Because I was traveling in October 2017, I paid my November mortgage early At the same time, the total mortgage payment amount was raised because of an error made tax payments at my closing Since I scheduled the mortgage payments online prior to knowledge of the increase, the payment was for the previous amount SLS did not allocate my payment towards my November mortgage Instead, in error, they attributed my early payment to my principal balance and since then, have charged me late fees and reported me to the credit agencies for late payment I was assured by a representative in January that the funds would be reallocated correctly, but after a phone call with them today, it has still not been done and I have been charged late fees and it has affected my credit score In essence, I have been penalized for being conscientious in paying the mortgage early because of their error They have been unwilling to correct their error for more than six months
My wife and I bought a second home last November and the load was almost immediately sold to CMC with Specialized Load Servicing handling paymentsI didn't hear from them until I called just before Christmas (with the first loan payment due Jan1) and was told the new information "was in the mail." I said we were going to be out of town over the holidays and was told they could accept a payment over the phone, which I didn't want to do as they hadn't sent me any information about the loanI called a second time and asked for a supervisor who emailed me the documentationWhat neither he nor anyone else at SLS told me was that when a mortgage is sold, there is a grace period when "late payments" do not result in late feesThank you very much SLSThese people are like dealing with the mafiaNot to be trusted
improperly processed our loan modification application which has led to overpayments on the loan and SLS is unjustly trying to foreclose on our primary/sole family residence, which in turn effected our over all credit
WHY DO I HAVE TO GET TO THE LEVEL OF FILING A COMPLAINT WITH THE Revdex.com IN ORDER TO GET A RESPONSE? MY ISSUES:
REACHED OUT TO CEO AND COO TIMES--NO RESPONSE
PROMISED CALLBACKS FROM SUPERVISORS JOSE AND CYNTHIA--LIARS--NO RETURN CALLS
PMI ADDED BACK ONTO MY MORTGAGE IN ERRORCAN'T GET A STRAIGHT ANSWER
OFFICE IS SUPPOSED TO OPEN AT AM MOUNTAIN TIMECALLED AT 7:GOT A RECORDING THAT THE OFFICE WAS CLOSED!
WHO IS RUNNING THIS PLACE AND WHY CAN'T I GET A RESPONSE!
SLS is by far the worst company I've had to deal with in a long timeSince taking my mortgage over from Wells Fargo in Nov they have double my payments and won't post my payments when I make themI've been trying to speak with a customer representative but keep getting transferred and hung up onWhen they call my phone I ask to speak with some on why my payments have doubled and they place me on hold and then I get past around still with no answers
I mailed off my mortgage payment over a month ago using a cashiers checkI also took the payment directly to a post office because I never trust the mail boxesMy payment has not postedI have contacted SLS several times to voice my concern they just tell me to keep checking to see if it has postedI think they lost my check and being a cashiers check I have to wait days to void the check and get my money backI know the check was received or the post office would have returned it to me buy knowI have never been late with a payment in yearsThis is the worst Company I have ever had to deal withPlease help me resolve this issueI have to pull money out of savings to pay a bill I have already paidFeeling very frustrated and helpless
I have tryed to get a modified loan on a 15,mortgage for over 3yrs each time they say no this time they say yes for about 3mnths I work on the papers they gave me thru tears, stress, sent in all was ask of me then they sent a letter saying I did not sign then field out forms again over the phone by a staff memeber on a sat didi not ask for bank info sent in form then got a letter called them saying didinot ask for the bank info I tiold them I will not feel out all forms agin I refuse it has give me stress,tears about 3dys later I faxed info then 3wks later they called ask if I got the papers they sent said not later that dasy I got papers called them on march 28th papers say approved but the payment same,% same 10.025% charge me to have the same I told them it was wrong up set me that I took over 3mnths to do all paper work for nothing only give me 1mnth free 152.00m for nxt 20yrs I have beenig paying now about 10yrs now I refuse to do the papers why put me thru this if they
our mortgage was transferred to SLS on 10/20/2017, we recieved notification from our previous mortgage holder *** on 10/20/with a letter dated 10/23/stating they would no longer be accepting payments as of 10/16/We never recieved a welcome packet as indicated we would from new servicer SLS, I had to research company and find out how/where to send payments etc I set up payment and was advised they did not have all documents as of yetWe have been battling back and forth since this date about payments not being reflected/ or dated properly I have sent in documents repeatedly showing proof of payments including but not limited to prior statements from ***, bank statements, bill pay auth etcto date they have still not corrected issue and have been reporting 30-60-days late since transfer date, even though they are now receiving payments directly and on time every time I try to contact them to resolve issue they ask for additional or duplicate documents a
