Sinemia

The cardless feature rarely ever worksThen they added the processing fee without notification, which you may know about by now if you are reading thisAnd yes, it was without notification - if everybody using the service is blindsided by the same thing, that is probably a failure on the company's partHence the lawsuit Processing fees added mid billing cycle - extremely frustrating but I [redacted] swallow thatIn my case, even when the cardless info provided fails to work, the processing fee still goes throughI've been charged three processing feesto see one movieAnd this was after I had to pay full price to see another movie because, you guessed it, the cardless info provided did not work

Sinemia is a complete "Bait and switch" scam stay away from it , no proper customer support and make money out of the customer with processing and illegitimate misuse fee

Trying to get a refund from this merchant, no where in their website states I'd be charged annuallyI have health issues and cannot afford medication For the past few months I've been requesting a refund from Sinemia incthey've been non compliant on my request even though I've given them evidence as to why I want a refundTheir website does not state you'll be charged for the full year and claims they provide a monthly serviceEven in their payment confirmation pageThey do not disclose the amount you are being chargedI've explained to them that I am on a fixed income and cannot afford their serviceAnd now I can out afford my blood pressure medication for the monthI am forced to be a part of a service that I have not used and that I do not want

I am seeking a refund of $21 for a movie ticket after the Sinemia payment for it was repeatedly denied / rejected and I had to pay out of pocket. I signed on as a customer with Sinemia with the understanding that I would be able to see 3 movies that they would pay for each month. This Wednesday, I was unable to purchase a movie ticket through the Sinemia app for a movie that appeared on their app - Creed 2 at [redacted] in Brooklyn - both approved for use with Sinemia. I had to purchase the ticket on my own CC, and request a refund of $21 (ticket price plus ticket purchasing site fee and Fandango fee), but was my request was rejected. What happened was - my wife used her Sinemia app and mine to get 2 tickets to the movie on Saturday 11/24 at 7:30pm, seat 518. She first purchased her ticket (with a Sinemia approved / app credit card number) through Fandango successfully. She then attempted to use my Sinemia app to purchase a ticket for me (seat 519) to the same show. My payment

They shouldn't be in business! This is the worst online experience I've ever had in my entire life I have nothing but non stop problems with this company and cannot seem to get anything but an automatic replyNothing has been resolved for several months in the even closed my ticket without anything being resolvedI then went online to cancel the subscription but I was still charged for January I have been contacted when I say something on social media, but then I email them are they are still not replying to my emails and following through on their promise to refund meThey then asked me to update a review and leave a nicer one, but they still have done nothing to resolve my issues- in which I wasn't able to see movies(while standing at the movie theater trying to purchase for over an hour online but had technical difficulties) and they have the audacity to ask me to update my review

Truly a scam. They will charge you for every little thing without disclosing those fees when I signed up. Also, the app will fail to register your check in and you have to pay the full amount.

Their card payment is frequently declined, making their service unusableI have sent numerous emails with no corrective actions being taken by them On multiple occasions their payment has been declined, which means that I am unable to use their serviceI've paid for an entire year, but am unable to actual utilize the programsThey have been completely unresponsive to my requests for support or a refundThey've taken my money and refuse to follow through with their end of the agreementOne instance occurred today, when my payment was declined but Sinemia still charged my account a service fee, despite not actually providing a service

Please note, I've given one star rating because this system doesn't allow proceeding with zero stars Otherwise, my rating would be zero After pre-paying for a year of Sinemia service, the service stopped working over two months ago Despite multiple attempts to resolve with Sinemia, they have still not corrected The result is that I've not received the service for which I've already paid for over two months now, so am left with no other recourse but to contact the Revdex.com for assistance The details of the situation are below I'd appreciate any support the Revdex.com [redacted] provide in effectively and fairly resolving 9/1/18: I purchased Sinemia's movies per month plan by paying the annual $fee in advance as required by Sinemia 10/10/18: I was able to use the service as advertised until 10/10/when I used Sinemia to purchase a ticket to see a retrospective screening of Alfred Hitchcock's "Psycho" Afterwards I tried to use the Sinemia app to "check-in" for the movie, but the app didn't offer "Psycho" as an option under "check-in" I don't know why the app malfunctioned, but perhaps it wasn't configured to recognize an older movie like "Psycho" 10/20/18: Sinemia emailed me that they had cancelled my account because I didn't checked in for the movie, and offered no recourse on how to resolve 10/21/18-To-Date: I made numerous attempts to contact Sinemia (first via email, then via Twitter) to clarify and resolve the situation, including providing a copy of my ticket stub and other supporting evidence that I had in fact attended this screening As with other complaints posted to the Revdex.com site, Sinemia's response was simply to site their policy and claim that I failed to check-in, so had "misused" my account In the various communications, has Sinemia continually ignored the evidence that it was the shortcomings of the Sinemia app that made it not possible to "check-in", and not some attempt at "misuse" on my part All I seek is that I receive the service that I paid for To accomplish this, given that Sinemia hasn't provided the service for which I've paid for over two months, I respectfully request that my account be reinstated for months from the date in which it is again active and working Failing that, it would only be fair that Sinemia provide a pro-rated refund of $(10/of the annual fee that I initially paid, since it only worked for months) Thank you in advance for any support the Revdex.com [redacted] provide in effectively and fairly resolving this matter

Horrible customer serviceActually, horrible customer service would be betterSinemia's customer service is nonexistentâ??They have no phone number and I have written to their customer support email times and I have not once received a response but for their automated email that goes out saying they have received your email

