SLS is a loan servicing company for *** *** This issue relates to misappropriation of escrow account money In April SLS mistakenly paid someone else's property taxes out of our escrow account (actually a neighbors future tax) A total of has been mistakenly removed from our accountThis has been proven through our county tax department and admitted to by SLS We had to do he investigation to figure this all out as SLS was of no assistance We requested that SLS replace the money that they took out of our escrow to pay someone else's taxes (1822.18) We have been told that the money would be replaced and given dates of ...within two days...within a week....within two weeks and nothing has happened, These dates have all passed Today I was forced to go through multiple phone trees and told that a refund would be given to us on 10/5/but no confirmation was provided of what amount When I was offered a transfer to another tax department to find out I was no
This company SLS, LLC is trying to sell my home using fraudulent and illegal documents
recorded with the Alameda County Recorder's office in California I have new evidence from a federal court which proves all the documents filed at the recorder's office are false, yet they were used to foreclose and evict Thus if they sell my property to an unsuspecting buyer it might appear from a title search that all is ok, however the document I have from the federal court proves all recordings are false I prior provided this information to SLS, but they simply ignore Thus, I will be forced to litigate to get my home back
The company is starting foreclosure on my houseI have been attempting to work with SLS for a modification starting in I have submitted the same gross monthly paychecks for each modification and between to my yearly Gross income has decreasedYet each time, starting July '14(due 10/14) Sept '(due 12/14) Feb '(due June 15) & July '15(due 12/15) the paperwork/modification listed my gross monthly income and escrow shortage at (Oct 'not listed, in order starting 12/14) 5185.74/5458.01/60001.93/40,I have asked the company to explain how my "gross income" changed despite my yearly reduction in income as well as how my escrow account jumpedNo one was able to explain this to me, the only logical info that I can see is due to market value improving the company is forcing me out of my house by intentionally putting my modification at an amount beyond my meansI have clearly told the company my 2nd is outstanding and I explained to the compan
I currently have a mortgage with SLS, I am in the process of doing a refinanceWhen my new mortgage company contact the SLS for payoff amount SLS provided them with the pay off amount that had my escrow account subtracted from my overall loan balance I was never asked nor informed by SLS that this was their operating procedure My new mortgage has some limitations, and the fact that I had no choice in how monies that I paid on time and are in MY ESCROW account are being used When I contaced SLS they said that is how they do business I informed them that they are changing the terms on my new loan without giving me any options of what to do with my money My new loan has a limit on how much money I can get back at closing as a ‘cash out’, but getting my escrow money retuned to me is not a cash out it is me just getting money that I overpaid returned to me in a lump sum I did not authorize SLS to use my escrow account to go towards my loan payoff and I am extremely diss
My mortgage loan was sold to SLS back in NovemberI have unsuccessfully tried to contact SLS via phone and utilizing their worthless website to setup mortgage paymentsIn addition, I completed an information form to establish the auto payments and to date, I have not receive any information from SLS and it appears my mortgage is not being deducted from my bank accountThis has become a really stressful ordeal and at this point I'm questioning this company integritySeeing how I submitted my personal information per request (remind you this include SSN and bank account info) and can't seem to get anyone on the phone nor a follletter nor an emailPlease look into the legitimacy of this company existenceIt appears they get to ride off into the sunset with more customers/business while wreaking havoc on my lively-hood and a place I have call home for 10+ yearsNo missed mortgage payments until this company comes alongIt's ridiculous!