I received a trial modification and was hospitalized for 1month and missed my first trial payment and when I called they said it was cancel and I cant have another one ,I simply asked if they could reinstate the previous mod trial ,they said no ,we are selling your house and then I asked to speak to a representive and she told me that my house was being sold on april and she lied I called the foreclosure attorney and they told me that it was not even being processed yet ,but she caused me undue stress ,I have pancreatic cancer and she set me way back ,she scared me so bad ,I thought I was having a heart attack ,why did she lie and I have a legitimate reason for missing my 1st trial payment ,and they will not help me ,they really want my house ,and they will put a dying veteran in the streets with no where to go
THIS COMPANY HIRES REALTORS TO PERFORM WORK AND CHANGES THE REQUIREMENTS ONCE THE WORK IS COMPLETEDPOOR COMMUNICATION SKILLS AND ORDERS SERVICES AND DENIES THEY DID INSUFFICIENT PAYMENT AND OR MAKE EXCUSES TO REDUCE PAYMENT WITH OUT ANY FAIR WARNINGS
How can you possibly rate this company A? I heard by recorded phone message my mortgage loan was bought by themdays into the month in which they took over servicing I received the paper notice and statementNot a good start to our relationshipTheir website is unavailableVery unprofessionalRevdex.com is not relevant when a company like this gets a high ratingHave you even checked the complaints online? There are hundreds of them, and many recent
SLS acquired our home mortgage about a year agoSince then every time I call them, they have been less than helpfulThey were supposed to pay my property tax at the end of July, but they neglected to do soI had to call and make sure it happened after interest and penalties had been applied to the tax payment
My issue involves a increase in my escrow paymentIt was suppose to be a monthly USDA fee of But there has been a typo on my account and the increase is now for $ I have tried to resolve this for a month nowOn today when the morgage is due they tell I will have to pay the full increased amount even though its wrong and they know its wrong but cant fix They told me that any other than this increased amount will not be accepted SLS has told me that the extra will go into my escrow account but I dont need extra dollars a month in my accountI feel like they are stealing from meI feel that next month it will still not be resolvedI do not have extra dollars a month for a morgage paymentAccording to they way they have figured my payment I owe $for intrest$for principalAnd $in escrow That is ridiculousMy home and flood insuracne premiums are $and $My state land tax according to my county office will be around &
My loan was transferred from ASC to SLS last month I 've also made my payment's online without being charged a service fee for making my required monthly payment If you cannot make your payment within the first days at the beginning of the month this company will charge you a $service fee I find this practice to be unacceptable, especially when the previous company did not charge any fee's for making a payment I feel that they are taking advantage of individuals, and from their track record they obviously need to change their practice
My home flooded during Hurricane HarveyI was told by the insurance company that it would take two months for them to make a payment on the claimSince I knew the money was coming for the repairs, I went ahead an authorized the repairs and paid for them out of pocket to the extent of $57,When I received the check from the insurance company, SLS was listed on the checkWhen I contacted them I was told that I had to send the check to them and that they would endorse it and send it backAfter spending $to overnight the check to SLS, they then waited three days to open it and then deposited it into their accountI have been calling daily for almost a month now asking to speak to a manager but every time I call I am told a manager is not available but they will have one return my callOn Wednesday 11/I spoke to a Neil R*** who told me that he would have Erica A*** return my call within hoursAfter not hearing from Erica after hours, I have attempted to call numerou
SLS is a mortgage company that bought my mortgageI just received a shortage statement on my account for the amount of $The title company sent the escrow check to SLS and I have the cancelled check and date they cashed itThat money was never moved to my accountThey stole the escrow moneyI have tried to get them to look into this matter and can't get them to call me backYou can't call to talk to someone directly other than smuck telephone agents.This company wants you to fax them about your account problemsIt appears that this company has many complaints against them.I wish you could put this terrible company out of businessAll I'm looking for is to get my escrow money put back into my accountI hope you can help
This company is horrendous I pay my mortgage religiously every month which includes the escrow They send me a letter stating that I am over $6,in debt for my escrow payments when THEY ARE MAKING THE ESCROW PAYMENTS The customer service department is rude and very condescending I feel like I am making my mortgage payments to a Nigerian prince
I am really concerned and honestly afraidMy loan was recently sold to SLS from American Servicing Company My monthly payments are $1,a monthMy principal balance was 268,on 8/30/I made an $8,payment and asked that the rest be put towards the principalToday 9/I went to look at the transaction history and it is a mess and says I owe 268,and that they did receive and cash my paymentPlease helpI called today and spoke to someone that wrote a note I the system so that I can be fixed and the guy was nice but so unprofessionalhe used words like a, da, bummer I have also never received a statement and I told the person as well and he was like a ok what kind of statementI asked to speak to a supervisor and no supervisorPlease help, is t his a legit business?
