More than three times my wife and I requested for a loan modification for our second mortgage with SLS We finally received a proposal but it didn't provide us any relief The same rate and conditions were applied We requested for another review and to speak with a specialist for more than seven times and was put on the call back list but no one called us or sent us a letter regarding our concern We then receive a notice of default or foreclosure for lack of payment, $but never received a call back or letter It was devastating So I am reaching out to your office to mitigate with them to respond to our request for an equitable and relief due to our reduced income We provided all documents requested over and over again by email and others by fedex We need help and someone to advocate because SLS is not listening to our need Loan# We owe $28,
Mr***
I have been trying to get a loan modification since February and have been passed back and forth with different ones telling me different items that are needed and can never get the right items that need to be turned in to have my loan modification looked at or acceptedIt is now June and our loan will be going from $a month to over $a month in JulyI'm not sure why I can't get this taken care of but it is extremely frustratingAt this point I have been waiting for days to receive a phone call from a supervisor or the main contact for this process
I don't know what to do anymoreHelp!!!!
I tried to modify our loan with Specialize Loan Services and we were never given an answer as to why we not able to modify our loanKelly was our contact person and was always telling me that paperwork was missingthis went back and fourth for months It was over months and there was no resolutionThe company wanted us to do a quick sale and we were very clear that the house was not for saleMortgage payments were not posting to our credit report since June of We paid all money that they requested and still did not reporting our paymentsI pulled my credit report today and Specialize Loan Services is not on my credit report even though we are making monthly installmentsSLS raised our monthly payment even though we paid the overage paymentThis cannot be correct for any Loan Services Organization to treat a loan customerPlease investigate our loan and you will find that this company is not following correct procedures
I worked for SLS as a real estate broker/vendor performing a BPO (broker opinion of value) on April 29, It was agreed that upon completion of this BPO, I would receive $as compensation within 30-days It is now August 12, and after a phone call and several emails I still have not received paymentThey say that I did not complete this job according to their standards I have done BPOs for over years and there is the occasional property that has no current listing comps and/or no sales comparables to the property However, I did find several, the amount that they required, but they were not in the immediate area They kept rejecting my BPO because of lack of comparables in the area, yet they wanted me to go outside the county to get more These would have been rejected, as well, as the client would not accept a comparable property to be miles awayI did my best, I worked the usual 3-hours to complete this BPO, along with gas to get to the property, time, photos, etc., with the understanding that I would be paid for this jobThey refuse to pay me I would strongly suggest that other real estate agents and brokers STAY AWAY from this company as far as doing BPOs, or any other type of field service jobs, for them THEY DO NOT PAY ANYTHING FOR WORK DONE
SLS has repeatedly misapplied funds to the wrong accounts when payments are sent in There has been calls made resolving this issue and each time I am being told incorrect company policy informationThey have not sent me any of the documentation I requested and they confirmed would be sent in regards to this matter Also they are telling me that I will have to continue to pay them money in order to not be considered delinquent on my loanI have no recourse and feel as though I am being taken advantage of
Many of the complaints here are indeed valid complaints(Un)Specialized Loan Servicing (SLS) allegedly purchased our mortgage from *** *** Home Mortgage in November, 2018, however, it was ** and ONLY ** who sent a notice advising us of this change, LESS than two weeks prior to our next mortgage due dateNo communications whatsoever were received from SLS forcing us to make several phone calls to SLSNonetheless, we mailed a payment to this party to the address indicated on the ** communication (USPS) in the absence of any communication from this partyThat was just the start of the problems, the tip of the massive icebergThe litany of issues and complications goes on seemingly ad infinitumFor one, the payment mailed on 11-22-for 12-01-was NOT deposited to our bank account for almost weeks, therefore we had no idea about the status of our paymentNext we were able to set up a "user" name and password (with a great, GREAT deal of difficulty such as being bounced from SLS's website to Computershare (the inept Australian owners of this company) back to the SLS site, several links within the SLS site, Computershare, SLS, etc, etc, etc, however, the SLS site returned a message that an account, details or information (mortgage) could not be located related to our mortgage or namesWithe a great deal of persistency, time and effort we were able to obtain a mortgage number but SLS STILL could NOT locate an SLS account related to our mortgage!
