Slimmer You Garcinia Cambogia

Our records indicate this customer signed up on 8/8/Our orders are shipped out the following business daySince this customer placed their order on Friday the package was shipped out on MondayPer the United States Postal Service the package was delivered on 8/14/Per our records the
customer called into our customer service department on 8/11/at 11:am ESTThey spoke with a customer service representative and agreed on a trial extension until 8/30/This customer has only been charged $They are set to bill on 8/30/for $if they do not cancelWe have cancelled this customers accountThe cancellation number is ***They will receive no future shipments or chargesAlso, as a courtesy we have refunded the customer the $we charged on 8/8/for the trial bottleThe customer can keep the bottlePlease allow 2-business days for the refund to reflectIf the customer has anymore questions they can reach us directly M-F 8am-1am EST and on the weekends from am-pm EST at ***We do apologize for any misunderstanding

When a customer places an order online the terms and conditions are clearly stated and the customer must agree to these terms or the order will not processThe customer signed up for a free day Trial of a day supplyWe do not offer a sample of the productThe customer must contact customer
service within the days to cancelIf they do not we assume they love the product and charge them the full retail price of the bottleOur records indicate this customers free trial ended on 7/18/and they were charged on 7/19/The customer called on 7/19/and the account was cancelled per their requestAs a courtesy, we have refunded the customer $The refund will reflect back to their original method of payment within 2-business daysWe do apologize for the misunderstanding

Dear *** ***, we're sorry to hear you are not satisfied with our responseWe strive to satisfy all of our customersI'm sorry you feel that days is not enough time to see results but losing weight takes time and commitmentAlthough, some may see results quicker than others, results may vary per person
Unfortunately, we are unable to refund you an amount we did not charge youOn 10/8/at 9:46pm EST you signed up for a day trial of a day supply for $At the end of the day trial if we do not hear back from you we will automatically assume you love the product and simply apply the full retail price of $and enroll you in a monthly program. Unless you contact us we will have no idea that you want to cancel. Our records show your first call to our customer service took place on 11/7/of which your account was cancelled and refunded in fullAs a courtesy, we have refunded the 10/charge of $and the shipping and handling charge of $Please allow 2-business days for the refund to reflect back to the original method of paymentAlso, we have attached proof of the amounts we debited from your account and proof of each refundYou will clearly see we only authorized $and $Again, we do apologize for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which starts the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already received If that box is not checked off, the order will not go throughThis information is also printed on the invoice they receive with their first shipmentThe customer placed their order on 1/2/and did not contact our customer service department within the days to let us know they wanted to cancelThe customer was charged days later on 1/17/for the trial bottle they already receivedThey were charged again on 2/1/which is the 30th day from their original order date and sent a fresh month supply of the productThe customer called into our customer service for the first time on 2/7/The account was cancelled per their request and they were explained the return/refund policy which states the customer is entitled to a refund within days of their original order date as outlined in the terms and conditionsThe customers original order was 1/2/and they were outside the daysThe customer agreedAs a courtesy we will refund the customer for the two bottles as they requestedRefund for $has been applied and should reflect back into their original method of payment within 2-business daysThe customer does not need to return the productsWe do apologize for any inconvenience

When a customer places an order on our website the terms and conditions are clearly stated on the website and the checkout pageThe customer must agree to the terms of the offer which constitutes a legal binding agreementOur offer states a day trial of a day supplyIf the customer does not
call to cancel within the first days of the trial we will assume they love the product and charge them the full price of the bottle and enroll them in a monthly programThis is and was all outlined in the terms and conditionsOur records show the customer contacted customer service on July 7, Their account was cancelled per their request and credited $which should reflect back to their original method of payment within 2-business daysWe do apologize for any misunderstanding

The commercial lead people to believe that Pure Coffee Bean Pus and Pure Garcinia Cambogia, were the same company; also, the $was for a free trial.They aren'tI cancelled my orders on September 18,2014; after I found out besides taking out the $and then $and $The gentleman I spoke to, said the orders would be closedOn September26th the Garcinia Camogia took out of my accountI called them and they will not reimburse my $Yhese companies are scammersDo notfall for any of thier advertisements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Thank you for contacting us with your concerns. Our records indicate that Ms. [redacted] signed up online on 11/17/13 for a 14 day trial of a 30 day supply. Simply pay for the shipping and handling on day 1 and we will allow you to try our product for the first 14 days before having to pay for it. Our...

terms and conditions are clearly stated and must be agreed to or the order will not process. Customer called in for the first time on May 5, 2014 to cancel the account. Per our terms and conditions we have a 30 day return policy from the date the order was placed. In order to obtain a full refund you must contact our customer service department and obtain an RMA#. We do not have any record of that being done. As a courtesy, we have issued a refund check to Ms. [redacted] in the amount of $350.12. The tracking number for this check is 9[redacted] Please allow 7-10 business days for the check to be received. We do apologize for any misunderstanding.

When a customer signs up online the terms and conditions are clearly stated on the checkout page. We offer a 14 day trial of a 30 day supply. The customer must agree to the terms and conditions which is their consent to be charged after the trial ends if they have not already cancelled within the...

trial period. The order will not go through unless the customer click they agree to the terms. Our records show this customer called on 10/21 and was refunded in full $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding.

