The company is starting foreclosure on my houseI have been attempting to work with SLS for a modification starting in I have submitted the same gross monthly paychecks for each modification and between to my yearly Gross income has decreasedYet each time, starting July '14(due 10/14) Sept '(due 12/14) Feb '(due June 15) & July '15(due 12/15) the paperwork/modification listed my gross monthly income and escrow shortage at (Oct 'not listed, in order starting 12/14) 5185.74/5458.01/60001.93/40,I have asked the company to explain how my "gross income" changed despite my yearly reduction in income as well as how my escrow account jumpedNo one was able to explain this to me, the only logical info that I can see is due to market value improving the company is forcing me out of my house by intentionally putting my modification at an amount beyond my meansI have clearly told the company my 2nd is outstanding and I explained to the compan
My home equity line of credit loan was transferred on 12/01/ The agreement was that Specialized Loan Servicing would continue the contract with the same terms They didn't I paid the loan in full on 01/02/2018, and SLS owes me a refund for overpayment
Our mortgage was just taken over by this companyOur first payment to them is due on December We have not received any correspondence from them with any account informationWells Fargo sent us a letter dated 11-that we received on 11-advising us to send a check to SLS with our Wells Fargo account number if we don't receive anything from them Off to a great start! I am terrified to do business with these people based upon the reviews I have been reading
This company is either extremely unorganized or purposefully generating fraudulent charges to it's customersI have received multiple correspondence from them with conflicting information as to where to mail my payment to and incorrect account balance informationI received notice that my account was months overdue, however online I was paid up in full, when I contact customer service, I am told to ignored the mailed statements?? I enrolled in autopay and was double billed one moth's mortgage resulting min my bank account being over drawnThe response from their supervisor was " yes, that's been happening- a glitch in the computer", I was then expected to do all the leg work with my bank in order for them to be able to "review" itvery unethical business practices
I received an escrow shortage in January 2018, stating if we paid $our monthly note would go down to $1356.00, I paid the shortage amount of $in payments,2/7/18-paid $500.00,2/16/18-paid $204.00,2/20/18-paid $ The company we paid was *** which was the loan company before we were transferred to Specialized loan services on March 1st I have contacted both companies once a week since March 1st to make sure this shortage was accounted for and our house note would go down to the amount of $I have several people I talked to, first was Demarcus on 3/1/he stated that it will be fixed within days (too long to keep our loan not paid we would be getting late fees)Then we talked to Mike a supervisor the next week he said to email him the documents that day and we would get a call back within weeks (no call back and no response stating they received any documents, it still isn't loaded into our account online) Then on 3/16/was told promising news f
I had a mortgage loan with SLS The original loan was through another bank which sold the loan to SLS in June I sold my house in early March and the payoff payment posted to SLS on March In April I noticed my credit report did not update showing the account as paid off and closed like it did for my other mortgage and home equity loan (I had a total of mortgages on the property I sold) After calling SLS in early April 2016, I was informed that they are showing the payment as complete and paid off, but I need to request a closure of the account and request that SLS report to the three credit agencies that my account is paid off and closed I also had a question about a late fee and late payment, so I submitted all of the documentation to SLS on April via USPS mail Two weeks later I received a letter in the mail saying they started looking into it on April but it may take as long as days to complete the issue On April 2016, I checked my
I started getting notices in January from a company I never heard of asking me to pay an unusual amount for a mortgage on a rental propertyI thought it was a scamI contacted the company, and they told me they took over my mortgage from *** just started serving my loan in April 2017, less than a year agoThey took over from Greentree, which also had my loan for a short time after taking it over from CitiMortgageAll of these changes have happened in less than a couple yearsI put all my bills on auto pay, so this is an extreme amount of inconvenience to keep changing the amount and the company I am paying every six monthsI did not authorize any of these changesSLS told me they were charging me more for my mortgage -- $per month more! The last several times the mortgage increased it only went up by $or $per monthThey admitted that it was probably a mistake and they would recalculateThey also said all of the payments sent to *** would be received by
This Mortgage company is supposed to be paying my property tax billThey did not pay it on time, and I had to call them because I received a late bill in the mailThey then went ahead and paid it, but then they took the $in Interest and Penalties and just passed them along to me and expect me to pay them also
My mortgage loan was sold to SLS back in NovemberI have unsuccessfully tried to contact SLS via phone and utilizing their worthless website to setup mortgage paymentsIn addition, I completed an information form to establish the auto payments and to date, I have not receive any information from SLS and it appears my mortgage is not being deducted from my bank accountThis has become a really stressful ordeal and at this point I'm questioning this company integritySeeing how I submitted my personal information per request (remind you this include SSN and bank account info) and can't seem to get anyone on the phone nor a follletter nor an emailPlease look into the legitimacy of this company existenceIt appears they get to ride off into the sunset with more customers/business while wreaking havoc on my lively-hood and a place I have call home for 10+ yearsNo missed mortgage payments until this company comes alongIt's ridiculous!
