Shideler Electric, Heating & Cooling

I bought two cameras on two occasions from atticI was told by the manager to mail the cameras back using the return label she provided which I didThe manager went in vacation and when I called back to check on the refund I was told they weren't going to refund one camera because they couldn't find proof of paymentI called usaa and had themv on the phone with the representative from the office of the President who confirmed paymentThe poison from the office of the President hung up the phone and refused to refund either cameraUsaa did not process that initial dispute and lost all record of the dispute unbeknownst to me at the timeI called art and spoke to a different manager who refunded part of the cost for one camera and said that's all their refundingI called usaa back and again filed another disputeUsaa only opened a file for one dispute for one cameraI was told they couldn't do anything about art not refunding the full amount for both cameras and they could not ta

I had fraud on my bank account which paid my billsusaa credit card services revoked my american express because I had fraud and will not give me an oppertunity to resolve the issuethe continue to charge me interest on a product I can not use I am below the credit line

I contacted USAA on September about a disputeThey asked me questions and stated they have filed the dispute and I should wait at least days in order to give the merchant a chance to replyI waited the and during that time I called several times asking them the progress of the disputeI even asked them if they needed anything from me as the merchant did not install the floor correctly and I had three other merchants tell me the same thingThey said, no not at this time, we will file the dispute and let you know if we need documentsThey never contacted me and every time I called them they told me still waiting as no reply from merchantI waited the timeframe and then after the days called themThey then told me that my dispute was never filed even though they told me it had and that I had to wait so that they can file itI even contacted the office of the presidentThey stated that I had to wait but I believe that my rights were not violated since they told me tha

I’ve been a member for years I have checking accounts , my auto insurance and my home insurance through you I did have a credit card which I recently paid off Back in I had 2-credit card advances I have continued to be charged every month for both interest on the advance and separate interest on my balance and I’ve not complained I paid off this card two weeks ago Today I got charged $for interest on credit card advances I’ve talked to three different people regarding this at usaa and they all refuse to drop the charge When I asked how you could charge for something that you couldn’t say I still had a balance on I was told that was how they do it When I said I had clearly paid off my few cash advances ten times over and it made no sense to continue to be charged interest I was told that’s how it’s done When I asked why then, did I not get another charge on the overall balance, no one could answer my question I threatened to close all of my accounts over this and not one person felt this mattered years I have been a customer and theyve made a ton of money off of me yet they can’t waive a $interest charge that you can’t even differentiate as to when a cash advance is paid off I served my country and stayed with them because they seemed to care about your customers yet they want to try to get another $out of me over something they can’t even explain How can they say my multiple monthly payments that more than covered a few cash advances didn’t cover them enough to not continually charge me interest for and even after I pay my entire balance off they continue to charge interest for.??? Well, buyer beware! I am now in the process of finding other auto and home insurance Rest assured I’m complaining to the Revdex.com , the federal trade commission and any other government entity that is relevant to this and I’m making sure people know what theyre really about! I can’t even get a manager to bother to talk to me over this! Ridiculous!

I have been a USAA member for an extremely long time; however, my interest rates for my credit card has been kept extremely high, despite a high credit score I have received numerous offers for USAA credit cards that advertise lower APR than what I currently have with my current USAA credit card, but when I try to switch, representatives state that I cannot because I have a USAA credit card already

My husband (veteran and USSA member) and I (authorized user) did not authorize USSA bank to automatically debit EACH MONTH our personal credit union checking account to pay our USSA monthly VISA payment I (*** ***) paid a one time automatic payment online from my personal credit union account to USSA visa in 09/in the amount of $ This was in no way blanket permission authorizing USSA to access and deduct from any account in mine or my husband's name Since 10/we have sent a personal check each month from our joint checking account at a different financial institution as we no longer use the credit union checking account This month December my husband mailed a credit card payment on 12/4/to USSAIt was not posted until 12/10/ We received notification today December 16th that USSA had accessed and debited our credit union checking account in the amount of $on December 8th We received an insufficient fund notification as this acc

