Slimmer You Garcinia Cambogia

We are sorry to hear you are unable to get through to our customer service department. We are open M-F from 8am-1am EST and from 9am-6PM EST on weekends. We're also sorry to hear the product is making you sick. It is an all natural product with no known side effects. We have cancelled your account...

per your request. You will receive no future charges or billings.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. Once the customer checks and agrees to the terms and submits their order that constitutes a legal and binding agreement by law. Our records show the customer did not contact us within the 14 day trial to cancel and opt out before being billed for the bottle they received. As a courtesy, we have refunded the account for $87.53. The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

When a customer signs up online the terms and conditions are clearly stated and must be agreed to by the customer. We offer a 14 day trial of a 30 day supply that begins the day you place the order. Per the United States Postal Service this customers package was delivered on 8/30/14. We've attached...

a copy of the delivery confirmation. This customer signed up on 8/25/14 and their 14 day trial ended on 9/8/14. They were charged the trial completion charge of $87.53 per the terms and conditions on 9/9/14. The customer contacted our customer service department on 9/9/14 and we immediately accommodated the customer by cancelling their account and voiding the $87.53 charge. That charge takes 2-3 business days to drop off their bank account. We do apologize for any misunderstanding.

When a customer places an order on our website the terms and conditions are clearly stated on the checkout page and must be agreed to by the customer. The terms and conditions is a legal binding contract. The customer placed their order for a 14 day trial of a 30 day supply on June 22, 2014. The 14...

day trial ended on July 6, 2014 and the customer was charged per the terms for the full retail price of the trial bottle. Our records indicate this customer called the day after their trial ended on July 7, 2014. The agent voided the transaction on July 7. It takes 48-72 hours for the charge to fall off the customers account. We do apologize for any misunderstanding.

When a customer signs up online the terms and conditions are clearly stated on the checkout page. The customer must agree to the terms of the order will not go through. As the customer stated, they did in fact sign up for a free 14 day trial of a 30 day supply. At the end of the 14 day trial if we...

do not hear back from the customer we will assume they love the product and we charge the full retail price of $87.53 as stated in the terms. Our records show this customers trial ended on 9/7/14. The customer called on 9/8/14 and their account was cancelled and they were refunded that same day $87.53. The refund takes 2-3 business days to reflect back into their account. We do apologize for the misunderstanding and the for longer than usual hold times.

Thank you for taking the time to bring your concerns to our attention. When a customer places an order online the terms and conditions are clearly stated and must be agreed to making the order a legal binding agreement. We offer a 14 day trial of a 30 day supply. If we do not hear back from the...

