My primary issue is that my personal information was sold to this company without my knowledge or permission, this is coming from a federal worker who already had his personal information compromised via OPM and have had to put monitoring on my accounts to be notified when unknown individuals try to access my SSN Well I was alerted of a hit by SLS, a company I was unaware of, who reported that I was behind in payment for over days, which as I informed them was not the case because I have been making electronic payments to *** the known servicer of my loan SLS stated they sent me letters introducing themselves to me, and I stated to them I receive tons of unsolicited mailings, thus placed I do not do business with go straight into the recycle bin and trashed and are looked at as solicitations I informed them that I did call *** last week and they confirmed me of the unfortunate truth that they sold my loan for profit to SLS without my knowledge SLS reports they did not
The short version of this review is that, while I share some of the fault for getting into this situation, I firmly believe that, had I been involved with a more customer focused and reputable financial institution, none of this would have gone this farThe recent situation is that, after my last escrow analysis, I agreed to be changed to paperless billingThat analysis was in MarchI received my first paperless notification in June and no paper bills since thenAnd the notification was just that, not a bill, but a notification that I could go online and get my billThis was the first communication regarding a bill I received from SLS that had my new, higher escrow payment on itAs a result, I had been under paying my bill by 2.7% or soI continued to receive notifications that my payments were being applied through MayThis June when I received my first electronic bill notification, I logged into their website and it showed that I was delinquent by a full payment and my payment for June had not been madeI called and was told that because I was not paying the contractual amount, my payments had been applied directly to the premiums and now fees had been applied because I hadn't payed the interest or escrow on the account--Those are the disclosed factsAs I said up top, part of this is my fault for not checking in on them every monthHowever, my opinion based on those disclosed facts is that Specialized Loan Servicing appears to be set up to do the bare minimum to comply with ever weakening consumer protection laws in order to generate feesThe quality of their communication is substandard compared to all other financial institutions I deal with **Two months without communication of a billNot letting me know that my payment was not enough while still communicating that payment was applied.** Their policies of how to apply payments to accounts is engineered to generate late fees**Applying payments to premium instead of outstanding escrow and interest amounts.** The summary of my account on their website is out of date**Three weeks through June and my next payment is still listed as June without reflecting an increased next payment amount to account for the "missed" payment.** It takes them weeks if not months to perform actions other financial institutions can accomplish immediately**Chase was able to properly apply credits immediately the one time in years I ran into an issue** And for all the times I have tried to leave feedback with them directly, I can't find electronic contact information, and their phone system dumps even when I indicate I want to leave feedback
On April we received a notice that we were behind on our mortgage payment (did not make April's payment) We called (SLS) them on April and after being on the phone for over an hour we were told that they received a check to pay for our raise in property taxes but have no record of us making the mortgage payment We sent both checks (property tax increase payment and mortgage payment for April, 2018) IN THE SAME ENVELOPE on March 24th We have proof (from our bank) that BOTH checks cleared so they did receive our payments They have no record of receiving the mortgage payment and have added late fees to this which could subsequently lower our credit score We were told they would look into this and get back to us We will undoubtedly have to call back again tomorrow and talk with another 2-people who have absolutely no idea what they are doing to clear this up How can a company cash a check and not keep track of it and then send a statement saying you are behind in payments and going to be charged extra? There should be repercussions for them This is not the first thing they have done since they assumed our mortgage back in October We had paid our property taxes and they showed no evidence of this and were sending us late notifications as well as threats to turn us in to a collector(We paid our taxes well in advance and had documentation to prove it) That took almost a week of different phone calls (from our end) to fix that This company is ridiculous and unfortunately consumers have NO SAY in who assumes their loans and this company knows it Their customer service is as poor as I have ever seen and they are the most incompetent business I have dealt with in years Stay away from this company, do whatever you can to not have your loan be assumed by them as all it will do is create constant headaches and undo stress in your life We have already consulted with an attorney and are slowly building our case, especially if our credit score is affected by their inept ability to conduct business in an appropriate manner
September 10th my home was hit by Hurricane IrmaI'm still repairing my home and fighting with the insurance company for moniesThat being said SLS Specialized Loan Servicing in Dec is charging me a "hurricane survivor" $for a BPOThat was lowered from $I understand this is done to make sure the property is still standing which it is and all payments have been made up to dateBy law they gave a month forbearanceI've since paid the forbearance in full and paid all payments on timeI have other mortgages that didn't charge any BPO fees and some company's charged then waived with 1-phone callSLS has been terrible I've called ever month because I can't pay my mortgage because these fees are automatic when paying on-line paymentThis has to be stoppedSLS are crooks and thieves stealing monies from hurricane victimsMy home will survive all my payments are currentSLS can not take advantage of people in tough times! These fees are insane and should be stopp
Negative review say they never go paperwork then send you paperwork to work things out after they day policy to string you along till it's to late to save your homeThey never plan to help or do anything but forclose on your home.!!!! GET A LAWYER ASAP!!!!!!??? Don't deal with them your self!