I have been with USAA for years on account of my military family using them for years
Problem:
Last year on May 25th I tried to pay my credit card bill and the payment was rejectedI was hit with a late fee and I thought I had possibly just forgotten to pay itSo I tried againWithout fail, every time I attempted to pay my bill, it would be rejected and sent back to meAttempt after attempt forced me to call USAA for assistance with this problem
I was using the USAA app at first and then tried using the website, thinking that it was only an error with the appBoth failedI had always paid my bill online or through the appNo problems prior
What they told me when I called:
The problem is with your bank(I called my bank, spoke with tech support and my account was working fineI paid other non-USAA bills successfully)
Delete the bank account you're paying from, and add it back on (did this multiple times- still failed)
Every months, a bank account

I had a credit card balance that I paid in fullThere were some back end interest charges that were charged to me after I paid the bill in fullI received a letter stating I owed in charges, and USAA was threatening to report me to a credit agency about interest I knew nothing aboutI paid the additional interest after finding out about itThey sent me another letter stating they reported me to a credit agency anywayWhen I pay a bill in full I expect that bill to be take care of, and I don't expect that bill to damage my credit report when I supposedly paid it off in fullThe letters from USAA were misleading, and when a client pays their bill in full, additional charges should not be appliedUSAA has lost a client of over years over dollars and cents

I resolved an old credit card account with USAA about months agoI've checked in with them numerous times, sometimes two to three times a week, each time with an hour long waitI get switched between the banking and credit card departments each stating that the other needs to clear my account in order to show that I've resolved the issues I had with themI am never able to get this resolved in order to access my account online and be able to see about getting their services once more

We're do I start with the terrible service that usaa bank provides after attempts to talk to a representative and a total of an hour and a half on the phone the issue with my credit card was not resolved disconnected times I was treated like crap and with no respect , talked to like I was an it I was told that my card was no longer valid because they sent a new one to me that has a chip in it even though my old card didn't expire for more months they put a block on it and I was unable to use it after my first calls I was told that the block was lifted and I could use the old card I tried to use it and again it was declined because of the block they issued me a $credit for the inconvenience once I got through to a supervisor he told me I shouldn't have been issued a credit and that I wouldn't get it now this company is the absolute worst credit/insurance company I've ever had to deal with everyone that I talked to gave me a different storyThey need to review there policies and better train there staff I would advise anyone to stay far away from USAA for anything unless you want the headache of dealing with them !!!!!

General area of discontent - #*** reported fraudulent activity on my credit card, a shopping spree for thief, and #USAA is trying to make me pay Called phone 12/20/and no help from rep or supervisor, no info providedWe are SO disappointed, have been customer since early 1990's minutes to find out nothing useful and they are trying to steal my hard-earned money Two months after I think it is resolved, USAA tries to sneak this back on my card and make me pay We called in October as soon as we noticed the charge to our card that we did not make I thought they had handled it, charge was reversed until 12/when they snuck it back on with no notice I refuse to pay for a purchase that I did not make This is unacceptable

I have a usaa credit card they held my check for payment and charge me interestI don't like the way their credit system work seem deceptive to consumersI was not charge for interest properly on my credit cards and I want it remove

I have disputed with USAA over a charge to *** I received the watches and they do not work I have submitted all correspondence USAA asked for and they denied my claim then they told me to resubmit it and the website won't let meThe watches say my children are in China which they are not and it cannot be fixed I have tried to correspond with the company several times through email and fb messenger and they only read it and send me promo codes

I purchased a mattress from Sears and ended up returning the mattress Sears never refunded the purchase to my USAA account After a month, I filed a dispute with USAA to remedy the transaction USAA investigated the transaction and initially responded with "no error occurred." The investigation didn't take into account my purchase and return receipts nor contact Sears to remedy this issue USAA advised me they were going to reverse the temporary credit of $2,on May 31, 2018; however, they reversed the credit on May 28, and sent me a notice the investigation is closed at my request I never requested the investigation to be closed I contacted them after they said "no error occurred" to appeal their decision They debited my account $2,three days prior to their stated date after I contacted them to appeal the conclusion from their investigation