*** *** *** (**) transferred my mortgage loan to Specialized Loan Services (SLS) ** said they passed on all the paper work about the loan, including the paperwork showing the State of Oregon paid my property taxesSLS said they didn't find the paperwork regarding the property taxes, which I suspect is a lie because they didn't look for it, and furthermore ignored the information relayed to them about Oregon paying the taxesI talked twice to a gentleman about the issue, provided all the contact information for the Dept of Revenue on the tax issue, and they ignored this, tooThey provided a notice that said the issue could be brought up to date if a payment of $1,was submittedAgain, it appears they have ignored all that has been said to themThe State of Oregon reviews the tax payment issue every two years, and this is that time againOregon has acknowledged receipt of the paperwork for re-certification for paymentThe approval will not be issued prior to June O
I am in the process of working through a short-sale of a property with this businessI have been moving through this process November where I have sent them all required information multiple timesTheir systems and people are so inadequate and incompetent they have been unable to receive or process them appropriately despite multiple attempts on my part to send them to them based on the information they have providedNow I finally have an approval on the sell of my property with the primary lender and they have closed out all my info and I now have to resubmit everything for the contract and have no idea if it will be completed in time for the proposed closingThis company is absolutely horrible to work with and I would recommend anyone whose mortgage is passed onto them to work to have it moved to another servicer
My bank account was duplicate charged $for my June mortgage on 6/and 6/by SLS and was never refunded by themThey advised that the duplicate credit was reversed from the mortgage account and an ACH credit refund was processed 6/When I advised the refund was never received by my bank and provided copies of my statement, they still refused to research, or put a trace on the missing funds processed by them through *** *** TreasuryInstead they advised me I would have to file a claim with *** *** *** had already advised the trace of the wire had to be submitted by the initiator (SLS)After many wasted calls to SLS with no resolution, we filed a claim for unauthorized withdrawal with our bank, ***The claim was paid by *** on 8/24/Account charged 2x June, no refund, we sent no August payment, filed *** claim paid 8/24, sent checks SeptemberOur mortgage account is currently being charged a late fee of $as well as neg
I strongly advise steering clear of this companyUnfortunately, my mortgage was sold to them in fall By December I received an Escrow Statement that was inflated by $300+ due to them erroneously entering an annual property tax payment twice in the forthcoming yearI contacted them initially on 12/12/and received a response on 12/15/to contact their tax department via phoneBecause I was traveling I wasn't able to make the call until 12/19/16, when I spoke with different people (Anthony, Candy, and Adolfo)Finally, Adolfo acknowledged he error and promised that the escrow statement would be corrected within 5-business daysPredictably, this didn't happenOn 1/12/17, I contacted SLS again, and after waiting days (yes, days) I was finally informed on 1/23/that they would complete the revised escrow statement within the next 5-daysAgain, predictably, this didn't happenHence, I contacted them yet again on 2/6/17, explained the whole scenario afresh, and was told that while the revised escrow analysis has been completed, it was never actually booked in their system and (of course) that will take another 5-business daysI am not holding my breath! I informed her (Ashley) that my credit is stellar and that I simply don't make late payments but hat because of their error I will be short-paying them rather than forking over an extra $300+ per month while I wait on SLS to complete what should be a simple taskThis has been very, very frustrating!
