Sinemia

The service is completely not usable. I paid $300 for a year of service and hardly able to use the app. No response or resolution to multiple emails.
subscribed for

Classic - 3 movie days for one - Annual - $95.88
https://www.***

Classic - 3 movie days for two - annual - $191.88
https://www.

Sinemia app does not work - I cannot see movies that I have paid for.
I paid for a one-year subscription to Sinemia movie app. Up to three movies a month, spent over 100 dollars. The app has not worked for the past two weeks. Whenever I try to select a movie, I get "error". I have an account and so does my wife. We are current, the app is updated, location service on. I desire a full refund for the pain and rip-off of Sinemia.

Sinemia app does not work - Sinemia refuses to respond to my inquiries
My Sinemia app stopped working out of the blue, meaning I cannot purchase movie tickets through the application. Sinemia refuses to respond to my multiple customer support emails. Essentially, I paid for a fake service - I was charged by Sinemia for a year-long membership for discounted movie tickets, yet cannot purchase movie tickets through Sinemia. If this isn't a scam, I don't know what is.

Sinemia's App to buy movie tickets hasn't worked for me since 3-31-2019. I sent them an email on 3-31 and 4-9-2019 and never heard back from them.
Sinemia's App for buying movie tickets to any movie theater and for any movie has not worked for me since 3-31-2019.
Product I purchased:
1 year membership for $59.88 was purchased on 3-6-2019 to be able to see 2 movies per month at any movie theater and for any movie.
I saw 1 movie on 3-16-2019 with my membership, but after that the app hasn't worked at all. Each time I try to purchase a ticket through the app I get an "error" message saying: "An Unknown error *** Please try again later!"
On X-XX-XXXX I tried to purchase a movie ticket, but got an "error" message. I tried a few more times to purchase a ticket and still got the same "error" message. I then had to purchase a movie ticket that night with my own money and paid $17.
The company does not have a phone number to call, just an email address that they say to email customer support. I emailed "***@sinemia.com" on 3-31-2019 telling them of the problem with the app and that I had to pay $17 for a movie ticket with my own money. I instantly got a quick reply back from their automated system saying that my email was received and a service ticket was generated and that someone would respond to my email as soon as they can.
I didn't get any response back after that.
On 4-9-2019 I sent another email regarding the issue I had on 3-31-2019 with the app and having to pay $17 for a movie ticket with my own money and that I have not heard back yet from them regarding the problem or crediting my account for the movie ticket cost.
On 4-16-2019 I tried to use the app again to purchase a movie ticket and the same "error" message keeps coming up.
On 4-11-2019 a new update for the app was released from the company. Even with the update the app to purchase movie tickets does not work.
I read a review that someone wrote saying that the company makes an "error" message appear in the app when the company is low on money in the bank which prevents customers from purchasing movie tickets through their app.
I paid for a 1 year membership which I should be able to use, but it's only worked for me 1 time and that's it. I keep getting emails about sales and discounts the company is offering for memberships, but their app/product doesn't work.
Either they need to fix their app and allow people to purchase tickets, or I want a full refund of my 1 year membership of $59.88

I BELIEVE THE TERMS UNDER WHICH I PURCHASED A SINEMIA ANNUAL MEMBERSHIP HAVE BEEN AGREGGIOUSLY VIOLATED IN MANY WAYS and I demand a refund of $219.89
On June 23, 2018 I paid $239.88 for a Sinemia Elite 12-month pre-paid membership plan for 2 people. The Elite membership offered me 4 movie tickets per month 2 of which could be IMAX tickets. Per Sinemia's requirements, this $239.88 prepaid for my entire year of membership up front.

MEMBERSHIP PLAN PURCHASED:

Plan Start Date: June 23, 2018
Next Billing Date: June 18, 2019
PAID $239.88 for:
Elite Plan paid-in-advance for 12 months of membership
Plan includes 2 Movie Days per Month for 2 People
(4 total tickets per month, including 2 Premium (IMAX) tickets per month)

After purchasing the membership I attempted to use the service every single week with very little success. It has been an unreasonably tedious and time-consuming experience riddled with technical problems and constant policy changes and fees that were not included in the original Terms of Service. Multiple attempts to contact customer support through every possible channel have gone unanswered.