This company has shady practicesOur loan was sold to them approximately years agoOver the course of them handling our loan we have been sent multiple letters for missed payments, not enough payment, not enough insurance etcThe most recent letters received over the past months stating we did not pay our payment for months and a letter of foreclosure In fact the payments were received and applied them to the wrong accountWe have an 80/loan so they just applied it to the primary mortgage even though my check had the correct account number on it Their answer to why they applied it to that account stating I did not pay the appropriate amount Their employee stated there was a $dollar charge for a pay off request that I had never made since we had not started the process for our re financeIn fact SLS has also refused to send me any type of monthly bill or statement they said they are not required to The most recent letter received today 4/9/after pm in r
I have had home owners insurance on my since I bought the condoWhile changing insurance companies there was a week lap in coverageIn October almost a year later SLS said they were adding insuranceAfter calls they confirmed I have had insurance except for the weeksThey charged me $for the weeks, which I paid immediatelyThe have proceeded to send correspondence saying I need insurance and now they have added a month to my mortgage for homeowners insurance that I already have They acknowledge the mistake and the fees are now adding up on my mortgageThey have proof of coverage, but refuse to rectify their mistake
Because I was traveling in October 2017, I paid my November mortgage early At the same time, the total mortgage payment amount was raised because of an error made tax payments at my closing Since I scheduled the mortgage payments online prior to knowledge of the increase, the payment was for the previous amount SLS did not allocate my payment towards my November mortgage Instead, in error, they attributed my early payment to my principal balance and since then, have charged me late fees and reported me to the credit agencies for late payment I was assured by a representative in January that the funds would be reallocated correctly, but after a phone call with them today, it has still not been done and I have been charged late fees and it has affected my credit score In essence, I have been penalized for being conscientious in paying the mortgage early because of their error They have been unwilling to correct their error for more than six months
My wife and I bought a second home last November and the load was almost immediately sold to CMC with Specialized Load Servicing handling paymentsI didn't hear from them until I called just before Christmas (with the first loan payment due Jan1) and was told the new information "was in the mail." I said we were going to be out of town over the holidays and was told they could accept a payment over the phone, which I didn't want to do as they hadn't sent me any information about the loanI called a second time and asked for a supervisor who emailed me the documentationWhat neither he nor anyone else at SLS told me was that when a mortgage is sold, there is a grace period when "late payments" do not result in late feesThank you very much SLSThese people are like dealing with the mafiaNot to be trusted
improperly processed our loan modification application which has led to overpayments on the loan and SLS is unjustly trying to foreclose on our primary/sole family residence, which in turn effected our over all credit
WHY DO I HAVE TO GET TO THE LEVEL OF FILING A COMPLAINT WITH THE Revdex.com IN ORDER TO GET A RESPONSE? MY ISSUES:
REACHED OUT TO CEO AND COO TIMES--NO RESPONSE
PROMISED CALLBACKS FROM SUPERVISORS JOSE AND CYNTHIA--LIARS--NO RETURN CALLS
PMI ADDED BACK ONTO MY MORTGAGE IN ERRORCAN'T GET A STRAIGHT ANSWER
OFFICE IS SUPPOSED TO OPEN AT AM MOUNTAIN TIMECALLED AT 7:GOT A RECORDING THAT THE OFFICE WAS CLOSED!
