Sinemia

They will not respond to emails or direct messages on twitterI've paid for a year in advance and also recently purchased the physical debit card to use at the box officeThe last times I've tried to use it at the box office....DECLINED! My sinemia card was declined and I had to pay out of pocket for these movie tickets after paying already plus for the whole yearI have no recourse because they will not helpSo it looks like I just blew that year subscription fee because I'm paying for my movies out of pocket! I need help or a customer service person to respondThis company has not be great!

Sinemia charged me $for months for their serviceI have had problems with their service/product and they offered a refund to others but not me On July 14th, I tried to purchase a movie ticket through the services of Sinemia Incwhich sold me a product/service that gives me access to buy tickets a month for a set priceDuring this encounter, I had issues with their virtual payment and contacted them directly via Twitter Direct MessageThey were unable to satisfy my complaint in a timely manner and was unable to follow through on plans to watch the movieI requested a refund due to the nature of the experience and that their service that they charged me $for clearly was not finished and still encountered problemsMy friend also encountered the same problems and also messaged them on Twitter via Direct MessageThey offered him a full refund minus a charge for using their service one timeWhen I requested the same service as my friend in the form of a refund, they to

fraudulent charges, bad customer service, product was not delivered as originally described when I purchased the subscription On May I signed up for Sinemia (a movie pass like subscription) for year for a fee free card to purchase movie ticketsSince then I didn't receive my card until December During the time of my active membership, they said I could use an app to purchase tickets and since I didn't want to lose any money I compliedThis app charged me a fee every time I purchased a ticket through their app as well as adding more fees since then (in September/October-ish) Now in December, I used the service again (as they had told me to, including a check in process) and was charged a fraudulent fee on my accountNow my account is unusable until I pay Sinemia's chargesI've contacted their customer service MULITPLE times through twitter (they have no phone number to contact the company) in hopes of getting rid of the charges but they will not budge I am

Sinemia cardless system does not work and customer service will not respond The only contact information is via email, but emails remain unanswered In order to use Sinemia, you need to get a temporary credit card number to purchase tickets The last times I have done this, the card has been rejected Sinemia will not respond to the issue, therefor the prepaid movies go unused and it is a waste of money

Website advertises $7.99/monthly to watch movies/monthly for family of Charged for $x months Paid $first month then $30.99/mo Aug 3, I signed up my family of for Sinemia's summer sale offer of watching movies a month for the low price of $ When being billed it stated on their website that it will be billed for months So I paid Each time you buy tickets on their mobile app, it's an additional charge of $per tix On Sep 3, I got charged $from Sinemia When I emailed them, they responded that the first month was only for initiation fees and first month fee Their website showed no breakdown of "initiation fee" and it gave the impression that you paid $for the months would cover the entire year I was given NO RECEIPT that would show what that breakdown was

I have had nothing but awful customer service from Sinemia from day oneFrom signing up for my account (for which they signed me up for the wrong type and would not fix the mistake) until now I have had nothing but problems and confusion, and when I contact sinemia I either don't hear back or get a rude responseMultiple times I have asked for a refund and have not been granted oneIt is the most frustrating company I have ever dealt with For example, I just booked tickets to a movie starting in half an hour and I cannot complete the payment for the theatre using the sinemia credit card information provided no matter how many times I tryI have used the "cardless" card info from the app, no luckI have used my old physical card, also no luckAt this point, I've been trying to book tickets for minutes and have not been able to and will miss the movieThis is extremely frustrating I'm extremely disappointed because not only has my monthly ticket been used for today, but because I cannot check in the theatre I believe you will charge my actual credit cardMostly, my plan for today has been ruined as I [redacted] no longer go see a movie as I had planned toThere seems to be no way of contacting Sinemia outside of their support email address, so when there is an issue in the moment there is nobody to help sort it out

