Shideler Electric, Heating & Cooling

I am writing to you today because I have been trying to obtain the 10% bonus rewards points for the switch to Visa credit cards
Since March 28, I have been asking when I will see the 10% bonus on my Visa cardIn June, I finally received a phone number to the Rewards team and have been calling sinceToday, I received another nonchalant apology with no answer or timeframeThere are over 200,accounts without the 10% bonus, and a technology team has been investigating for over business days
I understand things can go wrong, but I have been inquiring since MarchI asked for a work-around and I was told these points cannot be manually addedHow is there not a resolution by now?
Messages can be seen in my account and there are notes on all the phone calls I have madeIf you need additional information, please do not hesitate to contact meI hope to hear back from you
Thank you

I was charged interest of $that was incurred because of a payment that was not posted in a timely manner The payment had been mailed days prior to the date at which it was posted A history of delayed posting of payments is present over the last months I provided USAA with detailed information about the date that the subject payment had been mailed and prior payments that had long delays out of recent payments had long delays from the mailing date to the posting date The delays were days, days, and days I provided USAA detailed information that USPS performance cannot explain these delays

I had fraud on my bank account which paid my billsusaa credit card services revoked my american express because I had fraud and will not give me an oppertunity to resolve the issuethe continue to charge me interest on a product I can not use I am below the credit line

I have a usaa credit card they held my check for payment and charge me interestI don't like the way their credit system work seem deceptive to consumersI was not charge for interest properly on my credit cards and I want it remove

My credit card has been paid off since may 4, 2016, with a zero balanceMay 24,I was charged a fee for cash advancesI don't owe anything so I'm not sure why I'm being charged the fee
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I had called into the credit card services with a stated interest of applying for a credit card with a 0% APR for months on balance transfersThis was because I had recieved the offer as a promotion via email some time agoAfter telling the sales representative of my interest in this product, she proceeded to process my requestI made it clear that this was the only offer that I was interested in and she stated that she could help me with thisShe proceeded to sign me up for a credit card that I ended up being approved forShe did read me the APRs on the card twice during the phone call, but I assumed that because I had stated what I was interested in, that this would be includedI later attempted to do the balance transfer, but found that there would be the standard something percent APRI called USAA about this and found that I was no longer eligable for the )% APR offer and that it had expired prior to me signing up for the cardI started a complaint process with them

I received an email from USAA offering me a credit card with 0% interest for months on purchases and balance transfers
I clicked through the email on the apply now button, and went to the USAA site, there I was inundated with different credit card offers, there had to be or different cards there
I applied and received the credit card, I transferred $to this account, they charged me 3% transfer fee also, that's fine it said they would do that
I am being charged interest on it though I contacted USAA and was told that I had clicked on the wrong card and there was nothing they could or would do about it I am hoping there is something you can do about this I believe I have been bait and switched by USAA
Thank You for your help

I called USAA in January to set up a payment plan for my USAA credit cardMy husband was out of work and we were really hurting for moneyThe lady I spoke to at USAA said she was going to sa payment plan for me for months and that I would have no interest on my credit card for those month and no late feesALl I had to do was make the automatic payments of $that the lady set up for meOnce the first payment went thru I knew something was wrongNot only did interest hit my card so did a late fee for the past due amountI called immediately and was told that having my interest removed for the months was not something that they would offer but if the rep offered it they would pull the call and honor itTo this day (its May 17th) I have talked to numerous people at USAA, and never receive a call back from a managerI was told by numerous people that they were going to "pull the call" with the rep to see what was agreed on, however this call must be big foots baby beca

General area of discontent - #*** reported fraudulent activity on my credit card, a shopping spree for thief, and #USAA is trying to make me pay Called phone 12/20/and no help from rep or supervisor, no info providedWe are SO disappointed, have been customer since early 1990's minutes to find out nothing useful and they are trying to steal my hard-earned money Two months after I think it is resolved, USAA tries to sneak this back on my card and make me pay We called in October as soon as we noticed the charge to our card that we did not make I thought they had handled it, charge was reversed until 12/when they snuck it back on with no notice I refuse to pay for a purchase that I did not make This is unacceptable

I have disputed with USAA over a charge to *** I received the watches and they do not work I have submitted all correspondence USAA asked for and they denied my claim then they told me to resubmit it and the website won't let meThe watches say my children are in China which they are not and it cannot be fixed I have tried to correspond with the company several times through email and fb messenger and they only read it and send me promo codes

After a year of being unable to log on to the online services, and numerous calls to resolve it over a period of about months (it would be fixed for us to log in on while on the phone with the CSR and as soon as we hung up, got locked immediately again) and having to call in payments that often took multiple days, multiple calls and transfers (a good month took an hour to pay the bill) they would not talk to my wife and take a payment from her, it got behind and the card cancelled
Fine
I have PTSD and the anxiety and increasing trouble to pay the bill made it harder and harder to pay
It was inconvenient, unable to be resolved, and in the end got to the point that I could not face the endless transfers, the hang ups and the hours on the phone without affecting my mental health
Lack of response, service and even ability to pay made doing so impossible Customer service is non existent, and it's a joke you guys are for the military

I understand if you are 30days late the minimum payment due will be increased as well as interest, but I have never gone 30days past for any billI contacted customer service numerous times to only get the run around and being told there is nothing they could do and to basically deal with the minimum payment due increaseMy minimum payment was $and because I paid a bill that was due 02/08/on 02/19/I was listed as 30days delinquentThen, the 03/08/bill was paid on 03/02/I was still listed again as 30days delinquentI was told by a chat customer service specialist that it is a snowball effect of running late on a bill no matter if it is not actually 30days delinquent but the system will make me appear days delinquent and my minimum payment will be raisedI understand the interest rating goes by credit history, but I need my minimum payment lowered back to the amount so I am able to take care of my other billsSomeone please help meI used to have such f