Dear Customer, thank you for taking the time to alert us to your concerns. We are sorry to hear you were not satisfied. We've reviewed your account and show you were refunded in full on 2/19/15 in the amount of $186.40 USD. The refund should have reflected back to your account by now. The...

transaction ID is [redacted] and [redacted]

When a customer places an order online the terms and conditions are clearly stated. This customer signed up for a 14 day trial of a 30 day supply on July 1, 2014. Per the terms, the customer must contact customer service if they do not wish to continue past their 14 day trial. If the customer does...

not call to cancel we will charge them the full retail price of the bottle and also enroll them into a monthly program. Per the United States Postal Service, the product was delivered on July 5, 2014. The customers 14 day trial period ended on July 15, 2014 and the customer was billed on July 16 and again on July 31, 2014. The customer contacted customer service for the first time on August 4, 2014. The account was cancelled per their request. The customer was also explained the return policy per the terms which had to be agreed upon at the time the customer ordered or the order would not process. As a courtesy, we have refunded this customer both charges for a total refund of $175.06. Please allow 2-3 business days for the refund to reflect back to the original method of payment. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 4/23/14. The customer must call to cancel within the 14 day period or they will be billed and enrolled in a monthly subscription per the terms and conditions they agreed to. The customer called on 5/8/14 for the first time. The customer was offered a reduction in the monthly cost to $29.99 as well as an additional product free every month. The customer agreed to this. The customer called again on 5/29/14 and requested to cancel the account. The account was cancelled on 5/29/14 per the customer's request. Our terms and conditions clearly state a 30 day return policy from the date of the original order. The customer was already outside of the return policy when they called on 5/29/14. Per the terms and conditions and the legal binding agreement. We have reviewed the call from 5/8/14 and have confirmed the customer accepted the reduction in price to $29.99. As a courtesy, we will refund the customer the $29.99 as well as the previous charge of $87.53.  The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
The reply from the company is a lie. I never spoke to anyone on the phone and did not agree to  agree to the 30 day period to any live person. My only interaction with the company was online when I ordered the 4.95 trial. And was never given the opportunity to speak to anyone on the phone because no one answered the phone. I was also charged the 87.00 amount on 8.25.14 before they said that it would be charged to me on 8.30.14  and that has not been refunded to me nor have I received anymore products. I want a full refund of the 87.00 for the other products that have never came!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Thank you for contacting us with your concern. We are very sorry to hear you are not satisfied. However, we do not charge $88.41 nor do we charge $5 for shipping and handling. We charge $87.53 at the end of the trial period if we do not hear back from you. Per the terms which is clearly stated on...

our website and must be agreed to, we offer a 14 day trial of a 30 day supply. At the end of the trial if we do not hear back from you we simply apply $87.53 which is the full retail price of the bottle. Our records show you signed up on 10/8/14 and your trial ended on 10/22/14. Your first call to our customer service was on 11/7/14. We cancelled your account and refunded you $87.53. Please allow 2-3 business days for the refund to reflect back to your account. It seems you may have ordered another product from a different vendor because we do not charge $88.41. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. The customer has the option not to place the order if they do not agree with those terms. An email confirmation was also sent to the email address provided. This information is also on the original invoice with their first shipment. Our terms and conditions clearly state a 30 day no questions ask return policy. The customer original order was on 12/4/13. Customer called us on 4/8/14 and the account was cancelled per their request.  We have refunded the customer for the last 2 bottles they returned. Customer was charged on April 3, 2014 for $79.97 and on March 4, 2013 $87.53. Both charges have been credited in full. Unfortunately, we do not refund for the return shipping costs per the terms and conditions. However, we have waived the $5.95 per bottle restocking fee. Your total refund of $167.50 will reflect back to your account within 2-3 business days. We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for taking the time to share your concerns. When a customer signs up online the terms and conditions are clearly stated and must be agreed to making it a legal and binding agreement. We offer a 14 day trial of a 30 day supply. If we do not hear back from the customer within the first 14...

days we assume the customer loves the product and we charge the full retail price of $87.53 per the terms and conditions which is a legal and binding agreement. This customer signed up on 9/21/14. Their trial ended on 10/5 and they were charged on 10/6. The customer called for the first time after being charged on 10/6. The account was cancelled per their request and they agreed to take a 50% refund and to keep the bottle. That refund was processed on 10/6. As a courtesy, we have refunded the remaining amount of $43.77. Please allow 2-3 business days for the refund to reflect. We do apologize for the misunderstanding.

Thank you for contacting us with your concerns. We are very sorry to hear that you feel the terms and conditions were not legible. They are clearly stated on the checkout page and must be agreed or the order will not go through. By agreeing to the terms you are stating you read them and give your...

consent for us to charge you the full price of the bottle at the end of the trial. We offer a 14 day trial of a 30 day supply. If we do not hear from you within the first 14 days to cancel we will assume you love the product and simply apply $87.53 as stated in the terms and conditions. Again, we do apologize for any misunderstanding. We want all our customers to be satisfied. That is why we have refunded your account in full. Please allow 2-3 business days for the refund of $87.53 to reflect back to your original method of payment.