This company has shady practicesOur loan was sold to them approximately years agoOver the course of them handling our loan we have been sent multiple letters for missed payments, not enough payment, not enough insurance etcThe most recent letters received over the past months stating we did not pay our payment for months and a letter of foreclosure In fact the payments were received and applied them to the wrong accountWe have an 80/loan so they just applied it to the primary mortgage even though my check had the correct account number on it Their answer to why they applied it to that account stating I did not pay the appropriate amount Their employee stated there was a $dollar charge for a pay off request that I had never made since we had not started the process for our re financeIn fact SLS has also refused to send me any type of monthly bill or statement they said they are not required to The most recent letter received today 4/9/after pm in r
I have had problems every month with this mortgage company since they took over our mortgage We are trying to pay extra in order to pay off our mortgage early - and every month I have to check the website to make sure that it is being applied correctly The first time I paid extra - they took it as a 2nd payment and took interest out of the amount that should have been applied to the principal If I pay 'too early' they apply the entire amount to principal and then charge me a late fee for not paying that month's payment When I complained to the customer service person that even though I write on my payment slip every month to apply the extra to the principal - it isn't being done correctly - his response was 'how's that working for you?' I was flabbergasted! So, now I am trying to set up automatic payments with the extra being taken out - I called once last week They said they had it set up They called me the next day about an unrelated topic (they wanted to know if I wanted to refinance with them - um NO!) and I asked about the automatic payments - and they said it wasn't set up So, I tried again to get it set up This week I have received letters now stating that it's set up - but my routing number/account numbers on the letters are all 00000's So I called again today - they verified again that it was NOT set up - I'm trying one last time for them to get this correct If not - I'll be refinancing just to get away from these people they're terrible
My house was flooded on August 2nd and had my insurance go through and as the damage so I could get going on getting it fixed so it could be livable againDue to the damage and being over the 20,dollar limit the check had to be signed over to Specialize loan servicing my mortgage company on the houseSo I got the check and signed it over to them so I could get going on itI signed and turned in all the paperwork including everything from the construction companyThe construction company called and couple times to get the money sent to them so they could get going on the house and since it takes to days for the construction company to get the money and they have called twice to get the money and the get the run around on what's happening and never an answer of why they haven't gotten the money yetI called last week to figure out what was going on and they said the payment was cancelled both times after the construction called for the moneyThe construction company is
I had a second mortgage with Ditech (Green Tree) who sold my loan to Specialized Loan Servicing (SLS) at the end of July Ditch told me not to make anymore payments to them after July 30, I made my regularly scheduled payment of $on July 18, The first bill I receive from SLS reflected a non-payment for days which was incorrect After several calls to SLS they claimed that they had no record of the July payment Ditech informed me that they had indeed notified SLS of the July payment I have since paid this loan off because SLS is living up to their negative reviews They are no better than petty thieves and make the financial institutions look very bad I would not recommend this company to anyone
Be proactive! You cannot control who your loans may be sold to however if by chance it is sold to SLS do yourself a favor and avoid the headache of dealing with this companyThis was the worst years of ANY company I have ever dealt withThere is no one that will ever follow up and return a phone call, there is no defined escalation process they adhere to, nothing! They even managed to screw up my loan payoff when I chose to go to another companyAvoid this company by all means! No idea how they have a A++ business ratingThere is a reason all comments are negative and complaintsI honestly did not have one positive experience dealing with this company and they make the most simple of processes very complexNo email responses, no fax, always snail mailI asked to have my escrow re-evaluated as there was too much deducted based upon my tax statementIt took them months to respond via mail no, it wasn't the "window" they review escrowsRun run runHorrible company
This is the letter I wrote to Specialized Loan Servicing LLC(Basically, I have tried to speak and understand a $increase per month in my total amount due)It has taken me hours and I was not given the opportunity to speak with a manager, nor understand my statementThey told me it would take weeks before they could give me an explanationThey also do not offer call-back services for when I speak with them
