Slimmer You Garcinia Cambogia

When a customer places an order on our website the terms and conditions are clearly statedThe customer must agree to these terms or the order will not go throughWe offer a day free trial of a day supply that begins the day the order is placedAt the end of the trial if we did not hear from the customer to cancel we will assume they love the product and bill them the full retail price of the bottle and enroll them into a monthly programThis customer signed up on 8/9/and their free trial ended on 8/23/They were charged on 8/24/$The customer contacted us on 8/24/and the account was cancelledAs a courtesy we have refunded this customer $Please allow 2-business days for the refund to reflectWe do apologize for the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Thank you for contacting usWe are sorry to hear you were not satisfiedWe offer a day trial of a day supplyThe trial starts the day the order is placed as the terms and conditions clearly stateThere is no fine printWe allow you days before full payment is dueIf we do not hear back from you within the day trial we will assume you love the product and enroll you in a monthly membership programOur records indicate the amount charged $was voided on 4/6/Therefore, nothing was charged and your account was cancelledWe do apologize for any misunderstanding

Thank you for taking the time to address us with your concernsWhen a customer signs up online the terms and conditions are clearly stated and must be agreed to or the order will not go throughWe offer a day trial of a day supplyAt the end of the days if we do not hear back from you we will assume you love the product and charge you the full retail price of $per the terms and conditionsWe do not charge $for our productsIt's possible this customer ordered another product through another company of which they cancelledOur records indicate this customer ordered our product on 9/Their trial ended on 10/and they were charged on 10/They called for the first time on 10/to cancel their accountThey agreed to a 50% refund and to keep the bottleThe refund was processed on 10/We also processed the remaining refund of $on 10/We do apologize for the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Dear Customer, thank you for taking the time to alert us to your concernsWe are sorry to hear you were not satisfiedWe've reviewed your account and show you were refunded in full on 2/19/in the amount of $USDThe refund should have reflected back to your account by nowThe transaction ID is [redacted] and [redacted]

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedThe customer has the option not to place the order if they do not agree with those termsAn email confirmation was also sent to the email address providedThis information is also on the original invoice with their first shipmentOur terms and conditions clearly state a day no questions ask return policyThe customer original order was on 12/4/Customer called us on 4/8/and the account was cancelled per their request We have refunded the customer for the last bottles they returnedCustomer was charged on April 3, for $and on March 4, $Both charges have been credited in fullUnfortunately, we do not refund for the return shipping costs per the terms and conditionsHowever, we have waived the $per bottle restocking feeYour total refund of $will reflect back to your account within 2-business daysWe do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis customer placed their order on 4/23/The customer must call to cancel within the day period or they will be billed and enrolled in a monthly subscription per the terms and conditions they agreed toThe customer called on 5/8/for the first timeThe customer was offered a reduction in the monthly cost to $as well as an additional product free every monthThe customer agreed to thisThe customer called again on 5/29/and requested to cancel the accountThe account was cancelled on 5/29/per the customer's requestOur terms and conditions clearly state a day return policy from the date of the original orderThe customer was already outside of the return policy when they called on 5/29/Per the terms and conditions and the legal binding agreementWe have reviewed the call from 5/8/and have confirmed the customer accepted the reduction in price to $As a courtesy, we will refund the customer the $as well as the previous charge of $ The refund should reflect back within 2-business days We do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis customer placed their order on 5/14/The customer must call to cancel within the day period or they will be billed and enrolled in a monthly subscription per the terms and conditions they agreed toThe customer called on 5/29/for the first time to cancelAs a courtesy, we have refunded the customer $ The refund should reflect back within 2-business days We do apologize for any inconvenience

When a customer places an order on our website the terms and conditions are clearly statedThe customer must agree to the terms or the order will not go throughWe offer a day trial of a day supply that begins the day the customer places the orderIf the customer does not call us back within the days to cancel we will assume they love the product and bill them the full retail price of the bottle and enroll them into a monthly programOur records do not indicate the customer called us within the first daysWe have issued this customer a refund in the amount of $Please allow 2-business days for the refund to reflect back to her accountWe do apologize for any misunderstanding

When a customer places an order on our website the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughWe offer a day trial of a day supplyAt the end of the trial if we do not hear back from you to cancel we will charge the retail price of the bottle and enroll you in a monthly programOur records indicate this customer signed up on 8/24/Their trial ended on 9/7/and they were charged $per the termsThe customer contacted us on 9/8/and the account was cancelledA refund was applied on 9/12/for $Please allow 2-business days for the refund to reflect back to your bank accountWe do apologize for the misunderstanding and the longer than usual hold time when you called

