Shideler Electric, Heating & Cooling

I owned a USAA credit card ending in that had a huge fraud committed against it on 2/19/and 2/23/I found out about this fraud when I received my billing statement at the beginning of March, and reported it right awayThe amounts on 2/were $and $On 2/that $was reversed by the person who committed the fraudThe amounts on 2/were $and $After I called, that credit card was cancelled and a new credit card ending in was assigned For at least weeks no communication came from USAA I called them multiple timesWhen I received my billing statement in April , the fraud amount was still thereFinally, partial adjustments took placeBut now the $that was reversed by the person that committed the fraud is still on my account along with interest due for that $Multiple calls and emails have failed to cause an adjustment and no one has contacted me except person who has not returned my callsI want my account to re

I am a USAA member At USAA I have an American Experss credit card This card had a promotion going through Feb 29, 2016, to make five purchases, each >$to get a $bonus credit to the account I complied with terms, and USAA agrees USAA has not complied, and they acknowledge so This bonus is a marketing promotion, a small amount for one customer; however, there is a disclosure/compliance issue now, many USAA customers in Massachusetts may be also affected -- possibly all who have AMEX cards there USAA has not credited the bonus as required, and despite my calls escalating to their executive resolution team on three occasionsAt each level USAA acknowledges fault, promises a resolution, but does not call back in the promised timeframe Since many Mass residents may be affected, I ask that you follow up with an inquiry there I am asking USAA to cooperate with you on my AMEX account and provide info to you as necessary I have also filed a complaint with Mass Att'y

Over three different emails, my wife received the following offer: Get a $reward bonus when you are approved for this credit card offer and make qualifying purchases by December 31, (NOTE: The offer was extended to January 31, 2017) - We have provided USAA with a copy of each email offer we received My wife and I both have accounts with USAA and share the same email on file with USAA
Sometime in December we used the link from one of the USAA emails to initiate the offer and proceeded to apply for the credit card online The application included both my wife and myself We were quickly approved, received the associated credit cards, and quickly made more than the required qualifying purchases during the offer period (which is clearly documented on our USAA credit card statements) My wife in fact made more than twice the required purchases during the original offer period
Several months went by and we did not receive the $bonus This prompted u

based on incorrect info from bank they ran hard credit reportI have visa classic cards with bank that are automatically reviewed for credit increasesbank told me only way to get increase was apply for new card this is not true

DEAR USAA,
I made a payment of $on the 12/11/It was withdrawn from my bank institution of ENT on the 12/13/As of today 12/18/I have NOT been given credit on my credit line for avaibable creditEven though USAA has received and taken my money I called customer service @ 5:00pm Mountain Standard Time and talked with a supervisor by the name of "***" who was not speaking very well for being a supervisor, was speaking ghetto Because he didn't like what I was saying he hung up the phone on me Freel free to listen to the callThis is ridiculous, so I called back again and apparently according to another supervisor "***" is a member of the exeutive team and could have lifted the hold on my money IMMEDIATELYFor an executive member to act this way is not typical for USAA which prides it self for its great customer service
This is all while im trying to purchase presents for my family, and to get treated like this during this time of year AFTER my money

While being deployed with COMDESRON THREE ONE in the South China Sea from March to August a consumer report was filed with the major credit report agencies due to an error in my USAA American Express Card automatic payment Upon return to port the bill was resolved I was not informed of the consumer report filed against me and was not given the opportunity to dispute the claims This has negatively affected my credit by points After receiving the information I informed USAA and they have been of little to no assistance in resolving this issue
This entire issue is due to multiple administrative errors on the part of USAA I have attempted on a minimum of occasions to establish automatic payments (something that is crucial as an unmarried member of the Navy) and have on every occasion been assured that my automatic payment is being processedI have never had follow on information provided, but after years of attempting to establish this most basic service I h

USAA continues to collect on a debt that was fraudulently openedInitial claim of fraud filed in early Sep A police report was included, my 95yo mother authorized me to speak in her behalf on the telephone to USAA and a DPOA submitted all as instructedAttempts to collect the debt continued to be receivedA second report was filedLocal Police Detective called USAA and explained the the person that committed the fraud had committed felony counts of fraud that directly affected USAAContinued to get noticesNow it is in collections at Mercantile Adjustment Bureau, LLCUSAA refuses to accept responsibility for the fraud and continues to harass my mother, who is unaware of the crime committed, but that I act as an advocate for

My USAA card ending in *** is always declining purchases or utilitiesAlwaysThis card has even declined Amazon.comSometimes and usually the excuse is nothing is declined "We show no declined authorizations, Sir."
However now USAA is finally admitting it, and the excuse is "address mismatch"
What the hell?
I have proof the address is not mismatched, I've lived at this address for over years!
This is just a blatant lie, and I know USAA only gives CCs with decent credit limits because they have zero intention of letting the customer use said credit limit!
My card was locked on March 29, 2016, and yet I could not talk to anyone at USAA as the offices were closed!
I ended up using my Chase card, which I was able to call them beforehand and say "please allow my gift card purchase from Amazon and Entropay", which they did whitelist in there systems! It's not difficult USAA!

Rude service from the customer service rep when calling in to check my account about charges

worst credit card company ever, I have nothing but negative experiences with ussa the staff is always rude and cluelessi opened up a dispute for an item that I haven't received usually other institutes would put a temp credit back on the account not usaa they want month to investigate.Please stay away from ussa in general!!!

