Sinemia

Non-functional app,laced with technical issues and pricing terms and conditions that keep changing all the time. Physical card never provided.
Paid for annual membership (120$) but their app has been non-functional most of the time and I never received a resolution from their customer service despite several complaints or tickets. It has been utterly useless and of no value to me. They only have an email address in the name of customer service, that gives blanket responses such as issue being looked into but no solution for months at an end. Even took to social media but did not help. They have introduced charges for a physical card, misuse charges for missing check-ins even if the issue is with the app, processing charges, etc., which were never part of the original plan advertised. I feel cheated and would like to bring their fraudulent behavior to light. Have documentary proof of emails sent to customer care and Twitter direct messages sharing details of issues experienced with app.

I have paid the entire year price to Sinemia.

Still neither they are providing service nor returning the money back and not even replying to emails
I have purchased one year plan with Sinemia and have paid them in full till the entire year. But since last 30 days Sinemia app is not working, I am not able to use Sinemia plan to watch movies. I sent email to them explaining the issue on Apr 5, 2019, no reply back. Again I sent a reminder on APR 8, 2019, no reply as of now. Then again I send another email to them on Apr 14, 2019 stating that if they do not rectify their service or refund money I will file a case against them in *** small claim court, they have not yet replayed to any of my emails. I have the emails as evidence.

I am really fed up with this company. Few of my friends are also facing the same issue. Sinemia is not at all looking into the issues.

It seems they have a big plan for huge scams in USA. Taking money for the entire year and not providing the service.

Hopefully Revdex.com can help me and others involved in this scam.

I have a year subscription to their service and the app you use to use the service is not working and they will not respond to my inquiries to fix it.
I initially got the subscription on 11-22-2018 and had not had any problems until 04-07-2019. You use their app to check into movies and I went to confirm my movie and it said there was an error I tried many times even deleting the app and downloading it again and still did not work. The only way to contact them is by email and I contacted them and I did not hear anything back even after several emails were sent. I then tried again today which is 04/15/2019 and got the same error message. So I again tried contacting them only to get a generic email in return which had nothing to do with how to fix the problem only something about missing a check in which I have not nor have I seen a movie in weeks so if I had why would they have not contacted me when this occurred to fix the problem. I then replied to that email as well and still have had no actual response on how to fix the my problem. I paid 288 dollars for this service and I cannot even use it and no one will help me fix the problem so that I can use it. I have even contacted friends who have the same service and they have not had any of the same problems. I have pictures of my problem and the generic emails that they have sent me.

We can't use our tickets for whatever reason- this has happened several times. They are not making good on their promises, and services. no response.
We bought two memberships back in June 2018. We can't get them to respond and yse our movie tixs. NOT COOL

Do not sign up for Sinemia. I had MoviePass *** switched to Sinemia in February for a year subscription in hopes of having a legitimate movie app. I was able to see ONE movie and it was so cumbersome that it was rediculous. Since then I have never been able to get it to work. The app says is is 'loading' and this is all you see. It is useless. What a shame a company that could be so profitable is so criminal.

I have had this service for going on six months now, I paid a year upfront. (Huge mistake!!) For the first 3 months I didnt even use the service. Then on the 4th month I decided I definitley need to start using this service I am paying for!
Sinemia didnt like that!
They made me pay for 2 of my tickets because I didnt check in (although the check in after getting your ticket is not written in the "how do I use senemia premium with cardless?" portion of instruction), also they *** track my location!! I WAS ONLY ABLE TO WATCH 1 MOVIE IN ALL MY SIX MONTHS!!! with Sinemia since going forward from there they start messing with my account! When trying to book a movie I would get a few wierd messages but the one I got the most was "An unknown error occurred. Please try again later!" and so I did about 40 different times through out a week period!!! No luck!
And dont get me started about all the fees they have added on!!
Also they pretty much make it unrealistic to cancel and get your money back!

Would do 0 stars if I could. App stopped working after several months of use. I contacted customer support (via email because there is no other way to reach them) 7 times over the course of a month and got no response. I was paying for the service and unable to use it and they offered the absolute worst customer service (aka no customer service) I've ever experienced. Now, I will tell everyone I know not to use their service - THEY ARE A SHAM and will take your money without fulfilling their end of the bargain. BEWARE.

Unable to purchase ticket at movie theater getting an error. Contacted via their customer support no response. This is the worst customer service for any company! I've been able to see 6 movies so at least I got some of my money back, but this is an unstable business in my opinion when you have no customer support. No contact number to reach a rep. and no response back when you email them. Not good....