In the 10 months since I've had a Sinemia membership, I've been able to successfully secure only 4 TICKETS through the platform THE EQUIVALENT OF JUST 1 MONTH OF SERVICE.

DETAILS:

FIRST: For the entire life of the membership, it has taken no less than one hour and usually two hours to attempt to process movie tickets due to a confusing, time consuming, rarely working website and app riddled with constant technical issues. In the vast majority of cases, I have eventually given up and been unable to process movie tickets and use my membership.

NEXT: The few times I was able to actually use my membership, there were additional fees for tickets and processing that were added to transactions. These fees were not in the original Terms of Service.

NEXT: A few months into the membership, I was attempting to process movie tickets and found a "hold" put on our account requiring the uploading of additional documents to "verify my account" which was, of course, already verified when I purchased the membership. The app required that I upload a photo of my face and torso holding my driver's license. This requirement was also NOT included in the original TERMS of SERVICE when I signed up for the account. This opens up all kinds of questions about identity theft and why is it that Sinemia needs this information now when I already have a secure account?

It took WEEKS to resolve this issue, remove the hold and re-enable our account. Once again with the time ticking away wasting valuable days and weeks of our membership due to Sinemia's poor customer service. I was not refunded for any of that time or money.

THEN: A few weeks later after taking two hours again to attempt to process tickets I found a new "HOLD" on my account ... stating that I "didn't check in" the last time I went to a movie. The fact is that the "check in" feature of the app failed as their website and app fail on a weekly basis. Adding insult to injury, I was then charged a "Misuse Fee" for their mistake! And once again, my account is now frozen. This was EIGHT WEEKS AGO.

So I am now back in the familiar position of not being able to use a service for which I have already pre-paid! I have contacted Sinemia about this over and over and over through every possible channel for EIGHT WEEKS with NO REPLY.

Each time Sinemia has frozen my account, it has taken weeks to rectify this is LOST TIME in our rapidly-ticking-down 1-year membership.

Every single time I have attempted to use my paid membership, I have had problems with the service and every single time, I've attempted to contact Sinemia customer service to no avail. There is no chat support. There is no phone support. Sinemia does not reply to customers on social media nor do they respond to email messages. I have sent multiple messages through every single channel with absolutely no reply. Not one. I've even sent LinkedIn messages to their CEO, ***, and received no reply!

Paid for a service, sinemia not providing said services
I paid 239 dollars for their yearly movie pass. The app has not allowed me to purchase movie tickets for a month. I have emailed them and not received a response. I have not received any termination notices. I would like my a refund for last month and the remainder of my membership if they are no longer going to provide me with the movie tickets I paid for. Once again I have emailed them asking for resolution and have not received a response and they have not attempted to contact me to notify me of any service termination

I bought a service of watching movies through them but now they are not allowing me to book tickets. I have already paid them full year in advance.
Username
***
Name
***
Email
***@yahoo.com

Premium Membership
Membership Type
Classic Membership - 2 movie days/per month (Classic )
Plan Start Date
08/22/2018
Plan End Date
08/17/2019
Sinemia Premium Plan Usage
You can use your remaining 3 movie day(s) out of your monthly 3 movie days plan until 04/19/2019
You have an extra 1 movie day available that has rolled over from last month. Enjoy!
Amount paid - 95.88

I have attempted on multiple occasions to use the app without success. On 4 occasions it has not allowed me to purchase movie tickets.
I have on 4 seperate occasions tried to purchase moive tickets. The app states that an "unkown error occurred try again later" no matter what ticket website I try to use. I have filed three complaints with the websites complaint department but there is no response. They allowed one of my movie a rollover but that doesn't help as I still cant access the tickets.

The Sinemia app is not functioning properly so I have not been able to order movie tickets. I've been unable to use the services I prepaid for.
I have not been able to order movie tickets with my subscription for over a month now and although I have reached out to their customer service I have heard nothing back. I have tried trouble shooting the issue myself with no luck and now I'm extremely frustrated that I prepaid for a full year of service as well as gift cards to pay fees that originally didn't exist.

