My account was sold to SLS from Ditech and now having problemsMy payment was due today, and when I called to make my payment with a rep and there was a recording stating a 30-minute company meeting and to call backI have tried for hours and they do not pick upI tried making a payment over-the-phone and recording stated no such accountI tried making it online and first two attempts wouldn't go through, window stated there was an issue and tech support was notifiedThen finally payment went through, but I got hit with a Western Union feeThis is terrible
I mailed a personal check to SLS to payoff my mortgage account They electronically processed it on March 5, Instead of immediately sending back my personal check and requesting a certified check they waited days and are sending me one of their checks Why did they wait until it’s late? Now Ive been charged a late fee and interest per Diem When they waited the days then my funds were clearly collectedI am wiring the funds today and I still don’t have my money back yet before I receive another late fee I have always paid this loan months in advance I should not be reported negatively to the credit bureau either
These guys are terribleChase transferred my mortgage to them in April of 2016, and they never made an attempt to contact meAfter FINALY getting approved for a modification and paying the required three month "trial period" they jacked up my payment by $without noticeThey will charge you late fees, wire charges, and miscellaneous other fees to screw you overAlso, you can never reach your assigned representative, nor will they return your callsThis company sucks
Despite charging me for "escrow" of property taxes and insurance, SLS failed to pay my property taxes I paid the taxes, as well as the late fee incurred due to SLS's failure to pay the taxes I spoke with SLS today, and it will not confirm that it will reimburse me for the tax payment or the late payment I was also hassled by the "executive services" representative for using the speaker phone function to speak with him -- this was odd
My mortgage payments are being misapplied/not applied to my remaining mortgage balanceWent through a trial modification where I paid a lesser amount than my mortgage for monthsWhen I rejected the modification I repaid the month shortageThis money was never applied and now my statements show that I am always month behindI have paid my mortgage on time every time to this companyMy billing statements consistently show me owing months, the current month and the month that they claim that I am behindThis is incorrect as I am current on my payments
I own property at *** *** *** ** *** *** ***I have been paying on this loan for the past 14+ years First to National City Mortgage and later to PNC (NCM was purchased by PNC)During this time I had no problemsIn 2015, SLS started servicing my loan They paid my taxes on time to Houston County, TexasHowever, they paid my home insurance escrow to the wrong insurance company twice before paying it to the correct insurance firm
They sent me notice that my payment had gone from $a month to $a month I questioned why and was told that I owed them for their mis-payments to the wrong insurance company I indicated that it was their fault but was told my monthly payment would now be $to recover the escrow
I hired an attorney who wrote to SLS concerning this They responded on March 17, and indicated that it was their error that caused this problem Last week, I spoke first with an insurance escrow person and was told they received both erron
SLS purchased my loan in October of and did an escrow analysis at that time They claim that my escrow will have a shortage of $in and are trying to increase my monthly paymentAfter careful review of their escrow analysis I see that they calculated my property tax as if they had paid it, when in fact my previous mortgage company had paid it leaving NO escrow shortageI contacted SLS on December 28th, and explained the situationI was told that a "ticket" had been submitted and that another escrow analysis would be done on or before January 3rd, and I would have it in the mail by January 6th, Today is January 10th, and nothing from SLSI called them again today only to be told "I don't know why it hasn't been completed, I'll submit a ticket." SLS seems to be running a scam or at best, are very careless with customers mortgageI don't know how the Revdex.com has them rated as an A+ company given the number of similar complaints
Worst Company EVER!!!! My husband dies almost weeks ago I am with a year old and an year old I have been trying to speak with them since his death For weeks they told me I needed to file certain papers, I spoke to them once a week for the last weeks They told me they had the information they needed but I would not have authorization until November 21st WellI called on the 21st and still didn't have authorization to talk to meNow they are telling me that I need more paperwork, I am almost weeks into this and have resolved nothing!!! This company is horrible and shouldn't be in business!!!