Initiated subscription and service will not work. I have contacted support multiple times, and have not received a response from them.
I reinitiated my subscription to the service after they did not offer my plan any longer. I signed up and paid for the new plan. I received an email saying thank you for your payment. Then I went to the movie theater to use the service but the app would not let me buy a ticket. This has happened to me twice already, so I am paying for a service I can not even use. I see an error message every time I try to buy a ticket. The app wont let me buy an in person ticket or an advanced ticket. I have contacted Sinemia multiple times and get an automated response saying they will help only to have them never respond to the actual issue. This is the second time I have paid for an entire month in advance only to not be able to use it all. They took my money but won't let me use the service. Please help!

The company changes material terms of contracts without notice, charges hidden fees, prevents use of the product and does not respond to customers.
I purchased the Sinemia annual subscription service in September 2018. According to the terms of service at the time, Sinemia would not make any changes to the the plan mid-cycle. Since September they have changed their terms to require ID verification checks using the mobile app. They again changed their terms and forced me to send in a photo of my Drivers license with all of my biographical data to continue using the service - I initially sent a redacted photo but they required a photo with all information (date of birth/license number etc.) They also have charged hidden fees to use their product (service fees for their website partners like atom tickets) along with a per use "processing fee" that was not mentioned in their original terms of service. When I have attempted to contact the company I receive an automatic response (sometimes) stating that a representative will follow up - the last time I did this was over 10 days ago (4/4/19) and there has been no follow up. I was told on 4/4/19 I had failed to check in (due to their mobile app not working) and that my account would be suspended until I paid a "misuse" fee. The check-ins violate their original terms of service. Whats more, their app didn't work after I paid the misuse fee. I have also not been able to use the application in expensive markets (like NYC) whenever I am there the application fails to load or malfunctions. And on multiple other occasions the application will not work. The company hides contact information (such as a contact phone number) and they will not respond to messages sent to their email account. I was never given an opportunity to cancel my subscription when the company changed their terms of service without my consent. I believe this company is conducting itself in an intentionally fraudulent manner.

I was given a subscription to Sinemia for one year as a gift.
When I try to activate the subscription I was told it was no longer valid.
I was given a subscription to Sinemia for one year as a gift.
When I try to activate the subscription I was told it was no longer valid...it was only one month after being given the gift. I have repeatedly written to Sinemia about this problem but receive no response at all.

I am unable to purchase an advanced ticket thru the app. I get an "unknown" error when I try to choose a service to purchase the ticket thru.
On 04/13/2019, I tried to purchase an advance movie ticket thru the app. I was able to choose the movie, movie theatre, and movie time, but when it came to the screen where I choose which "service" I planned to purchase the ticket thru (i.e. Atom, Movietickets, etc.), I received an Error! message saying "An Unknown error occurred. Please try again later!"). I restarted the app and my cellphone multiple times. I tried over a span of 2 hours to purchase a ticket thru the app, but I received the same error message each time. I contacted the business thru Twitter, which they've been responsive to in the past. I noticed them tweeting other customers, but they never addressed my issue. My messages to them still show as unread. I contacted them on 4/13/19 and 4/14/19.

I have tried to cancel my account with the service after it failed to work and they will not cancel my account.
After the Sinemia service ceased to work in April (I, like several others, had been unable to purchase movie tickets through the app), I decided to cancel my account. I went through the "cancel account" steps with my Sinemia account on the website during the week of 3/25. I did not get a confirmation that my account had been cancelled. I checked up a couple weeks later on 4/7 and found that my account had not been cancelled and this time, the "cancel membership" button had been removed from the website. On 4/7, I sent a request to have the account cancelled, with verification. No response. I sent another on 4/10. No response. I sent a DM on Twitter on 4/11. No response. I sent another message to support on 4/15. No response.

I paid $107.88 on 12/8/18 to prepay for the full year. I am supposed to get 3 movies a months. I also paid $9.99 to activate the account.
I was last able to use the app on 3/8/19 for Captain Marvel. At the time I had 2 movies remaining for that month and 1 rollover not used in February. I get the message Error! An Unknown error occurred Please try again later. I have tried to uninstall & reinstall. Still same issues. I was hoping that a month later it would be resolved so I tried to take my daughter to see Shazam on 4/10/19. I tried to use their app. Once again same message. I filled out their online form of the issue. I've tweeted multiple times to them along with Direct Messages to @Sinemia and @Sinemia Support As of this day no response. I had to pay Atom $12.50 for my ticket that night, which should have been covered by this service that I've prepaid for a year in advance.

