Sinemia

I was charged for a yearly memebership which I was unaware ofEven in my account it says my membership plan is $a month I purchased a couples plan for my boyfriend and I and was told I would be paying $a month for my memebershipWhen checking out there was no total amount I would be charged for my membershipI was unaware of how much I was being charged and now I am left with $because this business follows dishonest practicesIf you are only able to give users yearly memberships display the price that they will be paying beforehand! I was not given a display that said my total costI was only told I would be paying $a month

Sinemia has clearly taken advantage to moviepass [redacted] to scam users into buying their serviceThey charge upfront for a whole year and there is no customer service and no way to get back your moneyThere is no phone number to call and they will not respond on email They will not provide you with card like moviepass [redacted] you pay $for itTheir auto-generated Master Cards keep getting rejected on all sites (including atom tickets )oftenIn short you cannot make a purchase whenever you want and have to try your luck Looks like they clearly do not care for customer servicewhich should have been obvious by their upfront charge systemsI have been scammedhope others [redacted] take more prudent decision

They charged me more than they should have, I have not even received my card and it's been almost a month. I have sent messages in regards to card not being recieved and still no response poor customer service. This almost seem like I was scammed smh

I have had a problem since Tuesday 11/and sent everything that was requested of me to Marty on 11/I never heard from him again and when I emailed as a follow-up, Rachel asked me for the same informationWhen I wrote back to her, she never responded so I emailed again on 12/Today, Giselle wrote me again asking for the same informationThere is no one there that is competent enough to do their job and get my issue resolvedIt's like I am just staying in the spin cycleI've put my entire annual pre-paid membership in dispute with my credit card company because I ***'t trust they will ever want to provide me with the type of customer service that I paid for and deserve to have

Website is misleading and business refuses to proceedto provide refund or physicall card In July I signed up for a year subscription and paid upfront After doing much research through the FAQ on the website I found that the site says the physicall card can take up to months receive It also started that your subscription didn't start till you first used the card2months later and I reach out as I haven't received my cardUpon contacting them they say they went cardless back in JuneI pointed out that thre website still shows card delivery in months in FAQAlso they're telling me that my membership has started 2months ago even though I haven't useditIn addition their cardless option chargesme a fee everytime I use itRequested a refund since the service is not what I paid for but was denied

Worst company and support I've every seenI've reached out multiple times to find out about things and they haven't responded and now I can't even cancel the membership and get a refund cause they won't respondDO NOT FALL FOR THIS SCAM!!!

Worst Website and Customer ServiceEven though rating is star everywhere, they never gonna changeI sent many emails and messages in instagram, they never respondedThey don't have time to respond to customers but have time to post instagram posts

Product was not usable most of the time, service discontinued in between and no refunds provided
Sinemia was a monthly movie subscription service. I subscribed to the service in April 2018 with my username as ***, and my registered email is ***. I did not receive the physical card which I can use to avail the subscription service. Sinemia said I would receive within 7 days of payment however I did not receive the card until June 2018. Then on June 20 2018 I received an email(attached) saying that a physical card is not required and that I can use a new feature called Sinemia cardless, with which I can purchase movie tickets without the physical card. The email clearly said that the cardless feature is same as a physical card, as per my plan I was supposed to get two free movie tickets per month. Now once I activated the new cardless feature, I was never able to use it to purchase the tickets. The problem I was facing was that the app was allowing only to purchase tickets using third party websites like atom or fandando, and if I purchase from those websites I have to pay a fee of $2-$3 per ticket whereas I was supposed to get that ticket for free. So in summary the cardless feature never worked same as a physical card. Then in Jan 2nd 2019 I received one more email that the Sinemia introduced the physical card again, when I tried to request a physical card now the card was not free and I had to pay about $40 or something to get a physical card, they sold the service initially saying that the users will get a free physical card and then changed their word later saying it is not free. I paid for one year of service with two free movie tickets each month and in all I was able to use the service only twice that too paying additional amount from my pocket each time. And to add to that the company stopped the service entirely when I had still 3-4 months of service available.