Fast-forwarding through a number of other problems, after finally being able to login into SLS, at the beginning of January 2019, we could only view scant information about our accountFast-forwarding through yet even more exhaustive communications and account issues (this company does NOT provide email addresses nor does their online communication portal provide complete message threads NOR the option to reply to their reply), to this date, we have NOT received a single mortgage statement NOR can we view mortgage statements on line, NOTHINGIn a conversation with SLS supervisors on January 22, (2-1/hours) we were told that our account had a "lock" on it which they called a "mail code lock", preventing access to mortgage statements and, two, making online payments, all due to a Chapter repayment plan that had been dismissed (completed) and registered as such with the courts for over two yearsThe former mortgage company (** Home Mortgage) had removed all references to that CHand we in fact have established credit lines with major credit card companies with high limitsOur FICO scores are 800-and continuously risingBottom line, SLS should not have "locked" or account due to a DISCHARGED CHcase that had been registered as discharged with the U.SCourt for over TWO yearsFurther, SLS irresponsibly picked this invalid information up from some obscure, severely out-of-date public records since ** had no references to that CHon our mortgage account and, again, we have reestablished high credit limitsThe site is still difficult to log into, scant information on our mortgage is available and, again, we are still struggling to resolve the litany of issues with this disastrous mortgage acquisitionThis is simply one of the most disorganized, inefficient (servers down for more than a day, also shutting down the telephone lines) and, as many others have commented, one of the most unprofessional entities in the financial industryLastly, we've learned that there was a class-action lawsuit filed in 2018, in the NY courts for almost identical issues, "misrepresenting the character and legal status of a consumer’s debt" (SLS locking our mortgage account for a Chapter case that has been discharged for OVER two years)Our next steps will very evidently have to be contacting the SLS CEO (Tony ***) and Computershare US CEO (Nick ***) instructing them to resolve the aforementioned issues immediately and valid, rightful demands for damages (distress, confusion, excessive irritation and agitation brought by SLS's inefficiencies)Meanwhile, Revdex.com, you need to lower this company's Revdex.com rating to far less than "B" (i.e"F" would be more appropriate and fitting, in light of all the similar, apparently valid mortgage holders' complaints)
My mortgage was sold to this company and what they send out in the mail apparently is not what they keep records of in their system and has put my family (and others, according to google reviews and their star rating out of reviews) in a tough situationWe purchased a new home in July of this yearOur mortgage was sold to this company within the first month of owning the homeOur first payment was supposed to be due on 9/1/They sent us a statement for payment due on 9/1/of $I went on their website and created an account to verify if this was correct and the online account reflected the same amount, $due on 9/1/ As this isn't our first home we were familiar with closing on homes and how usually the first payment is deferred a few months and thought nothing of it and expected a bill for next monthThe 10/1/bill arrives and is asking for a double payment because we have a past due paymentSo I call them up and try and figure out what is going onThey t
This company SLS, LLC is trying to sell my home using fraudulent and illegal documents
recorded with the Alameda County Recorder's office in California I have new evidence from a federal court which proves all the documents filed at the recorder's office are false, yet they were used to foreclose and evict Thus if they sell my property to an unsuspecting buyer it might appear from a title search that all is ok, however the document I have from the federal court proves all recordings are false I prior provided this information to SLS, but they simply ignore Thus, I will be forced to litigate to get my home back