1- False advertising on costs. Doesn't disclose service fee costs in advertisements.
2 - Unable to use service. Customer service unresponsive.
My first problem with the company is that they do not disclose the trust cost of the product during the sign up process. There are service fees for each film, these fees ad up and were not disclosed when purchasing the product.
My second problem is that for several weeks my account has not been working. They indicated that I did not follow the terms and conditions for using the service which are to check into a movie when you arrive. I have checked into every movie I have ever attended, and have witnesses of this. Nevertheless, I paid the $11 re-activation charge to have my service reinstated. The email I received indicated that as soon as I paid this fee my account would be reactivated. I have emailed the company three times regarding my account, and no response. There is no way to call them, and the only way to email them is through their website. I have even videoed myself sending the emails because you do not receive an email indicating it has been received by anyone after you submit through their website.

I have received no response from customer service, and my account has been inactive for almost one month now.

I am paying a monthly fee and cannot use the service because the application does not work.
I purchase a monthly movie subscription from Sinemia. I cannot purchasevany movie tickets for the pass - 4 months because the application they've provide to purchase movie tickets does not work. I've contacted them numerous times and have yet to get any response. I've also sent a review to the application developer regarding this repeated issue . I want some form of monetary restitution for this frustrating and annoying events.

Stole money from me. Advertised one thing and didn't deliver .
When I signed up this company offered two movie tickets every month for 12 month.they did not mention the processing fees and service fees that go along with every purchase which amount to almost a 100% increase to the advertised price.they never mentioned the fees, then after I paid for the year they told me I'd have to wait for 3 weeks to use this service unless I paid them another $10 so they were holding my account hostage for 3 weeks unless I paid them more money. then a few weeks into using the service they added another processing fee even though the terms of service when I signed up said any changes to my plan would happen at the next billing cycle which was one year from my sign up date. then three months later they added a new requirement for me to use their service that I paid for in full I had to submit a photo of my ID and a picture of myself holding my ID up next to my face and I had to email this to a bear company in Turkey I was not comfortable with this it was not a requirement when I signed out had it been a requirement I would have not signed up so they change the rules stole my money and now refuse to respond to any customer complaints that I have I'd like a partial refund for the seven months of the surface that I was unable to useand it would like for this company to be forced to be more transparent with their hidden fees and how they'll change the terms of service whenever

Sinemia did not live up to it's side of the bargain with membership. Is not giving enough of a refund & even that much they have yet to refund me for.
Sinemia at first seemed like a good deal, however upon the initial payment of $239.88 which was supposed to include a physical card I was not able to use the service for months. Then they offered to allow members to complete the transactions digitally, but what they failed to tell you is that in doing so you would incur a nick and dime method of charges where each transaction would cost you even more (making the price of tickets that you purchased outrageous). Then when we inquired about a physical copy they informed us that it would be another $25 to receive one that we had already paid for in our initial purchase. With that paid we finally got a physical copy (at this point only seen 4 movies of our year longs worth of 2 movies per month) and thought that we were in the clear. This then led to us going to a movie theater and not being able to buy movies because our account was on hold due to "needing to verify my identity." This required a huge ordeal of taking a picture of my self with my hands up like a criminal with my license visible so they could verify that I am a real person. This was then approved. Next a few weeks later (3/16/19) when we tried to see Captain Marvel I got informed that the account had been suspended for the following:

"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

However none of this had happened, in fact, we had hardly been able to use our account at all. Lastly, they tried to offer a paltry "refund" of $43.87 for what they say was left over of our account when we had only used 16 of our 24 tickets that we had available to us. Seems like a pirating scheme to me. It should not be my problem if what they offered they could not afford. If they are going to stop my membership early for their reasons that is their business, but I would then need a full refund for the 33.37% of my membership that is left. My agreement was not to be charged per ticket, but instead to pay an upfront fee for two tickets per month on a family plan (one regular ticket and one premier (IMAX, etc.)) for one year. I did not get this in the slightest.
Attempts to contact them through their customer service lines has been fruitless and even the tiny sum of a refund they offered me has still yet to be refunded.
Thank you for your time.

App does not allow us to select or watch a movie. App does not function and company has not addressed the issue.

Account info ( 2 accounts) :
***@gmail.com
***@gmail.com

Apr 10, 2019 - Complaint that app does not work and we cannot get services. No Response.

Apr 8, 2019 - Complaint - stating app does not work and we cannot get the services. No response.

Feb 5, 2019 - Complaint - no response from company

I have an annual subscription and I have been unable to use their service for the past 2.5 months or more. Unable to cancel nor use service.
I have an annual subscription and I have been unable to use their service for the past 2.5 months or more. Unable to cancel nor use service.

We were asked to upload verification and were blocked from booking tickets for a month. Once we uploaded and verified our information, still no progress. We even received verification successful, but app wont let us book advance tickets. they wont refund the money either.
Ticket has been raised, but no response from them either.