They bought out our loan in January *** was taking out money from our account for the billOur first statement was in February, that is when we made our first payment to themSoon after we received a statement for double of what the amount should have beenThey said that they didn't get January payment which we never got a bill forThey claim that we need to make a 1/payment because we did not make one for the month of MarchOur statement says that we do not owe anything for the month of MarchThen *** says that all their statements are wrong and we can not go by thoseWe called in March to make sure that the statement was correct and we were told it wasShe also said that she seen where we calledThey have cashed every single one of our checks for the months that we had a balance due for the monthNone of them says that there is a previous balance due but this month because our statement did not get to us till the and we had to print everything out by the
I have a mortgage account that was transferred from *** *** *** to SLS in November When my Account was transferred my payment for the month of November was never posted to my AccountI started to receive collection calls that went on of weeks, I continued to tell them that I sent the payment in on time and bank records reflected that it cleared and was received by SLSAfter many calls they realized that they had the payment and for some reason it was being held and not posted to my accountNow again I'm dealing with the same issue with SLS, I've sent in all payments due on my account and they have been sent on timeI'm receiving collection calls from representatives stating that I owe for monthsI continue to explain that all payments have been paid to the companyI spoke with a representative by the name of *** on 7/12/17, he noticed the payment had been made but were never posted to my account, *** opened a work ticket (#***) to have the cashiering
My mortgage loan was recently sold to SLSI made payments to my loan according to the original agreementI paid more than half the amount early and more than the other half when the payment was dueNone of my payments have been credited to my loan and late fees have been charged and yet they have not credited the money that I paid except to pay the late feesI called the company and the representative asked me to get a transaction history and I indicated that I was looking at the transaction history online at that momentShe indicated to me that I would have to talk to a "Resolution Specialist" and asked to transfer meShe did transfer me but they were closed and when I called back they were now closed as well
I paid my mortgage payment plus extra for escrowThe company has not allocated my funds to the correct places and now my account is showing days passed due for my mortgage payment plus money in my escrow account and also in unapplied fundsI have called four or five times trying to get the money put into the correct funds but no one can seem to do it correctlyThey are now saying that my July payment is past due and that there is insufficient funds to pay itI sent in my regular payment for July plus extra for my escrow accountmy account will soon be reported to the credit bureau as late
As you see this company has a serious pattern of applying payments incorrectly They have applied a payment incorrectly and now show it as all going to a late charge, as if it was never made and it was made on time So even though this will not get resolved here, we feel the need to share, our government is doing nothing to combat this
December 1, I wrote a letter to Specialized loan servicing because the statement they sent stated that I was months delinquentwhen In fact I was two months behind in paymentsThe letter indicated that I would pay the two payments at the end of the weekI asked that they refund me the $in the suspense fund Specialized Loan Service did not contact me until May 2018, and at that time the sent my loan to foreclosure
My home mortgage was sold from the original broker to Specialized Loan Servicing, LLC about one year ago I have made every payment 2-weeks early from the due date and have never missed a payment My bank account reflects that every check has been cashed by Speciailized Loan Servicing, so I had no reason to believe there was an account problem I have been in dialogue with different representatives over the past few months regarding issues with hazard insurance and most recently an escrow shortage that I have been trying to pay in full
Today I spoke with a representative from SLS who stated my mortgage payments are in arrears since January and my home is about to be foreclosed upon I have received no prior notification that there were ANY problems with receiving monthly payments despite my numerous phone calls to different representatives thereIn addition, my bank statements confirm that every payment has been posted successfully and paid to SLS
Another importan
This is the absolute WORST company ever Do everything & anything to avoid this company Multiple phone attempts to contact the correct department, disconnecting me every time, RUDE people who don't help you, you have to give your data EVERY time they transfer youIf you want nothing but frustrations and rising blood pressure then this is the company for you!