(See below)
Dear whomever it may concern at SLS,
I have contacted representatives in Customer Care this week by phone (week ending 11/20/2016)There has been an increase in my monthly statement balance beginning 11/01/of $I was originally paying $and the 11/01/statement showed a "Total Amount Due" of $
After not receiving a clear explanation from Customer Care, I spoke with Amy in the Executive Services DepartmentShe advised that this was due to an increase in the Amount Due for Escrow (for Taxes and Insurance)Before 11/01/
We are getting late notices for late payments We pay through an automatic payment plan and we have never been late with a payment and we always pay extra Our loan was initiated through E*TRADE and sold to SLS
I have contacted customer service five times and a ticket was submitted because the time frame on this issue is too old to correct They said they could not assist me
From my understanding we had two payments that were not applied correctly on 1/28/and on 11/27/15, the 1/28/payment was corrected but the mistake was made again on 3/28/our payments were applied to Principal instead of Monthly Payment This has been confirmed by three of their customer service representatives
The address on the account is incorrect, and we have just now started receiving late payment notices, we did not receive any in
I was asked to send an email to dispute the issue by one of their representatives, now I am being told I need to fax my complaint There is not
Our mortgage was sold to SLS by Wells FargoI have not had a problem with on-line payments, however I have discovered that if you over-pay your mortgage they do not automatically apply it to your principle but put it in a "lockbox account" to apply to "future payments" and still charge you interest on funds that you have already paid them! I have called and had some payments corrected and been assured that future payments would be properly credited, but that is not the caseEach payment you have to call them and get them to correctly apply the fundsThey are ss
I sent a check, ***, to this organization in the amount of $73,on March 31, with instructions on the payment coupon to deduct the monthly payment and the remainder to be used towards the remaining principle on the loanBy April 9th the automated system was not showing receipt, neither did it on the 10thOn April 11th I contacted a customer service rep and was again told there was no record of the check being received so I canceled the check (at a cost of $32.00) and purchased a certified check (* ***) in the amount of $72,and sent it certified mailOn April I receive a letter, with the original check attached and stamped as received on April 02, 2016, after being told times between the 9th and 11th that THEY NEVER RECIEVED THE PAYMENT CHECK!! Now the above tracking number shows delivery of the certified check on April 14th, and I have been told twice, on the 20th and again today (the 25th) that they do not show receipt or processing of this
SLS received a payment in the amount of $ on November 3rd via electronic check withdrawal from *** *** checking accountThen on November 28th they harassed me for another payment because they said they never received the electronic check on November 3rdI paid via electronic check on November 28th or they said they were going to make a negative report on my credit reportI paid itProof of the November 3rd payment has been sent once via fax and the second via e-mailNumerous attempts to get this resolved have been unsuccessfulI have been told the refund has been mailedIt is still under review after a monthThere is always someone different and I have even been put on hold and never did anyone come back on the lineThis company is rude and if this is the way business is done by ripping people then everyone on the internet needs to know not to do business with this crooked company(During the course of this note not one time has a payment ever been late until the
We made a payment over the phone and it was reversed by the company in questionThe company failed to notify us of the late pmt or failure of payment We would have had no problem paying either wayBut because of the lack of communication it has possibly caused adverse action on our credit bureauThey never called once
I refinanced my existing SLS loan, and it was replaced with a new lender However, at the time of the refinance, my property/county taxes were due and both lenders paid them at the same timeThe county did send a check back to SLS on April 5th, SLS is finally cutting a check today, August 27, 2018, over 1/months later
I have called numerous times and all they could say is that it has to go through it's process I understand procedures/process flowbut I do feel that this process is inefficient and too lengthy at the very least
I was told that the check is sent to their vendor that processes payments
Then it is applied to my account, which is already closed
Then it is researched to make sure that there are no outstanding balances (even though my account was paid off on March 23,
Once confirmed, then a request to refund the remaining balance is submitted
I was told that this would take approximately days to complete
Once the request to refund is su
