Sinemia

The companies app does not work anymore. Thus, I can no longer purchase movie tickets and am not getting what I paid for.
The companies app no longer works. I paid an annual fee for 3 movie tickets per month for 2 people. In February, the app stopped working and I can no longer purchase the movie tickets. I have emailed the company 3 times and never got a response from a human being. Only automated email receipt acknowledgement. I know there are many other people online with the same complaint.

The app through which the service (movie passes) does not function properly, rendering the service unusable.
I emailed customer service on 4/11/19 to notify of issue with use of the app/serivice. As of today, 4/14/19 6pm, I have not received any response. The app is still not functioning and I am unable to use the service I have paid for.

Simenia cancelled my account, which I previously paid for, without explanation. I've been emailing them daily since incident, but they haven't helped.
On Oct 22, 2018 I signed up for a year's subscription to their movie-buying plan. I followed every rule to the letter with no violations, but discovered on March 8, 2018 that they had terminated my account for supposed violations. I asked their customer service how I had violated and they said they could not tell me. They sent me a general link to a page that explained why someone would be terminated. I asked them to identify which of those rules I had violated and they said they were unable to tell me.

The service was to use to be able to see a movie a day but when you try to use it is give an error. Contacting customer service never responds to comp
4/14/19

Paid for service and not able to use it. No response from customer service or any one.
I paid for a monthly service of $53 and some change but I am not able to use it because I keep getting error messages. No customer service to even speak to about what's going on. I want a refund and the company to shut down for fraud because they are taking people's money in return for nothing.

Application was not working at time of required check-in. Due to no check-in my account has been suspended.
After numerous attempts to check in before, during and after watching Captain Marvel at 9:50 on the morning 3/9/19 I was unable to complete check in. I have included a screenshot in an email sent to support as well as a message on facebook - both of which received no response.

This has happened in the past resulting in my account being charged $30.50 misuse fee. I did not take a screenshot at the time because I was not aware of the consequences, so I can not prove that occurrence due to app failure. If it is still possible I would like a refund regarding the previous fee considering it was also due to the app not functioning when I have to check in.

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Sinemia keeps changing the rules and provides terrible customer service.
I purchased a one-year family membership (two tickets one day per month) in August 2018 with price of $95.88. When I joined, I checked the terms and conditions of the service and found that there was no mention about the processing fee or the requirements to use my real name. The new fee, which is processing fee, was introduced sneakily and suddenly on October 2018. And as such a new customer who paid for a whole year service in advance but just used it for just one time or two, I felt that I was forced to accept this new rule in order to continue using the service and not waste the money I spent. I contacted the customer service regarding this processing fee, but no response was received until today. Then since last month, Sinemia introduced a new rule to its existing customers, which requires us to verify our ID. I didn't use my real name to register at first, which I was not expected to according to the T&C at that time. And I don't feel safe enough to provide my ID and a picture of myself holding my ID to a company like Sinemia with such terrible customer service and bad business reputation (as we can easily see via tons of complaints about this company online but lots of them get unsolved). I did contact Sinemia inquiring about how to change my profile name first so that I can have successful ID verification by them. As always, I receive no response from them. I cannot just wait until months will pass then I am not able to get any tickets with the plan that I purchased, where I believe I have the consumer right to use it instead of endless waiting. Constantly changing the rules, failing to abide by the contract or provide the service, misleading advertisement with hidden fee, all violate the civil consumer laws. I am very unsatisfied with the service that Sinemia provides.

Faulty product and NO customer service or support.
My husband purchased each of us a yearly service for Sinemia and neither of our applications have worked properly from the beginning.

In order to use Sinemia's service, the customer must "check in" at the theater when seeing a movie or be penalized an additional fee. We couldn't connect to their server in order to complete the check in (I have screen shots of attempts) and we were subsequently penalized. I wrote to them and received a generic email that stated we wouldn't be charged a fee. Each of our accounts remained frozen. My husband paid the fee to see if he could regain use of the app and he has not.

All of our emails have been ignored by Sinemia, with the exception of one labeled "small claims court" in the subject line. I, again, explained our issues and requested a refund. Their response was to "tell them what the issue was" I forwarded my email and haven't heard back from them since. My husband also has had no response to his many emails.

There is one email address and no other way to contact them. In addition to this, they started making requirements in order to use the app- uploading driver license picture to "verify" identity. We jumped through all the hoops and are still left with nothing.

It seems the company wants to make customers so frustrated with the platform and lack of support, that they simply go away. Thus, Sinemia gets to keep the subscription money without providing a service... We are left feeling duped and taken advantage of. It's criminal.

I cannot purchase movie tickets through app and am not getting a response to complaints sent to company
I purchased a Sinemia movie pass. For the last month I've tried to use the app to pre-purchase my allotted movie tickets. The app will not allow me to get my tickets. I get a loading screen every time I select my movie. I've contacted Sinemia but they have not responded. They required us to send them a picture of our driver's licenses and a picture of ourselves holding our dirver's Licenses. It's creepy that they have that much information on me but can't help me solve this issue. I'm not the only person reporting this problem. My husband reported the same issue with his Sinemia account and then had his account deactivated for fraudulent use. The company is striking out at anyone who complains about them or asks for refunds when their accounts stop working.