USAA wants me to pay $for the over draft that happened because my account has been withdrawn timesone from me paying my car loan and the other one is automatic paymentI contact them via chat to solve this issue and they haven'tConsumer loan associate contact me without giving me any resolutionI want USAA to contact me with fixing this problem created by their company

USAA *** *** sent me a credit card off Oct of to sign up for a credit card with no interest on balance tranfers until December I excepted the offer and did a balance transfer for $ I got my first bill from them on 11/and found I had been charger interest on the balance transferI called them and they said sorry and took the interest offI have had to call them every month for last months each time having to go thur the whole story and spending at least minutes each time to get interest removed being promised each time would be fixed before the next monthWas told it was taking to long because it effected everyone who had excepted the offerThis month I called today to be told sorry cant take interest off util they investigate to see if I infact really was a part of the offermonths later they now question the offerHow hard is it to fix this or maybe it is to their benfit to not fix it so those who dont check their bills each month pay t

I have a credit balance on my account ending in ***They refuse to issue refundsocial is *** ** ***

I recently moved to a new area and updated USAA accordinglyOn the 11th of may I contacted USAA because I needed to withdrawn a large amount of money out of the ATM to purchase a money order for a deposit on a rental house for my familyThis withdrawn required that my ATM limit be increased for the dayTo increase my limit I had to answer multiple questions to confirm myself as the account holder
The following day when trying to make a purchase at a gas station my debit card was declinedAfter reaching out to USAA my husband and I were informed that our account had been put into a credit only status which would not allow us to access our money in any wayUsaa 's estimate is that this issue will not be resolved until at least may 16th, even after we confirmed that the withdrawn was authorized
We are in a new area with no funds whatsoeverUSAA is our only funds and we cannot access them for at least daysI have a child to feed in this time and no money to buy food

I had a secured credit card provided by USAA for approximately 6months
I made a payment of paying off half the credit card balance
Approximately 1-days after, I noticed everything was reading zero on the balance and the credit limit
I received a check from USAA for 110.00$ I called and asked a representative named Ryan whyHe stated the credit card was revoked but was unable to provide with certainty why it was
I never received any mail or documents via my USAA APP or at my home address sayin there was any problems I needed to be aware of at all
I just paid half my balance and the next day or the card was revoked without any prior notice or any notification after to me at all in any way whatsoever

Purchased defective device, attempted to resolve issue to no avail through the manufacturer to no avail within one weekBy weeks I filed a charge dispute with USAAI received back a request for an unreasonable amount of information (inferences on why the manufacturer would not honor their warranty and extensive testing by a second opinion through an established company which would cost more than the device considerably)I provided all information possible, including pictures of defect, email dates, and report from the manufacturer main distributor, proving beyond doubt the defective nature of the deviceReceived an email back today saying they are taking back the temporary credit because they need information from the merchant that billed meThis was never requested and is irrelevant to the nature of the disputeThis is clear and obvious fraud as USAA is offering a service (transaction disputes) while not standing by the intent of the service by making unreasonable demands and

I have tried several times now to resolve an issue with not receiving the rewards I earned for four (4) purchases on November made with my Signature Visa account with USSA A simple review of my Dec statement compared to my rewards statement for the same period, reveals no rewards for four(4) purchases identified on Nov I have provided this information several times to USSAIt has been acknowledged by USAA, but not correctedIt has been three billing cycles and still no rewardsThe most irritating part is USAA has provided no clear explanation as to the problem or provided a reasonable time frame for a fix or provided me with the rewards overdueIn my estimation (days-three billing cycles) is way beyond an acceptable amount of time to have this issue resolvedI have escalated with USAA and been promised answers and call backs and did not receive themI have been hung up on/calls disconnectedHave received poor customer support regarding this issue as a whole

USAA converted credit cards from a *** *** to a ***In the process, they did not carry over the auto-payment setup we had on the accountThis resulted in our October payment not arriving on timeThis was not our fault and they subsequently refunded the late fee and acknowledged that this was not our faultHowever, USAA notified the credit reporting bureaus that we were late and has been unwilling to remove this negative reportThe negative report is hurting our credit rating and USAA is refusing to remove it on their own

I have been with USAA for years on account of my military family using them for years
Problem:
Last year on May 25th I tried to pay my credit card bill and the payment was rejectedI was hit with a late fee and I thought I had possibly just forgotten to pay itSo I tried againWithout fail, every time I attempted to pay my bill, it would be rejected and sent back to meAttempt after attempt forced me to call USAA for assistance with this problem
I was using the USAA app at first and then tried using the website, thinking that it was only an error with the appBoth failedI had always paid my bill online or through the appNo problems prior
What they told me when I called:
The problem is with your bank(I called my bank, spoke with tech support and my account was working fineI paid other non-USAA bills successfully)
Delete the bank account you're paying from, and add it back on (did this multiple times- still failed)
Every months, a bank account

I have been a member since At that time I had placed overdraft credit protection on my account, because that was the only option On Dec 1, due to me moving banks, my account was overdrawnAs setup, my USAA visa credit card was chargedMy checking account was overdrawn $410.46, my credit card was charged $On Dec 4, I called USAA to find out why my card was charged so much, as I had just added it back on my checking account a few weeks ago The representative informed me that the policy now states that the card will be charged increments of $ I informed the representative I was not informed of this policy by the representative I had overdraft setup with a few weeks ago If I had known such a policy existed I would have left the account unprotected, and paid the traditional $overdraft fee, rather than an additional $out of pocketAfter over an hour on the phone with escalations, time and time again, I was informed that I should have read the depository agreeme