I inherited an underwater home from my deceased husband and tried to negotiate a lowered mortgage rate with SLS for nearly a year on a modification (after *** sold the loan to them during the settlement of my husband's estate)The modification they sent me was $a month more than the trial paymentsI then was told they offered a short negotiated payoff and I worked with them for four months on that before being informed that the bank did not participate in that program
I made three trial payments on the modificationI paid over $290,in life insurance monies just to get the house out of SLS's clutchesI don't think the trial payments were credited to the payoff and I think SLS is highly disorganized and may well have figured the payoff incorrectlyI have asked for a full accounting and have not received it
I have dealt with at least different loan companies that have managed my home mortgages and this one is by far the worst They do not allow you to manage your own payment modifications online and each time I have called to try to add principal to my payment, they have messed something up The first time, it just didn't go through and they sent me a notification of changes to my account showing that it remained exactly the same So I called again and she added the principal but said it would take effect the following month and that the payment coming up (I have had autopay set up since the beginning) would not reflect the changes However, she completely changed my autopay to restart one month later so the current payment never went through which caused me to incur a late charge So I had to call again They are saying that they will refund my late charge after my payment processes but that means I have to call back again All I wanted to do was simply add principal to my payment...this is something so easy and fundamental and they can't figure it out and won't let their customers do it themselves online
I had been working with SLS for the past two yearsWhile working with SLS I made my monthly house payments on time so that if the loan was not approved I would still maintain my house My original loan was through Bank of AmericaApparently they sold my house loan to SLSI had applied for a HARP modification on my homeI have waited almost two years with numerous phone calls and resubmitting documents, rude behavior, and promisesI was finally approved for the Tier II loan and had made the payments as agreedWhile in the process of making the payments and paying as agreed with the modification approved my home was sold to New York Mellon Bank of New YorkI was not notified by SLS that they had sold my loan, but they were still accepting my house payments until the loan sold on 04/29/The New York Mellon Bank of New York purchased my home and has filed documents for me to vacate my property at *** * ***The Bank wants me out of my houseThey have already took my prope
After our loan was sold to this company we have had nothing but problemsI have called and talked to them nine different times with no resolutionEveryone I have spoken to are clueless about loansIt's a simple issue regarding escrow that nobody seems to be able to fix for meI would have left them a long time ago but am locked in due to a good interest rateI would not recommend this company to anyone
This is the company servicing a mortgage that I have made a simple request to
Due to two different contracts with one recently discovered, *** is critically refusing to answer when they received the recent version and from what sourceThe servicer should have a file indicating when documents are received and from what entity or sourcethey received it fromThis has created a serious situation preventing me from verifying the recent contract *** has given information relating to first contract and informed me I do not need to know when the recent version was received I was assured by people with authority that I am entitled to know about second contractI am trying once more to get a truthful reply of when this came to ***
This company is a scamThey conveniently did an escrow analysis when my escrow account was overdrawnI've had a mortgage for years and never have my mortgage increased when the property taxes decreasedThey are trying to go up $per month or pay them $due to a trumped up escrow shortageThey are padding my escrow account by two additional monthly payments and this info was not disclosed to me until before the mortgageCurrently, my escrow balance is +$there is NO WAY my mortgage should increaseHow on earth is this predatory lender still in businessLaT
My mortgage loan was transferred to SLSWorst experience everI make additional principal payments which they never process correctlyI have to call to rectify the payment, and then takes very long time to credit my accountCompany makes profit of the spreadCustomer service is ineptI submit email questions, and receive a response days later that they will "respond to me"But no actionI have read the Yelp reviews and the complaints on your websiteHow can the company stay in business and be authorized to do business scamming customers? And there is no possibility to move to another mortgage servicer
I want my additional principal payments to be credited correctly in a timely manner
the worst company ever, they have my loan for year and its been the worse experience ever, I been making my payments every month, but im always behind so I get like four foreclosure letter every month, and I call and send proof of payments like three times, but its the same, so I just give up, I wont call any more, cuz every time you call its at least two hours waisted