This compliant is in regards to incorrect reporting of late payment to the credit agencies by SLS against meIn August/Spt time frame, my mortgage payment went up due to taxesI have automated payments via my bank (*** ** ***)I didn't review the bill via mail that I get until much laterI realized that the payment was made via my bank and deducted from my accountHowever, SLS held the payment, since it was short by ~$They instead held the payment, assessed me a late fee, and reported to credit agencyWhen I realized it, I made all the paymentThis was an error and SLS was wrong in reporting an incorrect informationTheir reasoning was that the payment was lateMy payment was NEVER lateIt was held at SLS without my knowledge
I've spoken with multiple people and even sent in a written letter to SLSSLS has refused to acknowledge or make any amends to my requestInstead, they continuously state that my payment was lateIt wasn't late
I, *** *** *** **, would like to settle my debt with SLS LLC via House Joint Resolution of from Congress Exempt from levy Please charge account number *** remaining balance to *** *** *** ** *** *** for discharge Exemption ***Federal routing number is *** Bond # Please adjust the remaining balance to zero that includes all remaining fees and related charges Please release the lien to finalize this business
My mortgage loan was recently sold to SLSI made payments to my loan according to the original agreementI paid more than half the amount early and more than the other half when the payment was dueNone of my payments have been credited to my loan and late fees have been charged and yet they have not credited the money that I paid except to pay the late feesI called the company and the representative asked me to get a transaction history and I indicated that I was looking at the transaction history online at that momentShe indicated to me that I would have to talk to a "Resolution Specialist" and asked to transfer meShe did transfer me but they were closed and when I called back they were now closed as well
I have a mortgage account that was transferred from *** *** *** to SLS in November When my Account was transferred my payment for the month of November was never posted to my AccountI started to receive collection calls that went on of weeks, I continued to tell them that I sent the payment in on time and bank records reflected that it cleared and was received by SLSAfter many calls they realized that they had the payment and for some reason it was being held and not posted to my accountNow again I'm dealing with the same issue with SLS, I've sent in all payments due on my account and they have been sent on timeI'm receiving collection calls from representatives stating that I owe for monthsI continue to explain that all payments have been paid to the companyI spoke with a representative by the name of *** on 7/12/17, he noticed the payment had been made but were never posted to my account, *** opened a work ticket (#***) to have the cashiering
I have been in the process of removing my PMI since January with this company first it was impossible to get a direct answer regarding my loan from anyone, all answers were in the form of blanket statements that did not answer my questions directlyNow I have been given written notice on June 1st that the turnaround for Valuation on my property would take days, it was ordered on june 12th, I am still waiting for the results of that as of 8/1/I called yesterday to find out what was going on and was told they don't knowWhen I said that is not an acceptable answer, I was told that's the only answer they haveThis is the norm for this company not the exception
They bought out our loan in January *** was taking out money from our account for the billOur first statement was in February, that is when we made our first payment to themSoon after we received a statement for double of what the amount should have beenThey said that they didn't get January payment which we never got a bill forThey claim that we need to make a 1/payment because we did not make one for the month of MarchOur statement says that we do not owe anything for the month of MarchThen *** says that all their statements are wrong and we can not go by thoseWe called in March to make sure that the statement was correct and we were told it wasShe also said that she seen where we calledThey have cashed every single one of our checks for the months that we had a balance due for the monthNone of them says that there is a previous balance due but this month because our statement did not get to us till the and we had to print everything out by the
I paid my mortgage payment plus extra for escrowThe company has not allocated my funds to the correct places and now my account is showing days passed due for my mortgage payment plus money in my escrow account and also in unapplied fundsI have called four or five times trying to get the money put into the correct funds but no one can seem to do it correctlyThey are now saying that my July payment is past due and that there is insufficient funds to pay itI sent in my regular payment for July plus extra for my escrow accountmy account will soon be reported to the credit bureau as late
My mortgage was recently sold to Specialized Loan ServicingI then sold my homeSpecialized Loan Servicing provided the Title Company a total amount due balance, pay off if you will The Title Company paid off the balacne that Specialize Loan Servicing provided but then Specialized Loan Servicing also retained a good portion of my Escrow balanceI was never provided with a quote, details or explaination from this CompanyOnce they were contacted by the Title Company they shut down my online accountI had no access to any of MY information!! They are the worst company to contact via telephoneYou are asked to provide your account number, last four digits of your social security number and your property address not once, not twice but THREE TIMES!! No one has been able to provide me with information on why they provided the Title Company a balance and then retained a portion of my Escrow as wellI should have received all monies that were in my Escrow account back in the form of