We received our mortgage statement dated 2/1/ On it was a charge for $12,for "Lender Placed Insurance Advance" Upon calling SLS, they indicated that they had no proof we have wind insurance so they bought it for us
This is incorrect for several reasons First, they are on the insurance policy and receive a copy of it Second, in August they inquired about our coverage and the broker faxed them a copy of the insurance coverage After the broker sent in the proof of insurance we never heard anything about it again
We have told SLS that we have coverage and reminded them that they have received proof of the coverage
However, to date, they have not removed the $12k charge from our account
This is the second time they've done this to us When they purchased the loan from the previous mortgage company they immediately bought insurance for us and claimed they had no proof that we had coverage They never asked us or did any due diligence They obvio
I paid my loan off in full to SLS I was told many times that I would receive a lien release if we paid off our loan in full When we paid it off, we got a letter stating the loan balance was zero I called many times after and asked them when the lien release documentation was About five different employees lied and said they had finished the lien release on their part and the only thing that could be holding it up was the county office where it would be recorded Well, I called Georgetown deed recorder's office and they told me SLS has sent them nothing When I called to report this to them, they were very ineffectual and said: "I can't speak for other employees and why they lied to you, all I can say is we have not even started on the work order."
I currently have a mortgage with SLS, I am in the process of doing a refinanceWhen my new mortgage company contact the SLS for payoff amount SLS provided them with the pay off amount that had my escrow account subtracted from my overall loan balance I was never asked nor informed by SLS that this was their operating procedure My new mortgage has some limitations, and the fact that I had no choice in how monies that I paid on time and are in MY ESCROW account are being used When I contaced SLS they said that is how they do business I informed them that they are changing the terms on my new loan without giving me any options of what to do with my money My new loan has a limit on how much money I can get back at closing as a ‘cash out’, but getting my escrow money retuned to me is not a cash out it is me just getting money that I overpaid returned to me in a lump sum I did not authorize SLS to use my escrow account to go towards my loan payoff and I am extremely diss
I got a letter from Wells Fargo Stating that they sold our mortgageIt is sold to SLSIt is being taken over on Dec 1, they stated in the letter that I would be receiving a letter from SLSI have not received a letter and it is now November 27, I am trying to sell my property, and Wells Fargo just up and does this without my knowledge? How can this beI am going to call my lawyer as soon as possible I am petrified Is there anything the Revdex.com can do to Help?
SLS Lost Draft department will not investigate thisOn or around October 17, a check was issued to Dale *** and Linda *** and Compassion Roofing & RemodelingJP Morgan Chase at *** *** *** *** *** *** allowed him to cash this check without my knowledge or signature as well as Compassion's roofing did not sign the check 40016402, dated October 17, for $ 3,On or around February 12, JP Morgan Chase allowed check $ 3,011.58, dated 02/12/to be cashedThis check was made out to Dale *** and Linda *** and Compassion Roofing & RemodelingAll of these checks were not negotiated properly, but all three were either deposited or cashed by branches of JP Morgan ChaseI have spoken to several branches of JP Morgan Chase and all say it was incorrect, but there is nothing that can be done about itThe second two checks with the contractor's name was for roof repairs (both checks were the same amount), but no work has been done on the propertyI believe Dale *** and the contractor may have split the money or Dale *** may have kept the money for his gainPlease understand I know this money is not mine but should have gone for the roof repairsMore checks are to be issued for the repairI have spoken many time to our mortgage companies Loss Draft Department and although they admit the signing of the checks was improper they say they cannot do anything about it and will reissue more checks without inspection of property repairsI have spoken to JP Morgan Chase branches, USAA, Wells Fargo and Bank of America (as checks were drawn off them) with no resolutionIt is my conclusion that anyone can walk into a JP Morgan Chase branch and cash/deposit whatever they want without recourseI request that both the repair checks be disputed and reissued and required to have my signature, so I will know work is being done on my home at *** *** *** *** *** *** ** ***I no longer live there, but the home is still in my name as well as Dale ***The check for the musical instruments is requested to be disputed and reissued with my signature as a requirement50% of that check is legally mine, but JP Morgan Chase made it possible for Dale *** to cash/deposit checks improperlyMy name is on the homeowner’s insurances at USAAIt seems like there is fraud going on with all these banks, Dale ***, Compassion Roofing and Remodeling