customer within the first 14 days of the trial we will assume they love the product and apply $87.53 which is the full retail price of the bottle. Our records indicate this customer signed up on 9/13/14. Their trial ended on 10/1/14. The customer was charged on 10/3/14. The customer called after they were charged and their account was cancelled per their request. As a courtesy, we will refund the customer $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, unfortunately I purchased this and another product that same night.  I purchased these items in the evening of 10.8.14 and didn't receive the product until three to four days later.  I began taken the pills and unfortunately the "14 day trial period" is not nearly long enough to make an educated decision and cancel the billing.  However, I did think I had 30 days.  On 10.10.14 I received the shipping charge of $4.95 from GREENCOF of LAS VEGAS NV which was the other item purchased that same night.  That same day I received the shipping charge from this company NEWPROGARC NEWP with the ID number ending in GBR of $5.00.  
I continued taking the product thinking I needed to give it time.  On 10.24.14 I noticed a charge of $88.41 from this very same company NEWPROGARC NEWP with the same ID GBR.  I contacted them immediately at the number listed on the order confirmation email of [redacted].  English was not their first language so communication was not the best.  As I understood, they were to cancel anything further and refund the charge.  I was told this would take 4-5 days to appear back into my account.  After this did not happen, I again called on 10.31.14.  I again was told that this was canceled and I should expect a refund.  Obviously this didn't occur so I filed a complaint on 11.5.14 with the Revdex.com.
On 11.7.14 I received another charge from NEWPROGARC NEWP id GBR.  You can imagine this obviously did not make me happy.  I contact that same number [redacted].  They said that there was nothing they could do about the previous charges but would cancel and refund my money immediately.  However it still would take 4-5 days to show up in my account.  I requested an email or something confirming the cancelation.  I kept the representative on the phone until I did receive an email confirmation of this being canceled.
I have since received the refund of $88.41 from this same company name NEWPROGAR NEWP id GBR but have not received anything from the initial charge from October.
Okay, as per the letter from the company representative.  Yes, when the charges show "PENDING" in my bank account they show up as $87.53.  But, when the charges actually go through they take $88.41 (like when you leave a tip on your credit card at restaurant).  I have no idea, but this is exactly what my bank account shows.  I have attached screen shots from my bank account which clearly show the pending charges of $87.53 then the actuall charges of $5 and $88.41 from THIS VERY COMPANY not someone else as they also tried to claim.
All I know is that I tried this product and I'm not happy at all.  The results were not as expected or advertised.  I did try and contact the company on more than one occasion.  These funds being taken from my account TWICE put us in a very big bind.  My husband was out of town for his drill weekend (he's in the I[redacted]) and had no money.
So yes, I do expect a full refund... of not just the $88.41 but the $5 shipping.  And, actually, I should ask for additional funds for the inconvenience my husband had to go through during his drill weekend.      
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. While I did receive a single credit to my card in the amount of $87.53 on 9/3/14 as stated by the company, I returned BOTH bottles of the product that came in the mail (after my credit card was charged unauthorized first on 8/6/14 and again on 8/22/14!) in their original sealed, unopened packaging. I requested a refund of $87.53 for BOTH bottles (a total refund of $175.06) to resolve this complaint. I will not consider this dispute resolved until the second charge of $87.53 is also reimbursed to my credit card since both bottles of the product have been returned and are securely in the possession of the company. I strongly maintain that no such terms of agreement were presented to me by the third party online vendor at time of purchase as is being claimed and described by the company. No such "check boxes" of acknowledgment were provided prior to the order being submitted. I carefully read the terms of service provided by the third party website (which combined my order with another company's product order, i.e. [redacted], which did NOT make mention of any such auto-mail subscription and I did NOT authorize for my credit card to be charged a repeated fee of $87.53. This is FRAUD, and I expect the second credit of $87.53 be refunded to my card as well.

When a customer places an order on our website the terms and conditions are clearly listed on the checkout page and must be agreed to by the customer. The customer is giving their consent just by placing the order. As stated, this customer acknowledges agreeing to the terms. We offer a 14 day trial...

of a 30 day supply. If we do not hear back from the customer within the 14 days to cancel we will assume they love the product and bill them $87.53 for the bottle and enroll them in a monthly program. This customer signed up on 8/24/14 and their trial ended on 9/7/14. The customer called into our customer service on 9/8/14 and cancelled their account. At that time the customer agreed to a partial refund of 50% in the amount of $43.76 which was applied on 9/10/14. As a courtesy, we have refunded the remaining amount of $43.77. Please allow 2-3 business days for the refund to reflect back. We do apologize for any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10275047, and find that this resolution is satisfactory to me. 
 
Regards,

Thank you for taking the time to notify us of your concern. When a customer places an order online the terms and conditions are clearly stated and must be agreed to or the order will not go through. We offer a 14 day trial of a 30 day supply. At the end of the 14 days, if we do not hear back from...

you we will simply apply $87.53 (the full retail price of the 30 day supply) to your card and enroll you in a monthly program. This customer signed up on 9/12/14. Their trial ended on 9/26/14. The customer contacted customer service for the first time on 9/27/14. Her account was cancelled per her request and per the terms and conditions was given an RMA to return the product for a full refund. We have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect back to their bank account. We do apologize for the misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Review: I ordered what was advertised as a free trial offer for a diet supplement, Garcinia Cambogia. The advertisement stated the only cost was shipping and handling for a 30-day sample. There were no other mention of other obligations or a need to contact to cancel. I was charged $4.95 for shipping and handling on my VISA card, and received a 60-count bottle of the supplement. After 2 weeks, I was not happy with the results, so I stopped using. I noticed on my credit card bill they had charged me $87.53 15 days after the shipping and handling charge occurred. The following month I saw another charge for $8753 on my credit card. I called their customer service to inquire what these 2 - $87.53 charges were for and demand a refund. They told me that since I didn't call and cancel, I was automatically charge for the full amount, and then set up on an automatic order system, even though I never received any more orders.