I have been paying this loan using Chase Bill Pay for over years, Starting in October 2015, SLS stopped applying my payments So, on December 11, I sent proof of payment for October and November and heard nothing back from them
I sent in December's payment and heard nothing
I sent in January's payment through the same Bill Pay that and it was rejected When I called to ask why, SLS stated that the account was past due I explained that it twas not and was told to sent Proof of PaymentI told them I did - they said they don;t have it On February 11th, I sent in proof of payment for October, November and December I heard nothing On March 7th, I received a notice of foreclosure from SLS So, I called back on March 8th and was told that they needed my actual bank statementsI asked if I could email them and was told no Only faxes and they should be faxed to *** So, I attempted to fax on March 8th at 7:15pm and then twice on March 9th but the fax ma
The total billed for mortgage for 01/01/to 11/01/totals $9, For that period of time I have paid $10, However, this company charged me a late fee for November/& is continuing to show that I am behind in payments I called the customer service line and I requested the system be adjusted to reflect that I have paid ahead of schedule, I am not late and no late fee should ever be charged as long as I am ahead in my paymentsThe customer service rep stated that the software program used can not accommodate my bi-monthly payments and so I will always be behind in payments and late fees will be charged to my account
SLS purchased our equity loanOur bill is automatically withdrawn and we mail in an additional $towards principleThey take the $extra, stop the automatic payment, then charge us a late feeEven when we specify that the $mailed in is extra, they take process it as an early payment and charge a late fee in which they refuse to correctThis is a corrupt businessAvoid them at all costsWe have had this problem for three months now and they refuse to correct itDo NOT do automatic withdrawAnd even if you specify on the ticket that you are paying additional principle, they put it towards the monthly payment and take most of it as interest
I don't want to make this a long drawn out story so I will try to be brief I have had many problems with SLS since they began servicing my mortgage loan Last year after Hurricane Harvey I experienced damage to my roof for which I was paying out of pocket I spoke with SLS and set up an arrangement to have two payments deferred During the deferment period, I continued to receive harassing phone calls and letters stating that my loan was in default After the deferment period, I resumed my recurring monthly billing where I've agreed to pay on the 16th This morning, July 14th, I've checked my account and the funds have been deducted from my account Today is not the 16th! I have agreed to the 16th, not the 14th, but the 16th
Someone needs to alert SLS that their practices are in violation of regulation Thank you for your time
My account was sold to SLS from Ditech and now having problemsMy payment was due today, and when I called to make my payment with a rep and there was a recording stating a 30-minute company meeting and to call backI have tried for hours and they do not pick upI tried making a payment over-the-phone and recording stated no such accountI tried making it online and first two attempts wouldn't go through, window stated there was an issue and tech support was notifiedThen finally payment went through, but I got hit with a Western Union feeThis is terrible
I mailed a personal check to SLS to payoff my mortgage account They electronically processed it on March 5, Instead of immediately sending back my personal check and requesting a certified check they waited days and are sending me one of their checks Why did they wait until it’s late? Now Ive been charged a late fee and interest per Diem When they waited the days then my funds were clearly collectedI am wiring the funds today and I still don’t have my money back yet before I receive another late fee I have always paid this loan months in advance I should not be reported negatively to the credit bureau either
These guys are terribleChase transferred my mortgage to them in April of 2016, and they never made an attempt to contact meAfter FINALY getting approved for a modification and paying the required three month "trial period" they jacked up my payment by $without noticeThey will charge you late fees, wire charges, and miscellaneous other fees to screw you overAlso, you can never reach your assigned representative, nor will they return your callsThis company sucks
Despite charging me for "escrow" of property taxes and insurance, SLS failed to pay my property taxes I paid the taxes, as well as the late fee incurred due to SLS's failure to pay the taxes I spoke with SLS today, and it will not confirm that it will reimburse me for the tax payment or the late payment I was also hassled by the "executive services" representative for using the speaker phone function to speak with him -- this was odd
My mortgage payments are being misapplied/not applied to my remaining mortgage balanceWent through a trial modification where I paid a lesser amount than my mortgage for monthsWhen I rejected the modification I repaid the month shortageThis money was never applied and now my statements show that I am always month behindI have paid my mortgage on time every time to this companyMy billing statements consistently show me owing months, the current month and the month that they claim that I am behindThis is incorrect as I am current on my payments