Purchased service does not work On June 12, 2018, I purchased a one year subscription to the Sinemia Movie serviceI paid $for the serviceWhen signing up, I was told I would receive a membership card in the mail to use at theaters that do not ticket onlineAfter one month of not receiving the card, I sent Sinemia an email through their websiteI got no responseApproximately one month later, I sent the second email regarding the membership cardStill no responseApproximately, one month after that (September), I sent the third email regarding the cardStill no responseOn Wednesday, October 3, I sent them a message using Facebook MessengerStill no response On Friday, October 5, I attempted to secure an advanced movie ticket for the following eveningI followed all of the directions on the Sinemia website and it did not workI tried on two different computers using two different browsersI ended up purchasing the ticket through Fandango for $Had the Sin

Tl;dr The worst service I have ever usedI wish I could give negative star It's definitely the bait and switch scamIt is asking for $1.8/ticket if you are using apps to purchase(previously, there is no option to use physical cardNow they give you the option, but you have to pay ~$for it, and still need to pay for $if you buy the ticket not in the same day of movie)In their main page for Ads, there is no place they mention this feeThey also reject to refund even though you just use it onceThey will also fight back for credit card chargeback without non-sense terms and conditionsBe aware!

Missing leading priceAfter selecting movies a month for I went to make payment where it stated how much I would pay, or so dollarsthere was no sign of it would charge me for the whole year so I was charged over dollars and they refuse to give back my money even after notifying them the minute I saw the charge Also at checkout, I was never giving any way of seeing how much the charge was going to beI would have never known before hitting make payment watch out for the discount codes they sendIt seems like that was how they got meit switched my monthly to yearly without knowing, again only after getting charged

Sinemia requires customers to "Check In" on the Sinemia phone App The App would not let me check in because the movie was not displayed as an option Sinemia requires customers to "Check In" on the Sinemia phone App The App would not let me check in because the movie was not displayed as an option If your movie does not display they give you an option to search for the movie Three different apps and three different accounts tried to check into see the "Holmes and Watson" movie on 12/26/ When I entered the following search terms, no matching movies were displayed; holmes holmes and watson So there was no valid check in method The only thing I did not try was entering the search using uppercase letter for the start (e.g- Holmes vs holmes) Now they have blocked my account unless I pay a $misuse fee The customer service is non-existent I have prepaid for a year and this company is a complete scam In addition to the above issue, it seems like every

I paid for the year up front and today I tried to buy tickets in advance with the credit card information provided and the AMC site said it didnt go through! I have sent emails regarding different issues and have not received a reply on any of them What is the process of getting this company reported to the state authorities to get this settled or their business license revoked?

Sinemia definitely sounds like a better deal (particularly for couples) others out thereand I was THIS close to pulling the trigger on MP yesterdayI'd dig into Sinemia and joined.Right now they keep on with a zero issue on my end, so I love itOne thing that I don't like is how peculiar they are with the exact date and time of the premium showingThey should make it once every month, instead of literally every days

This is one of the most dishonest companies I have ever dealt withThey sign you up with their planBut once you start your plan, they will start adding all these hidden fees, giving no proof that they are incuring theseThey will say its covered in their terms, but you also have "You won't make change until next billing"Yet they don't understand their own terms and condition that you can't add a fee in middle of a subscriptionI was told initially that I would be getting a physical card they keep on delaying that saying, you would soon be able to order itThis is a useless service which I recommend staying away fromBetter give that money you won't get back to charity

Service is holding my account ransom for $because of a "misuse fee" Misuse fees were not part of this service when I signed up, and appeared suddenly and without warningThe fee is charged when I used their service to get a movie ticketTheir app was buggy and didn't work and I was running late to the movie How can I be held responsible if their software does not function correctly?

Paid $for Sinemia movie pass [redacted] Card did not arriveCompany switched to a web app which does not workProduce unusable, requested refund I purchaed the "Sinemia for Two" annual plan for $on May 8, Sinemia messaged me that they had received my payment and that I would receive a physical Sinemia card in about daysBy May 31, no card had arrived, and I followed up with the company via their customer service email No response On June 21, Sinemia sent us a mass message saying that the "Sinemia Cardless" app was now availableSince we were promised a physical card by Sinemia, I considered this a violation of our purchase agreementIt is also the case that there are many, many complaints that the Sinemia app simply does not work It appears that a majority of customers will activate the Sinemia app, but then are unable to use it to access movie tickets The subscription clock keeps ticking while Sinemia effectively denies customers access to the product

I joined Sinemia because they appear to be a legit company from the US that provided a legit service for the avid movie goerSince I've joined weeks ago, I have not been able to enjoy the service they promisedWhen I originally joined, they promised the card in days, that was apparently a lie and now they updated their site and it now says it would take months to get the cardAlso, when you submitted a support email, they will get back to you in hours, I've sent about emails to their support and they have only ever responded once and it wasn't a helpful email since what they advised didn't workThis company is starting to feel very shady, especially since they ask for an annual payment, that is a red flag in my opinionI would advise anybody that is interested in Sinemia subscription in Canada to save your money

[redacted] service - every time I tried to buy a ticket for a movie online (5x) I was charged a $1.80 convenience fee & a ticket was NEVER purchased. I have emailed their help email 3x in the past 10 days trying to cancel my subscription & have NOT heard back from anyone