This company has shady practicesOur loan was sold to them approximately years agoOver the course of them handling our loan we have been sent multiple letters for missed payments, not enough payment, not enough insurance etcThe most recent letters received over the past months stating we did not pay our payment for months and a letter of foreclosure In fact the payments were received and applied them to the wrong accountWe have an 80/loan so they just applied it to the primary mortgage even though my check had the correct account number on it Their answer to why they applied it to that account stating I did not pay the appropriate amount Their employee stated there was a $dollar charge for a pay off request that I had never made since we had not started the process for our re financeIn fact SLS has also refused to send me any type of monthly bill or statement they said they are not required to The most recent letter received today 4/9/after pm in r
I have had problems every month with this mortgage company since they took over our mortgage We are trying to pay extra in order to pay off our mortgage early - and every month I have to check the website to make sure that it is being applied correctly The first time I paid extra - they took it as a 2nd payment and took interest out of the amount that should have been applied to the principal If I pay 'too early' they apply the entire amount to principal and then charge me a late fee for not paying that month's payment When I complained to the customer service person that even though I write on my payment slip every month to apply the extra to the principal - it isn't being done correctly - his response was 'how's that working for you?' I was flabbergasted! So, now I am trying to set up automatic payments with the extra being taken out - I called once last week They said they had it set up They called me the next day about an unrelated topic (they wanted to know if I wanted to refinance with them - um NO!) and I asked about the automatic payments - and they said it wasn't set up So, I tried again to get it set up This week I have received letters now stating that it's set up - but my routing number/account numbers on the letters are all 00000's So I called again today - they verified again that it was NOT set up - I'm trying one last time for them to get this correct If not - I'll be refinancing just to get away from these people they're terrible
My house was flooded on August 2nd and had my insurance go through and a
s the damage so I could get going on getting it fixed so it could be livable againDue to the damage and being over the 20,dollar limit the check had to be signed over to Specialize loan servicing my mortgage company on the houseSo I got the check and signed it over to them so I could get going on itI signed and turned in all the paperwork including everything from the construction companyThe construction company called and couple times to get the money sent to them so they could get going on the house and since it takes to days for the construction company to get the money and they have called twice to get the money and the get the run around on what's happening and never an answer of why they haven't gotten the money yetI called last week to figure out what was going on and they said the payment was cancelled both times after the construction called for the moneyThe construction company is
I had a second mortgage with Ditech (Green Tree) who sold my loan to Specialized Loan Servicing (SLS) at the end of July Ditch told me not to make anymore payments to them after July 30, I made my regularly scheduled payment of $on July 18, The first bill I receive from SLS reflected a non-payment for days which was incorrect After several calls to SLS they claimed that they had no record of the July payment Ditech informed me that they had indeed notified SLS of the July payment I have since paid this loan off because SLS is living up to their negative reviews They are no better than petty thieves and make the financial institutions look very bad I would not recommend this company to anyone
Be proactive! You cannot control who your loans may be sold to however if by chance it is sold to SLS do yourself a favor and avoid the headache of dealing with this companyThis was the worst years of ANY company I have ever dealt withThere is no one that will ever follow up and return a phone call, there is no defined escalation process they adhere to, nothing! They even managed to screw up my loan payoff when I chose to go to another companyAvoid this company by all means! No idea how they have a A++ business ratingThere is a reason all comments are negative and complaintsI honestly did not have one positive experience dealing with this company and they make the most simple of processes very complexNo email responses, no fax, always snail mailI asked to have my escrow re-evaluated as there was too much deducted based upon my tax statementIt took them months to respond via mail no, it wasn't the "window" they review escrowsRun run runHorrible company
This is the letter I wrote to Specialized Loan Servicing LLC(Basically, I have tried to speak and understand a $increase per month in my total amount due)It has taken me hours and I was not given the opportunity to speak with a manager, nor understand my statementThey told me it would take weeks before they could give me an explanationThey also do not offer call-back services for when I speak with them
