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Slimmer You Garcinia Cambogia

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Reviews Slimmer You Garcinia Cambogia

Slimmer You Garcinia Cambogia Reviews (239)

When a customer places an order on our website the terms and conditions are clearly stated and must be agreed upon or the order will not go through. We offer a 14 day trial of a 30 day supply. If we do not hear back from the customer within the 14 days we will assume they love the product and charge...

them the full retail price of the bottle $87.53 and enroll them in a monthly program as stated in the terms and conditions. Our records indicate this customer ordered on 6/27/14 and their trial ended on 7/11/14 and they were charged on 7/12/14, 7/27/14 and 8/26/14. The customer called our customer service for the first time on 8/26/14, two months after their initial purchase. We cancelled the account on 8/26 per the customers request. As outlined in the terms and conditions we gladly accept returns within 30 days of the original order date. The customer must obtain an RMA# from us and send the unopened products back to us for a full refund. As a courtesy, we have refunded the customer both $87.53 charges for a total refund of $175.06. Please allow 2-3 business days for the refund to reflect back to their original method of payment. We do apologize for the misunderstanding and the longer than usual hold times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

Thank you for contacting us. Our records show you signed up for a trial just paying the shipping and handling. You cancelled your account before the trial ended. You will be charged nothing further. The bottles are yours to keep for nothing more than the shipping handling you already paid.

Thank you for taking the time to alert us of your concern. When a customer signs up online the terms and conditions are clearly stated and must be agreed to or the order will not go through. We offer a 14 day trial of a 30 day supply. You must callback to cancel within the first 14 days. If not, we...

will assume you love the product and simply apply the full retail price of that bottle to your card. Our records show you signed up on 9/1/14. Your trial ended on 9/15/14. Your account was charged on 9/21. Your first call to customer service was on 9/22. Also, we show this customer filed a dispute with their bank. The bank ruled that this was a valid and legal charge and denied the chargeback dispute. As a courtesy, we have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect back to your original method of payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What appears big and bold is free + the cost of shipping.  This is deceptive advertising, as it's apparently only free for 14 days.  I did not see the fine print.  Big and bold should say free + shipping for first 14 days, with a charge of $80 if you don't return it by day 15 and an ongoing charge of $80 until cancellation.  Why do you need to put the truth into a 10,000 word fine print section that no one reads?  Their whole business model is fraud and deception.  Under an ethical business model, if the product works, you'll gain a long-term customer on "free + shipping cost".  The opposite is true too, if the product doesn't work, you'll hide behind scams such as this to make a living.  I've got a perfectly unopened, factory sealed bottle with an expiration date of 9/2015 (picture attached).  An ethical company that believes in their product would allow me to return it to them, and would reimburse me for the return.  On doing so, they can provide the credit card company this dispute resolution, and everyone is happier.   
 
By the way, when I called Slimmer You the first time, they sent me to the supervisor department to discuss.  After waiting on hold for a couple of minutes for the supervisor, the company hung up on me.  I called back two more times, with the same result.  I then proceeded to dispute these charges via the credit card company, because Slimmer You would not talk to me.  Placing a company on fraud alert with the credit card company, does not guarantee you get money back.  In fact, there's a big chance I'll lose my money on this deal.  However, I'm not going to stay silent with a sales model of fraud and deception.  We live in America, and there is not place for fraud here.

We are very sorry to hear you have not received the refund. We will go ahead and issue you a refund check and send to the address we have on file. [redacted] Please allow 10-14 business days to receive the check.

Our records indicate this customer placed their order for a 14 day trial of a 30 day supply on 7/27/14. On 8/11/14 the customer was charged the full retail price for the bottle per the terms and conditions. We do apologize for the misunderstanding and we do not condone that type of customer service....

We have since cancelled your account and refunded $87.53. Please allow 2-3 business days for the refund to reflect back to the original method of payment.

Thank you for contacting us. We are sorry to hear you were not satisfied. We offer a 14 day trial of a 30 day supply. The trial starts the day the order is placed as the terms and conditions clearly state. There is no fine print. We allow you 14 days before full payment is due. If we do not hear...

back from you within the 14 day trial we will assume you love the product and enroll you in a monthly membership program. Our records indicate the amount charged $78.42 was voided on 4/6/15. Therefore, nothing was charged and your account was cancelled. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 4/4/14. The product was delivered on 4/9/14 per the United States Postal Service. We have attached the delivery confirmation. Customer called on 4/8/14 requesting tracking information. She was given the tracking number and advised the product shipped on 4/7/14. Customer called again on 4/15/14 and stated she never received the product. Agent tracked the package and it showed delivered. Customer claimed they did not receive it. We reshipped the product again on 4/15/14 and it was delivered on 4/19/14 per USPS. Customer was given an extension on their trial period to 5/6/14. Agent advised must call no later than 5/5/14 if they want to cancel. Customer called in on 5/10/14 to cancel the account. Account was cancelled. Per the return policy in the terms and conditions customers must return products with an RMA#. As a courtesy we have refunded this customer $87.53 and the original shipping and handling charge of $4.95 for a total of $92.48. The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

When a customer signs up online the terms and conditions are clearly stated and must be agreed to or the order will not go through. This customer did indeed sign up for a free trial. A 14 day free trial of a 30 day supply. If we do not hear back from the customer within the first 14 days from the...