This is a scam!!! I bought 12 months membership from 2018 and only saw 2 movies for 12 months because the card didn't work at all. Customer service never replied my emails. They don't have customer service phone number. Recently, they charged to my credit card for another 12 months membership without sending an email notifying me or asking me if I'd like to renew my membership. I signed in my account and cancel the membership, but it would not let me cancel. I already notified my credit card about this scam. I will cancel my credit card totally because they kept my credit card information. Please do not let Sinemia hold your bank account or credit card account they would take your money. In addition, now they require your 2 forms of your gov. IDs. Don't provide your ID, they *** do whatever to destroy your identity with the information from your gov. IDs. I am wondering if government would investigate this scam. Stay away from this people !!!!

This is the worst experience I have ever had with a company. They have provided me with the worst service I have ever seen. I cancelled my subscription and yet I was fraudulently charged $80 and I did my best to contact support. I got no response from support. So, then I used trustpilot and received a response that I would be offered a solution and I never got a response again. This is the most irresponsible company and they have been terrible with support. Their service doesn't work and they do not respond via customer support. I have requested a refund for the fraudulent charge and the charge for something I did not receive and I still have not been helped in the slightest. Do not sign up for this company.

We signed up for Sinemia last year in September But since Jan 2019, there has been an ongoing issue with the app
Since Jan 2019, there has been an ongoing issue with the app as it has error messages preventing me from booking my tickets. My wife has updated the app, deleted and reinstalled the app, updated the phone OS and even restarted her phone but the Sinemia app is still not working. As a desperate attempt, I started getting in touch with Sinemia regarding the errors but all they could tell me is that the app developers are working on the issue and there is no ETA on when it will be resolved. We did not expect this difficult journey with Sinemia until we faced these problems and after reading various news reports online we are now definitely confirmed that this app is a scam and sadly we have fallen victims to it. We demanded a refund of our membership from Sinemia but unfortunately they won't give us a refund as they say Sinemia is a non-refundable service.
We are unable to book movies from the app but at the same our membership fees are non-refundable which unfortunately is quite distressing as we paid for the whole year worth of movies but unable to use it due to app errors from Sinemia. I
We kindly urge you to please look into this matter for us and help us get our membership fees refunded from Sinemia as they have violated our consumer rights by giving us a defective app to deal with. We are clearly victims of the Sinemia scam and urge your valued assistance in this matter.

After being charged for a year of services,the business keeps changing the parameters. You msut check in at movie, you must now send federal picture.
Started Decemember 15th. They charged my credit card and do not activate the membership for an entire month, so there is no way to get a refund before the month expires. I received one movie ticket. Then they started charging 2.50 per ticket. Then they stated you need to checkin at the movies or be charged 17.50. Then I was told I had to send a passport or driver's license photo. All of this should have been required before they activated and charged my credit card. They do not allow refunds but continue to change the terms whenever they feel like it. The customer service is awful and you will see thousands of complaints online. They are taking our money and not providing the tickets. I have never had any fraud on my account and no problems until now all the fees and they deactivated my account because they want a passport photo so I have not used the service since January but they charged me for an entire year. This company is a scam.

I have paid in advance for a two person annual subscription.I'v had issues with the service I prepaid for.App is not working, cannot buy tickets
my subscription started 1/25/19 I purchased 3 movie ticket per month for 2 on an annual subscription paid in advance. I believe the cost was 8.98 per person per month so total of $215.76 in addition, I had to pay an activation fee. I have contacted Sinemia since the onset of my subscription requesting a refund since they were requiring a scanned copy of my government ID next to my fact to allow for facial confirmation of the ID- I'm sure you can see why I had an issue with this. I was told I could not get a refund since the contract stated non-refundable. the ID verification process was not in the contract so I asked why I had to abide by the contract and the did not. the app did not ask for my ID verification and I was able to purchase tickets twice since my subscription started. since then everytime I tried to purchase tickets I receive an error message - saying unknown error has occurred please try again later. I have tried everyday for the past 3 weeks and have sent an email April 9th, 13th and 15th advising them of the issue with my account. the only response I received was auto reply stating my email was received. I have read reviews online (unfortunately after my purchase of he subscription) where 100's of people experiencing same issue. stating company is a scam and extremely poor customer service. they have not provide the service promised that I paid for and I would like my subscription cancelled and a refund issued.