I started getting notices in January from a company I never heard of asking me to pay an unusual amount for a mortgage on a rental propertyI thought it was a scamI contacted the company, and they told me they took over my mortgage from *** just started serving my loan in April 2017, less than a year agoThey took over from Greentree, which also had my loan for a short time after taking it over from CitiMortgageAll of these changes have happened in less than a couple yearsI put all my bills on auto pay, so this is an extreme amount of inconvenience to keep changing the amount and the company I am paying every six monthsI did not authorize any of these changesSLS told me they were charging me more for my mortgage -- $per month more! The last several times the mortgage increased it only went up by $or $per monthThey admitted that it was probably a mistake and they would recalculateThey also said all of the payments sent to *** would be received by
*** *** *** (**) transferred my mortgage loan to Specialized Loan Services (SLS) ** said they passed on all the paper work about the loan, including the paperwork showing the State of Oregon paid my property taxesSLS said they didn't find the paperwork regarding the property taxes, which I suspect is a lie because they didn't look for it, and furthermore ignored the information relayed to them about Oregon paying the taxesI talked twice to a gentleman about the issue, provided all the contact information for the Dept of Revenue on the tax issue, and they ignored this, tooThey provided a notice that said the issue could be brought up to date if a payment of $1,was submittedAgain, it appears they have ignored all that has been said to themThe State of Oregon reviews the tax payment issue every two years, and this is that time againOregon has acknowledged receipt of the paperwork for re-certification for paymentThe approval will not be issued prior to June O
I received an escrow shortage in January 2018, stating if we paid $our monthly note would go down to $1356.00, I paid the shortage amount of $in payments,2/7/18-paid $500.00,2/16/18-paid $204.00,2/20/18-paid $ The company we paid was *** which was the loan company before we were transferred to Specialized loan services on March 1st I have contacted both companies once a week since March 1st to make sure this shortage was accounted for and our house note would go down to the amount of $I have several people I talked to, first was Demarcus on 3/1/he stated that it will be fixed within days (too long to keep our loan not paid we would be getting late fees)Then we talked to Mike a supervisor the next week he said to email him the documents that day and we would get a call back within weeks (no call back and no response stating they received any documents, it still isn't loaded into our account online) Then on 3/16/was told promising news f
I had a mortgage loan with SLS The original loan was through another bank which sold the loan to SLS in June I sold my house in early March and the payoff payment posted to SLS on March In April I noticed my credit report did not update showing the account as paid off and closed like it did for my other mortgage and home equity loan (I had a total of mortgages on the property I sold) After calling SLS in early April 2016, I was informed that they are showing the payment as complete and paid off, but I need to request a closure of the account and request that SLS report to the three credit agencies that my account is paid off and closed I also had a question about a late fee and late payment, so I submitted all of the documentation to SLS on April via USPS mail Two weeks later I received a letter in the mail saying they started looking into it on April but it may take as long as days to complete the issue On April 2016, I checked my
I paid my loan off in full to SLS I was told many times that I would receive a lien release if we paid off our loan in full When we paid it off, we got a letter stating the loan balance was zero I called many times after and asked them when the lien release documentation was About five different employees lied and said they had finished the lien release on their part and the only thing that could be holding it up was the county office where it would be recorded Well, I called Georgetown deed recorder's office and they told me SLS has sent them nothing When I called to report this to them, they were very ineffectual and said: "I can't speak for other employees and why they lied to you, all I can say is we have not even started on the work order."
I am in the process of working through a short-sale of a property with this businessI have been moving through this process November where I have sent them all required information multiple timesTheir systems and people are so inadequate and incompetent they have been unable to receive or process them appropriately despite multiple attempts on my part to send them to them based on the information they have providedNow I finally have an approval on the sell of my property with the primary lender and they have closed out all my info and I now have to resubmit everything for the contract and have no idea if it will be completed in time for the proposed closingThis company is absolutely horrible to work with and I would recommend anyone whose mortgage is passed onto them to work to have it moved to another servicer
This company is either extremely unorganized or purposefully generating fraudulent charges to it's customersI have received multiple correspondence from them with conflicting information as to where to mail my payment to and incorrect account balance informationI received notice that my account was months overdue, however online I was paid up in full, when I contact customer service, I am told to ignored the mailed statements?? I enrolled in autopay and was double billed one moth's mortgage resulting min my bank account being over drawnThe response from their supervisor was " yes, that's been happening- a glitch in the computer", I was then expected to do all the leg work with my bank in order for them to be able to "review" itvery unethical business practices
I strongly advise steering clear of this companyUnfortunately, my mortgage was sold to them in fall By December I received an Escrow Statement that was inflated by $300+ due to them erroneously entering an annual property tax payment twice in the forthcoming yearI contacted them initially on 12/12/and received a response on 12/15/to contact their tax department via phoneBecause I was traveling I wasn't able to make the call until 12/19/16, when I spoke with different people (Anthony, Candy, and Adolfo)Finally, Adolfo acknowledged he error and promised that the escrow statement would be corrected within 5-business daysPredictably, this didn't happenOn 1/12/17, I contacted SLS again, and after waiting days (yes, days) I was finally informed on 1/23/that they would complete the revised escrow statement within the next 5-daysAgain, predictably, this didn't happenHence, I contacted them yet again on 2/6/17, explained the whole scenario afresh, and was told that while the revised escrow analysis has been completed, it was never actually booked in their system and (of course) that will take another 5-business daysI am not holding my breath! I informed her (Ashley) that my credit is stellar and that I simply don't make late payments but hat because of their error I will be short-paying them rather than forking over an extra $300+ per month while I wait on SLS to complete what should be a simple taskThis has been very, very frustrating!