I was made for a modification on my home loan I completed all trial payments that was required and then I sent in all documentations need to complete my modificationI spoke with MTV single person of contact who him and I was in disbelieve that my docs hasn't gotten there yet maybe because of the holiday xmas and New Years he said I had time I then spoke with him again which he stated that he did finally get my docsA month went by and I then was told it was cancelled because hey didn't receive my docs I'm in disbelief and frustrated because the modification was a great deal I had so many problems with these people since I been switched over to themThey cancelled me and told me that I'm back to the first payments which I don't understand I did all my parts to this modification and they screwed up on their end I need help please
Poorly run business, bad customer service and not professional, I got transferred more than times without being able to get their system issue fix, I even spoke with a supervisor and many others Customer care specialist Billy, Mark and Fatima the rest I cant remember but they are all uselessI was on the phone for more than hoursI deal with customer service departments in my own business and I can tell that "Specialized Loan Servicing LLC" is a very disappointing experienceI refinanced my house back in October and I included my previous Escrow for Insurance and Taxes my Loan then was sold to this company "SLS", my monthly payment includes Escrow for Insurance and Taxes even my monthly statement shows both however in January I got a letter from my insurance company for the insurance billI contacted SLS and I was told that I had no Escrow for Insurance only for taxes, then I had to explain that I do have Escrow for both Insurance and Taxes, then they found a system error and even apologized ( Agent Fatima ID *** ) I understand that things like these could happen we all are humans but as humans we can rectify errorsI called in March and March I was on the line for more than hour each day being transferred between departments multiple times without anyone taking control of the main goal ( Send the insurance payment out of my escrow account to the insurance company), no warm transfers between teamsMy local Walmart cashier runs the cash flow better than these peopleSTAY AWAY IF YOU CANPlease sell my Loan to another institutionPlease !!! Please !!!
The company is starting foreclosure on my houseI have been attempting to work with SLS for a modification starting in I have submitted the same gross monthly paychecks for each modification and between to my yearly Gross income has decreasedYet each time, starting July '14(due 10/14) Sept '(due 12/14) Feb '(due June 15) & July '15(due 12/15) the paperwork/modification listed my gross monthly income and escrow shortage at (Oct 'not listed, in order starting 12/14) 5185.74/5458.01/60001.93/40,I have asked the company to explain how my "gross income" changed despite my yearly reduction in income as well as how my escrow account jumpedNo one was able to explain this to me, the only logical info that I can see is due to market value improving the company is forcing me out of my house by intentionally putting my modification at an amount beyond my meansI have clearly told the company my 2nd is outstanding and I explained to the compan
My home equity line of credit loan was transferred on 12/01/ The agreement was that Specialized Loan Servicing would continue the contract with the same terms They didn't I paid the loan in full on 01/02/2018, and SLS owes me a refund for overpayment
Our mortgage was just taken over by this companyOur first payment to them is due on December We have not received any correspondence from them with any account informationWells Fargo sent us a letter dated 11-that we received on 11-advising us to send a check to SLS with our Wells Fargo account number if we don't receive anything from them Off to a great start! I am terrified to do business with these people based upon the reviews I have been reading