WHO IS RUNNING THIS PLACE AND WHY CAN'T I GET A RESPONSE!
SLS is by far the worst company I've had to deal with in a long timeSince taking my mortgage over from Wells Fargo in Nov they have double my payments and won't post my payments when I make themI've been trying to speak with a customer representative but keep getting transferred and hung up onWhen they call my phone I ask to speak with some on why my payments have doubled and they place me on hold and then I get past around still with no answers
I mailed off my mortgage payment over a month ago using a cashiers checkI also took the payment directly to a post office because I never trust the mail boxesMy payment has not postedI have contacted SLS several times to voice my concern they just tell me to keep checking to see if it has postedI think they lost my check and being a cashiers check I have to wait days to void the check and get my money backI know the check was received or the post office would have returned it to me buy knowI have never been late with a payment in yearsThis is the worst Company I have ever had to deal withPlease help me resolve this issueI have to pull money out of savings to pay a bill I have already paidFeeling very frustrated and helpless
I have tryed to get a modified loan on a 15,mortgage for over 3yrs each time they say no this time they say yes for about 3mnths I work on the papers they gave me thru tears, stress, sent in all was ask of me then they sent a letter saying I did not sign then field out forms again over the phone by a staff memeber on a sat didi not ask for bank info sent in form then got a letter called them saying didinot ask for the bank info I tiold them I will not feel out all forms agin I refuse it has give me stress,tears about 3dys later I faxed info then 3wks later they called ask if I got the papers they sent said not later that dasy I got papers called them on march 28th papers say approved but the payment same,% same 10.025% charge me to have the same I told them it was wrong up set me that I took over 3mnths to do all paper work for nothing only give me 1mnth free 152.00m for nxt 20yrs I have beenig paying now about 10yrs now I refuse to do the papers why put me thru this if they
our mortgage was transferred to SLS on 10/20/2017, we recieved notification from our previous mortgage holder *** on 10/20/with a letter dated 10/23/stating they would no longer be accepting payments as of 10/16/We never recieved a welcome packet as indicated we would from new servicer SLS, I had to research company and find out how/where to send payments etc I set up payment and was advised they did not have all documents as of yetWe have been battling back and forth since this date about payments not being reflected/ or dated properly I have sent in documents repeatedly showing proof of payments including but not limited to prior statements from ***, bank statements, bill pay auth etcto date they have still not corrected issue and have been reporting 30-60-days late since transfer date, even though they are now receiving payments directly and on time every time I try to contact them to resolve issue they ask for additional or duplicate documents a
I received a trial modification and was hospitalized for 1month and missed my first trial payment and when I called they said it was cancel and I cant have another one ,I simply asked if they could reinstate the previous mod trial ,they said no ,we are selling your house and then I asked to speak to a representive and she told me that my house was being sold on april and she lied I called the foreclosure attorney and they told me that it was not even being processed yet ,but she caused me undue stress ,I have pancreatic cancer and she set me way back ,she scared me so bad ,I thought I was having a heart attack ,why did she lie and I have a legitimate reason for missing my 1st trial payment ,and they will not help me ,they really want my house ,and they will put a dying veteran in the streets with no where to go
THIS COMPANY HIRES REALTORS TO PERFORM WORK AND CHANGES THE REQUIREMENTS ONCE THE WORK IS COMPLETEDPOOR COMMUNICATION SKILLS AND ORDERS SERVICES AND DENIES THEY DID INSUFFICIENT PAYMENT AND OR MAKE EXCUSES TO REDUCE PAYMENT WITH OUT ANY FAIR WARNINGS
How can you possibly rate this company A? I heard by recorded phone message my mortgage loan was bought by themdays into the month in which they took over servicing I received the paper notice and statementNot a good start to our relationshipTheir website is unavailableVery unprofessionalRevdex.com is not relevant when a company like this gets a high ratingHave you even checked the complaints online? There are hundreds of them, and many recent
SLS acquired our home mortgage about a year agoSince then every time I call them, they have been less than helpfulThey were supposed to pay my property tax at the end of July, but they neglected to do soI had to call and make sure it happened after interest and penalties had been applied to the tax payment
