Sinemia

The debit card for their prepaid service keeps getting declined at the movie theater. I would like a full refund.
Debit card is not working, I prepaid for 12 months of movies. I have been paying out of pocket.

unable to use service. Keeps saying error
unable to use service when trying to purchase a movie ticket for 3 weeks comes up with Error. Have been trying to get it with sinemia no response

I renewed services with Sinemia on 3/30/19. I paid for a full year upfront. The product hasn't worked since renewing.I'm unable to reserve any movies.
I have tried repeatedly to reserve tickets through the app since my subscription renewal. However, the booking page doesn't load after selecting a movie. It just times out. I renewed my subscription for one full year on 3/30/19. I paid approximately $83.88 ($6.99 x 12 months). By the way, my wife has her own 1 year subscription and she is experiencing the exact same problem. I have reached out to Sinemia Support (***@sinemia.com) on 3 separate days; looking for them to provide a resolution. Unfortunately, they haven't responded yet. I paid for mine and my wife's 1 year subscription on 3/30/19 for a total of $167.76. I will add that we enjoy Sinemia's product when it is working; but hate it when it is not working. Also, they drastically need to improve their customer service. For example, when you send in a question or concern, their auto email response says they will get back to you in 24 hours. Unfortunately, that is not happening for me, my wife, and several others leaving reviews on Sinemia's app. I like the product so I just want Sinemia to fix my access. If they can't fix it, then I'll need a full refund.

Not able to book tickets through app since last one month. Send email numerous times to support, no replies. They are not even issuing refund.
I signed up for sinemia 2 movies/month plan. They started charging extra fees after 2 months stating convenience fees and processing fees, otu of which processing is an unfair charge.
Then since march 2019 I am not able to book tickets through their app, so I did email their support team several times.
I got reply for only one email stating they are working on fix and will resolve it in an update, but I replied that it is an inconvenience for me, because they have already charged me for whole year, so either they refund my money or start their services back again. After that they again did not reply

I was unable to check-in to their app once because their app did not let me check-in, and they charged me a misuse fees for it, which is again unfair, I did email about this too, still no replies.

I have e-mailed them many times they do not reply and do not resolve the matter.

Account cancelled with no reason
My account was canceled with no reason I got a generic messages, I emailed customer service and they told me that they couldn't not give me more details it was terminated by the system and to read the terms and condition and then I got an email that they had closed the ticket. I had just paid an annual membership 3 months ago and they sent me a message that I had spent what I paid but they add last years spending to this years. I also had a lot of issues with app not working correctly or at all and I did email them but did not get a response.

I have prepaid a year subscription for a service that I could only use once and no longer works.
I prepaid for a year service that allows me access to see 3 movies a month with Sinemia. I have only been able to use the service one time. Since that first time, whenever I try to go through the process of buying an "advance" ticket, the app doesn't load. I have emailed their support team (as I was instructed to do by the app) and no one has answered me.

Sinemia sells a movie subscribtion service. However, once one signs up- it is impossible to book a ticket - fraud
Website will not allow you to book tickets

I joined SINEMIA as a customer with the certainty that I would see 3 movies a month, for one year. Rather, the system has repeatedly changed contract
Since the early weeks of activation of the contract with Sinemia, I was directed to use policies under Sinemia with Atom.com and or Movietickets.com. Directions where not clear, or specific. And attempting to contact SINEMIA was diffult. Responses where inadequate for customers. I repeated my issue multiple times. How to use SINEMIA, and how to pay.
First two films worked, but soon afterwards, policies where changed. I was billed for the third film. 15 dollars. I was suppose to be able to watch 3 films a month. Rather, I only managed to watch 2 films, and the third charged to my account. They canceled contract with ATOM, and Canceled contract with MovieTickets. I was not notified of this. More, the guidance to use online service with either website was misleading and unclear. The point is, as a customer, I made my full year long purchase of $120 Sinemia pass. A full year movie pass. That is what I was lead to believe. Unfortunately, attempting to contact Sinemia and notify them that I paid for the full year movie pass with Sinemia continues to be avoided or ignored.
Since my last attempt to contact Sinemia with my issue, I have not received a single response.
There is no one to speak with, and I feel that SINEMIA either tries to cheat customers with the stealing of their deposits, or claiming that it must cancel their contracts.