This company is either extremely unorganized or purposefully generating fraudulent charges to it's customersI have received multiple correspondence from them with conflicting information as to where to mail my payment to and incorrect account balance informationI received notice that my account was months overdue, however online I was paid up in full, when I contact customer service, I am told to ignored the mailed statements?? I enrolled in autopay and was double billed one moth's mortgage resulting min my bank account being over drawnThe response from their supervisor was " yes, that's been happening- a glitch in the computer", I was then expected to do all the leg work with my bank in order for them to be able to "review" itvery unethical business practices
I received an escrow shortage in January 2018, stating if we paid $our monthly note would go down to $1356.00, I paid the shortage amount of $in payments,2/7/18-paid $500.00,2/16/18-paid $204.00,2/20/18-paid $ The company we paid was *** which was the loan company before we were transferred to Specialized loan services on March 1st I have contacted both companies once a week since March 1st to make sure this shortage was accounted for and our house note would go down to the amount of $I have several people I talked to, first was Demarcus on 3/1/he stated that it will be fixed within days (too long to keep our loan not paid we would be getting late fees)Then we talked to Mike a supervisor the next week he said to email him the documents that day and we would get a call back within weeks (no call back and no response stating they received any documents, it still isn't loaded into our account online) Then on 3/16/was told promising news f
I had a mortgage loan with SLS The original loan was through another bank which sold the loan to SLS in June I sold my house in early March and the payoff payment posted to SLS on March In April I noticed my credit report did not update showing the account as paid off and closed like it did for my other mortgage and home equity loan (I had a total of mortgages on the property I sold) After calling SLS in early April 2016, I was informed that they are showing the payment as complete and paid off, but I need to request a closure of the account and request that SLS report to the three credit agencies that my account is paid off and closed I also had a question about a late fee and late payment, so I submitted all of the documentation to SLS on April via USPS mail Two weeks later I received a letter in the mail saying they started looking into it on April but it may take as long as days to complete the issue On April 2016, I checked my
I started getting notices in January from a company I never heard of asking me to pay an unusual amount for a mortgage on a rental propertyI thought it was a scamI contacted the company, and they told me they took over my mortgage from *** just started serving my loan in April 2017, less than a year agoThey took over from Greentree, which also had my loan for a short time after taking it over from CitiMortgageAll of these changes have happened in less than a couple yearsI put all my bills on auto pay, so this is an extreme amount of inconvenience to keep changing the amount and the company I am paying every six monthsI did not authorize any of these changesSLS told me they were charging me more for my mortgage -- $per month more! The last several times the mortgage increased it only went up by $or $per monthThey admitted that it was probably a mistake and they would recalculateThey also said all of the payments sent to *** would be received by
This Mortgage company is supposed to be paying my property tax billThey did not pay it on time, and I had to call them because I received a late bill in the mailThey then went ahead and paid it, but then they took the $in Interest and Penalties and just passed them along to me and expect me to pay them also
My mortgage loan was sold to SLS back in NovemberI have unsuccessfully tried to contact SLS via phone and utilizing their worthless website to setup mortgage paymentsIn addition, I completed an information form to establish the auto payments and to date, I have not receive any information from SLS and it appears my mortgage is not being deducted from my bank accountThis has become a really stressful ordeal and at this point I'm questioning this company integritySeeing how I submitted my personal information per request (remind you this include SSN and bank account info) and can't seem to get anyone on the phone nor a follletter nor an emailPlease look into the legitimacy of this company existenceIt appears they get to ride off into the sunset with more customers/business while wreaking havoc on my lively-hood and a place I have call home for 10+ yearsNo missed mortgage payments until this company comes alongIt's ridiculous!