Thank you for contacting us with your concernWe are very sorry to hear you are not satisfiedHowever, we do not charge $nor do we charge $for shipping and handlingWe charge $at the end of the trial period if we do not hear back from youPer the terms which is clearly stated on our website and must be agreed to, we offer a day trial of a day supplyAt the end of the trial if we do not hear back from you we simply apply $which is the full retail price of the bottleOur records show you signed up on 10/8/and your trial ended on 10/22/Your first call to our customer service was on 11/7/We cancelled your account and refunded you $Please allow 2-business days for the refund to reflect back to your accountIt seems you may have ordered another product from a different vendor because we do not charge $We do apologize for any misunderstanding

We are sorry the customer does not find our response satisfactoryHowever, per the information provided (name, address and email) from the customer, our records indicate this customer placed their order online on 8/8/We have reviewed the call that came into our customer service department on 8/11/at 11:33am estThe customer was given a trial extension to 8/30/The customers account was cancelled on 8/29/The other charge to the Visa card ending in was for $on 8/8/That charge was refunded on 8/29/with a transaction ID of [redacted] Also, we do not charge $for our productIt is quite possible the customer ordered products from another companyWe sincerely apologize for any misunderstanding

When a customer places an order online the terms and conditions are clearly stated and must be agreed to by the customerWe offer a day trial of a day supplyIf you are not satisfied and wish to cancel you must call us within the first days or we will assume you love the product and we will bill you $per the termsThis customer signed up on 8/24/and their trial ended on 9/7/They called into customer service on 9/8/and their account was cancelledThey also agreed to a partial refund of $As a courtesy we have refunded the remaining amount of $for a total refund of $Please allow 2-business days for the refund to reflect back

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial of a day supply which starts the day the order was placedAn email confirmation was also sent to the email address providedThis customer placed their order on 5/22/Their package was delivered on 5/27/If we do not hear back from the customer within the first days of the trial we assume the customer loves the product and they are charged the full retail price of the bottle and enrolled in a monthly programThis customers trial ended on 6/5/and they were charged on 6/6/The customer contacted us for the first time on 6/6/and requested to cancel the accountThe account was cancelledOur terms and conditions clearly state our return/refund policy of which was agreed to by submitting the original order and checking off the agreed to boxWe are more than willing to satisfy our customers and would've processed a full refund, however, the customer stated they have already disputed the charge with the bankThe bank will refund the customer in fullWe do apologize for any inconvenience

We are very sorry to hear you have not received the refundWe will go ahead and issue you a refund check and send to the address we have on file [redacted] *** [redacted] ** [redacted] Please allow 10-business days to receive the check

When a customer places an order online the terms and conditions are clearly statedThis customer signed up for a day trial of a day supply on July 1, Per the terms, the customer must contact customer service if they do not wish to continue past their day trialIf the customer does not call to cancel we will charge them the full retail price of the bottle and also enroll them into a monthly programPer the United States Postal Service, the product was delivered on July 5, The customers day trial period ended on July 15, and the customer was billed on July and again on July 31, The customer contacted customer service for the first time on August 4, The account was cancelled per their requestThe customer was also explained the return policy per the terms which had to be agreed upon at the time the customer ordered or the order would not processAs a courtesy, we have refunded this customer both charges for a total refund of $Please allow 2-business days for the refund to reflect back to the original method of paymentWe do apologize for any misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedOnce the customer checks and agrees to the terms and submits their order that constitutes a legal and binding agreement by lawOur records show the customer did not contact us within the day trial to cancel and opt out before being billed for the bottle they receivedAs a courtesy, we have refunded the account for $The refund should reflect back within 2-business days We do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis information is also on your original invoice with their first shipmentThis customer placed their order on 1/12/Their day trial ended on 1/26/and they were charged on 1/27/for the bottle they had already received and enrolled in a recurring program per the terms of the offerThis customer called our customer service department for the first time on 1/28/and was explained the terms Customer requested the account be cancelled which it wasCustomer agreed to a 35% refund of which they agreedRefund was processed on 1/29/Customer was also sent a $retail rewards voucherWe do apologize if the voucher was not receivedAs a courtesy we will refund the remaining $which should reflect back into their account within 2-business daysWe do apologize for any inconvenience

Thank you for contacting us with your concernLet us clear up the confusionOur records show you signed up online on Dec 29, for a day trial of a day supplyOn day simply pay the shipping and handling and we will send you a full day supply of our products to try for the first daysIf you are satisfied and want to continue we will simply apply the full retail price for the bottle we sent youIf you do not wish to continue on with the program we ask that you call us within the trial period to avoid being chargedOur terms and conditions are clearly stated on the website and must be agreed to before the order can be placedAlso, our records show your products were delivered on Jan 6, per tracking number [redacted] Your account was cancelled on Jan 22, and you agreed to a partial 50% refund on both chargesAs a courtesy, we have refunded the remaining amountsPlease allow 2-business days for the refund to reflect to your accountWe do apologize for any misunderstanding