I own property at *** *** *** ** *** *** ***I have been paying on this loan for the past 14+ years First to National City Mortgage and later to PNC (NCM was purchased by PNC)During this time I had no problemsIn 2015, SLS started servicing my loan They paid my taxes on time to Houston County, TexasHowever, they paid my home insurance escrow to the wrong insurance company twice before paying it to the correct insurance firm
They sent me notice that my payment had gone from $a month to $a month I questioned why and was told that I owed them for their mis-payments to the wrong insurance company I indicated that it was their fault but was told my monthly payment would now be $to recover the escrow
I hired an attorney who wrote to SLS concerning this They responded on March 17, and indicated that it was their error that caused this problem Last week, I spoke first with an insurance escrow person and was told they received both erron
SLS purchased my loan in October of and did an escrow analysis at that time They claim that my escrow will have a shortage of $in and are trying to increase my monthly paymentAfter careful review of their escrow analysis I see that they calculated my property tax as if they had paid it, when in fact my previous mortgage company had paid it leaving NO escrow shortageI contacted SLS on December 28th, and explained the situationI was told that a "ticket" had been submitted and that another escrow analysis would be done on or before January 3rd, and I would have it in the mail by January 6th, Today is January 10th, and nothing from SLSI called them again today only to be told "I don't know why it hasn't been completed, I'll submit a ticket." SLS seems to be running a scam or at best, are very careless with customers mortgageI don't know how the Revdex.com has them rated as an A+ company given the number of similar complaints
Worst Company EVER!!!! My husband dies almost weeks ago I am with a year old and an year old I have been trying to speak with them since his death For weeks they told me I needed to file certain papers, I spoke to them once a week for the last weeks They told me they had the information they needed but I would not have authorization until November 21st WellI called on the 21st and still didn't have authorization to talk to meNow they are telling me that I need more paperwork, I am almost weeks into this and have resolved nothing!!! This company is horrible and shouldn't be in business!!!
This compliant is in regards to incorrect reporting of late payment to the credit agencies by SLS against meIn August/Spt time frame, my mortgage payment went up due to taxesI have automated payments via my bank (*** ** ***)I didn't review the bill via mail that I get until much laterI realized that the payment was made via my bank and deducted from my accountHowever, SLS held the payment, since it was short by ~$They instead held the payment, assessed me a late fee, and reported to credit agencyWhen I realized it, I made all the paymentThis was an error and SLS was wrong in reporting an incorrect informationTheir reasoning was that the payment was lateMy payment was NEVER lateIt was held at SLS without my knowledge
I've spoken with multiple people and even sent in a written letter to SLSSLS has refused to acknowledge or make any amends to my requestInstead, they continuously state that my payment was lateIt wasn't late
I, *** *** *** **, would like to settle my debt with SLS LLC via House Joint Resolution of from Congress Exempt from levy Please charge account number *** remaining balance to *** *** *** ** *** *** for discharge Exemption ***Federal routing number is *** Bond # Please adjust the remaining balance to zero that includes all remaining fees and related charges Please release the lien to finalize this business
My mortgage loan was recently sold to SLSI made payments to my loan according to the original agreementI paid more than half the amount early and more than the other half when the payment was dueNone of my payments have been credited to my loan and late fees have been charged and yet they have not credited the money that I paid except to pay the late feesI called the company and the representative asked me to get a transaction history and I indicated that I was looking at the transaction history online at that momentShe indicated to me that I would have to talk to a "Resolution Specialist" and asked to transfer meShe did transfer me but they were closed and when I called back they were now closed as well
I have a mortgage account that was transferred from *** *** *** to SLS in November When my Account was transferred my payment for the month of November was never posted to my AccountI started to receive collection calls that went on of weeks, I continued to tell them that I sent the payment in on time and bank records reflected that it cleared and was received by SLSAfter many calls they realized that they had the payment and for some reason it was being held and not posted to my accountNow again I'm dealing with the same issue with SLS, I've sent in all payments due on my account and they have been sent on timeI'm receiving collection calls from representatives stating that I owe for monthsI continue to explain that all payments have been paid to the companyI spoke with a representative by the name of *** on 7/12/17, he noticed the payment had been made but were never posted to my account, *** opened a work ticket (#***) to have the cashiering
I have been in the process of removing my PMI since January with this company first it was impossible to get a direct answer regarding my loan from anyone, all answers were in the form of blanket statements that did not answer my questions directlyNow I have been given written notice on June 1st that the turnaround for Valuation on my property would take days, it was ordered on june 12th, I am still waiting for the results of that as of 8/1/I called yesterday to find out what was going on and was told they don't knowWhen I said that is not an acceptable answer, I was told that's the only answer they haveThis is the norm for this company not the exception