The main problem is that because they were not the originator of the loan they have no idea of what went into the build out of the escrow fundThey are essentially holding my money, and requiring that I pay additional money direct to the County
Additionally, in reporting my outstanding balance to credit reporting agencies they are not accurately incorporating payments made
In October of I made a principle and interest reduction on my $72k HELOC to bring it down to $60k SLS cashed the check and a week later I received a letter in the mail that I was qualified for a extension on interest only So I filled it out and sent it in Well, this is where things went all to HELL For some reason SLS pulled that payment of $12k and put in in a "suspense account." When I didn't receive any statement I called them and the billing dept said I was late I said how is that possible? They have my money This issue is going on months and they still haven't fixed it Infact, I now have a day late and a day late on this HELOC They collected my money in one hand and marked me delinquent in the other This mistake by them is now affecting my credit score I have had this HELOC for years and never been late When I talked to Executive services (3) times trying to correct this issue they have all said and assured me that they would take care of th
Spoke with ***-Liquidation department-very unprofessional-not helpful-refuse to honor my request to speak with supervisor when asked to be transferred to Supervisor He insisted that all my questions had been answered I still had additional information I needed to clarify regarding my account
What can I say that has not already been statedIf your loan gets bought by this crooked,bumbling fools good luck!! Should be a law against certain companies not being able to buy packaged loan portfolios from other lenders, based on SLS very poor business principles and numerous business complaintsGovernment do you job and shut these a..holes down!!!! Is there a star lower than a 1??
I asked this lender to review my account for a modification and they took five months to complete the processThey are now asking me to go from an year mortgage to a year mortgage with no change in the percentage rate I have left several messages to speak with a supervisor and no response
This company bought my 2nd mortgageSince then they have attempted to change the terms of the loanIt is supposed to be a fixed rate loan and they have changed it in their system to a daily simple interest loanI called and they asked for a week to investigateThey said they would call back but did not within the agreed upon time frameI gave them extra time then called them backThey stated they had investigated it and that they are correctThey did not even ask for a copy of the loan information from meAfter this happened I also looked at how they have been applying interest and principal to the loan on a monthly basis and it does not appear to have been applied correctly
Over the last yrs I have faithfully paid appr 18,in interest on a helocIn March I received a letter that the full amount was due in MayIn January I called to ask about this and was told that the loan would be reassessedI was not informed that the whole loan would be calledI did find in the original loan agreement that it would be calledI wish that in January they would have disclosed that and not promised reassessmentI was informed in March that I could not apply for hardship until May when the loan came dueIn May I applied for hardshipI had one interest only payment due in MayI asked about paying it and was told it would just be sent back because it was not the 42,000+ that was owedThey told me not to pay it, that it would not be applied and that it would be returnedI keep getting a bill for itI again asked the employee assigned to my case, ***, why I keep getting a bill of She also told me not to pay itI have been recently following my credi
We are trying to pay off our loan early so each month when I complete payment stub I ask them to apply $to our loan (which is our monthly payment amount) The remainder of the $payment ($300.22) I enter to be applied as ADDITIONAL principal The past four months I have had to call them and request a reversal as they apply the EXTRA $as a payment So a large part of the additional principal amount I send is applied to interest and principal rather than 100% principal as it should be I was told I may need to call and have them adjust that every month That is baloney Now today I was told that at a meeting they recognized that the payment processing division has been making errors, but that was all the representative knew
I have had a loan with Specialized Loan Servicing, LLC (SLS) for several yearsWe had to file bankruptcy about four years agoAt first, SLS would send information about our loanIn the last year, SLS will send no information about our loan to usThey state that since we filed bankruptcy that they cannot send statements because it is a billAlthough in the past (and with our first mortgage), letters of information can be sent stating that the notice is not an attempt to collect a debtOur loan was originally an interest only loanWhen our loan changed to having the interest and principal included, SLS did send a letter stating this fact but did not give the amount of the new paymentI had no idea how much to pay, and when calling in the amount has changed even though the interest rate is fixedRecently the payment fell behind because we did not have any notificationsWhile trying to catch it up, I sent in payments of the original amountI was told that since it is not a full payment the money is held in a suspense accountI was not notified of this eitherThey held my money without applying it to the principal so they can continue to charge interest on that amount - all the while, they get to keep my money and earn interest from my moneyIn addition to all this, their automated system informs me of completely different amounts than what I am told when speaking to a representativeAnother issue is their accountingI will make a payment but only part of it will be referred to as my last payment receivedThe payment amounts and the amount applied as the last payment do not matchWithout any notification or statements of payments, I have no way to know where my account is actually at - in part, because the system tells me one thing while a representative says anotherThis company is beyond shadyIf we had the money to pay it off in full we would
I have been paying on this loan over 10yrs for a $loan about three years I tryed to get a modifed loan I was told on the phone they do not do 2nd mortages I filled out papers three times still no adjustedment have a 10.5% loan also they charges me several yrs ago for a drive by till this day they have not put any of my money to the bill ,last time I tryed a modifed loan your dpt wanted to increase it double I can not refi I have a 1st mortgage at 2%also I found out today 09/18/i am paying a lawer fee sence why and I want the amount I have payed extra it may not be much every month but it is over time money I pa not much 2u but to is a lot and I want proof u will fix it so the amount will go down less than $ why is this not going down I have beening paying for over 10yrs on this loan only missed 1payment and that was when I went bankrupt please fix this also I want proof I am paying law fees why?