My loan was transferred from ASC in June to SLSI was never notified or sent a welcome letter as statedUpon receiving a late notice regarding my mortgage I immediately called SLS to inquire why I was receiving a letter from themI was informed that the mortgage was transferred to themI then called ASC which confirmed this and called back to arrange paymentAt that time I was told not to worry that there was a grace period and that there would be no strike on my accountIt is now September and they still don't show up on my credit reportUpon looking on my account through their website, I noticed that there was a 15-day late reported in their systemI called to inquire why and was told that unfortunately there is nothing I can do regarding this changeI worked hard since to rebuild my credit and never had a late payment with ASC and because of SLS my credit will now be affectedI feel helpless in this matter
we had our mortgage switched to this company two years agoSince that time our payment has gone up over $per month even though rate only went up Calculations on our part show payment should be over $lower than what it is currentlyNumerous phone calls to complain are met with eternal holds and subsequent disconnect without resolution
I had a home mortgage that was under *** (*** *** ***) and my payment was (this total includes principal + interest + property taxes + home owners insurance) I received a letter from *** stating that my payment would be going up in January 2016, but if I elected to pay $(a one time payment for "possible" increase in property taxes or home owners insurance) my payment would stay at $ I paid the $on 1/21/ My loan was then sold to SLS they started charging me $($MORE A MONTH!!) When I called on 4/27/at 4:pm and talked to *** I told her SLS was OVERCHARGING me and I wanted my payment amount corrected to what I had signed in my loan documents She said the amount charged ($2509.21) was correct I explained that I had paid the difference for any "potential" increase to keep my payment as ORIGINALLY STATED in the loan documents I had signed, she asked that I forward that proof of payment to SLS and they would look
We are now on our 4th attempt at a modificationWe have submitted all the required paperwork and advised it has all been received only to be told later our request was denied because we didn't submit the paperworkEvery single time we submitted everything as requestedBased on our experience and the reviews of others we believe SLS is operating unfair business practices and does not intend to ever review or paper work to consider us for a loan modificationAt this point we feel it necessary to seek an attorney to help us get SLS to do their job
My mortgage company incorrect collecting taxes for escrow where there was no requirement to do and the taxes for which they were collecting money from me were already paid in fullThis is documented and confirmed by my local government/taxing authorityI have had phone calls since December to resolve this issue - each phone call lasts for at least an hour, and the issue is never resolvedI am often told that they do not have enough information and to call back [in weeks]Every time I follow up, the same thing happensThey are still holding onto over $of mine and will not refund me this moneyI was successful in removing my taxes from the escrow account starting in April so, thankfully, I never have to deal with this againI just want to be refunded my money that they are unlawfully retaining
They claim that the phone calls are recorded and any objective third party listening to these calls would be mortified by the lack of knowledge about their own busin
My husband and I purchased a home in late using a 80/interest only mortgage with a company called *** After a few years they sold the loans off to *** ** *** Not long after, I had become very ill so payments were difficult In we filed for Chapter We completed Chin never missing any payments In 2012, I had to go out on disability retirement and social security due to to illness There was still never a mortgage payment missed In 2013, *** ** *** sold the loan over to Specialized Loan Servicing The change was effective December I have my Loans automatically sent the the lenders using bill pay from my bank In after the CHwas discharged, I began getting harassing phone calls for an unpaid SLS I had no idea what they were referring to since there was never a missed paymentThey were extremely rude and said " you have never been current on your loans I told them that I had never missed a payment and that was a
This company is being evasive by refusing to give me the formula they use to calculate my principal and interestI noticed they are over chargingSince I am paying, I should have a right to know