TerribleIs All I Can SayVery UnprofessionalI've Never Seen A Company So Unorganized As Specialized Loan ServicesMy Question Is How Are They Still In Business?
This company is servicing my home loanThey have the wrong information regarding my escrow accountBeing as such they want a higher amount of money to be sent in each monthI have in the past sent them documentation showing proof of the correct amountBut that documentation seems to have been lost
Now they tell me that the monthly payment that was sent in will not be applied to my account because it is not the full amountThis will inevitably cause a "Notice of Default" to be issued
Can you assist me in getting Specialized Loan Servicing to correct their information and re-calculate the proper monthly PITI amount?
SLS is a debt-collection company that's moved into the mortgage-servicing business
SLS acquired my mortgage in May [my property is in California]
It was a simple mortgage -- ie not an escrow account mortgage
Around August 2017, SLA decided to convert my mortgage to an escrow arrangement
They did this internally and did not communicate this to me until confusingly-described charges for escrow account-sounding things began to appear on my monthly statement, around the same that
I tried to pay my November property taxes, and discovered that SLS had paid them
They had simultaneously started, again without any communication to me, allocating part of my mortgage payment to their escrow account and part to my mortgage account -- thereby proclaiming my mortgage as late-paid/short-paid
I have received at least roboletters confirming this arcane set of artificially-created calculations, none of which answers my question as to how/why this happened and/or how to r
SLS purchased my loan and completely screwed me on fees and late charges, I had year loan and was never late and was almost years ahead of scheduleStay away from this company
We filed bankruptcy in and requested SLS provide us a Loan modification for our second mortgage and never received a response from SLSIn February when we attempted to refinance (we were going to include a payoff to SLS for the 2nd mortgage) we found out SLS placed a Lien on our propertyFor years SLS never sent us a notification or request for payment or loan modification agreementAs a result, we are unable to refinance and SLS refuses to provide us a loan modification or any notice or attempt to try and negotiate payment termsWe are very disappointed with this company and do not recommend them to anyone
The website for this company is terribleThe pages take forever to loadYou are charged $just to pay electronically (online and by phone)I have never been so disappointed in a mortgage companyI'd also like to that Ditech for selling us offWell done -- way to make a customer feel valued
My loan was transferred to SLS in from *** *** *** At the time of the transfer, SLS had the monthly payment amount incorrect and had some sort of small escrow account setup for a few dollars a month I called them immediately in and told them that there is no escrow account and to remove that, but they never did On my January statement they indicated a that they made a payment of $for Delinquent Tax Advance, and a credit of $for Fee Collection Corp Adv Short Pymt I called them immediately and again told that there is no escrow account, I pay the property taxes directly to the county, and there is no way that they made any payment to the county as the taxes were paid in full when due They told that they would research it and get it correct Since then, nothing has been resolved, they now show a past due amount of $52.61, and they fraudulently have added fees that they say I must pay I have now called times waiting on hold for up to
my loan was transferred to SLS around dec of 2016--i have had to make many many calls because of issue with my loan and to pull information about my loan from SLS the problem is reaching this companythey put you in que and after 30-minutes you are disconnected only to have to start all over again which I have had to do many times and after over attempts and hours later yesterday alone I know this is not right to the consumer if there is an issue with your loan if you can finally reach this company the problem has escalated I now have been trying to get some info on my ins which I had my agent send to them and it was verified that they received it has taken many days and over hours and still passed around to different depts and disconnected and or hung up on without and notice over times.THIS is a reoccurring problem and after reading some blogs I now know this is how this company conducts its business and is there practice it would appear
So I am in a chapter Bankrupcty, but my mortgage is not a part of this BankrupctyOriginally it was *** and looks like it still is *** but Also Specialized loan servicing llc when I log into my account it says Unviewable so I called and was told it was for my protection, I told them I wanted to view my account info and had my lawyer send them a letter giving them permission to allow me to view my account onlinebut they still refuse to do soI talked with my lawyer and was told as long as they have this letter they are able to let me view my account info online and I have every right to do soBut they still will not let me and now asked for my to contact their lawyer which he is in the process of doing
