Sinemia

After paying them a full year subscription in advance the company randomly cancelled and terminated my account for no reason other than cost to them
After paying them a full year subscription in advance the company randomly cancelled and terminated my account for no reason other than cost to them. They used unfair and unethical methods to collect personal data and ID verification. This company is a total fraud and clearly terminated accounts of thousands of customers because we cost the company money. They then promised a refund which was months ago and nothing has been returned.

I prepaid annual membership, Sinemia did not provide the service. I want a refund for my and my husband's membership - for the two months remaining.
My husband and I have separate sinemia accounts. We paid for a one-year annual membership last May charged to our visa card. When we bought the prepaid annual membership in May 2018, there was no mention of the $1.80 processing fee per ticket. In November 2018, Sinemia added on a $1.80 processing fee for each ticket and they will not allow users to book advance ticket on their phone app going forward, if we do not pay that fee - Their bait and switch tactic to lure consumers is very sneaky. Being forced to pay the extra fee in order to continue our membership also decreases the value of having their plan.
Starting March 19, 2019, we were unable to book any advance tickets. Our accounts are in GOOD STANDING. Sinemia claims we could not book the tickets because we don't have the most up to date version of the app. I checked - we already do have the most up to date version. I sent Sinemia a few messages on twitter since then, asking them to fix the issue on their app, and they still have not responded! The month's cycle ends in one week! We have 3 remaining movies on each of our accounts this month, that we have not been allowed to use. We want to apply for an adjusted refund for the last 2 months of our membership. I checked the Sinemia website for the link to "Request usage history"; SINEMIA HAS REMOVED THAT LINK. I took screen shots of their webpage and no where on the www.sinemia.com/member page is there the link to "Request usage history". The link that is on there is "I would like to cancel my membership" and in their terms and conditions section, Sinemia said they WILL NOT REFUND if you cancel a prepaid membership, so all of the GENERIC response Sinemia wrote to members on here about having the option to request an adjusted refund on their "Request usage history" link, is TOTAL ***.
***, CEO of Sinemia, fix your app, and in the meantime, refund my money because your company did not provide the service you had promised.

Fail to adhere to terms and conditions of featured plans.
Purchased unlimited plan and subsequently purchased family plan. Prior to purchase of subsequent plan I read through limitless plan terms and conditions concerning the purchase of another plan. Terms do not prohibit the subsequent purchase. Attempted to utilize unlimited but informed due to the purchase of family plan I am not eligible for unlimited plan. Asked for refund or alternative method of utilizing unlimited plan. Informed a refund was not possible and alternatives method would not be provided. Additionally informed unlimited plan would once again be active upon expiration of family plan, approximately 1 years time. Again, Asked for assistance to resolve in order to utilize what was purchased in a timely manner or provide an alternative method to utilize unlimited plan. Again denied refund or alternative.

Asked Sinemia to follow outlines within their own terms. Again denied services purchased.

The Sinemia app does not work and I am unable to use the service I paid 200 for.
My husband purchase a years worth of Sinemia services for 200. We used the app once, it worked. Were trying to use it again as we have 3 movies in our count to use and the app will not allow us to use the service we paid hundreds of dollars for. We've sent emails to customer service and our messages go unanswered. There's no explanation or even an eta as to when this issue will be fixed. This company is scamming hard working Americans out of their money for a service that does not deliver and a customer service team that does not care. This company should be flagged so no one else wastes their money on this service that does not work.

I paid for 12 month membership. They falsely accused me of violating their term of service and terminated my membership with 4 months to go.
I was denied service on Feb. 11, 2019 by Sinemia. They required me to provide proof of membership by submitting image of me holding my ID, which I did on Feb. 22, 2019. I already provided similar proof on Nov. 6, 2018 so I was surprised that they ask for proof again. On Mar. 22, 2019 I was given notice that they terminated my membership. They accused me of violating their term of service. I asked them to provide specific proof to justify their decision but they never reply back to me. During the 8 months that I was a member, Sinemia have implemented additional rules to make it difficult for me to use their service. I followed their convoluted usage policy word by word so I do not accept their claim that I violate their policy. I am sure many of their members had the same experience. They only target members that have used their service to a point where their total expense in movie tickets excessed membership fee paid. They are employing this unethical business practice to retain only member that use less than the value the membership fee.

Imagined that I purchased a season pass to a theme park for $75 which allow me admission to the park every day during the season/year. If the regular admission is $25, then the cost saving benefit of purchasing a season pass starts to kick in after 3 visits. Now imagine the theme park terminate visitor membership after 3 visits by implementing additional requirements in their usage policy to target high usage members, everyone would cry foul. Sinemia is employing the same unethical practice to scam their customer.