This company holds our mortgage payment April 17, I called and made a payment for my monthly paymentI was placed on hold for the represenative to run my payment after giving him my routing and checking account informationWe were disconnected whdn the represenative placed me on holdI immediately called back and got a different rep I explained my previous call got disconnected as a payment was being processed and I needed tonmake sure the payment went throughThe rep stated everything was fine and the payment eent throughI was admitted tontye hospital hours after making the payment to be induced to have a child We were in the hospital for nights No callsbwere ever received on my number to tell us the payment for our mortgage did not go through We hadbalso received our tax returns and paychecks at about the samebtime in April, so when we checked our bank account wevwerebunaware the payment for Aoril did not get processedI called this company May 17th to makevanother payment for MayI had my call routed to a represenative becausebthe automated service stated my last payment was March I knew I made Aprils payment, however, when I spoke withbthd first rep she told md th e represenatice I n spoke withbin April did not go through withnthebpayment because we were disconnected So instead of owing my house paymentI had to pay I explained to several reps how distraught I wasThis should not have happened They made zero attempts on my number, the number that was given to them atnth e time the April paymdnt bwas called inThis carelessnessmon their end has caused me to be unable to provide for my newborn child I am unable to purchase groceries or formula v or diapers forvat least the next monthThis is a terrible loan companyI am in the pro cdess of trying to refinance just to get away from this companyThey have caused me to have the inability to provide for my family during a crucial time in my newborns lifeThe represenative that told je the April payment was processed should be aware of what hisvactiobs have caused and should lose his jobFood andbthe ability for him to provide for his famiky should be taken away as he took ours away One simple phone callTh a t woukd hace preventedvsoneonesvfamiky going hungry, their power and water being shut off since we cant afforf them now either
I have a respiratory issue and use an inhalerSpecialize loan services, my mortgage co is holding on to my insurance money to repair my home and disbursing it in small amounts as I continue to live in the home with mold, fungus in the air and raw sewage in the basement
SLS is a loan servicing company for *** *** This issue relates to misappropriation of escrow account money In April SLS mistakenly paid someone else's property taxes out of our escrow account (actually a neighbors future tax) A total of has been mistakenly removed from our accountThis has been proven through our county tax department and admitted to by SLS We had to do he investigation to figure this all out as SLS was of no assistance We requested that SLS replace the money that they took out of our escrow to pay someone else's taxes (1822.18) We have been told that the money would be replaced and given dates of ...within two days...within a week....within two weeks and nothing has happened, These dates have all passed Today I was forced to go through multiple phone trees and told that a refund would be given to us on 10/5/but no confirmation was provided of what amount When I was offered a transfer to another tax department to find out I was no
More than three times my wife and I requested for a loan modification for our second mortgage with SLS We finally received a proposal but it didn't provide us any relief The same rate and conditions were applied We requested for another review and to speak with a specialist for more than seven times and was put on the call back list but no one called us or sent us a letter regarding our concern We then receive a notice of default or foreclosure for lack of payment, $but never received a call back or letter It was devastating So I am reaching out to your office to mitigate with them to respond to our request for an equitable and relief due to our reduced income We provided all documents requested over and over again by email and others by fedex We need help and someone to advocate because SLS is not listening to our need Loan# We owe $28,
Mr***
I have been trying to get a loan modification since February and have been passed back and forth with different ones telling me different items that are needed and can never get the right items that need to be turned in to have my loan modification looked at or acceptedIt is now June and our loan will be going from $a month to over $a month in JulyI'm not sure why I can't get this taken care of but it is extremely frustratingAt this point I have been waiting for days to receive a phone call from a supervisor or the main contact for this process
I don't know what to do anymoreHelp!!!!