Unfortunately, SINEMIA continues to cheat contracts. Customers who purchase their full year movie pass should be able to use them. Sinemia services have blocked my account, and claim that I owe them 15 dollars! That is absolutely absurd, and theft of customers in progress.

The service has not been working for a while now. I believe this has been an issue for a lot of people. They do not respond to any complaints.
The service has not been working for a while now. I believe this has been an issue for a lot of people. They do not respond to any complaints and never follow up with any feedback on what is going on.

Sinemia's service does not work as advertised.
Sinemia advertises that after paying for a yearly subscription customers will be allowed to watch 3 movies a month. Sinemia requires a two week waiting period until they activate your account, however you can bypass this two week hold of you pay a $10 acceleration fee. Sinemia also fails to inform their future customers that Sinemia will not cover the cost of any "convenience" fee you may incur while purchasing online movie tickets, their default model. They only way to avoid paying these addition fees is by obtaining an physical MasterCard from Sinemia. This physical Masterscard from Sinemia can only be obtain by waiting an additional 30 days and paying Sinemia an additional $50. Additionally for nearly a week, their App has not been functioning correctly and reserving movie tickets has not been allowed. I have informed Sinemia of this issue via their official support twitter account *** however they have failed to respond. A twitter search of "Sinemia" will yield dozens of other individuals incurring the same issue(s) with Sinemia. Lastly Sinemia does not offer any refunds even after can cancellation, so many of their customers are locked in with their "services" for up to one year.

Want refund and some customer service for poor service delivery, my money was taken for the year but I cannot use the service.
I pre-paid for the year and in the month of December I was charged for a movie through the app that never funded. Now I get errors and cannot even get any tickets. I have tried to contact customer support through email which says someone will respond within 24 hours yet nobody ever does. I tweet on the sinemia wall and all I ever get is to please send a DM and then I do and nobody responds. They took my money and I cannot use the service and I want a refund.

Purchased an annual membership for a service that is not being delivered and has also changed without notice.
On 8/20/18 I purchased an annual membership with Sinemia for 1 movie per month for 4 people for $203.88. I saw the first movie on 9/23/18 using the app and had no issues. A few days later I saw an advertisement for a better priced plan. I was given the option to "upgrade" to 3 movies per month for 4 people and paid $635.88. It turned out to be an additional year plus the difference for the remainder of the first year.

I contacted the company to see what happened and have the portion I paid for the second year refunded. I was able to use the service on 10/20/18, but was charged $7.20 ($1.40 per ticket) for service fees and an additional $4 ($1/ticket) for "convenience fees" to use the cardless feature. Shortly after I got a partial refund of $150.88 on 10/27/18 for the second year.

On 12/8/18 I used the service to see another movie and was charged $7.20 in additional fees. I saw another movie on 12/26/18 and paid an additional $7.20 and $3.60 in convenience fees. On 12/26/18 I purchased their credit card for $59.96 which was stated to remove the convenience fees and additional charges, yet I was still charged fees. I was charged $7.20 (each) on 1/5/19, 2/10/19, and 3/2/19.

In addition, I was asked to send a copy of my ID and a photo of myself holding my ID for verification purposes. I did so on 2/10/19 and got an email confirmation from Sinemia that it was verified.

On 3/10/19 I attempted to purchase another ticket but was directed to the website as there was a "problem" with my account. The problem was that my account was terminated for fraudulent activity. I did not engage in any fraudulent activity and made many attempts to contact Sinemia using the support options available on the app and the website. I emailed help.sinemia.com (as directed) and it bounced back. I tried ***@sinemia.com and that got bounced back as well. I was unable to use the support option on the website and looked up other ways to contact them. I eventually went on the website and used the "request a refund" option.

A week later (3/17/19) I was given the option to get a refund of a few hundred dollars (what they say is the amount I paid for the membership minus any costs I incurred them, i.e., the cost of the movies). As I paid for a membership, I did not accept the refund. On 3/26/19 I got another email from Sinemia stating that my account was wrongfully terminated and that it has been reinstated. However, I have not been able to make a purchase. Any time I select the option on the app I am redirected to my "profile". There is an option to contact support that only brings up an error telling me to contact support via email. I emailed and got an auto response on 3/31/19 that they received my email and would get back to me.