No Card Service Doesn't Work No Customer Support I read through the public complains below Almost all of them say the same thing: The promised card wasn't delivered The cardless program doesn't work No one at the company responds to email And so one My experience is the exact same I was promised a card It never came The company told me instead to use some cardless credit card number with an online company It doesn't work They have no customer service number So I can't call them It's a monthly service, for which I'm presently being charged, even though I've never received the promised card that would let me use this service I want a full refund and never to deal with them again

Service didn't work, complaints were ignored, refund was never issued I signed up for the service, pre-paid for a yearThe service never worked, and my card never arrivedApp didn't work at the theaterMy complaints were ignored via emailMy request for a refund was never resolved

I signed up for movies a month at $- $per movie, right? WRONG!!! Extra online fee from them when purchasing each ticketExtra fee from ticket sellerCard not received yet but $fee to get cardThat's only the beginning: you have to work between multiple websites- theirs and movie ticket site - VERY CLUNKYThen, you have to "check in." If, after all this, you fail to check in, you [redacted] be charged for ticketThis so-called "service" is horribleI deeply regret leaving MoviePass [redacted] SeptemberTheir new plan sounds terrific to me - way better than SinemiaI have an annual subscription so movies will probably end up costing me about $each + the clunky purchasing processNot happy!

Sinemia is a disingenuous bait and switch company with extra fee traps We purchased two 1-year memberships which allowed us to watch movies per month at any theater of our choice The costs of the 1-year membership was a flat $per membership About months into our membership, we were informed that Sinemia would start charging $ticketing processing fee for each movie to cover They say its to cover ticketing processing fees charges by 3rd party ticketing services like Atom and Fandango, but we're Arclight members and we don't pay ticketing fees Even though we let the system know that we pay $ticketing fees, it (Sinemia app) still makes you agree to pay the $fee in order to complete the transaction That's an extra $a year if we use our allotted movies per month So our 1-year membership is actually $219, not $as agreed to If you fail to "check in" (I'm not sure why this is even necessary probably just a fee trap) at the theater they charge you an extortion fee of $to unblock the use of the advanced ticketing In their Term & Conditions they tell you they will charge you a fee, but not how much If you want a physical card to make it easier to buy tickets in advance or at the theater, they charge you $for the little plastic credit card If you have questions about their policies, they never respond This all sounds like a class action lawsuit waiting to happen to me

Misleading advertising, lousy customer service Physical card presented as optional, but once subscribed, there is no way to request one No activation fee advertised, but once subscribed, "accelerate cardless activation" fee of $required or you must wait weeks to use the serviceThis is extortion Non-existant customer service

I purchased this service (full years payment + immediate access fee) and it has never workedI have asked for help and also a refund and was refused I purchased this service on 08/16/and tried to buy movie tickets online on both 8/& 8/and their form of payment was denied by their own vendor (movietickets.com) I e-mailed and sent messages on twitter and no one resolved the issues I asked for a refund and was told they don't give refunds

Sinemia refuses to process a refund, and keep telling me to check with my bankThey have agreed to issue me a refund a month ago yet nothing happened When I signed up for Sinemia, I signed up for a family planThey incorrectly processed my order as an individual planWhen I went to the website to upgrade to a family plan, it turned out that the upgrade would only take effect one year from todayWhy would I want to pay for something one year in advance?? I emailed them and they said they would cancel this family plan upgrade and issue me a refund in the amount of [redacted] which was billed to me on 8/26/Since then, the refund has not been processed, even though I have checked with them weeklyThey are deceitful and unethical people and I wouldn't recommend them to anyone

I subscribed to Sinemia since July From the beginning, their customer service has been horrendous1) They advertised that you get a physical card but you also have a cardless optionHowever, it is only after you sign up for the service that they tell you that they no longer offer physical card2) This "cardless feature" has many other fees involved including convenience fees, and separate "processing fees" 3) Because you only have the cardless option now, you are forced to pay the convenience fee and the processing feeAll because they stopped offering the physical card option4) They did not advertise the separate processing fee and only implemented it AFTER months of using the service and will not refund your money5) They advertise that the family plan will allow you to see movies with other people but they do not advertise that you lose that other ticket if you go alone 6) They do not respond in a timely mannerI contacted them on Septand they would only respond two days afterThey drag a conversation until Octwhich no fair resolutionThey provide empty promises and "refunds" that let them keep 2/of the money you paidIs that even a refund? TL;DR: AVOID THIS COMPANY AT ALL COSTTHEY ARE A BAIT-AND-SWITCH COMPANY! There is a class action lawsuit against them to prove it!