I tried to modify our loan with Specialize Loan Services and we were never given an answer as to why we not able to modify our loanKelly was our contact person and was always telling me that paperwork was missingthis went back and fourth for months It was over months and there was no resolutionThe company wanted us to do a quick sale and we were very clear that the house was not for saleMortgage payments were not posting to our credit report since June of We paid all money that they requested and still did not reporting our paymentsI pulled my credit report today and Specialize Loan Services is not on my credit report even though we are making monthly installmentsSLS raised our monthly payment even though we paid the overage paymentThis cannot be correct for any Loan Services Organization to treat a loan customerPlease investigate our loan and you will find that this company is not following correct procedures
Trying to resolve monies not owed to SLS
The company is a rip off company
I worked for SLS as a real estate broker/vendor performing a BPO (broker opinion of value) on April 29, It was agreed that upon completion of this BPO, I would receive $as compensation within 30-days It is now August 12, and after a phone call and several emails I still have not received paymentThey say that I did not complete this job according to their standards I have done BPOs for over years and there is the occasional property that has no current listing comps and/or no sales comparables to the property However, I did find several, the amount that they required, but they were not in the immediate area They kept rejecting my BPO because of lack of comparables in the area, yet they wanted me to go outside the county to get more These would have been rejected, as well, as the client would not accept a comparable property to be miles awayI did my best, I worked the usual 3-hours to complete this BPO, along with gas to get to the property, time, photos, etc., with the understanding that I would be paid for this jobThey refuse to pay me I would strongly suggest that other real estate agents and brokers STAY AWAY from this company as far as doing BPOs, or any other type of field service jobs, for them THEY DO NOT PAY ANYTHING FOR WORK DONE
SLS has repeatedly misapplied funds to the wrong accounts when payments are sent in There has been calls made resolving this issue and each time I am being told incorrect company policy informationThey have not sent me any of the documentation I requested and they confirmed would be sent in regards to this matter Also they are telling me that I will have to continue to pay them money in order to not be considered delinquent on my loanI have no recourse and feel as though I am being taken advantage of
Many of the complaints here are indeed valid complaints(Un)Specialized Loan Servicing (SLS) allegedly purchased our mortgage from *** *** Home Mortgage in November, 2018, however, it was ** and ONLY ** who sent a notice advising us of this change, LESS than two weeks prior to our next mortgage due dateNo communications whatsoever were received from SLS forcing us to make several phone calls to SLSNonetheless, we mailed a payment to this party to the address indicated on the ** communication (USPS) in the absence of any communication from this partyThat was just the start of the problems, the tip of the massive icebergThe litany of issues and complications goes on seemingly ad infinitumFor one, the payment mailed on 11-22-for 12-01-was NOT deposited to our bank account for almost weeks, therefore we had no idea about the status of our paymentNext we were able to set up a "user" name and password (with a great, GREAT deal of difficulty such as being bounced from SLS's website to Computershare (the inept Australian owners of this company) back to the SLS site, several links within the SLS site, Computershare, SLS, etc, etc, etc, however, the SLS site returned a message that an account, details or information (mortgage) could not be located related to our mortgage or namesWithe a great deal of persistency, time and effort we were able to obtain a mortgage number but SLS STILL could NOT locate an SLS account related to our mortgage!
Fast-forwarding through a number of other problems, after finally being able to login into SLS, at the beginning of January 2019, we could only view scant information about our accountFast-forwarding through yet even more exhaustive communications and account issues (this company does NOT provide email addresses nor does their online communication portal provide complete message threads NOR the option to reply to their reply), to this date, we have NOT received a single mortgage statement NOR can we view mortgage statements on line, NOTHINGIn a conversation with SLS supervisors on January 22, (2-1/hours) we were told that our account had a "lock" on it which they called a "mail code lock", preventing access to mortgage statements and, two, making online payments, all due to a Chapter repayment plan that had been dismissed (completed) and registered as such with the courts for over two yearsThe former mortgage company (** Home Mortgage) had removed all references to that CHand we in fact have established credit lines with major credit card companies with high limitsOur FICO scores are 800-and continuously risingBottom line, SLS should not have "locked" or account due to a DISCHARGED CHcase that had been registered as discharged with the U.SCourt for over TWO yearsFurther, SLS irresponsibly picked this invalid information up from some obscure, severely out-of-date public records since ** had no references to that CHon our mortgage account