In September 2018 I purchased a monthly service with Sinemia and they charged me entire year without letting me know. After this I wrote them but did not receive an answer for weeks, then I decided to close the account. After I did that they replied with a non sense response about cardless service and constantly ignore my comment of cancellation. After several several attempts and emails I disputed the charge thru my bank, but the bank did not accepted my dispute after several back and forth and my lack of proof of cancellation that I forgot to print. After this dispute, Sinemia blocked my account, so im unable to use it at all since then.
They dont have phone numbers, just email that is never answered and tweeter that I dont use. Im frustrated because y want my money back and they are denying my right to stop using their services, which is totally a fraud.
I never used their service because by the time I tried never worked. I wrote letter to Florida and California Departments of business and their reply was that Sinemia could not be contacted.
I cant believe a merchant *** play and force their clients to be with them and without providing service blocking your access if you complain. Bank system back them up and we are hand tied and ripped off. Please do not ever try to use this service is a completely fraud with legal structure.

Paid in advance and account doesn't work.
4/2/19 Received email from *** from Sinemia support team that my account has been activated and my plan start now (4/2). I go into the app and all it wants me to do is pay again. Support ticket opened the same day (4/2/19) advising not working. On 4/5/19 my ticket is closed with absolutely no notes on it, just closed. I open another ticket thru the web app and nothing. I tried Facebook messenger for support..no response. I tried Sinemia support on Twitter again with no response.

So all this company has done is taken my money and provided no service. With one closed support ticket and all the rest unanswered.

What a way to run a business.
How about you actually provide the service that I paid for or refund my money.

For 2 weeks I have been blocked from getting tickets that are clearly available to me in my account from the Advanced Planning service.
The only way that I can access tickets that I have paid for is through Sinemia's Advance Ticket service. For 2 weeks I have tried to order a ticket and I constantly get an error message with no explanation or direction on what to do. I have had to purchase tickets out of my pocket. My account clearly states I have 3 tickets available. I have sent numerous emails to their customer support with no response or resolution. Then 2 days ago they had the audacity to automatically renew my subscription for a year and automatically charge my Bank of America $95.00. This is after I had placed a do not renew stop at Bank of America prior to that. I now have to go through a dispute process at Bank of America. In the meantime I keep writing Sinemia because they do not have a call center. Only automatic replies they received my email. No response or resolution.

I want my $95.00 refunded immediately.
This is simply fraud. This company should not be allowed to operate in the US.

For a year I used Sinemia services and was able to get my tickets. I paid the extra fees. I responded to their identity verification request a few months ago immediately when asked. They responded I was verified and I even ordered tickets after that.

This development of not being able to order Advance Tickets came out of nowhere with no warning prior to going to a movie with family. And there has been no way to resolve the issues which is unacceptable.

If you can help me and keep this company from cheating other people I would greatly appreciate it.

Sincerely

Not able to order tckets on app for the past 2 months.
I have not been able to use the service since february. I contacted the company 3 or 4 times with no response.

Renewed on 3/23/19 for 1 year. Since then the app doesn't allow purchasing of tickets. Sent to emails with no response. One requesting a refund.
I had a year membership for 2018 that worked well. I since renewed for a year on 3/23/19 for $227.88. Since then the app has not worked and I have not been able to purchase any tickets. I have also sent two emails to support with no response. The second email asked for a refund since I am not getting what I paid for.

Undisclosed Fees, Wrongful Membership Termination, Incorrect Refund
I signed up for the movies-for-two plan last year on 2018/06/10. When I first signed up, I thought the annual subscription would pay for all movies. And there was no limitation on the number of 3D / iMax / 4DX movies I could watch. But then later on, they limited me to only one 3D/4DX movie ticket per month. Also, they never mailed me the physical card that they promised when I first signed up. And then I was forced to choose the pre-book in-app option which incurred a one-dollar "convenience fee" to buy tickets on top of the 3rd party online services fees. Then, it got worst, Sinemia started charging a "processing fee" themselves in the November of 2018. All these extra fees were never disclosed and agreed upon on in the beginning.

Last month, I was immediately terminated because of "violations of terms of services" as soon as I tried to purchase tickets for Captain Marvel. I got a generic message accusing me of a.) Sharing my account, b.) Unauthorized use of the card, c.) Fraudulent activities. But there's no basis to such claim as I have NEVER: 1). shared my account, 2). bought anything else with the card, 3). only missed one checkin months ago which I got a soft reminder email for. Additionally, I'd even submitted my photo and driver license as requested to verify my identify (and the verification was approved).