My bank account was duplicate charged $for my June mortgage on 6/and 6/by SLS and was never refunded by themThey advised that the duplicate credit was reversed from the mortgage account and an ACH credit refund was processed 6/When I advised the refund was never received by my bank and provided copies of my statement, they still refused to research, or put a trace on the missing funds processed by them through *** *** TreasuryInstead they advised me I would have to file a claim with *** *** *** had already advised the trace of the wire had to be submitted by the initiator (SLS)After many wasted calls to SLS with no resolution, we filed a claim for unauthorized withdrawal with our bank, ***The claim was paid by *** on 8/24/Account charged 2x June, no refund, we sent no August payment, filed *** claim paid 8/24, sent checks SeptemberOur mortgage account is currently being charged a late fee of $as well as neg
This Mortgage company is supposed to be paying my property tax billThey did not pay it on time, and I had to call them because I received a late bill in the mailThey then went ahead and paid it, but then they took the $in Interest and Penalties and just passed them along to me and expect me to pay them also
We received our mortgage statement dated 2/1/ On it was a charge for $12,for "Lender Placed Insurance Advance" Upon calling SLS, they indicated that they had no proof we have wind insurance so they bought it for us
This is incorrect for several reasons First, they are on the insurance policy and receive a copy of it Second, in August they inquired about our coverage and the broker faxed them a copy of the insurance coverage After the broker sent in the proof of insurance we never heard anything about it again
We have told SLS that we have coverage and reminded them that they have received proof of the coverage
However, to date, they have not removed the $12k charge from our account
This is the second time they've done this to us When they purchased the loan from the previous mortgage company they immediately bought insurance for us and claimed they had no proof that we had coverage They never asked us or did any due diligence They obvio
I was made for a modification on my home loan I completed all trial payments that was required and then I sent in all documentations need to complete my modificationI spoke with MTV single person of contact who him and I was in disbelieve that my docs hasn't gotten there yet maybe because of the holiday xmas and New Years he said I had time I then spoke with him again which he stated that he did finally get my docsA month went by and I then was told it was cancelled because hey didn't receive my docs I'm in disbelief and frustrated because the modification was a great deal I had so many problems with these people since I been switched over to themThey cancelled me and told me that I'm back to the first payments which I don't understand I did all my parts to this modification and they screwed up on their end I need help please
I got a letter from Wells Fargo Stating that they sold our mortgageIt is sold to SLSIt is being taken over on Dec 1, they stated in the letter that I would be receiving a letter from SLSI have not received a letter and it is now November 27, I am trying to sell my property, and Wells Fargo just up and does this without my knowledge? How can this beI am going to call my lawyer as soon as possible I am petrified Is there anything the Revdex.com can do to Help?