and, again, we have reestablished high credit limitsThe site is still difficult to log into, scant information on our mortgage is available and, again, we are still struggling to resolve the litany of issues with this disastrous mortgage acquisitionThis is simply one of the most disorganized, inefficient (servers down for more than a day, also shutting down the telephone lines) and, as many others have commented, one of the most unprofessional entities in the financial industryLastly, we've learned that there was a class-action lawsuit filed in 2018, in the NY courts for almost identical issues, "misrepresenting the character and legal status of a consumer’s debt" (SLS locking our mortgage account for a Chapter case that has been discharged for OVER two years)Our next steps will very evidently have to be contacting the SLS CEO (Tony ***) and Computershare US CEO (Nick ***) instructing them to resolve the aforementioned issues immediately and valid, rightful demands for damages (distress, confusion, excessive irritation and agitation brought by SLS's inefficiencies)Meanwhile, Revdex.com, you need to lower this company's Revdex.com rating to far less than "B" (i.e"F" would be more appropriate and fitting, in light of all the similar, apparently valid mortgage holders' complaints)
My mortgage was sold to this company and what they send out in the mail apparently is not what they keep records of in their system and has put my family (and others, according to google reviews and their star rating out of reviews) in a tough situationWe purchased a new home in July of this yearOur mortgage was sold to this company within the first month of owning the homeOur first payment was supposed to be due on 9/1/They sent us a statement for payment due on 9/1/of $I went on their website and created an account to verify if this was correct and the online account reflected the same amount, $due on 9/1/ As this isn't our first home we were familiar with closing on homes and how usually the first payment is deferred a few months and thought nothing of it and expected a bill for next monthThe 10/1/bill arrives and is asking for a double payment because we have a past due paymentSo I call them up and try and figure out what is going onThey t
This company SLS, LLC is trying to sell my home using fraudulent and illegal documents
recorded with the Alameda County Recorder's office in California I have new evidence from a federal court which proves all the documents filed at the recorder's office are false, yet they were used to foreclose and evict Thus if they sell my property to an unsuspecting buyer it might appear from a title search that all is ok, however the document I have from the federal court proves all recordings are false I prior provided this information to SLS, but they simply ignore Thus, I will be forced to litigate to get my home back
My loan was transferred from ASC in June to SLSI was never notified or sent a welcome letter as statedUpon receiving a late notice regarding my mortgage I immediately called SLS to inquire why I was receiving a letter from themI was informed that the mortgage was transferred to themI then called ASC which confirmed this and called back to arrange paymentAt that time I was told not to worry that there was a grace period and that there would be no strike on my accountIt is now September and they still don't show up on my credit reportUpon looking on my account through their website, I noticed that there was a 15-day late reported in their systemI called to inquire why and was told that unfortunately there is nothing I can do regarding this changeI worked hard since to rebuild my credit and never had a late payment with ASC and because of SLS my credit will now be affectedI feel helpless in this matter
we had our mortgage switched to this company two years agoSince that time our payment has gone up over $per month even though rate only went up Calculations on our part show payment should be over $lower than what it is currentlyNumerous phone calls to complain are met with eternal holds and subsequent disconnect without resolution
I had a home mortgage that was under *** (*** *** ***) and my payment was (this total includes principal + interest + property taxes + home owners insurance) I received a letter from *** stating that my payment would be going up in January 2016, but if I elected to pay $(a one time payment for "possible" increase in property taxes or home owners insurance) my payment would stay at $ I paid the $on 1/21/ My loan was then sold to SLS they started charging me $($MORE A MONTH!!) When I called on 4/27/at 4:pm and talked to *** I told her SLS was OVERCHARGING me and I wanted my payment amount corrected to what I had signed in my loan documents She said the amount charged ($2509.21) was correct I explained that I had paid the difference for any "potential" increase to keep my payment as ORIGINALLY STATED in the loan documents I had signed, she asked that I forward that proof of payment to SLS and they would look
We are now on our 4th attempt at a modificationWe have submitted all the required paperwork and advised it has all been received only to be told later our request was denied because we didn't submit the paperworkEvery single time we submitted everything as requestedBased on our experience and the reviews of others we believe SLS is operating unfair business practices and does not intend to ever review or paper work to consider us for a loan modificationAt this point we feel it necessary to seek an attorney to help us get SLS to do their job