let me just add that this account is and has always been in good standing I have never given them any reason to to treat me this way at allI have made every payment on time never late ,not once and never missed a payment
This is the worse company to work with My loan came due I've been working on refinancing and explained that to them they won't let me make any type payment till the refi went through I have filed paper work times with them with no response I"m now being reported to credit bureau for no payment which is messing up refi I finally sent paper work via in the internet No response Called and said can't except because it's electronically signed I'm now back to square one They could care less I have been working with them for months and no one seems to know anything I will be reporting to federal government because of how they do practice I didn't choose this company my loan was sold from Morgan Stanley STAY AS FAR AS WAY AS YOU CAN FROM THIS COMPANY I may end up having to sell my home because of them I have never been late on a mortgage payment in my life, till now
Specialized Loan Servicing(SLS) failed to pay my Flataxes in a timely matter from my escrow account causing me to pay the taxesThis was done on 12/28/and to date SLS has failed to return me the money owedThey do not respond to my complaints and when I do speak to someone I get no resultsThis has been going on since 12/28/with no resolution in sight, the money that I used to pay the taxes was set aside for other expenses that are coming due on February 1st and I do not see this getting resolved before theI'm in need of your help to get this resolved, I'm not asking this company for anything special just the return of my money, they have it in my escrow account since December and they failed to pat the taxes
My mortgage was became under management of SLS in January of While I was away overseas they sent a letter by mail stating they needed proof of insuranceI get back home to find that they refunded my entire escrow and they did not use the funds to pay my property taxes leaving them almost months past dueI fax them my proof of insurance which I've been paying out of pocket for years and they then proceeded to pay off my policy without notifying me
The above combined really messed up my escrow accountWithin a day period I received pieces statements from them all of which included different monthly payments due on the 1st of the following monthOne was $750/mo HIGHER than I've ever paid for this mortgage in my life
At this point I sent in a letter in writing to have my escrow account removedThey denied me saying that they couldn't because of a late payment within monthsUntil they messed up my escrow account I have NEVER paid my mortgage late in years
Sent a letter asking for debt verification back in October of last yearThe company has not responded to my letter per the fair credit reporting actI have tried to call them by phone with no succes
A payment was submitted to SLS at the same time my servicing was being changed to Bayview Lending Service This notice was not sent to me in a timely matter as I have my bill pay service paying this from my checking account I was told my payment would either sent back to me or directly to Bayview lending and the payment would be posted the same day it was received by SLS The payment check had been cashed by SLS but my payment was never postedI have called numerous times and they keep telling me that it is in the Cash Department and the payment is still in Pending process This has been in the pending process for the over the past weeks now and still not answer In the meantime my payment is late I've been calling everyweek and I have sent in the documents of the cashed check
My primary issue is that my personal information was sold to this company without my knowledge or permission, this is coming from a federal worker who already had his personal information compromised via OPM and have had to put monitoring on my accounts to be notified when unknown individuals try to access my SSN Well I was alerted of a hit by SLS, a company I was unaware of, who reported that I was behind in payment for over days, which as I informed them was not the case because I have been making electronic payments to *** the known servicer of my loan SLS stated they sent me letters introducing themselves to me, and I stated to them I receive tons of unsolicited mailings, thus placed I do not do business with go straight into the recycle bin and trashed and are looked at as solicitations I informed them that I did call *** last week and they confirmed me of the unfortunate truth that they sold my loan for profit to SLS without my knowledge SLS reports they did not