*** *** *** (**) transferred my mortgage loan to Specialized Loan Services (SLS) ** said they passed on all the paper work about the loan, including the paperwork showing the State of Oregon paid my property taxesSLS said they didn't find the paperwork regarding the property taxes, which I suspect is a lie because they didn't look for it, and furthermore ignored the information relayed to them about Oregon paying the taxesI talked twice to a gentleman about the issue, provided all the contact information for the Dept of Revenue on the tax issue, and they ignored this, tooThey provided a notice that said the issue could be brought up to date if a payment of $1,was submittedAgain, it appears they have ignored all that has been said to themThe State of Oregon reviews the tax payment issue every two years, and this is that time againOregon has acknowledged receipt of the paperwork for re-certification for paymentThe approval will not be issued prior to June O
I am in the process of working through a short-sale of a property with this businessI have been moving through this process November where I have sent them all required information multiple timesTheir systems and people are so inadequate and incompetent they have been unable to receive or process them appropriately despite multiple attempts on my part to send them to them based on the information they have providedNow I finally have an approval on the sell of my property with the primary lender and they have closed out all my info and I now have to resubmit everything for the contract and have no idea if it will be completed in time for the proposed closingThis company is absolutely horrible to work with and I would recommend anyone whose mortgage is passed onto them to work to have it moved to another servicer
My bank account was duplicate charged $for my June mortgage on 6/and 6/by SLS and was never refunded by themThey advised that the duplicate credit was reversed from the mortgage account and an ACH credit refund was processed 6/When I advised the refund was never received by my bank and provided copies of my statement, they still refused to research, or put a trace on the missing funds processed by them through *** *** TreasuryInstead they advised me I would have to file a claim with *** *** *** had already advised the trace of the wire had to be submitted by the initiator (SLS)After many wasted calls to SLS with no resolution, we filed a claim for unauthorized withdrawal with our bank, ***The claim was paid by *** on 8/24/Account charged 2x June, no refund, we sent no August payment, filed *** claim paid 8/24, sent checks SeptemberOur mortgage account is currently being charged a late fee of $as well as neg
I strongly advise steering clear of this companyUnfortunately, my mortgage was sold to them in fall By December I received an Escrow Statement that was inflated by $300+ due to them erroneously entering an annual property tax payment twice in the forthcoming yearI contacted them initially on 12/12/and received a response on 12/15/to contact their tax department via phoneBecause I was traveling I wasn't able to make the call until 12/19/16, when I spoke with different people (Anthony, Candy, and Adolfo)Finally, Adolfo acknowledged he error and promised that the escrow statement would be corrected within 5-business daysPredictably, this didn't happenOn 1/12/17, I contacted SLS again, and after waiting days (yes, days) I was finally informed on 1/23/that they would complete the revised escrow statement within the next 5-daysAgain, predictably, this didn't happenHence, I contacted them yet again on 2/6/17, explained the whole scenario afresh, and was told that while the revised escrow analysis has been completed, it was never actually booked in their system and (of course) that will take another 5-business daysI am not holding my breath! I informed her (Ashley) that my credit is stellar and that I simply don't make late payments but hat because of their error I will be short-paying them rather than forking over an extra $300+ per month while I wait on SLS to complete what should be a simple taskThis has been very, very frustrating!
We received our mortgage statement dated 2/1/ On it was a charge for $12,for "Lender Placed Insurance Advance" Upon calling SLS, they indicated that they had no proof we have wind insurance so they bought it for us
This is incorrect for several reasons First, they are on the insurance policy and receive a copy of it Second, in August they inquired about our coverage and the broker faxed them a copy of the insurance coverage After the broker sent in the proof of insurance we never heard anything about it again
We have told SLS that we have coverage and reminded them that they have received proof of the coverage
However, to date, they have not removed the $12k charge from our account
This is the second time they've done this to us When they purchased the loan from the previous mortgage company they immediately bought insurance for us and claimed they had no proof that we had coverage They never asked us or did any due diligence They obvio
I paid my loan off in full to SLS I was told many times that I would receive a lien release if we paid off our loan in full When we paid it off, we got a letter stating the loan balance was zero I called many times after and asked them when the lien release documentation was About five different employees lied and said they had finished the lien release on their part and the only thing that could be holding it up was the county office where it would be recorded Well, I called Georgetown deed recorder's office and they told me SLS has sent them nothing When I called to report this to them, they were very ineffectual and said: "I can't speak for other employees and why they lied to you, all I can say is we have not even started on the work order."
I currently have a mortgage with SLS, I am in the process of doing a refinanceWhen my new mortgage company contact the SLS for payoff amount SLS provided them with the pay off amount that had my escrow account subtracted from my overall loan balance I was never asked nor informed by SLS that this was their operating procedure My new mortgage has some limitations, and the fact that I had no choice in how monies that I paid on time and are in MY ESCROW account are being used When I contaced SLS they said that is how they do business I informed them that they are changing the terms on my new loan without giving me any options of what to do with my money My new loan has a limit on how much money I can get back at closing as a ‘cash out’, but getting my escrow money retuned to me is not a cash out it is me just getting money that I overpaid returned to me in a lump sum I did not authorize SLS to use my escrow account to go towards my loan payoff and I am extremely diss
I got a letter from Wells Fargo Stating that they sold our mortgageIt is sold to SLSIt is being taken over on Dec 1, they stated in the letter that I would be receiving a letter from SLSI have not received a letter and it is now November 27, I am trying to sell my property, and Wells Fargo just up and does this without my knowledge? How can this beI am going to call my lawyer as soon as possible I am petrified Is there anything the Revdex.com can do to Help?