date the order was placed we will assume they love the product and bill them the full price $87.53 of the bottle and enroll them in a monthly program as the terms state. This customer called us for the first time on 9/9/14 to cancel their account. They originally placed their order on 8/23/14 and their free trial ended on 9/6/14. As a courtesy, we have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect back to their original method of payment. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 5/3/14. They called customer service on 5/14/14 still within the trial period and cancelled their account. We did not charge nor do we charge $79 for the product. As a courtesy, we have refunded the account the $4.95. The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I have had my debit visa cancelled as per instructions from my bank and have been issued a new debit visa.  Is it possible to get a refund via cheque or money order.  My bank advised me not to give my new debit visa number out.Thank you[redacted]

Thank you for alerting us to your concerns. We are sorry to hear you were not satisfied with our product. Our records indicate you signed up online on 9/8/14 for a 14 day trial of a 30 day supply. At the end of the trial if we do not hear back from you we will assume you love the product and simply...

charge the full price $87.53 for the bottle you received and enroll you in a monthly program. Our records indicate you called for the first time on 10/10/14 to cancel the account. That is over 30 days from the original order date which is outside of the return policy per the terms and conditions. As a courtesy we have refunded you for the 3 charges for a total refund of $262.59. We do apologize for any misunderstanding.

When a customer places an order on our website the terms and conditions are clearly stated. The customer must agree to these terms or the order will not go through. We offer a 14 day free trial of a 30 day supply that begins the day the order is placed. At the end of the trial if we did not hear...

from the customer to cancel we will assume they love the product and bill them the full retail price of the bottle and enroll them into a monthly program. This customer signed up on 8/9/14 and their free trial ended on 8/23/14. They were charged on 8/24/14 $87.53. The customer contacted us on 8/24/14 and the account was cancelled. As a courtesy we have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for the misunderstanding.

When a customer places an order online the terms and conditions are clearly stated and must be agreed to or the order will not go through. We offer a 14 day trial of a 30 day supply. The customer must contact us within the 14 days if they wish to cancel. If they do not we will assume they love the...

product and charge them the full retail price of the bottle which is $87.53 per the terms and conditions. This customer signed up on 8/24/14 and the package was delivered on 8/27/14 per USPS tracking number [redacted]. The trial ended on 9/7/14 and the customer was charged $87.53. Once the customer is charged our terms require the customer to return the bottle within 30 days of the original order date for a full refund. We have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect. We apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This information is also on your original invoice with their first shipment as are the hours of operation which are clearly stated M-F 8am-7pm EST. This customer placed their order on 4/12/14. Their 14 day trial ended on 4/26/14 and they were charged on 4/27/14 for the bottle they had already received and enrolled in a recurring program per the terms of the offer. This customer contacted our customer service for the first time on 4/29/14. We have pulled and reviewed the call based on the customer's complaint. The agent stated to the customer the account has been cancelled and we have refunded the account for $87.53. The refund was processed on 4/29/14 and should reflect back within 2-3 business days  We do apologize for any inconvenience.

When a customer signs up online the terms and conditions are clearly stated. We offer a 14 day trial of a 30 day supply. We do not offer a 30 day free sample. The customer must agree to the terms of the offer which is their consent to bill them after the trial ends. The order will not go through...

unless they click they agree to the terms. Our records show this customer called into our customer service on 10/20/14 and was refunded in full for both charges. A total refund of $175.06. Please allow 2-3 business days for the refund to reflect back to the original method of payment. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. The customer has the option not to place the order if they do not agree with those terms. An email confirmation was also sent to the email address provided. This information is also on the original invoice with their first shipment. We have refunded the customer $87.53 which should reflect back to their account within 2-3 business days.We do apologize for any inconvenience.

Thank you for contacting us with your concern. Let us clear up the confusion. Our records show you signed up online on Dec 29, 2014 for a 14 day trial of a 30 day supply. On day 1 simply pay the shipping and handling and we will send you a full 30 day supply of our products to try for the first 14...

days. If you are satisfied and want to continue we will simply apply the full retail price for the bottle we sent you. If you do not wish to continue on with the program we ask that you call us within the trial period to avoid being charged. Our terms and conditions are clearly stated on the website and must be agreed to before the order can be placed. Also, our records show your products were delivered on Jan 6, 2015 per tracking number [redacted] Your account was cancelled on Jan 22, 2015 and you agreed to a partial 50% refund on both charges. As a courtesy, we have refunded the remaining amounts. Please allow 2-3 business days for the refund to reflect to your account. We do apologize for any misunderstanding.

When a customer places an order on our website the terms and conditions are clearly stated. The customer must agree to the terms or the order will not go through. We offer a 14 day trial of a 30 day supply that begins the day the customer places the order. If the customer does not call us back...

within the 14 days to cancel we will assume they love the product and bill them the full retail price of the bottle and enroll them into a monthly program. Our records do not indicate the customer called us within the first 14 days. We have issued this customer a refund in the amount of $87.53. Please allow 2-3 business days for the refund to reflect back to her account. We do apologize for any misunderstanding.

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Address: 4567 Dixie Rd, Mississauga, Ontario, Canada, L4W 5A5

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