I had a credit card balance that I paid in fullThere were some back end interest charges that were charged to me after I paid the bill in fullI received a letter stating I owed in charges, and USAA was threatening to report me to a credit agency about interest I knew nothing aboutI paid the additional interest after finding out about itThey sent me another letter stating they reported me to a credit agency anywayWhen I pay a bill in full I expect that bill to be take care of, and I don't expect that bill to damage my credit report when I supposedly paid it off in fullThe letters from USAA were misleading, and when a client pays their bill in full, additional charges should not be appliedUSAA has lost a client of over years over dollars and cents

I am a USAA member At USAA I have an American Experss credit card This card had a promotion going through Feb 29, 2016, to make five purchases, each >$to get a $bonus credit to the account I complied with terms, and USAA agrees USAA has not complied, and they acknowledge so This bonus is a marketing promotion, a small amount for one customer; however, there is a disclosure/compliance issue now, many USAA customers in Massachusetts may be also affected -- possibly all who have AMEX cards there USAA has not credited the bonus as required, and despite my calls escalating to their executive resolution team on three occasionsAt each level USAA acknowledges fault, promises a resolution, but does not call back in the promised timeframe Since many Mass residents may be affected, I ask that you follow up with an inquiry there I am asking USAA to cooperate with you on my AMEX account and provide info to you as necessary I have also filed a complaint with Mass Att'y

I have been a USAA member for an extremely long time; however, my interest rates for my credit card has been kept extremely high, despite a high credit score I have received numerous offers for USAA credit cards that advertise lower APR than what I currently have with my current USAA credit card, but when I try to switch, representatives state that I cannot because I have a USAA credit card already

I have been a member with usaa for over three yearsI have always been good, I have had a secured credit card for over a year now to rebuild my creditToday January 24th I got sent a notice saying there was a document in my account so I looked at it, It told me I was approved for a credit cardI assumed this was because I have always made on time payments to usaa for my secured card and got excited and calledI kept telling myself do not get my hopes up, they always deny me but this was the first I got this and said wow maybe I am doing good with creditI called and the rep said let me call back office and see if an account was opened without your notice, I told him I would be happy if they did I have been wanting a credit card with USAA for years now and have been trying to really earn it with my secured cardHe informed me after a few minutes that it was an error on their partI feel so misled and am thinking about getting my lawyer involved, this is beyond misleadding h

I’ve been a member for years I have checking accounts , my auto insurance and my home insurance through you I did have a credit card which I recently paid off Back in I had 2-credit card advances I have continued to be charged every month for both interest on the advance and separate interest on my balance and I’ve not complained I paid off this card two weeks ago Today I got charged $for interest on credit card advances I’ve talked to three different people regarding this at usaa and they all refuse to drop the charge When I asked how you could charge for something that you couldn’t say I still had a balance on I was told that was how they do it When I said I had clearly paid off my few cash advances ten times over and it made no sense to continue to be charged interest I was told that’s how it’s done When I asked why then, did I not get another charge on the overall balance, no one could answer my question I threatened to close all of my accounts over this and not one person felt this mattered years I have been a customer and theyve made a ton of money off of me yet they can’t waive a $interest charge that you can’t even differentiate as to when a cash advance is paid off I served my country and stayed with them because they seemed to care about your customers yet they want to try to get another $out of me over something they can’t even explain How can they say my multiple monthly payments that more than covered a few cash advances didn’t cover them enough to not continually charge me interest for and even after I pay my entire balance off they continue to charge interest for.??? Well, buyer beware! I am now in the process of finding other auto and home insurance Rest assured I’m complaining to the Revdex.com , the federal trade commission and any other government entity that is relevant to this and I’m making sure people know what theyre really about! I can’t even get a manager to bother to talk to me over this! Ridiculous!

Fraudulent charges were applied to my credit card in mid I called USAA to let them know and they were supposed to take care of the problemThe two charges amounted to ~1,and it was my assumption that it might take a little extra time to totally clear because of the high costRegardless, USAA said it would be taken care ofAfter more than six months and over 10-long phone calls to get this straightened out, I am still receiving credit card bills saying that I owe money and my account is now delinquentEach time I was promised that the problem would be fixed in a matter of days and more than half of a year later it still remains on my bill

I purchased a mattress from Sears and ended up returning the mattress Sears never refunded the purchase to my USAA account After a month, I filed a dispute with USAA to remedy the transaction USAA investigated the transaction and initially responded with "no error occurred." The investigation didn't take into account my purchase and return receipts nor contact Sears to remedy this issue USAA advised me they were going to reverse the temporary credit of $2,on May 31, 2018; however, they reversed the credit on May 28, and sent me a notice the investigation is closed at my request I never requested the investigation to be closed I contacted them after they said "no error occurred" to appeal their decision They debited my account $2,three days prior to their stated date after I contacted them to appeal the conclusion from their investigation

We're do I start with the terrible service that usaa bank provides after attempts to talk to a representative and a total of an hour and a half on the phone the issue with my credit card was not resolved disconnected times I was treated like crap and with no respect , talked to like I was an it I was told that my card was no longer valid because they sent a new one to me that has a chip in it even though my old card didn't expire for more months they put a block on it and I was unable to use it after my first calls I was told that the block was lifted and I could use the old card I tried to use it and again it was declined because of the block they issued me a $credit for the inconvenience once I got through to a supervisor he told me I shouldn't have been issued a credit and that I wouldn't get it now this company is the absolute worst credit/insurance company I've ever had to deal with everyone that I talked to gave me a different storyThey need to review there policies and better train there staff I would advise anyone to stay far away from USAA for anything unless you want the headache of dealing with them !!!!!