Business began charging fees not in the original contract, now they will not cancel a renewal that was made in error.
My annual renewal came through on 3/11 I immediately contacted the company to cancel the annual membership as I was no longer willing to pay "extra fees that they began to add mid-year last year. I have not used this service and they are now unwilling to refund the payment of $323.88. I filed a charge back with the credit card company and they declined to reverse the charges. Because of fees added to the account erroneously I am unable to use the membership and do not want to as I have gone with a different subscription service that does not add fees without notice.

Lack of customer service will not fix/correct product
For over 2 months I have not been able to purchase online tickets from the app that is designed to allow you to buy movie tickets online. I have sent multiple requests with videos showing them exactly what is wrong and they have still yet to fix it. This is a complete failure to provide the service that they advertise and the only time I get a response is when I threaten a full refund. The message usually says "We are working to fix the problem" All around lies.

My Sinemia App is not working and I have asked the Support Team to look into the issue but no one is helping its been more than 20 days now.
My Sinemia App is not working and I have asked the Support Team to look into the issue but no one is helping its been more than 20 days now. The support team are not helping and un-necessarily asking me that I didn't follow the policy of checkin in the theatre, but in reality I did check and still they want me to pay the fine as I didn't check-in when I was in the movie theatre, this is sheer lies and are just extorting money from me.

I attempted to cancel my Sinemia membership through in the instructed manner and have requested via email to have my account canceled with no action.
On April 2nd I attempted to cancel my Sinemia account due to notification through the app that they were requiring a new Id verification process with which I was not comfortable completing. The app directed me to the website which would not allow me to proceed with any account changes without completing the verification process which included photographing my government issued Id. I proceeded to email Sinemia and received and automated response promising follow up which I did not receive. On April 4th I sent the following email:

"To Whom It May Concern:

I have not received a response to my request for immediate cancellation of my membership agreement with Sinemia and I am requesting to cancel my membership immediately. Sinemia does not have my authorization to continue to charge me for any services.

If I have not received communication directly from an employee of Sinemia by email or phone by 5 pm EST Friday, April 5th, 2019 with a confirmation that my account has been cancelled or I have not received explicit instructions leading to my personally being successful in cancelling my membership, both options without the need to provide to Sinemia any additional personal information including a photograph of my driver's license I will report Sinemia to the Revdex.com for unlawful membership practices.

I am not comfortable with Sinemia having the requested information on file for me and wish to cancel my membership effective immediately. I will not continue use of Sinemia and have not utilized Sinemia's services in a period greater than 90 days.

Sincerely,

***"

I still have received no response and I would like my relationship with this company discontinued as soon as possible. I have not been able to locate any telephone contact information. I was alerted on the website that my account was also not available for use as per the terms of my subscription agreement due to lack of verification and yet Sinemia has continued to charge my account on a monthly basis in the amount of $9.99 charged directly to my Master Card. I have also not been able to locate any way of removing my payment method from my account to prevent additional charges. Please help.

After 6 months on the annal plan the service shows an error message. No response from support, other than they are working on it. In the meantime, the tickets don't role over. So far I lost twi months and issued ad spite through discover.

The app constantly failed, showing unknown error to prevent you from purchasing tickets. The customer service is never existed. Obvious scam.

Company is a fraud. It sells annual movie subscriptions, but then cancels them after a short time and will not refund money.

Product is unusable, app doesn't work for over a month.
The service is unusable. I prepaid for a year of service, and their app hasn't worked for over a month. I have reached out on Twitter, Instagram, and email and have received no response. I cannot use this service with I prepaid in full for. I want a full refund for the month of April as well as all months going forward. I have had multiple problems with the lack of response and the usability of this service. Feels like a scam to me. They have also added extra fees midway through my service that were not present when I signed up.

Paying for a service I am not able to use via the app.
They do not have a contact number to discuss my issue. I have sent multiple emails to their email contact info and the responses I am receiving are vague. I have followed the rules for service and yet my account has been locked out. I am basically paying for a service I ***'t use. They are charging me a fee for not checking in at the movie when I actually had the movie theater attendent scan the bar code I received via text. I even paid the fee which I was angry about and still can't use the app to reserve movies. I am very unhappy with Sinemia and would like everyone who checks here to be aware of their less than reliable service.

I purchase a year subscription and after one use, I *** no longer use it and I have some misuse charge for no apparent reason.
I purchase a one year subscription and today, I noticed that I could not purchase tickets. I also noticed that there is a misuse charge listed on my account. I have been unable to get a hold of the company and I have only used this subscription once last month with no problems, but into my second month of trying to use it, I can't. Please assist me with this matter considering I have paid for a full year for me and my three children and I'm a retired military service member trying either to get my money back, or get at least what I paid for in this service.

App doesn't work, can't use the product at all for the past month, and Sinemia won't reply to me.
Since the past month, the Sinemia app can't complete the process of advance purchase of tickets, so I can't enjoy my subscription. I already tried contact through twitter and e-mail, and nobody replies to me. This is a complete fraud, they charge you first and then don't deliver the service.