Specialized Loan Servicing (SLS) has no internal communication They are unable to assign a case number and a designated contact person for your issue which means every time you call you basically start over I have a "ticket" opened every time I call And nothing has been accomplished for months! I'd give them a zero star if possible They have made my life hell trying to get them to correct their own error They have conflicting information between the insurance department and the customer service department and these two systems do not appear to be linked
I worked for SLS as a real estate broker/vendor performing a BPO (broker opinion of value) on April 29, It was agreed that upon completion of this BPO, I would receive $as compensation within 30-days It is now August 12, and after a phone call and several emails I still have not received paymentThey say that I did not complete this job according to their standards I have done BPOs for over years and there is the occasional property that has no current listing comps and/or no sales comparables to the property However, I did find several, the amount that they required, but they were not in the immediate area They kept rejecting my BPO because of lack of comparables in the area, yet they wanted me to go outside the county to get more These would have been rejected, as well, as the client would not accept a comparable property to be miles awayI did my best, I worked the usual 3-hours to complete this BPO, along with gas to get to the property, time, photos, etc., with the understanding that I would be paid for this jobThey refuse to pay me I would strongly suggest that other real estate agents and brokers STAY AWAY from this company as far as doing BPOs, or any other type of field service jobs, for them THEY DO NOT PAY ANYTHING FOR WORK DONE
They bought out our loan in January *** was taking out money from our account for the billOur first statement was in February, that is when we made our first payment to themSoon after we received a statement for double of what the amount should have beenThey said that they didn't get January payment which we never got a bill forThey claim that we need to make a 1/payment because we did not make one for the month of MarchOur statement says that we do not owe anything for the month of MarchThen *** says that all their statements are wrong and we can not go by thoseWe called in March to make sure that the statement was correct and we were told it wasShe also said that she seen where we calledThey have cashed every single one of our checks for the months that we had a balance due for the monthNone of them says that there is a previous balance due but this month because our statement did not get to us till the and we had to print everything out by the
I have a mortgage account that was transferred from *** *** *** to SLS in November When my Account was transferred my payment for the month of November was never posted to my AccountI started to receive collection calls that went on of weeks, I continued to tell them that I sent the payment in on time and bank records reflected that it cleared and was received by SLSAfter many calls they realized that they had the payment and for some reason it was being held and not posted to my accountNow again I'm dealing with the same issue with SLS, I've sent in all payments due on my account and they have been sent on timeI'm receiving collection calls from representatives stating that I owe for monthsI continue to explain that all payments have been paid to the companyI spoke with a representative by the name of *** on 7/12/17, he noticed the payment had been made but were never posted to my account, *** opened a work ticket (#***) to have the cashiering
My mortgage loan was recently sold to SLSI made payments to my loan according to the original agreementI paid more than half the amount early and more than the other half when the payment was dueNone of my payments have been credited to my loan and late fees have been charged and yet they have not credited the money that I paid except to pay the late feesI called the company and the representative asked me to get a transaction history and I indicated that I was looking at the transaction history online at that momentShe indicated to me that I would have to talk to a "Resolution Specialist" and asked to transfer meShe did transfer me but they were closed and when I called back they were now closed as well