My issue involves a increase in my escrow paymentIt was suppose to be a monthly USDA fee of But there has been a typo on my account and the increase is now for $ I have tried to resolve this for a month nowOn today when the morgage is due they tell I will have to pay the full increased amount even though its wrong and they know its wrong but cant fix They told me that any other than this increased amount will not be accepted SLS has told me that the extra will go into my escrow account but I dont need extra dollars a month in my accountI feel like they are stealing from meI feel that next month it will still not be resolvedI do not have extra dollars a month for a morgage paymentAccording to they way they have figured my payment I owe $for intrest$for principalAnd $in escrow That is ridiculousMy home and flood insuracne premiums are $and $My state land tax according to my county office will be around &
My loan was transferred from ASC to SLS last month I 've also made my payment's online without being charged a service fee for making my required monthly payment If you cannot make your payment within the first days at the beginning of the month this company will charge you a $service fee I find this practice to be unacceptable, especially when the previous company did not charge any fee's for making a payment I feel that they are taking advantage of individuals, and from their track record they obviously need to change their practice
My home flooded during Hurricane HarveyI was told by the insurance company that it would take two months for them to make a payment on the claimSince I knew the money was coming for the repairs, I went ahead an authorized the repairs and paid for them out of pocket to the extent of $57,When I received the check from the insurance company, SLS was listed on the checkWhen I contacted them I was told that I had to send the check to them and that they would endorse it and send it backAfter spending $to overnight the check to SLS, they then waited three days to open it and then deposited it into their accountI have been calling daily for almost a month now asking to speak to a manager but every time I call I am told a manager is not available but they will have one return my callOn Wednesday 11/I spoke to a Neil R*** who told me that he would have Erica A*** return my call within hoursAfter not hearing from Erica after hours, I have attempted to call numerou
SLS is a mortgage company that bought my mortgageI just received a shortage statement on my account for the amount of $The title company sent the escrow check to SLS and I have the cancelled check and date they cashed itThat money was never moved to my accountThey stole the escrow moneyI have tried to get them to look into this matter and can't get them to call me backYou can't call to talk to someone directly other than smuck telephone agents.This company wants you to fax them about your account problemsIt appears that this company has many complaints against them.I wish you could put this terrible company out of businessAll I'm looking for is to get my escrow money put back into my accountI hope you can help
This company is horrendous I pay my mortgage religiously every month which includes the escrow They send me a letter stating that I am over $6,in debt for my escrow payments when THEY ARE MAKING THE ESCROW PAYMENTS The customer service department is rude and very condescending I feel like I am making my mortgage payments to a Nigerian prince
I am really concerned and honestly afraidMy loan was recently sold to SLS from American Servicing Company My monthly payments are $1,a monthMy principal balance was 268,on 8/30/I made an $8,payment and asked that the rest be put towards the principalToday 9/I went to look at the transaction history and it is a mess and says I owe 268,and that they did receive and cash my paymentPlease helpI called today and spoke to someone that wrote a note I the system so that I can be fixed and the guy was nice but so unprofessionalhe used words like a, da, bummer I have also never received a statement and I told the person as well and he was like a ok what kind of statementI asked to speak to a supervisor and no supervisorPlease help, is t his a legit business?
This company has shady practicesOur loan was sold to them approximately years agoOver the course of them handling our loan we have been sent multiple letters for missed payments, not enough payment, not enough insurance etcThe most recent letters received over the past months stating we did not pay our payment for months and a letter of foreclosure In fact the payments were received and applied them to the wrong accountWe have an 80/loan so they just applied it to the primary mortgage even though my check had the correct account number on it Their answer to why they applied it to that account stating I did not pay the appropriate amount Their employee stated there was a $dollar charge for a pay off request that I had never made since we had not started the process for our re financeIn fact SLS has also refused to send me any type of monthly bill or statement they said they are not required to The most recent letter received today 4/9/after pm in r
I have had home owners insurance on my since I bought the condoWhile changing insurance companies there was a week lap in coverageIn October almost a year later SLS said they were adding insuranceAfter calls they confirmed I have had insurance except for the weeksThey charged me $for the weeks, which I paid immediatelyThe have proceeded to send correspondence saying I need insurance and now they have added a month to my mortgage for homeowners insurance that I already have They acknowledge the mistake and the fees are now adding up on my mortgageThey have proof of coverage, but refuse to rectify their mistake