After several days and no response, I emailed again (4/3/19) with no response. I emailed again today (4/6/19) and again have no response. This company is engaging in unethical business practices and I want to cancel my membership for a prorated refund (including a refund of the fees I paid). In all, I paid almost $800 for an annual membership that I used for about 5 months. Since I would like a refund of at least $466.46 for the remaining 7 months.

Unusable service for extended amount of time. Requested prorated refund and getting no response for the request.
I am a subscriber of sinemia.com with username *** and email address ***@gmail.com. I bought an annual subscription of 2 movies per month plan at sinemia.com using a credit card on 12/23/2018 for $203.88. After I used the service for exactly 3 months, I have not been able to use it due to an app error since 03/23/2019. The way the service works is that I use the app to get an authorization for a virtual credit card which Sinemia provided and go to a ticket selling website to buy a ticket online. To get an authorization, I need to select a theater, a movie, a ticket selling website, and a screening date. After I select a theater and a movie, the app gives an error message of "An unknown error occurred. Please try again later!" when I try to select a ticket selling website. On 03/23/2019 which is the first day I started experiencing this, I contacted customer service reporting this issue by sending an email to ***@sinemia.com and sending a twitter direct message (DM) to *** Sinemia does not have any other customer service channel. I waited for a week, and I did not get any response. On 03/30/2019, I requested immediate termination of my subscription and prorated refund of $203.88x3/12=$152.91 considering 3 month of usage by using the aforementioned email and twitter DM. I did not get any response via email, and got one via twitter DM on the same day. Sinemia tells me that the issue was fixed and asked me to try again. I tried and got the same error. I let sinemia know of this, and they told me to try again. I tried again and got the same error, and I requested the aforementioned prorated refund. Sinemia stopped responding after that, and there has been no additional response since then until now. Since 03/23/2019, I was not able to use the service as promised at all. At this point, I claim that the service is unusable with extremely unreliable and untrustworthy customer service. I would like to ask Revdex.com to help me receiving the immediate termination of subscription and the aforementioned prorated refund of $152.91 since it looks like sinemia has no intention of fulfilling my request.

Unable to book tickets/watch movies with Sinemia. No customer service. Paid huge amount for monthly one movie which not working for last 2 months
Bought sinemia services in Dec for a family movie day a month. Services worked for couple months & then onwards stopped for last 2 months. No customer service responses as well as no intention to fix services issues. I can see online and in social media that people are facing issues, raising complaints but no ack.

I have contacted Sinemia NUMEROUS times with absolutley NO RESPONSE!!! We have not been able to get tickets or see a movie for several weeks.
***
To:
***@sinemia.com

Apr 6 at 8:44 AM

Forwarded Message
From: ***
To: ***@sinemia.com
Sent: Saturday, April 6, 2019, 8:43:39 AM CDT
Subject: Fw: PLEASE HELP ME I STILL CAN'T BUY TICKETS!!!

I don't even know what else to say or do...
I guess I will continue to email you until hopefully the problem is resolved and we *** go to the movies or I get a full complete refund.

Forwarded Message
From: ***
To: Sinemia Support
Sent: Friday, April 5, 2019, 2:18:24 PM CDT
Subject: Fw: PLEASE HELP ME I STILL ***'T BUY TICKETS!!!

This is beyond ridiculous at this point. I have sent multiple emails the past few weeks and still have not received one response. I am still unable to see movies. I have installed and uninstalled the app multiple times.

Why will nobody respond and help me resolve this issue? I prepaid a year in advance and have not been able to see a movie for nearly a month. This is extremely frustrating somebody please respond and help me correct this.

We want to go see a movie what am I supposed to do?

***

Forwarded Message
From: "***"
To: "Sinemia Support"
Sent: Sun, Mar 31, 2019 at 6:46 PM
Subject: PLEASE HELP ME I STILL ***'T BUY TICKETS!!!
I still ***'t buy tickets the app does not work at all *** somebody please respond and help?

Thank you
***

Forwarded Message
From: "***"
To: "Sinemia Support" , "SINEMIA Monthly Movie Ticket Subscription" , "Sinemia Support"
Sent: Thu, Mar 28, 2019 at 7:40 AM
Subject: PLEASE HELP ME I STILL CAN'T BUY TICKETS!!!
PLEASE HELP ME I STILL CAN'T BUY TICKETS!!!
- Are you still in business??? I have sent multiple emails with no response - What is going on?

