Sinemia

The Sinemia app displays an error message all the times without providing me any chance to use the service.
I am subscribed to Sinemia Movie plan for 1 Year of duration.
1.)Last month I had an issue while purchasing the ticket. I used the virtual card provided by Sinemia to purchase the movie ticket via Atom and the transaction is always declined and I end up buying the ticket with my card.
2.)Now their app never lets me to purchase a ticket showing the error message "Unknown Error Occurred". This is the situation since last three days

I paid for one-year membership, but this company suddenly cut off the ability of my account to buy movie tickets. No one replies customer service.
I registered for Sinemia one-year membership on Aug 13 2018. My registered email address is ***@gmail.com, and my account name is *** But from March 2019, their app is not working anymore. And I already paid for the full year's price. I tried to contact them via online forum(which is the only way of customer service), no one replied.

I have annual subscription with Sinemia,however they are not allowing me to book movie tickets.Sent emails to customer service but no response.
Sinemia App is not allowing to book movie tickets from past month.I have paid for annual membership and still have more than 6 months left on the contract. I have sent multiple emails to Sinemia but received no response.They don't have any customer support phone as well.

Terms and conditions change frequently throughout service. Asked for PII in order to continue service, risking identity theft.
Sinemia is a movie subscription service that allows you to buy plans to see a certain number of movies per month for a set price.

I purchased an annual plan on 7/29/2018 for $83.88 ($6.99 per month) to watch 2 movies per month. At the time, there was a $1.80 processing fee that was avoidable.

Throughout the year, more and more fees were added in order to use the service. Then, the app stopped working. Every time I try to select a movie to purchase for an advanced showing, the app errored out and I was unable to buy a ticket.

The worst change was when accounts were frozen until customers sent a picture of their drivers license and a picture of them holding said license.

This was incredibly alarming for a movie subscription service to ask for PII. Censored versions of the license were not allowed so many accounts were terminated at this point.

I contacted customer service for a refund since the service I paid for was terminated without compensation for the 6 months I was unable to use the service.

First of all, the app did not let me purchase advanced tickets for the entire month of March, even though I was paying for the service. After a number of Twitter DMs, support emails, public Tweets and finally writing a review here on Trustpilot, my advanced ticketing suddenly worked again... with a caveat. I couldn't get tickets through third party services. So I tested this out and bought a ticket last week. Once I got to the theater, the app did not let me "check in." So I immediately wrote another support email giving them a head's up about this so I wouldn't get penalized. No response, per usual. Fast forward to a week later, suddenly I'm getting a bunch of alerts telling me it's almost time for my movie and that I need to check in ASAP. This is for a movie I saw LAST WEEK, so I was obviously not at the theater and could not "check in." Again I wrote to support reporting this error (no response). Now I wake up the next day to messages saying my account has been frozen until I pay a $16 misuse fee for not checking in. Sinemia is a straight up scam. Avoid this company at all costs. They have the worst customer service, and I plan on cancelling. I've asked several times for a refund, and of course, they have not responded to those messages either. If you want to see proof of how clueless the CEO/founder is about all of these issues I would suggest reading thie recent interview with *** on IndieWire.

SCAM SCAM SCAM. Services are not rendered properly. I was sent a card number to purchase a movie and it did not work. There was no number to call so I had to pay for the ticket put of pocket. I then emailed them immediately when I got home and asked to cancel my contract because they were in breach of it and I asked to be prorated for the time I had left. This was my first month and I was able to use the service twice before. I was going to use my third ticket I was allowed in that month. I never got a response from them. I then contacted my bank and my bank and Sinemia told my bank that I never contacted them and that my service was active and ready to go, however they emailed me after my bank contacted them and said they suspended my service until this matter is resolved. It did not matter, I was not using the service. I faxed my bank the email I sent to Sinemia asking for a refund. I emailed them the email they sent me saying they suspended my account and I emailed them screenshots of their play store reviews calling them a scam. I was finally refunded by my bank. I wish I saw this page before I purchased.