The short version of this review is that, while I share some of the fault for getting into this situation, I firmly believe that, had I been involved with a more customer focused and reputable financial institution, none of this would have gone this farThe recent situation is that, after my last escrow analysis, I agreed to be changed to paperless billingThat analysis was in MarchI received my first paperless notification in June and no paper bills since thenAnd the notification was just that, not a bill, but a notification that I could go online and get my billThis was the first communication regarding a bill I received from SLS that had my new, higher escrow payment on itAs a result, I had been under paying my bill by 2.7% or soI continued to receive notifications that my payments were being applied through MayThis June when I received my first electronic bill notification, I logged into their website and it showed that I was delinquent by a full payment and my payment for June had not been madeI called and was told that because I was not paying the contractual amount, my payments had been applied directly to the premiums and now fees had been applied because I hadn't payed the interest or escrow on the account--Those are the disclosed factsAs I said up top, part of this is my fault for not checking in on them every monthHowever, my opinion based on those disclosed facts is that Specialized Loan Servicing appears to be set up to do the bare minimum to comply with ever weakening consumer protection laws in order to generate feesThe quality of their communication is substandard compared to all other financial institutions I deal with **Two months without communication of a billNot letting me know that my payment was not enough while still communicating that payment was applied.** Their policies of how to apply payments to accounts is engineered to generate late fees**Applying payments to premium instead of outstanding escrow and interest amounts.** The summary of my account on their website is out of date**Three weeks through June and my next payment is still listed as June without reflecting an increased next payment amount to account for the "missed" payment.** It takes them weeks if not months to perform actions other financial institutions can accomplish immediately**Chase was able to properly apply credits immediately the one time in years I ran into an issue** And for all the times I have tried to leave feedback with them directly, I can't find electronic contact information, and their phone system dumps even when I indicate I want to leave feedback
On April we received a notice that we were behind on our mortgage payment (did not make April's payment) We called (SLS) them on April and after being on the phone for over an hour we were told that they received a check to pay for our raise in property taxes but have no record of us making the mortgage payment We sent both checks (property tax increase payment and mortgage payment for April, 2018) IN THE SAME ENVELOPE on March 24th We have proof (from our bank) that BOTH checks cleared so they did receive our payments They have no record of receiving the mortgage payment and have added late fees to this which could subsequently lower our credit score We were told they would look into this and get back to us We will undoubtedly have to call back again tomorrow and talk with another 2-people who have absolutely no idea what they are doing to clear this up How can a company cash a check and not keep track of it and then send a statement saying you are behind in payments and going to be charged extra? There should be repercussions for them This is not the first thing they have done since they assumed our mortgage back in October We had paid our property taxes and they showed no evidence of this and were sending us late notifications as well as threats to turn us in to a collector(We paid our taxes well in advance and had documentation to prove it) That took almost a week of different phone calls (from our end) to fix that This company is ridiculous and unfortunately consumers have NO SAY in who assumes their loans and this company knows it Their customer service is as poor as I have ever seen and they are the most incompetent business I have dealt with in years Stay away from this company, do whatever you can to not have your loan be assumed by them as all it will do is create constant headaches and undo stress in your life We have already consulted with an attorney and are slowly building our case, especially if our credit score is affected by their inept ability to conduct business in an appropriate manner
September 10th my home was hit by Hurricane IrmaI'm still repairing my home and fighting with the insurance company for moniesThat being said SLS Specialized Loan Servicing in Dec is charging me a "hurricane survivor" $for a BPOThat was lowered from $I understand this is done to make sure the property is still standing which it is and all payments have been made up to dateBy law they gave a month forbearanceI've since paid the forbearance in full and paid all payments on timeI have other mortgages that didn't charge any BPO fees and some company's charged then waived with 1-phone callSLS has been terrible I've called ever month because I can't pay my mortgage because these fees are automatic when paying on-line paymentThis has to be stoppedSLS are crooks and thieves stealing monies from hurricane victimsMy home will survive all my payments are currentSLS can not take advantage of people in tough times! These fees are insane and should be stopp
Negative review say they never go paperwork then send you paperwork to work things out after they day policy to string you along till it's to late to save your homeThey never plan to help or do anything but forclose on your home.!!!! GET A LAWYER ASAP!!!!!!??? Don't deal with them your self
!