Their app wasn't working properly and they are charging me a misuse fee I signed up for Sinemia a few months ago and have had issues with their app since the beginningThe first time I used the app to purchase movie tickets I thought the app checked me in automatically because I had two location turned on for the app so missing check in that time was my faultAfter that they told me I missed check in so I went online and learned how to check inThe next few times I went to movies the check in button did not show up in the appI emailed them about it and they just sent a standard response that I missed check in even though I told them the app wasnt working rightOut of all the times I used the app the check in button only appeared onceI ordered (and paid extra for) the card feature as the app isnt working but it hasnt arrivedAfter my most recent movie when the check in app didnt appear they told me I have to pay a $misuse fee and I cant use the program until I pay itI

Purchase Date: June 2, Sinemia Movie and Dinner Plan for - Days with $gift certificate for Restaurant.com for $ [redacted] Payment Method: Discover CardPayment Amount: $[redacted] Problem Date: September 19, Complaint: I am due a refund from Sinemia for instances of breach of contract - my purchase included a $gift card for restaurant.comSinemia instead only gave me a $gift cardMy primary subscription was prepaid for an annual premium movie membership which allows me to purchase days of movies for people each month for monthsSince September, the app that is required to reserve movie tickets from Sinemia has not allowed me to log into my accountTherefore Sinemia has made it impossible for me to get movie tickets which I have already prepaidI have repeatedly requested a solution to their app problem and have had no response from SinemiaTherefore, I am left with the only choice to cancel

Ordered gift Never received Requested refund Support doesn't answer for months Ordered gift Never received Requested refund Support doesn't answer for months

Constant deceptive marketing and completely unhelpful and slow customer service Signed up with a referral link, the promotion being $credit, $if coming from a rival serviceFirst off, there was no place to indicate I was coming from MoviePassSecondly, there's no indication anywhere that credit in your Sinemia Wallet is only useable if it exceeds the purchase priceSo with only $in my wallet, there's no way for me to use it toward my $membership The site also indicates you [redacted] buy yourself gift cards, which I did, but then there's no way to redeem itFollowing the link in the emailed gift card leads to the page to buy more gift cardsThat page has a "redeem" link, but it leads to the FAQ, which says to redeem, use the code on checkout...but there is no checkout if you're on a monthly plan already Several times my virtual card has been declinedSinemia provides no feedback on this, and once it's been declined, you have to cancel the purchase in order to buy from somewhere else...and you only get one cancellation a dayThe auto cancellation takes two hours from the original show time to kick in, by which time it's too late to make other plans Which is not to mention the surprise fees that were added onto the service for each ticket purchase which were not described at the time that a monthly subscription was agreed to by their customer base Trying to get customer service to respond within a couple days, much less in a timely manner, much less with help, is impossibleNo credits offered, no refunds offered for promotions earned or services purchased which cannot be usedOften times they don't even answer the question you are clearly asking, forcing you to start over from the beginningIt's like Kafka started a website

Company has refused to address an issue with their service which has resulted in poor service and a membership misuse fee The company charged me a membership misuse fee of $46.xx because I was unable to check into the movie through the iPhone application Because the app crashes whenever I attempt to check-in, I am unable to do so Sinemia replied to my first email asking for screenshots It is impossible to provide screenshots of an app crash Additionally, I am unable to get to the part of the app where it crashes unless I am able to actually book an advance ticket and "check in" I reached out to them for assistance to obtain instructions on how they would like to me accomplish this request and they simply responded with an email that the app is working and their decision was final They've yet to provide the actual instructions on how to complete their request (I suspect because it is not possible) They've routinely told me that their decision is final and repeatedly clos

No activation of serviceHidden feesAsks for social security numberRefusal to offer refunds or partial refunds despite not activating This service is fraudulentOnce you pay you have top wait for "activation" to use it it has been almost a week and my account is still not activatedI asked to cancel or get a refund and I cannot cancel because my account is not yet "activated" They are asking for the last digits of my social security number to activateNever have I provided this info for a subscription service or productThe reviews of this service online are terrible They refuse to allow me a refund despite my service not being activated yetI am afraid they will use my charge my card multiple times like they have done with other usersAnd afraid to use mt SS# to activate my account to use itPlease look into this business and read their reviews in the apple app store and shut them down