They bought out our loan in January *** was taking out money from our account for the billOur first statement was in February, that is when we made our first payment to themSoon after we received a statement for double of what the amount should have beenThey said that they didn't get January payment which we never got a bill forThey claim that we need to make a 1/payment because we did not make one for the month of MarchOur statement says that we do not owe anything for the month of MarchThen *** says that all their statements are wrong and we can not go by thoseWe called in March to make sure that the statement was correct and we were told it wasShe also said that she seen where we calledThey have cashed every single one of our checks for the months that we had a balance due for the monthNone of them says that there is a previous balance due but this month because our statement did not get to us till the and we had to print everything out by the
I paid my mortgage payment plus extra for escrowThe company has not allocated my funds to the correct places and now my account is showing days passed due for my mortgage payment plus money in my escrow account and also in unapplied fundsI have called four or five times trying to get the money put into the correct funds but no one can seem to do it correctlyThey are now saying that my July payment is past due and that there is insufficient funds to pay itI sent in my regular payment for July plus extra for my escrow accountmy account will soon be reported to the credit bureau as late
My mortgage was recently sold to Specialized Loan ServicingI then sold my homeSpecialized Loan Servicing provided the Title Company a total amount due balance, pay off if you will The Title Company paid off the balacne that Specialize Loan Servicing provided but then Specialized Loan Servicing also retained a good portion of my Escrow balanceI was never provided with a quote, details or explaination from this CompanyOnce they were contacted by the Title Company they shut down my online accountI had no access to any of MY information!! They are the worst company to contact via telephoneYou are asked to provide your account number, last four digits of your social security number and your property address not once, not twice but THREE TIMES!! No one has been able to provide me with information on why they provided the Title Company a balance and then retained a portion of my Escrow as wellI should have received all monies that were in my Escrow account back in the form of
I have been paying this loan using Chase Bill Pay for over years, Starting in October 2015, SLS stopped applying my payments So, on December 11, I sent proof of payment for October and November and heard nothing back from them
I sent in December's payment and heard nothing
I sent in January's payment through the same Bill Pay that and it was rejected When I called to ask why, SLS stated that the account was past due I explained that it twas not and was told to sent Proof of PaymentI told them I did - they said they don;t have it On February 11th, I sent in proof of payment for October, November and December I heard nothing On March 7th, I received a notice of foreclosure from SLS So, I called back on March 8th and was told that they needed my actual bank statementsI asked if I could email them and was told no Only faxes and they should be faxed to *** So, I attempted to fax on March 8th at 7:15pm and then twice on March 9th but the fax ma
The total billed for mortgage for 01/01/to 11/01/totals $9, For that period of time I have paid $10, However, this company charged me a late fee for November/& is continuing to show that I am behind in payments I called the customer service line and I requested the system be adjusted to reflect that I have paid ahead of schedule, I am not late and no late fee should ever be charged as long as I am ahead in my paymentsThe customer service rep stated that the software program used can not accommodate my bi-monthly payments and so I will always be behind in payments and late fees will be charged to my account
SLS purchased our equity loanOur bill is automatically withdrawn and we mail in an additional $towards principleThey take the $extra, stop the automatic payment, then charge us a late feeEven when we specify that the $mailed in is extra, they take process it as an early payment and charge a late fee in which they refuse to correctThis is a corrupt businessAvoid them at all costsWe have had this problem for three months now and they refuse to correct itDo NOT do automatic withdrawAnd even if you specify on the ticket that you are paying additional principle, they put it towards the monthly payment and take most of it as interest
I don't want to make this a long drawn out story so I will try to be brief I have had many problems with SLS since they began servicing my mortgage loan Last year after Hurricane Harvey I experienced damage to my roof for which I was paying out of pocket I spoke with SLS and set up an arrangement to have two payments deferred During the deferment period, I continued to receive harassing phone calls and letters stating that my loan was in default After the deferment period, I resumed my recurring monthly billing where I've agreed to pay on the 16th This morning, July 14th, I've checked my account and the funds have been deducted from my account Today is not the 16th! I have agreed to the 16th, not the 14th, but the 16th
Someone needs to alert SLS that their practices are in violation of regulation Thank you for your time