided proof that the company is boguscountless banks or credit card companies would issue a temp refund while investigating usaa is not the case
I recently moved to a new area and updated USAA accordinglyOn the 11th of may I contacted USAA because I needed to withdrawn a large amount of money out of the ATM to purchase a money order for a deposit on a rental house for my familyThis withdrawn required that my ATM limit be increased for the dayTo increase my limit I had to answer multiple questions to confirm myself as the account holder The following day when trying to make a purchase at a gas station my debit card was declinedAfter reaching out to USAA my husband and I were informed that our account had been put into a credit only status which would not allow us to access our money in any wayUsaa 's estimate is that this issue will not be resolved until at least may 16th, even after we confirmed that the withdrawn was authorized We are in a new area with no funds whatsoeverUSAA is our only funds and we cannot access them for at least daysI have a child to feed in this time and no money to buy food