(See below)
Dear whomever it may concern at SLS,
I have contacted representatives in Customer Care this week by phone (week ending 11/20/2016)There has been an increase in my monthly statement balance beginning 11/01/of $I was originally paying $and the 11/01/statement showed a "Total Amount Due" of $
After not receiving a clear explanation from Customer Care, I spoke with Amy in the Executive Services DepartmentShe advised that this was due to an increase in the Amount Due for Escrow (for Taxes and Insurance)Before 11/01/
We are getting late notices for late payments We pay through an automatic payment plan and we have never been late with a payment and we always pay extra Our loan was initiated through E*TRADE and sold to SLS
I have contacted customer service five times and a ticket was submitted because the time frame on this issue is too old to correct They said they could not assist me
From my understanding we had two payments that were not applied correctly on 1/28/and on 11/27/15, the 1/28/payment was corrected but the mistake was made again on 3/28/our payments were applied to Principal instead of Monthly Payment This has been confirmed by three of their customer service representatives
The address on the account is incorrect, and we have just now started receiving late payment notices, we did not receive any in
I was asked to send an email to dispute the issue by one of their representatives, now I am being told I need to fax my complaint There is not
Our mortgage was sold to SLS by Wells FargoI have not had a problem with on-line payments, however I have discovered that if you over-pay your mortgage they do not automatically apply it to your principle but put it in a "lockbox account" to apply to "future payments" and still charge you interest on funds that you have already paid them! I have called and had some payments corrected and been assured that future payments would be properly credited, but that is not the caseEach payment you have to call them and get them to correctly apply the fundsThey are s
s
I sent a check, ***, to this organization in the amount of $73,on March 31, with instructions on the payment coupon to deduct the monthly payment and the remainder to be used towards the remaining principle on the loanBy April 9th the automated system was not showing receipt, neither did it on the 10thOn April 11th I contacted a customer service rep and was again told there was no record of the check being received so I canceled the check (at a cost of $32.00) and purchased a certified check (* ***) in the amount of $72,and sent it certified mailOn April I receive a letter, with the original check attached and stamped as received on April 02, 2016, after being told times between the 9th and 11th that THEY NEVER RECIEVED THE PAYMENT CHECK!! Now the above tracking number shows delivery of the certified check on April 14th, and I have been told twice, on the 20th and again today (the 25th) that they do not show receipt or processing of this
SLS received a payment in the amount of $ on November 3rd via electronic check withdrawal from *** *** checking accountThen on November 28th they harassed me for another payment because they said they never received the electronic check on November 3rdI paid via electronic check on November 28th or they said they were going to make a negative report on my credit reportI paid itProof of the November 3rd payment has been sent once via fax and the second via e-mailNumerous attempts to get this resolved have been unsuccessfulI have been told the refund has been mailedIt is still under review after a monthThere is always someone different and I have even been put on hold and never did anyone come back on the lineThis company is rude and if this is the way business is done by ripping people then everyone on the internet needs to know not to do business with this crooked company(During the course of this note not one time has a payment ever been late until the
We made a payment over the phone and it was reversed by the company in questionThe company failed to notify us of the late pmt or failure of payment We would have had no problem paying either wayBut because of the lack of communication it has possibly caused adverse action on our credit bureauThey never called once
I refinanced my existing SLS loan, and it was replaced with a new lender However, at the time of the refinance, my property/county taxes were due and both lenders paid them at the same timeThe county did send a check back to SLS on April 5th, SLS is finally cutting a check today, August 27, 2018, over 1/months later
I have called numerous times and all they could say is that it has to go through it's process I understand procedures/process flowbut I do feel that this process is inefficient and too lengthy at the very least
I was told that the check is sent to their vendor that processes payments
Then it is applied to my account, which is already closed
Then it is researched to make sure that there are no outstanding balances (even though my account was paid off on March 23,
Once confirmed, then a request to refund the remaining balance is submitted
I was told that this would take approximately days to complete
Once the request to refund is su