My primary issue is that my personal information was sold to this company without my knowledge or permission, this is coming from a federal worker who already had his personal information compromised via OPM and have had to put monitoring on my accounts to be notified when unknown individuals try to access my SSN Well I was alerted of a hit by SLS, a company I was unaware of, who reported that I was behind in payment for over days, which as I informed them was not the case because I have been making electronic payments to *** the known servicer of my loan SLS stated they sent me letters introducing themselves to me, and I stated to them I receive tons of unsolicited mailings, thus placed I do not do business with go straight into the recycle bin and trashed and are looked at as solicitations I informed them that I did call *** last week and they confirmed me of the unfortunate truth that they sold my loan for profit to SLS without my knowledge SLS reports they did not
On April we received a notice that we were behind on our mortgage payment (did not make April's payment) We called (SLS) them on April and after being on the phone for over an hour we were told that they received a check to pay for our raise in property taxes but have no record of us making the mortgage payment We sent both checks (property tax increase payment and mortgage payment for April, 2018) IN THE SAME ENVELOPE on March 24th We have proof (from our bank) that BOTH checks cleared so they did receive our payments They have no record of receiving the mortgage payment and have added late fees to this which could subsequently lower our credit score We were told they would look into this and get back to us We will undoubtedly have to call back again tomorrow and talk with another 2-people who have absolutely no idea what they are doing to clear this up How can a company cash a check and not keep track of it and then send a statement saying you are behind in payments and going to be charged extra? There should be repercussions for them This is not the first thing they have done since they assumed our mortgage back in October We had paid our property taxes and they showed no evidence of this and were sending us late notifications as well as threats to turn us in to a collector(We paid our taxes well in advance and had documentation to prove it) That took almost a week of different phone calls (from our end) to fix that This company is ridiculous and unfortunately consumers have NO SAY in who assumes their loans and this company knows it Their customer service is as poor as I have ever seen and they are the most incompetent business I have dealt with in years Stay away from this company, do whatever you can to not have your loan be assumed by them as all it will do is create constant headaches and undo stress in your life We have already consulted with an attorney and are slowly building our case, especially if our credit score is affected by their inept ability to conduct business in an appropriate manner
SLS is a loan servicing company for *** *** This issue relates to misappropriation of escrow account money In April SLS mistakenly paid someone else's property taxes out of our escrow account (actually a neighbors future tax) A total of has been mistakenly removed from our accountThis has been proven through our county tax department and admitted to by SLS We had to do he investigation to figure this all out as SLS was of no assistance We requested that SLS replace the money that they took out of our escrow to pay someone else's taxes (1822.18) We have been told that the money would be replaced and given dates of ...within two days...within a week....within two weeks and nothing has happened, These dates have all passed Today I was forced to go through multiple phone trees and told that a refund would be given to us on 10/5/but no confirmation was provided of what amount When I was offered a transfer to another tax department to find out I was no
This company SLS, LLC is trying to sell my home using fraudulent and illegal documents
recorded with the Alameda County Recorder's office in California I have new evidence from a federal court which proves all the documents filed at the recorder's office are false, yet they were used to foreclose and evict Thus if they sell my property to an unsuspecting buyer it might appear from a title search that all is ok, however the document I have from the federal court proves all recordings are false I prior provided this information to SLS, but they simply ignore Thus, I will be forced to litigate to get my home back
The company is starting foreclosure on my houseI have been attempting to work with SLS for a modification starting in I have submitted the same gross monthly paychecks for each modification and between to my yearly Gross income has decreasedYet each time, starting July '14(due 10/14) Sept '(due 12/14) Feb '(due June 15) & July '15(due 12/15) the paperwork/modification listed my gross monthly income and escrow shortage at (Oct 'not listed, in order starting 12/14) 5185.74/5458.01/60001.93/40,I have asked the company to explain how my "gross income" changed despite my yearly reduction in income as well as how my escrow account jumpedNo one was able to explain this to me, the only logical info that I can see is due to market value improving the company is forcing me out of my house by intentionally putting my modification at an amount beyond my meansI have clearly told the company my 2nd is outstanding and I explained to the compan