Why don't you guys ever respond? Is there another way to contact you? I have sent messages to every Sinemia email I could find and still do not get a response.
As of this minute it is still not working - See attached pics.

Thanks,
***

Sent: Monday, March 25, 2019, 6:02:58 PM CDT
Subject: Re: Attn: *** .... HELP!!!!! ***'T BUY TICKETS AGAIN!

Hi ***,
I hope you receive this and will respond. I sent several requests for help and did not get a response except for a strange email stating my issue was resolved... Nobody contacted me and my app still does not work so I do not know how my issue could be resolved.

- See some of my messages and the one strange reply below.
Hopefully you or somebody can help me.

Thank you for your assistance,
***

Dear ***,

Your ticket - How do you update app? - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,
Sinemia Support Team

_______________________________________________________________________________<...⇄ />
HELP!!!

My account is not working again! I am trying to get tickets. I have an android phone.
I do not have or want to take time to contact you but I have to because you will not respond to help us.

I have had numerous issues and it happens way to often. There have been several time we have tried to get tickets and the app was not working and it ruined our plans for the night and... it happened again last night.

You customer service is the absolute worst - possibly even worse than Movie Pass! It appears you are mirroring their strategy by taking peoples many (I paid a year in advance) and then not allowing them to see movies because of the repeated issues with your app not working properly.

I have contacted you so many times and rarely get a response and if I do it is several days later. We are never able to see a

SINEMIA in the beginning was great but the rules are hard to fallow, about 5 months in they have locked me out & I *** not get tickets for the remaining of the year, I'm still a good standings customer.
Sinemia app for the last 3 weeks as said I must update the app for better service but there is no update, they just have me locked out.
also I have a gift card with over $90 that Sinemia will not give me access to, says the gift number is not a good number.
The head office is in Turkey so good luck getting any help, they will not respond to emails, I have tried for 3 weeks with no luck.

I would leave a zero if I could. They take your money for a year in advance then shut down movie app after about a month or two so it will not work for you. One of the biggest scam's I've seen. Movie Pass *** not working anymore for people that used the app but at least it was month to month so you could cancel the ripoff. I switched to Siniema because it actually still worked but after about 2 months they shut me down with server errors. the worst part is I paid for a year in advance. I've tried everything from upgrades, logging in and out and different computers. Then I read a lot of people were having my same problem. Moral of the story is if you don't use app it works but if you do it doesn't. What a scam. Please read up on app before purchasing it and at minimum don't by annual subscription. What a scam. There is no phone number to contact for support and there web support is a simple apology email where they claim to contact you back, but a course they don't.

Canceled services with limited reason. I request refund they calculated that no refund was due because of the cost they incurred.
Paid for program for one year in advance. After 6months they cancelled my membership. I paid a fee for twelve months. I requested a refund. They responded that since they paid more than the cost of the tickets we used there was no refund due. Since I paid for twelve months I would expect that I would be owed 6 months of the pre-membership fee.

My service was wrongfully terminated. The company has not responded to my inquiries to explain why my account was terminated or how to restore it.
My account was wrongfully terminated because Sinemia claimed they could not prove my identity with the documentation I provided. I find this difficult to believe because I sent a picture of myself and my currently active drivers license as proof to match the information on my payment information, which I paid upfront for an annual service contract.

After multiple attempts to ask why my account has been terminated and how to restore it, Sinemia has refused to response and is extremely difficult to contact. Only one support email account is provided as an option, no phone number or personal response has been given.

As a result, I feel like I have been scammed out of the nearly $100 I paid to receive service from Sinemia from December 2018 to December 2019, a one year subscription to their movie service.

Sinemia Service has stopped allowing me to book advanced movie tickets as promised
Sinemia Service has stopped allowing me to book advanced movie tickets as promised from 03/23/2019.

Now as per the service says - they said that I can book advanced tickets but so far as I use the service to book advanced tickets are disabled for me. If I try to hit the ticket selling channel I see the error message saying - "An unknown error has occurred. please try again later."

I even complained it to customer support but they are not comprehending back on this issue.

I would like to get refund of the subscription amount which I paid for annual subscription as the issue persists.