My credit card has been paid off since may 4, 2016, with a zero balanceMay 24,I was charged a fee for cash advancesI don't owe anything so I'm not sure why I'm being charged the fee
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After a year of being unable to log on to the online services, and numerous calls to resolve it over a period of about months (it would be fixed for us to log in on while on the phone with the CSR and as soon as we hung up, got locked immediately again) and having to call in payments that often took multiple days, multiple calls and transfers (a good month took an hour to pay the bill) they would not talk to my wife and take a payment from her, it got behind and the card cancelled
Fine
I have PTSD and the anxiety and increasing trouble to pay the bill made it harder and harder to pay
It was inconvenient, unable to be resolved, and in the end got to the point that I could not face the endless transfers, the hang ups and the hours on the phone without affecting my mental health
Lack of response, service and even ability to pay made doing so impossible Customer service is non existent, and it's a joke you guys are for the military

I have been a member with usaa for over three yearsI have always been good, I have had a secured credit card for over a year now to rebuild my creditToday January 24th I got sent a notice saying there was a document in my account so I looked at it, It told me I was approved for a credit cardI assumed this was because I have always made on time payments to usaa for my secured card and got excited and calledI kept telling myself do not get my hopes up, they always deny me but this was the first I got this and said wow maybe I am doing good with creditI called and the rep said let me call back office and see if an account was opened without your notice, I told him I would be happy if they did I have been wanting a credit card with USAA for years now and have been trying to really earn it with my secured cardHe informed me after a few minutes that it was an error on their partI feel so misled and am thinking about getting my lawyer involved, this is beyond misleadding h

I am a USAA member At USAA I have an American Experss credit card This card had a promotion going through Feb 29, 2016, to make five purchases, each >$to get a $bonus credit to the account I complied with terms, and USAA agrees USAA has not complied, and they acknowledge so This bonus is a marketing promotion, a small amount for one customer; however, there is a disclosure/compliance issue now, many USAA customers in Massachusetts may be also affected -- possibly all who have AMEX cards there USAA has not credited the bonus as required, and despite my calls escalating to their executive resolution team on three occasionsAt each level USAA acknowledges fault, promises a resolution, but does not call back in the promised timeframe Since many Mass residents may be affected, I ask that you follow up with an inquiry there I am asking USAA to cooperate with you on my AMEX account and provide info to you as necessary I have also filed a complaint with Mass Att'y

I contact USAA via telephone back in February of this year in regards to dispute a purchase of made by Lowe's which I frequently shop thereThe initial reason for the dispute was to have them locate the purchase so I could obtain my lumber made by phone order to Lowe'sI do not have a receipt or tracking number for the phone orderFor some reason or another Lowe's couldn't locate my purchase even with me showing them my bank application and how the purchase had posted to my account and I was directed to dispute the charge with my bank as I didWell since February I have been getting the run around from USAA they even closed my dispute back in April because I received a credit from Lowe's for returning items that I purchased back in January which totaled to be about $no where near the amount being disputedUSAA some how figured this credit was substantial to the disputed amount I had no idea they even closed the dispute I called back in when the funds were charged t

I called USAA in January to set up a payment plan for my USAA credit cardMy husband was out of work and we were really hurting for moneyThe lady I spoke to at USAA said she was going to sa payment plan for me for months and that I would have no interest on my credit card for those month and no late feesALl I had to do was make the automatic payments of $that the lady set up for meOnce the first payment went thru I knew something was wrongNot only did interest hit my card so did a late fee for the past due amountI called immediately and was told that having my interest removed for the months was not something that they would offer but if the rep offered it they would pull the call and honor itTo this day (its May 17th) I have talked to numerous people at USAA, and never receive a call back from a managerI was told by numerous people that they were going to "pull the call" with the rep to see what was agreed on, however this call must be big foots baby beca