TerribleIs All I Can SayVery UnprofessionalI've Never Seen A Company So Unorganized As Specialized Loan ServicesMy Question Is How Are They Still In Business?
This company is servicing my home loanThey have the wrong information regarding my escrow accountBeing as such they want a higher amount of money to be sent in each monthI have in the past sent them documentation showing proof of the correct amountBut that documentation seems to have been lost
Now they tell me that the monthly payment that was sent in will not be applied to my account because it is not the full amountThis will inevitably cause a "Notice of Default" to be issued
Can you assist me in getting Specialized Loan Servicing to correct their information and re-calculate the proper monthly PITI amount?
SLS is a debt-collection company that's moved into the mortgage-servicing business
SLS acquired my mortgage in May [my property is in California]
It was a simple mortgage -- ie not an escrow account mortgage
Around August 2017, SLA decided to convert my mortgage to an escrow arrangement
They did this internally and did not communicate this to me until confusingly-described charges for escrow account-sounding things began to appear on my monthly statement, around the same that
I tried to pay my November property taxes, and discovered that SLS had paid them
They had simultaneously started, again without any communication to me, allocating part of my mortgage payment to their escrow account and part to my mortgage account -- thereby proclaiming my mortgage as late-paid/short-paid
I have received at least roboletters confirming this arcane set of artificially-created calculations, none of which answers my question as to how/why this happened and/or how to r
SLS purchased my loan and completely screwed me on fees and late charges, I had year loan and was never late and was almost years ahead of scheduleStay away from this company
We filed bankruptcy in and requested SLS provide us a Loan modification for our second mortgage and never received a response from SLSIn February when we attempted to refinance (we were going to include a payoff to SLS for the 2nd mortgage) we found out SLS placed a Lien on our propertyFor years SLS never sent us a notification or request for payment or loan modification agreementAs a result, we are unable to refinance and SLS refuses to provide us a loan modification or any notice or attempt to try and negotiate payment termsWe are very disappointed with this company and do not recommend them to anyone
due to auto pay mistake, now until sept I have mail in a cashiers check.(punishment) horrible loan company
The website for this company is terribleThe pages take forever to loadYou are charged $just to pay electronically (online and by phone)I have never been so disappointed in a mortgage companyI'd also like to that Ditech for selling us offWell done -- way to make a customer feel valued
My loan was transferred to SLS in from *** *** *** At the time of the transfer, SLS had the monthly payment amount incorrect and had some sort of small escrow account setup for a few dollars a month I called them immediately in and told them that there is no escrow account and to remove that, but they never did On my January statement they indicated a that they made a payment of $for Delinquent Tax Advance, and a credit of $for Fee Collection Corp Adv Short Pymt I called them immediately and again told that there is no escrow account, I pay the property taxes directly to the county, and there is no way that they made any payment to the county as the taxes were paid in full when due They told that they would research it and get it correct Since then, nothing has been resolved, they now show a past due amount of $52.61, and they fraudulently have added fees that they say I must pay I have now called times waiting on hold for up to
my loan was transferred to SLS around dec of 2016--i have had to make many many calls because of issue with my loan and to pull information about my loan from SLS the problem is reaching this companythey put you in que and after 30-minutes you are disconnected only to have to start all over again which I have had to do many times and after over attempts and hours later yesterday alone I know this is not right to the consumer if there is an issue with your loan if you can finally reach this company the problem has escalated I now have been trying to get some info on my ins which I had my agent send to them and it was verified that they received it has taken many days and over hours and still passed around to different depts and disconnected and or hung up on without and notice over times.THIS is a reoccurring problem and after reading some blogs I now know this is how this company conducts its business and is there practice it would appear