Unable to use Sinemia app to purchase movie tickets since last upgrade
I purchased a 2-movie/month annual subscription to Sinemia on August 11, 2018 for $95.88, and my husband purchased a 1-movie/month annual subscription for $47.88. We initially had no issues with using the online advance purchase option and were very happy with the service we received from Sinemia. However, since updating my Sinemia app in February 2019 I have been unable to use the application to purchase a movie ticket due to a "bug" that causes the movie selection screen to continually load and reload. I have contacted Sinemia multiple times about this issue but have not heard back. Concurrently, our credit card has also been incorrectly charged a "monthly" fee of $3.99 since August when we initially signed up for the yearly membership, along with a one-time monthly charge of $23.98 which is clearly an error since we had already paid for the full year. I have contacted Sinemia multiple times about these incorrect charges, but have not received a reply. At this point neither of us are able to use the service we purchased and would like a refund for the yearly subscriptions, along with the $43.83 for the various monthly fees. All of these charges were made with my Chase Sapphire Reserve card.

Service doesn't work, Business will not respond to my attempts to contact them.
I paid $180 for Sinemia Unlimited for a year. I used it a handful of times and now the app only says "error" when I try to use it to reserve a ticket to buy at the box office. I have tried to contact the company through the website, email, and Twitter. They have not responded to me through any of these mediums.

Complete scam - unable to use service and when asked for a refund for a gift I purchased, my request was ignored
I purchased a membership for my mom for one year and pre-paid for it on 12/26. After trying for nearly three months without being able to see a single movie or have the card/service activate properly - I requested a full refund. She never used the service once, and had to go back and forth with customer service, without an outcome several times. Additionally, I shared the additional detail with customer service when I asked to cancel and get a full refund that my mom has early stage cancer. In order to expedite the refund they asked for her medical records to prove this - I think that alone is shocking - but agreed - and asked several times what type of information they needed - all of those requests were ignored. I find it beyond disappointing, shocking and quite frankly fraudulent that this company continues to operate and try to do business under false pretense. I would like a refund for my purchase as the service I bought is not in line with what was promised. I would like to walk away from this awful experience as soon as possible.

THE PRODUCT ISN'T WORKING, NO ONE HAS RESPONDED TO ME THROUGH EMAIL.
THE FIRST DAY I GOT THE PRODUCT, THE APP WASN'T WORKING AND HARD TO CONFIGURE. I TRIED TO GET A REFUND THEY REFUSED. I WORKED WITH IT. NOW THE APP DOESN'T WORK AT ALL AND NO ONE HAS RESPONDED TO ME FOR MONTHS.I ITS A MOVIE SUBSCRIPTION.IN WHICH I *** PRE PURCHASE MOVIE TICKETS THROUGH THE APP. SINCE THE APP WASNT WORKING I PAID EXTRA FOR A PHYSICAL CARD. IT HAS NOT ARRIVED AND NO ONE WILL RESPOND TO MY EMAILS. THIS APP HAS BEEN NOTHING BUT TROUBLE AND ADDITIONAL FEES. I JUST WOULD LIKE MY REFUND.

The Sinemia app isn't working and the customer service department is either non responsive or doesn't exist. I paid for services that aren't happening
Sinemia is an app that is a movie ticket subscription service. The app hasn't been working for nearly a month. They have no phone customer service. I sent a message to their online customer service on 4/5 and have not received a response. I prepaid for a year of the subscription- 3 movies a month as a part of the service, but I haven't been able to see a movie using the subscription I paid for. I paid for a service that they are not rendering and there is no way to contact them and demand a response, or a refund.

The Sinemia app is not working and not allowing me to use the movie tickets I bought. I have received no response back from Sinemia about the problem.
For over a month the Sinemia app is not working and will not allow me to use the movie tickets that I purchased for a year's membership. I have contacted Sinemia support with no response, and there are numerous people who have also complained and have received no response. This company collected payment but has not provided the service. I want a refund, as I've had to spend money that I wouldn't have had to spend if the Sinemia app was working correctly. This company is a fraud.