The company is unreachableNo response to multiple contact attemptsNo customer service numberHave not received the product in weeks I accidentally signed up for a more expensive service when signing up for a membership on their website because they tricked me into adding on additional services I didn't needI immediately tried contacting them to cancel the membership or change it to the lower one, and they never respondedWeek goes by and I hear nothing, so I email them againWeek goes by and nothingSO I email them againThat was a week agoThey have no customer service numberThere is no way to reach them directlyIt's up to them to get back to you when they want to and IF they want to apparently because I still have not received a responseThey're shadyThey're misleadingAnd after going through this I found multiple review websites where people are complaining about the same things as meI never should have signed up for their service

A couple weeks ago, I talked with a Sinemia staff member via Messenger about if I downgraded from the - 3D movie package for people to the 3- 2D movie package for people, would I be charged the membership fees again They responded and said I would not So last week, I went and downgraded from the to the plan and I was recharged for the membership fees plus the new monthly fee This has been the such an expensive adventure and probably would have saved money by not having a subscription Especially since I can not get a physical card and always have to pay online convenience fees every time I use the service All I want is to be reimbursed the extra membership fees A physical card would be nice too so I don't have to continue to pay extra fees

I have been overcharged 3 times. The first time, the business resolved the issue. The 2nd and 3rd I've had no response. I joined in January for $11.99/month for two movie tickets per month. I was billed before I received the card and the company responded to email and resent the card. They said they had refunded the second charge but had not. But in April I began to be charged $29.99/month. I've emailed four times and had no response. 5/22 29.99 4/23 29.99 3/16 11.99 1/30 11.99

Confusing app causing wrong movie time purchased At 1340pm on 12/22/2018, I purchased advance movie tickets for a 2305pm 12/22/show for Aquaman 3D ImaxThe ticket total was 46$ including the convenient fee of 3.80$ Which I paid already from my visa For some reason, the app let me puchase the tickets at 1105am 12/22/which had already passedWhen I tried to check in at 2240pm, the app did not let me check in saying that it has to be within mins of the showtimeIt is so confusinghow can they let me purchae a movie that had already passed and didn't stop me from purchasingThen charged me with the price of the tickets including the fee of 46$ which Includes 3.80$ that I already paid forI sent them my tickets stating what happenedThey replied me a week later saying that because I misused the app so they are charging me everything including the fees of 3.80$ that I paid already

I ordered a gift membership for $on April 17, for my mother from SinemiaAfter purchasing, I received an email from Sinemia saying the card would arrive at my mother's address in daysOn the 12th business day I contacted their support asking for an update on the cardI received no responseI have since sent more support requests and gotten no response, I've written on their Facebook page where I saw that others were having the same issue, being charged, receiving no card, and getting no response from customer serviceIt also looks like they've been deleting those comments because I can no longer find my original ones or the ones that others wroteI finally have sent them a message via Facebook Messenger from their page, and have yet to receive a responseI have reported them to my credit card company so hopefully I will get my money back that way, but this company seems to be a scam I ordered a gift membership for $on April 17, for my mother from Si

Sinemia has refused to refund me for a movie which Sinemia was refunded by a participating theaterAlso, I was unfairly charged a penalty of $ Sinemia is a subscription service that for a fixed amount allows you to see a fixed number of movies in theatersI recently purchased a ticket through Sinemia to see a film called Mary Queen of Scots at the Angelika Film Center in New York, NYI had to cancel the ticket, and the movie theater kindly refunded the amount to SinemiaI was not present at the theater, but the manager did send me several screenshots that proved a refund had been issued to the card number given to me by SinemiaSinemia refused to reinstate that movie credit, stating that my proof was insufficient, though it was all I was able to obtain from the businessAlso, I was charged a "misuse fee" related to the same filmThis was because I did not "check in" upon arrival to a film for which I canceled the ticket (and for which Sinemia received a refund