SLS Lost Draft department will not investigate thisOn or around October 17, a check was issued to Dale *** and Linda *** and Compassion Roofing & RemodelingJP Morgan Chase at *** *** *** *** *** *** allowed him to cash this check without my knowledge or signature as well as Compassion's roofing did not sign the check 40016402, dated October 17, for $ 3,On or around February 12, JP Morgan Chase allowed check $ 3,011.58, dated 02/12/to be cashedThis check was made out to Dale *** and Linda *** and Compassion Roofing & RemodelingAll of these checks were not negotiated properly, but all three were either deposited or cashed by branches of JP Morgan ChaseI have spoken to several branches of JP Morgan Chase and all say it was incorrect, but there is nothing that can be done about itThe second two checks with the contractor's name was for roof repairs (both checks were the same amount), but no work has been done on the propertyI believe Dale *** and the contractor may have split the money or Dale *** may have kept the money for his gainPlease understand I know this money is not mine but should have gone for the roof repairsMore checks are to be issued for the repairI have spoken many time to our mortgage companies Loss Draft Department and although they admit the signing of the checks was improper they say they cannot do anything about it and will reissue more checks without inspection of property repairsI have spoken to JP Morgan Chase branches, USAA, Wells Fargo and Bank of America (as checks were drawn off them) with no resolutionIt is my conclusion that anyone can walk into a JP Morgan Chase branch and cash/deposit whatever they want without recourseI request that both the repair checks be disputed and reissued and required to have my signature, so I will know work is being done on my home at *** *** *** *** *** *** ** ***I no longer live there, but the home is still in my name as well as Dale ***The check for the musical instruments is requested to be disputed and reissued with my signature as a requirement50% of that check is legally mine, but JP Morgan Chase made it possible for Dale *** to cash/deposit checks improperlyMy name is on the homeowner’s insurances at USAAIt seems like there is fraud going on with all these banks, Dale ***, Compassion Roofing and Remodeling
I was made for a modification on my home loan I completed all trial payments that was required and then I sent in all documentations need to complete my modificationI spoke with MTV single person of contact who him and I was in disbelieve that my docs hasn't gotten there yet maybe because of the holiday xmas and New Years he said I had time I then spoke with him again which he stated that he did finally get my docsA month went by and I then was told it was cancelled because hey didn't receive my docs I'm in disbelief and frustrated because the modification was a great deal I had so many problems with these people since I been switched over to themThey cancelled me and told me that I'm back to the first payments which I don't understand I did all my parts to this modification and they screwed up on their end I need help please
Poorly run business, bad customer service and not professional, I got transferred more than times without being able to get their system issue fix, I even spoke with a supervisor and many others Customer care specialist Billy, Mark and Fatima the rest I cant remember but they are all uselessI was on the phone for more than hoursI deal with customer service departments in my own business and I can tell that "Specialized Loan Servicing LLC" is a very disappointing experienceI refinanced my house back in October and I included my previous Escrow for Insurance and Taxes my Loan then was sold to this company "SLS", my monthly payment includes Escrow for Insurance and Taxes even my monthly statement shows both however in January I got a letter from my insurance company for the insurance billI contacted SLS and I was told that I had no Escrow for Insurance only for taxes, then I had to explain that I do have Escrow for both Insurance and Taxes, then they found a system error and even apologized ( Agent Fatima ID *** ) I understand that things like these could happen we all are humans but as humans we can rectify errorsI called in March and March I was on the line for more than hour each day being transferred between departments multiple times without anyone taking control of the main goal ( Send the insurance payment out of my escrow account to the insurance company), no warm transfers between teamsMy local Walmart cashier runs the cash flow better than these peopleSTAY AWAY IF YOU CANPlease sell my Loan to another institutionPlease !!! Please !!!