App Not working and being unable to use my service
Ive contacted sinemia for over the last 2 months telling them my app isnt working and I am unable to purchase tickets. They did an investiagtion on my account and said everything was fine. That its a bug in there end. So I asked if I was getting reimbursted for the months I got charged for the service and for the movie tickets I had to buy out of my own money. They totally ignored my question and replied with its a techincal issue on there end. April 6th I got the app to work and purchaced tickets for Pet Sementary and the app was working fine. As soon as we got to the theatre and I tried to check in so I can get my ticket and error message came up. Like I said before the app worked in the morning till I got to the theatre. So I sent customer service an email again with proof the ticket was bought thru the app and proof that the app would not allow me to check in so I can recieve my movie ticket. I asked if they can send me a physical card since ive read online that those memenbers with physical cards are not having issues. Again I recieved a reply but ignoring my question. I am currently on a $9.99 for 3 movies a month. Ive had to pay for my own movie tickets for the last serval months which each movie ticket is 11.75 so for 3 visits tickets are $35.25. I have done nothing wrong and continues charged for a service which they are clearly not providing. Being dishonest to your loyal customers who obeid by your rules . And continuessly chargiing them for a serice you clearly are not providingg should not be allowed.

Mobile app not working and Deducted the fund from account
I have 2 account with them one month to month basis and other one for yearly basis - their mobile app is not working for more than 20 days- they deducted money from my month to month basis and their service is not up yet - also they didnt refunded the money yet for 2 month neither their service is up - booking from the mobile app is not a possible at all. even try to reach visa twitter, email but no answer.

requesting to refund my 2 month membership fees and other half year membership fees on other account registered under ***@gmail.com

They overcharged me.The apps doesnt work even when i'm in the theater.I emailed their support team twice listed in their app. no response since 3/5/19
4/2/19 charge $23.88 withdrwal
3/3/19 charge $63.86 withdrwal
3/5/19 emailed twice on why I wasnt able to use my membership and why my bank was charged $63.86

(no response from sinemia support)

I have been trying to use my membership since 3/5/19 and no sucess.

This is not fair that they are charging me for a service that dont have access too. I want a refund.

Sinemia app and service has not worked for me for months. Reported this to their support team many times and have been given runaround or ignored.
On October 2nd, 2018, I purchased a 1 year subscription to the Sinemia service totaling $119.88
Service is to basically receive 3 movie tickets per month for 1 year.

Since October, I have only received 4 tickets total (and none after December 2018).

The company's app to request tickets is now not working for many people, and they have been removing complaints about their service on their social media accounts. There are still many complaints on the internet (see many users complaining on https://www.*** for example). They have stopped responding to my requests for support. A few weeks ago, they told me privately that the issues I were having were due to "maintenance", but this is very odd because they did not announce this on their social media or reply to any of the many people complaining about their service. Later they contacted me to inform me the app should work for me again, but it did not in fact work properly. When I informed them this, they later stated they would look into it, but could not give me an ETA. When I followed up later to ask what the status was, I was ignored.

Took Sinemia 12 Month Movie Plan for $407.88, it worked only for 2 months.
I have purchased Sinemia Premium Elite Membership for 12 months and paid $407.88. Plan start date 1/06/2019. Which allows us to book 3 couple movie tickets per month and Till now I have watched just 4 movies and used it for 2 months.After this the app stopped working and I could not able to book tickets any more. I have tried contacting the support team for number of times but there is no response. Please help me. Thank you.

Service is unusable
My girlfriend and I each purchased, by credit card, a year's subscription to Sinemia on Sept 29th, 2018. The subscription is supposed to entitle us to 2 movie tickets each month for a monthly fee of $7.99, in addition to the hidden fees that were not disclosed to us when we signed up, amounting to approx. $3.00 per ticket. Despite the fees, we had little choice but to keep our subscriptions since Sinemia does not give refunds upon early cancellation. About three weeks ago, however, the Sinemia app started giving us both error messages whenever we attempted to use it to select a movie ticket. We each sent multiple emails to their customer support system about the problem on March 23rd and March 29th but have received no response whatsoever, and the app remains unusable. In short, this company has taken our money and is providing no service in return and has given no indication that it intends to remedy the situation in any way.

Not able to purchase tickets through the app for almost 40 days now.I have reached out multiple times to support but did not hear anything back.
I was on a classic unlimited plan - 30 movie days per month before March 8th 2019 and 2 weeks before that they discontinued the service without any notice. I was not able to use the app for 15 days within that billing cycle. I was told that the classic plan has been discontinued and I then switched to a Yearly plan - 3 movies per month. Even after the switch to yearly plan, I was not able to purchase tickets through the app until now. I have reached out to support multiple times but haven't heard any response back. The last time I have reached out to support is April 4th 2019 and I am still awaiting resolution.

Lost $80 dollars due to app being down
I had a Sinemia subscription and lost approx $80 dollars paying for movie tickets because the app did not work. Contacted customer support and they refused to compensate me for the loss due to issues on Sinemias app. Shortly after my account was canceled and no refund was given.