When pressed for further details, I was only presented with those generic accusations. And I was notified that I'm terminated and I will be given a refund based on the annual membership payment and the cost that I've incurred on movie tickets. To add to that note, that is NOT a correct way to issue refund as I was subscribing to an annual membership. The costs of the movie tickets have nothing to do with my membership. If anything, I should be refunded the prorate amount of the remaining months of membership. And finally when the refund amount was available to see, it told me that I have incurred a total movie ticket costs more than my membership and that I would be getting no money back.

Sinemia is unable to provide service for which they charge customers.
Sinemia is unable to provide service for which they charge customers.

Customer service never responds and the services I pay for are not working and therefore I am unable to use. I am wasting money!
Over the last few months there services have not worked for multiple different reasons. I have had to pay out of pocket if I want to go see a movie, even though I already paid for a year subscription with Sinemia. My current issue is that I cannot use the services I pay for because it says I need to update the app, but there is no update available... I have emailed their customer support multiple times but nothing has been fixed and they have not responded. I am extremely dissatisfied with their services and at this point need my money back. I am paying for services that do not work.

Sinemia cancelled my service without stating why. They advised that they would issue a partial refund, though this refund has yet to be provided.
I signed up for this service on 11/9/18. I paid $359.88 for a year subscription where I could go to one movie a day in theaters (this breaks down to $29.99 a month). After using the service as intended for 4 months, my account was terminated without warning on 3/9/19. I reached out to the business on that date and they gave a generic answer regarding why the service was cancelled and would not provide specific details of the cancellation, nor would they reinstate the account. On 3/17/19, they agreed to issue a partial refund of $129.89 within 30 days, though this refund has yet to be issued. In addition, on 4/1/19 they opened a form on their site where you could request to have the cancellation looked at again. They were supposed to respond to that request within 1-3 business days, though they haven't responded to that request yet.

They do not provide the service advertised, *** not get in touch with any customer service
They do not provide the service that you pay for, every time you go to use there is a mysterious error that does not allow you to get the service, then when you email customer support they do not get in touch with you for a long period until you just get a automatic email saying that your complaint has been resolved.

Total waste of money. Same day "Michael" sends me an email telling me my account is now working I end up opening a support ticket as the only thing the app wants me to do is pay for another plan. Support ticket was close in two days with zero comments and nothing done. Tried support thru Twitter and Facebook with no luck.

Complaint filed with Revdex.com requesting to either provide the service paid for or a refund.
Now that a class action lawsuit has been filed I'm not holding out my hope for either option.

I like the part that they send you and email to rate them on Trustpilot and get $10 Wallet Credits.
My guess is that will not work either but at least you have the option of providing a one star review there also to help other out...

Failure to deliver services after being paid-in-full.
I purchased an annual Sinemia membership and paid for the entire years service in advance. This cost me $107.88 ($8.99 x 12) plus the cost of a Sinemia card at $14.99. The service was to allow me to see three (3) movies per month for twelve (12) months. After three months, however, Sinemia terminated my account citing unspecified "fraud" on my part.

My understanding from reports in the media is that I am not alone in this. They have canceled thousands of account citing user fraud, and the only apparent link, is that every terminated user was a regular film goer. I.e., they used their memberships to the fullest.

I have contacted Sinemia repeatedly seeking specific information as to how they reached their conclusion. To date, I have not received a response.

The only recourse they have provided me is the opportunity to apply for a "refund." However, their idea of a refund is NOT to refund the remaining nine months of the service, rather, it is to bill me for the full retail price of the nine films I saw, and return any amount that may be "leftover." If I accept their terms, they would owe me NOTHING.

To be clear, I never committed any fraud. And Sinemia - despite repeated requests on my part - has never once provided me with any evidence to the contrary. I used the service as only as intended. Period.

Since April 2019, the app has stopped working. I paid for their service up front in December 2018, and would like a refund for the remaining time.
The mobile application has stopped working. It will not go beyond a certain point and as a result I am unable to use the service I paid for. There are not any error notices. So I decided to log onto the website and I saw that, after using the service for 3 months, I now have to submit my driver's license and a picture of me holding my license for verification. Ridiculous! The site informs me that after submitting I'll be able to use the service while "pending approval." Not true. Still does not work. They do not respond to emails, other than the automated one.

I have an unnecessary outstanding misuse fee on my account .
I have send numerous emails confirming that app wasnt working after I purchase the ticket at the box office. I have send screen shots of the error and the actual ticket. The movie was on 4-3-19

I want a refund of current value for the Sinemia subscription fee of 191.76 paid on January 25th, 2019. Ticket created on Apr 5th, but no response.
I have bought the Sinemia membership (3 movies for 2 people in month) on January 25th 2019. Able to watch 3 movies with it till now. But for a month or so the app does not work and cannot book advance ticket. Created a ticket with them on April 5th for refund of current value of amount paid. No response received from them. I need refund for the current value of amount paid.