I currently have a mortgage with SLS, I am in the process of doing a refinanceWhen my new mortgage company contact the SLS for payoff amount SLS provided them with the pay off amount that had my escrow account subtracted from my overall loan balance I was never asked nor informed by SLS that this was their operating procedure My new mortgage has some limitations, and the fact that I had no choice in how monies that I paid on time and are in MY ESCROW account are being used When I contaced SLS they said that is how they do business I informed them that they are changing the terms on my new loan without giving me any options of what to do with my money My new loan has a limit on how much money I can get back at closing as a ‘cash out’, but getting my escrow money retuned to me is not a cash out it is me just getting money that I overpaid returned to me in a lump sum I did not authorize SLS to use my escrow account to go towards my loan payoff and I am extremely diss
My mortgage loan was sold to SLS back in NovemberI have unsuccessfully tried to contact SLS via phone and utilizing their worthless website to setup mortgage paymentsIn addition, I completed an information form to establish the auto payments and to date, I have not receive any information from SLS and it appears my mortgage is not being deducted from my bank accountThis has become a really stressful ordeal and at this point I'm questioning this company integritySeeing how I submitted my personal information per request (remind you this include SSN and bank account info) and can't seem to get anyone on the phone nor a follletter nor an emailPlease look into the legitimacy of this company existenceIt appears they get to ride off into the sunset with more customers/business while wreaking havoc on my lively-hood and a place I have call home for 10+ yearsNo missed mortgage payments until this company comes alongIt's ridiculous!
I started getting notices in January from a company I never heard of asking me to pay an unusual amount for a mortgage on a rental propertyI thought it was a scamI contacted the company, and they told me they took over my mortgage from *** just started serving my loan in April 2017, less than a year agoThey took over from Greentree, which also had my loan for a short time after taking it over from CitiMortgageAll of these changes have happened in less than a couple yearsI put all my bills on auto pay, so this is an extreme amount of inconvenience to keep changing the amount and the company I am paying every six monthsI did not authorize any of these changesSLS told me they were charging me more for my mortgage -- $per month more! The last several times the mortgage increased it only went up by $or $per monthThey admitted that it was probably a mistake and they would recalculateThey also said all of the payments sent to *** would be received by
*** *** *** (**) transferred my mortgage loan to Specialized Loan Services (SLS) ** said they passed on all the paper work about the loan, including the paperwork showing the State of Oregon paid my property taxesSLS said they didn't find the paperwork regarding the property taxes, which I suspect is a lie because they didn't look for it, and furthermore ignored the information relayed to them about Oregon paying the taxesI talked twice to a gentleman about the issue, provided all the contact information for the Dept of Revenue on the tax issue, and they ignored this, tooThey provided a notice that said the issue could be brought up to date if a payment of $1,was submittedAgain, it appears they have ignored all that has been said to themThe State of Oregon reviews the tax payment issue every two years, and this is that time againOregon has acknowledged receipt of the paperwork for re-certification for paymentThe approval will not be issued prior to June O
I received an escrow shortage in January 2018, stating if we paid $our monthly note would go down to $1356.00, I paid the shortage amount of $in payments,2/7/18-paid $500.00,2/16/18-paid $204.00,2/20/18-paid $ The company we paid was *** which was the loan company before we were transferred to Specialized loan services on March 1st I have contacted both companies once a week since March 1st to make sure this shortage was accounted for and our house note would go down to the amount of $I have several people I talked to, first was Demarcus on 3/1/he stated that it will be fixed within days (too long to keep our loan not paid we would be getting late fees)Then we talked to Mike a supervisor the next week he said to email him the documents that day and we would get a call back within weeks (no call back and no response stating they received any documents, it still isn't loaded into our account online) Then on 3/16/was told promising news f
I had a mortgage loan with SLS The original loan was through another bank which sold the loan to SLS in June I sold my house in early March and the payoff payment posted to SLS on March In April I noticed my credit report did not update showing the account as paid off and closed like it did for my other mortgage and home equity loan (I had a total of mortgages on the property I sold) After calling SLS in early April 2016, I was informed that they are showing the payment as complete and paid off, but I need to request a closure of the account and request that SLS report to the three credit agencies that my account is paid off and closed I also had a question about a late fee and late payment, so I submitted all of the documentation to SLS on April via USPS mail Two weeks later I received a letter in the mail saying they started looking into it on April but it may take as long as days to complete the issue On April 2016, I checked my
I paid my loan off in full to SLS I was told many times that I would receive a lien release if we paid off our loan in full When we paid it off, we got a letter stating the loan balance was zero I called many times after and asked them when the lien release documentation was About five different employees lied and said they had finished the lien release on their part and the only thing that could be holding it up was the county office where it would be recorded Well, I called Georgetown deed recorder's office and they told me SLS has sent them nothing When I called to report this to them, they were very ineffectual and said: "I can't speak for other employees and why they lied to you, all I can say is we have not even started on the work order."