I paid my mortgage payment plus extra for escrowThe company has not allocated my funds to the correct places and now my account is showing days passed due for my mortgage payment plus money in my escrow account and also in unapplied fundsI have called four or five times trying to get the money put into the correct funds but no one can seem to do it correctlyThey are now saying that my July payment is past due and that there is insufficient funds to pay itI sent in my regular payment for July plus extra for my escrow accountmy account will soon be reported to the credit bureau as late
As you see this company has a serious pattern of applying payments incorrectly They have applied a payment incorrectly and now show it as all going to a late charge, as if it was never made and it was made on time So even though this will not get resolved here, we feel the need to share, our government is doing nothing to combat this
December 1, I wrote a letter to Specialized loan servicing because the statement they sent stated that I was months delinquentwhen In fact I was two months behind in paymentsThe letter indicated that I would pay the two payments at the end of the weekI asked that they refund me the $in the suspense fund Specialized Loan Service did not contact me until May 2018, and at that time the sent my loan to foreclosure
My home mortgage was sold from the original broker to Specialized Loan Servicing, LLC about one year ago I have made every payment 2-weeks early from the due date and have never missed a payment My bank account reflects that every check has been cashed by Speciailized Loan Servicing, so I had no reason to believe there was an account problem I have been in dialogue with different representatives over the past few months regarding issues with hazard insurance and most recently an escrow shortage that I have been trying to pay in full
Today I spoke with a representative from SLS who stated my mortgage payments are in arrears since January and my home is about to be foreclosed upon I have received no prior notification that there were ANY problems with receiving monthly payments despite my numerous phone calls to different representatives thereIn addition, my bank statements confirm that every payment has been posted successfully and paid to SLS
Another importan
This is the absolute WORST company ever Do everything & anything to avoid this company Multiple phone attempts to contact the correct department, disconnecting me every time, RUDE people who don't help you, you have to give your data EVERY time they transfer youIf you want nothing but frustrations and rising blood pressure then this is the company for you!
The main problem is that because they were not the originator of the loan they have no idea of what went into the build out of the escrow fundThey are essentially holding my money, and requiring that I pay additional money direct to the County
Additionally, in reporting my outstanding balance to credit reporting agencies they are not accurately incorporating payments made
In October of I made a principle and interest reduction on my $72k HELOC to bring it down to $60k SLS cashed the check and a week later I received a letter in the mail that I was qualified for a extension on interest only So I filled it out and sent it in Well, this is where things went all to HELL For some reason SLS pulled that payment of $12k and put in in a "suspense account." When I didn't receive any statement I called them and the billing dept said I was late I said how is that possible? They have my money This issue is going on months and they still haven't fixed it Infact, I now have a day late and a day late on this HELOC They collected my money in one hand and marked me delinquent in the other This mistake by them is now affecting my credit score I have had this HELOC for years and never been late When I talked to Executive services (3) times trying to correct this issue they have all said and assured me that they would take care of th
Spoke with ***-Liquidation department-very unprofessional-not helpful-refuse to honor my request to speak with supervisor when asked to be transferred to Supervisor He insisted that all my questions had been answered I still had additional information I needed to clarify regarding my account
What can I say that has not already been statedIf your loan gets bought by this crooked,bumbling fools good luck!! Should be a law against certain companies not being able to buy packaged loan portfolios from other lenders, based on SLS very poor business principles and numerous business complaintsGovernment do you job and shut these a..holes down!!!! Is there a star lower than a 1??