I inherited an underwater home from my deceased husband and tried to negotiate a lowered mortgage rate with SLS for nearly a year on a modification (after *** sold the loan to them during the settlement of my husband's estate)The modification they sent me was $a month more than the trial paymentsI then was told they offered a short negotiated payoff and I worked with them for four months on that before being informed that the bank did not participate in that program
I made three trial payments on the modificationI paid over $290,in life insurance monies just to get the house out of SLS's clutchesI don't think the trial payments were credited to the payoff and I think SLS is highly disorganized and may well have figured the payoff incorrectlyI have asked for a full accounting and have not received it
I have dealt with at least different loan companies that have managed my home mortgages and this one is by far the worst They do not allow you to manage your own payment modifications online and each time I have called to try to add principal to my payment, they have messed something up The first time, it just didn't go through and they sent me a notification of changes to my account showing that it remained exactly the same So I called again and she added the principal but said it would take effect the following month and that the payment coming up (I have had autopay set up since the beginning) would not reflect the changes However, she completely changed my autopay to restart one month later so the current payment never went through which caused me to incur a late charge So I had to call again They are saying that they will refund my late charge after my payment processes but that means I have to call back again All I wanted to do was simply add principal to my payment...this is something so easy and fundamental and they can't figure it out and won't let their customers do it themselves online
I had been working with SLS for the past two yearsWhile working with SLS I made my monthly house payments on time so that if the loan was not approved I would still maintain my house My original loan was through Bank of AmericaApparently they sold my house loan to SLSI had applied for a HARP modification on my homeI have waited almost two years with numerous phone calls and resubmitting documents, rude behavior, and promisesI was finally approved for the Tier II loan and had made the payments as agreedWhile in the process of making the payments and paying as agreed with the modification approved my home was sold to New York Mellon Bank of New YorkI was not notified by SLS that they had sold my loan, but they were still accepting my house payments until the loan sold on 04/29/The New York Mellon Bank of New York purchased my home and has filed documents for me to vacate my property at *** * ***The Bank wants me out of my houseThey have already took my prope
After our loan was sold to this company we have had nothing but problemsI have called and talked to them nine different times with no resolutionEveryone I have spoken to are clueless about loansIt's a simple issue regarding escrow that nobody seems to be able to fix for meI would have left them a long time ago but am locked in due to a good interest rateI would not recommend this company to anyone
This is the company servicing a mortgage that I have made a simple request to
Due to two different contracts with one recently discovered, *** is critically refusing to answer when they received the recent version and from what sourceThe servicer should have a file indicating when documents are received and from what entity or sourcethey received it fromThis has created a serious situation preventing me from verifying the recent contract *** has given information relating to first contract and informed me I do not need to know when the recent version was received I was assured by people with authority that I am entitled to know about second contractI am trying once more to get a truthful reply of when this came to ***
This company is a scamThey conveniently did an escrow analysis when my escrow account was overdrawnI've had a mortgage for years and never have my mortgage increased when the property taxes decreasedThey are trying to go up $per month or pay them $due to a trumped up escrow shortageThey are padding my escrow account by two additional monthly payments and this info was not disclosed to me until before the mortgageCurrently, my escrow balance is +$there is NO WAY my mortgage should increaseHow on earth is this predatory lender still in businessLaT
My mortgage loan was transferred to SLSWorst experience everI make additional principal payments which they never process correctlyI have to call to rectify the payment, and then takes very long time to credit my accountCompany makes profit of the spreadCustomer service is ineptI submit email questions, and receive a response days later that they will "respond to me"But no actionI have read the Yelp reviews and the complaints on your websiteHow can the company stay in business and be authorized to do business scamming customers? And there is no possibility to move to another mortgage servicer
I want my additional principal payments to be credited correctly in a timely manner
the worst company ever, they have my loan for year and its been the worse experience ever, I been making my payments every month, but im always behind so I get like four foreclosure letter every month, and I call and send proof of payments like three times, but its the same, so I just give up, I wont call any more, cuz every time you call its at least two hours waisted