I am in the process of working through a short-sale of a property with this businessI have been moving through this process November where I have sent them all required information multiple timesTheir systems and people are so inadequate and incompetent they have been unable to receive or process them appropriately despite multiple attempts on my part to send them to them based on the information they have providedNow I finally have an approval on the sell of my property with the primary lender and they have closed out all my info and I now have to resubmit everything for the contract and have no idea if it will be completed in time for the proposed closingThis company is absolutely horrible to work with and I would recommend anyone whose mortgage is passed onto them to work to have it moved to another servicer
This company is either extremely unorganized or purposefully generating fraudulent charges to it's customersI have received multiple correspondence from them with conflicting information as to where to mail my payment to and incorrect account balance informationI received notice that my account was months overdue, however online I was paid up in full, when I contact customer service, I am told to ignored the mailed statements?? I enrolled in autopay and was double billed one moth's mortgage resulting min my bank account being over drawnThe response from their supervisor was " yes, that's been happening- a glitch in the computer", I was then expected to do all the leg work with my bank in order for them to be able to "review" itvery unethical business practices
I strongly advise steering clear of this companyUnfortunately, my mortgage was sold to them in fall By December I received an Escrow Statement that was inflated by $300+ due to them erroneously entering an annual property tax payment twice in the forthcoming yearI contacted them initially on 12/12/and received a response on 12/15/to contact their tax department via phoneBecause I was traveling I wasn't able to make the call until 12/19/16, when I spoke with different people (Anthony, Candy, and Adolfo)Finally, Adolfo acknowledged he error and promised that the escrow statement would be corrected within 5-business daysPredictably, this didn't happenOn 1/12/17, I contacted SLS again, and after waiting days (yes, days) I was finally informed on 1/23/that they would complete the revised escrow statement within the next 5-daysAgain, predictably, this didn't happenHence, I contacted them yet again on 2/6/17, explained the whole scenario afresh, and was told that while the revised escrow analysis has been completed, it was never actually booked in their system and (of course) that will take another 5-business daysI am not holding my breath! I informed her (Ashley) that my credit is stellar and that I simply don't make late payments but hat because of their error I will be short-paying them rather than forking over an extra $300+ per month while I wait on SLS to complete what should be a simple taskThis has been very, very frustrating!