I asked this lender to review my account for a modification and they took five months to complete the processThey are now asking me to go from an year mortgage to a year mortgage with no change in the percentage rate I have left several messages to speak with a supervisor and no response
This company bought my 2nd mortgageSince then they have attempted to change the terms of the loanIt is supposed to be a fixed rate loan and they have changed it in their system to a daily simple interest loanI called and they asked for a week to investigateThey said they would call back but did not within the agreed upon time frameI gave them extra time then called them backThey stated they had investigated it and that they are correctThey did not even ask for a copy of the loan information from meAfter this happened I also looked at how they have been applying interest and principal to the loan on a monthly basis and it does not appear to have been applied correctly
Over the last yrs I have faithfully paid appr 18,in interest on a helocIn March I received a letter that the full amount was due in MayIn January I called to ask about this and was told that the loan would be reassessedI was not informed that the whole loan would be calledI did find in the original loan agreement that it would be calledI wish that in January they would have disclosed that and not promised reassessmentI was informed in March that I could not apply for hardship until May when the loan came dueIn May I applied for hardshipI had one interest only payment due in MayI asked about paying it and was told it would just be sent back because it was not the 42,000+ that was owedThey told me not to pay it, that it would not be applied and that it would be returnedI keep getting a bill for itI again asked the employee assigned to my case, ***, why I keep getting a bill of She also told me not to pay itI have been recently following my credi
We are trying to pay off our loan early so each month when I complete payment stub I ask them to apply $to our loan (which is our monthly payment amount) The remainder of the $payment ($300.22) I enter to be applied as ADDITIONAL principal The past four months I have had to call them and request a reversal as they apply the EXTRA $as a payment So a large part of the additional principal amount I send is applied to interest and principal rather than 100% principal as it should be I was told I may need to call and have them adjust that every month That is baloney Now today I was told that at a meeting they recognized that the payment processing division has been making errors, but that was all the representative knew
I have had a loan with Specialized Loan Servicing, LLC (SLS) for several yearsWe had to file bankruptcy about four years agoAt first, SLS would send information about our loanIn the last year, SLS will send no information about our loan to usThey state that since we filed bankruptcy that they cannot send statements because it is a billAlthough in the past (and with our first mortgage), letters of information can be sent stating that the notice is not an attempt to collect a debtOur loan was originally an interest only loanWhen our loan changed to having the interest and principal included, SLS did send a letter stating this fact but did not give the amount of the new paymentI had no idea how much to pay, and when calling in the amount has changed even though the interest rate is fixedRecently the payment fell behind because we did not have any notificationsWhile trying to catch it up, I sent in payments of the original amountI was told that since it is not a full payment the money is held in a suspense accountI was not notified of this eitherThey held my money without applying it to the principal so they can continue to charge interest on that amount - all the while, they get to keep my money and earn interest from my moneyIn addition to all this, their automated system informs me of completely different amounts than what I am told when speaking to a representativeAnother issue is their accountingI will make a payment but only part of it will be referred to as my last payment receivedThe payment amounts and the amount applied as the last payment do not matchWithout any notification or statements of payments, I have no way to know where my account is actually at - in part, because the system tells me one thing while a representative says anotherThis company is beyond shadyIf we had the money to pay it off in full we would
I have been paying on this loan over 10yrs for a $loan about three years I tryed to get a modifed loan I was told on the phone they do not do 2nd mortages I filled out papers three times still no adjustedment have a 10.5% loan also they charges me several yrs ago for a drive by till this day they have not put any of my money to the bill ,last time I tryed a modifed loan your dpt wanted to increase it double I can not refi I have a 1st mortgage at 2%also I found out today 09/18/i am paying a lawer fee sence why and I want the amount I have payed extra it may not be much every month but it is over time money I pa not much 2u but to is a lot and I want proof u will fix it so the amount will go down less than $ why is this not going down I have beening paying for over 10yrs on this loan only missed 1payment and that was when I went bankrupt please fix this also I want proof I am paying law fees why?
Specialized Loan Servicing (SLS) has no internal communication They are unable to assign a case number and a designated contact person for your issue which means every time you call you basically start over I have a "ticket" opened every time I call And nothing has been accomplished for months! I'd give them a zero star if possible They have made my life hell trying to get them to correct their own error They have conflicting information between the insurance department and the customer service department and these two systems do not appear to be linked
I worked for SLS as a real estate broker/vendor performing a BPO (broker opinion of value) on April 29, It was agreed that upon completion of this BPO, I would receive $as compensation within 30-days It is now August 12, and after a phone call and several emails I still have not received paymentThey say that I did not complete this job according to their standards I have done BPOs for over years and there is the occasional property that has no current listing comps and/or no sales comparables to the property However, I did find several, the amount that they required, but they were not in the immediate area They kept rejecting my BPO because of lack of comparables in the area, yet they wanted me to go outside the county to get more These would have been rejected, as well, as the client would not accept a comparable property to be miles awayI did my best, I worked the usual 3-hours to complete this BPO, along with gas to get to the property, time, photos, etc., with the understanding that I would be paid for this jobThey refuse to pay me I would strongly suggest that other real estate agents and brokers STAY AWAY from this company as far as doing BPOs, or any other type of field service jobs, for them THEY DO NOT PAY ANYTHING FOR WORK DONE