Within a month of subscribing to their annual membership package (people for movies per month), they changed the plan and now require paying an additional $per person processing fee on any online ticket purchased This was not the plan when I joined and the cost is unavoidable for online purchases They have an option for a physical card (costs $more to get), but that only prevents the fee if you use the card at the theater before-hand, but that's not what I signed up for I could do that with Moviepass, the reason Sinemia seemed like a better solution was I couldn't do online ordering with Moviepass, so when I got to the theater the movie was already gone or seats were bad Sinemia offered a solution at a comparable rate, but then destroyed that when they forced the additional $per person processing fee So that's $extra I have to pay for people PLUS if I see a movie at a theater that I don't get free online transactions with, then I have to pay for that convenience fee as well, so that could add another $to the cost This was not what I agreed to when I signed up but you ***'t get out of it, no refunds, and they won't honor the original agreement I understand if they needed to change their cost structure in the future, but they don't honor the original agreement nowwhich apparently means they will change more or charge more in the future without repercussions Also, it's very complicated to use their service You ***'t just decide to go to a movie, you really have to spend time in front of a computer and look up times, locations, and then work through the Sinemia app to login everything, get their card numbers, transpose all their information and then login/checkin again later at the theater Pain in the ***

Service does not work Tried using service to reverse a movie ticket but payment info rejected by the online ticketing website

Failure to provide promised services I purchased Sinemia on May 31st, To this day, I have yet to receive my Sinemia card to go to the movie theater and purchase tickets under their service I am forced to use an alternative "advanced purchase" on the mobile app which has the following issues plaguing it: - The "virtual" credit card will not work at times - The service is usable due to server issues - I am unable to attend other movies if I use advanced screening to pre-order ticketsMeaning that if I use advanced screening to get a ticket a couple weeks out, I can't purchase another ticket until that two week period has passed

I attempted to use the Sinemia app for the first time yesterdayI went to purchase the advance ticket, but it told me I must check in firstI checked in successfully when I got to the theatre, but I never received a credit card number to purchase the ticket, so I had to pay for it myselfcording to the app instructions, you should receive your credit card number as soon as you reserve the ticket, but it asked me to check in first and then never gave me a numberI've emailed Sinemia timesEach time I get the exact same message indicating I forgot to check inI checked in, but had to pay for my own ticket as I never received a cc number from SinemiaIt now says I've checked into the movie, but I haven't used any because I paid for it myself! I'm still due movies and I was also charged a convenience fee

I have tried to use this app 3 times after paying over $200. All three times were unsuccessful. All 3 times I emailed to and got no response.
I purchased in March 2019.
I attempted to use the app 3 times.
Once in April once in May and a final time In July. I have tried to email many times with no success in communication with anyone. My account with the bank I used to purchase is closed so I can't even get a refund if I did keep bothering then like some other customers have done through social media. I strongly believe they had no intention on actually providing any service.

NO card received, NO responses to emails, undisclosed fees charged When I signed up for Sinemia, the cardless feature was advertised, but it also said I could expect a physical card in the mail in days They even have this listed in their FAQ still that you can expect your card in days Yet they are saying now that their service is only cardless and they don't provide a card Cardless is great and all, but they don't tell you when you're signing up for the service that you're responsible for processing fees and you'll have to use third party websites to buy your movie ticketsThis is a shady business practice, and I want the physical card that I was expecting based off the information provided by your website when I signed up for this service