My bank account was duplicate charged $for my June mortgage on 6/and 6/by SLS and was never refunded by themThey advised that the duplicate credit was reversed from the mortgage account and an ACH credit refund was processed 6/When I advised the refund was never received by my bank and provided copies of my statement, they still refused to research, or put a trace on the missing funds processed by them through *** *** TreasuryInstead they advised me I would have to file a claim with *** *** *** had already advised the trace of the wire had to be submitted by the initiator (SLS)After many wasted calls to SLS with no resolution, we filed a claim for unauthorized withdrawal with our bank, ***The claim was paid by *** on 8/24/Account charged 2x June, no refund, we sent no August payment, filed *** claim paid 8/24, sent checks SeptemberOur mortgage account is currently being charged a late fee of $as well as neg
This Mortgage company is supposed to be paying my property tax billThey did not pay it on time, and I had to call them because I received a late bill in the mailThey then went ahead and paid it, but then they took the $in Interest and Penalties and just passed them along to me and expect me to pay them also
We received our mortgage statement dated 2/1/ On it was a charge for $12,for "Lender Placed Insurance Advance" Upon calling SLS, they indicated that they had no proof we have wind insurance so they bought it for us
This is incorrect for several reasons First, they are on the insurance policy and receive a copy of it Second, in August they inquired about our coverage and the broker faxed them a copy of the insurance coverage After the broker sent in the proof of insurance we never heard anything about it again
We have told SLS that we have coverage and reminded them that they have received proof of the coverage
However, to date, they have not removed the $12k charge from our account
This is the second time they've done this to us When they purchased the loan from the previous mortgage company they immediately bought insurance for us and claimed they had no proof that we had coverage They never asked us or did any due diligence They obvio
I was made for a modification on my home loan I completed all trial payments that was required and then I sent in all documentations need to complete my modificationI spoke with MTV single person of contact who him and I was in disbelieve that my docs hasn't gotten there yet maybe because of the holiday xmas and New Years he said I had time I then spoke with him again which he stated that he did finally get my docsA month went by and I then was told it was cancelled because hey didn't receive my docs I'm in disbelief and frustrated because the modification was a great deal I had so many problems with these people since I been switched over to themThey cancelled me and told me that I'm back to the first payments which I don't understand I did all my parts to this modification and they screwed up on their end I need help please
I got a letter from Wells Fargo Stating that they sold our mortgageIt is sold to SLSIt is being taken over on Dec 1, they stated in the letter that I would be receiving a letter from SLSI have not received a letter and it is now November 27, I am trying to sell my property, and Wells Fargo just up and does this without my knowledge? How can this beI am going to call my lawyer as soon as possible I am petrified Is there anything the Revdex.com can do to Help?
My primary issue is that my personal information was sold to this company without my knowledge or permission, this is coming from a federal worker who already had his personal information compromised via OPM and have had to put monitoring on my accounts to be notified when unknown individuals try to access my SSN Well I was alerted of a hit by SLS, a company I was unaware of, who reported that I was behind in payment for over days, which as I informed them was not the case because I have been making electronic payments to *** the known servicer of my loan SLS stated they sent me letters introducing themselves to me, and I stated to them I receive tons of unsolicited mailings, thus placed I do not do business with go straight into the recycle bin and trashed and are looked at as solicitations I informed them that I did call *** last week and they confirmed me of the unfortunate truth that they sold my loan for profit to SLS without my knowledge SLS reports they did not
On April we received a notice that we were behind on our mortgage payment (did not make April's payment) We called (SLS) them on April and after being on the phone for over an hour we were told that they received a check to pay for our raise in property taxes but have no record of us making the mortgage payment We sent both checks (property tax increase payment and mortgage payment for April, 2018) IN THE SAME ENVELOPE on March 24th We have proof (from our bank) that BOTH checks cleared so they did receive our payments They have no record of receiving the mortgage payment and have added late fees to this which could subsequently lower our credit score We were told they would look into this and get back to us We will undoubtedly have to call back again tomorrow and talk with another 2-people who have absolutely no idea what they are doing to clear this up How can a company cash a check and not keep track of it and then send a statement saying you are behind in payments and going to be charged extra? There should be repercussions for them This is not the first thing they have done since they assumed our mortgage back in October We had paid our property taxes and they showed no evidence of this and were sending us late notifications as well as threats to turn us in to a collector(We paid our taxes well in advance and had documentation to prove it) That took almost a week of different phone calls (from our end) to fix that This company is ridiculous and unfortunately consumers have NO SAY in who assumes their loans and this company knows it Their customer service is as poor as I have ever seen and they are the most incompetent business I have dealt with in years Stay away from this company, do whatever you can to not have your loan be assumed by them as all it will do is create constant headaches and undo stress in your life We have already consulted with an attorney and are slowly building our case, especially if our credit score is affected by their inept ability to conduct business in an appropriate manner