We used the service one or two times per month and had 4 credits saved on the system that were lost when my account was canceled.

Should a refund not be given I will be filing a small claims case to recover the funds.

For over a month now I am unable to generate their advance ticket pass *** it keeps giving error and my subscription is getting wasted because of it
I took a subscription from Sinemia of two movie passes for a couple for over an year. I already paid about 240$ upfront. In between the subscription they started adding service charge also whenever I generated movie ticket of 1.80$ / ticket without any information. For the past month now I am unable to book ticket on their mobile app which is the only source of booking tickets through them. Whenever I try to book the ticket, it says error and you need to update the app. The app is updated and have also tried uninstalling and reinstall, clear cache and data, use a seperate device but nothing works. I have mailed support desk which is the only source of contact with them but they are not helping. I just got one mail from them few weeks ago that they are looking into it but nothing after that. Meanwhile I couldnt use March tickets and they got expired and unable to use April one also. There is no customer support desk that I can talk to and they are not responding on emails. On google play store also many people are responding with the same complaint.

They cancelled my account without showing any proof of what I did
I bought sinemia for 2 and paid for the annual membership. I used the app obeying all the rules, when the price of the movies what I saw almost reached my annual money I paid, they cancelled my account saying I misused it. But, I haven't done anything to make my account cancelled.

non-functional app that charges YOU but provides no deliverable
Sinemia is a MoviePass knockoff. The app is very effective at charging your credit card. It has no ability to generate a movie ticket for the user, however. And there is no way to contact support other than unanswered email or contact form.

The company incorrectly added charges to my account which it has refused to remove. Also the service wasn't functional in March, but still charged.
I was incorrectly charged a "misuse" fee for not checking in at a movie on 3/21, despite cancelling the ticket immediately and receiving a refund from the ticketing vendor. Separately, the app would not work to purchase tickets in March, even after paying this wrongly applied charge. It was down for thousands of members, which the company failed to acknowledge or provide any refunds for. I have contacted them five times about these issues and never received a response.

They also added a number of new fees AFTER I signed up for a year subscription, but this issue is likely to be addressed in a class-action lawsuit, so I'm not including it in my complaint.

Sinemia used to be great, but now they frequently disable my account to prevent me from using the service
Sinemia used to be great. Then a few weeks ago, they started disabling the app on weekends to prevent customers from buying any tickets, thus entirely undermining the point of being a Sinemia customer. Now, it's getting even worse, because I am still unable to use the service even on weekdays I get the same error message every time I try to do anything. I left a negative review on TrustPilot last week and as a result they "fixed" my app for a few days, but now they've disabled it again.

I have reached out to them on Twitter many times and have been ignored every time. They have also never responded to any of my emailed customer support messages. If they somehow fix this issue quickly, I'll probably give them another chance, because the service was great back when it actually worked. As is though, I'm probably one frustration away from getting my bank to do a chargeback so I can recoup the rest of my annual subscription fee.

Account was terminated b/c couldn't verify identity, but Military ID and picture of me holding was sent.
Account was terminated b/c couldn't verify identity, but Military ID and picture of me holding was sent. I believe this was done in retaliation for my blasting the companies business practices on twitter.

I feel Sinemia has continually pushed the terms of service in their favor after the service was purchased. Upon buying I was told I could see 3 movies every month for a specific price paid in full for 1 year. I paid this price in full for 1 year. Then was told I would recieve a personal credit card to use that was never sent to this day. I have this in email and Twitter DM from their customer service. Nothing about we will charge you later, simply yes you will be receiving a card. Because of no card ever being sent I used their "cardless" service for which they initally made you pay the movie service like fandango or atom service fees with your credit card resulting in an addtional cost "per movie" you see. As this is a family plan this cost is mulitplied by 4. Then a few months later they added their own "service or processing" fee to this charge which again is multiplied by 4. Anyone is business that takes Credit cards understands that the person receiving payment incurs a service charge ususally 1.8-2.9%, I have never heard of a credit card issuer passing these fees to their users. This is obviously an attempt to increase revenue to pad their bottom line.
When I complained about these issues I got a "hold" placed on my account wanting me to verify my ID. I sent in a pic of my Military US Government ID and a photo of me holding it. I did this multiple times, each time being rejected. I sent this through email and through Twitter DM. Finally my account was terminated. I asked for a refund from the date of first "Hold" and was told I cannot receive a refund bc it is a prepaid service. This may be but if I am unable to use it then I should be refunded for the portion not used.

My desired resolution is refund from last time used.