So I am in a chapter Bankrupcty, but my mortgage is not a part of this BankrupctyOriginally it was *** and looks like it still is *** but Also Specialized loan servicing llc when I log into my account it says Unviewable so I called and was told it was for my protection, I told them I wanted to view my account info and had my lawyer send them a letter giving them permission to allow me to view my account onlinebut they still refuse to do soI talked with my lawyer and was told as long as they have this letter they are able to let me view my account info online and I have every right to do soBut they still will not let me and now asked for my to contact their lawyer which he is in the process of doing
let me just add that this account is and has always been in good standing I have never given them any reason to to treat me this way at allI have made every payment on time never late ,not once and never missed a payment
This is the worse company to work with My loan came due I've been working on refinancing and explained that to them they won't let me make any type payment till the refi went through I have filed paper work times with them with no response I"m now being reported to credit bureau for no payment which is messing up refi I finally sent paper work via in the internet No response Called and said can't except because it's electronically signed I'm now back to square one They could care less I have been working with them for months and no one seems to know anything I will be reporting to federal government because of how they do practice I didn't choose this company my loan was sold from Morgan Stanley STAY AS FAR AS WAY AS YOU CAN FROM THIS COMPANY I may end up having to sell my home because of them I have never been late on a mortgage payment in my life, till now
Specialized Loan Servicing(SLS) failed to pay my Flataxes in a timely matter from my escrow account causing me to pay the taxesThis was done on 12/28/and to date SLS has failed to return me the money owedThey do not respond to my complaints and when I do speak to someone I get no resultsThis has been going on since 12/28/with no resolution in sight, the money that I used to pay the taxes was set aside for other expenses that are coming due on February 1st and I do not see this getting resolved before theI'm in need of your help to get this resolved, I'm not asking this company for anything special just the return of my money, they have it in my escrow account since December and they failed to pat the taxes
My mortgage was became under management of SLS in January of While I was away overseas they sent a letter by mail stating they needed proof of insuranceI get back home to find that they refunded my entire escrow and they did not use the funds to pay my property taxes leaving them almost months past dueI fax them my proof of insurance which I've been paying out of pocket for years and they then proceeded to pay off my policy without notifying me
The above combined really messed up my escrow accountWithin a day period I received pieces statements from them all of which included different monthly payments due on the 1st of the following monthOne was $750/mo HIGHER than I've ever paid for this mortgage in my life
At this point I sent in a letter in writing to have my escrow account removedThey denied me saying that they couldn't because of a late payment within monthsUntil they messed up my escrow account I have NEVER paid my mortgage late in years
Sent a letter asking for debt verification back in October of last yearThe company has not responded to my letter per the fair credit reporting actI have tried to call them by phone with no succes
A payment was submitted to SLS at the same time my servicing was being changed to Bayview Lending Service This notice was not sent to me in a timely matter as I have my bill pay service paying this from my checking account I was told my payment would either sent back to me or directly to Bayview lending and the payment would be posted the same day it was received by SLS The payment check had been cashed by SLS but my payment was never postedI have called numerous times and they keep telling me that it is in the Cash Department and the payment is still in Pending process This has been in the pending process for the over the past weeks now and still not answer In the meantime my payment is late I've been calling everyweek and I have sent in the documents of the cashed check