My mortgage company incorrect collecting taxes for escrow where there was no requirement to do and the taxes for which they were collecting money from me were already paid in fullThis is documented and confirmed by my local government/taxing authorityI have had phone calls since December to resolve this issue - each phone call lasts for at least an hour, and the issue is never resolvedI am often told that they do not have enough information and to call back [in weeks]Every time I follow up, the same thing happensThey are still holding onto over $of mine and will not refund me this moneyI was successful in removing my taxes from the escrow account starting in April so, thankfully, I never have to deal with this againI just want to be refunded my money that they are unlawfully retaining
They claim that the phone calls are recorded and any objective third party listening to these calls would be mortified by the lack of knowledge about their own busin
My husband and I purchased a home in late using a 80/interest only mortgage with a company called *** After a few years they sold the loans off to *** ** *** Not long after, I had become very ill so payments were difficult In we filed for Chapter We completed Chin never missing any payments In 2012, I had to go out on disability retirement and social security due to to illness There was still never a mortgage payment missed In 2013, *** ** *** sold the loan over to Specialized Loan Servicing The change was effective December I have my Loans automatically sent the the lenders using bill pay from my bank In after the CHwas discharged, I began getting harassing phone calls for an unpaid SLS I had no idea what they were referring to since there was never a missed paymentThey were extremely rude and said " you have never been current on your loans I told them that I had never missed a payment and that was a
I have been trying to do a Short Sale for my disabled Mother It' s taken months They keep " losing" paperwork , which causes other things to expire
This company is being evasive by refusing to give me the formula they use to calculate my principal and interestI noticed they are over chargingSince I am paying, I should have a right to know
This company holds our mortgage payment April 17, I called and made a payment for my monthly paymentI was placed on hold for the represenative to run my payment after giving him my routing and checking account informationWe were disconnected whdn the represenative placed me on holdI immediately called back and got a different rep I explained my previous call got disconnected as a payment was being processed and I needed tonmake sure the payment went throughThe rep stated everything was fine and the payment eent throughI was admitted tontye hospital hours after making the payment to be induced to have a child We were in the hospital for nights No callsbwere ever received on my number to tell us the payment for our mortgage did not go through We hadbalso received our tax returns and paychecks at about the samebtime in April, so when we checked our bank account wevwerebunaware the payment for Aoril did not get processedI called this company May 17th to makevanother payment for MayI had my call routed to a represenative becausebthe automated service stated my last payment was March I knew I made Aprils payment, however, when I spoke withbthd first rep she told md th e represenatice I n spoke withbin April did not go through withnthebpayment because we were disconnected So instead of owing my house paymentI had to pay I explained to several reps how distraught I wasThis should not have happened They made zero attempts on my number, the number that was given to them atnth e time the April paymdnt bwas called inThis carelessnessmon their end has caused me to be unable to provide for my newborn child I am unable to purchase groceries or formula v or diapers forvat least the next monthThis is a terrible loan companyI am in the pro cdess of trying to refinance just to get away from this companyThey have caused me to have the inability to provide for my family during a crucial time in my newborns lifeThe represenative that told je the April payment was processed should be aware of what hisvactiobs have caused and should lose his jobFood andbthe ability for him to provide for his famiky should be taken away as he took ours away One simple phone callTh a t woukd hace preventedvsoneonesvfamiky going hungry, their power and water being shut off since we cant afforf them now either
I have a respiratory issue and use an inhalerSpecialize loan services, my mortgage co is holding on to my insurance money to repair my home and disbursing it in small amounts as I continue to live in the home with mold, fungus in the air and raw sewage in the basement
SLS is a loan servicing company for *** *** This issue relates to misappropriation of escrow account money In April SLS mistakenly paid someone else's property taxes out of our escrow account (actually a neighbors future tax) A total of has been mistakenly removed from our accountThis has been proven through our county tax department and admitted to by SLS We had to do he investigation to figure this all out as SLS was of no assistance We requested that SLS replace the money that they took out of our escrow to pay someone else's taxes (1822.18) We have been told that the money would be replaced and given dates of ...within two days...within a week....within two weeks and nothing has happened, These dates have all passed Today I was forced to go through multiple phone trees and told that a refund would be given to us on 10/5/but no confirmation was provided of what amount When I was offered a transfer to another tax department to find out I was no