I feel the were deceptive in never telling the customer how much the supplement would cost or that they were setting you up on an automatic subscription for monthly ordered. I demanded a refund for both payments, but have received nothing to date.Desired Settlement: Credit my credit card for the 2 charges of $87.53 ($175.06).

Business

Response:

When a customer signs up online the terms and conditions are clearly stated. We offer a 14 day trial of a 30 day supply. We do not offer a 30 day free sample. The customer must agree to the terms of the offer which is their consent to bill them after the trial ends. The order will not go through unless they click they agree to the terms. Our records show this customer called into our customer service on 10/20/14 and was refunded in full for both charges. A total refund of $175.06. Please allow 2-3 business days for the refund to reflect back to the original method of payment. We do apologize for any misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I signed up for a free trail sample of Garcinia Cambogia 1000 and agreed to pay the $4.95 shipping fee. I was not aware that in doing so I was agreeing to an ongoing membership as it was not indicated when I placed my order. I received no order confirmation by e-mail or regular mail and I only became aware of this when I received my credit card bill this week. I have been charged $ 101.32 for the original "free" trail under order number 3587518 plus $75.99 under order number 3644078 for my second month. I called the company and was told I would get a 15% credit and a credit from a rewards program called my rewards.com, I am in no way interested in this as you need to make purchases in order to use your credit. I am a student and have limited income, so, paying in order to use a credit is not an option. My mother called the company on my behalf to try and come to an agreement and was offered a 25% credit, but she refused it and specifically told them not to process a credit, but they went ahead and did it anyway. I must also mention the the customer service is horrible. When we called all you could hear in the background was salespeople trying to manage complaints exactly like mine. When I called they refused to pass me to a manager and when my mother called they did ( or the person she spoke with "said" they where a manager), but that person did nothing more to help and just kept repeating the same thing: that it was well indicated on the web site, however, I ordered from a pop up where it was not indicated and not directly from the web site, so how was I to know and since there was no confirmation sent. Any reputable company will send an order confirmation, and since this company did not, there was no way for me to find out. To top it off, I have only received 1 bottle, even though according to them, 2 where delivered. When I mentioned that, they told me I need to contact Canada post to make a claim, but I have tried that and they can't help me because I am not the person who sent the package. I am very upset with this whole situation.Desired Settlement: So far, I have received credits in the amount of $12.17, $23.13 and $ $24.29 for a total of $ 59.59 leaving a balance of $ 118.18 in charges. I will agree to pay the shipping for the free trail as agreed, but I would like a full credit to my account totalling $ 177.77 US in unauthorized charges minus the $59.59 already credited.

Review: I have called and ask that my money be refunded due to terms and conditions not being in plain site...They are not willing to discuss this with me...When I ask for my money to be refunded...they hang up on me. I was not made known of this charge of 87.53. From reading other posts here, this is not the first time they have done this to a consumer.Desired Settlement: I want a full refund of 87.53.

Business

Response:

When a customer signs up online the terms and conditions are clearly stated on the checkout page. We offer a 14 day trial of a 30 day supply. The customer must agree to the terms and conditions which is their consent to be charged after the trial ends if they have not already cancelled within the trial period. The order will not go through unless the customer click they agree to the terms. Our records show this customer called on 10/21 and was refunded in full $87.53. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought a free sample from them when I saw a fake CNN report that they made on Facebook. They said only shipping payment is required, but for some reason, they also charged me another product - the Green Coffee Bean at the same time. No detail information was stated on the original email, the email asked us not to reply, and company website or cancellation information are not even there. I had no clue how to cancel my order after paying it. TWO WEEKS LATER MY CREDIT CARD WAS CHARGED 124 CAD without any notification. I called them through my bank to cancel the payment and asked for a refund but they only provide me 23 US dollars out of 103. The worst part is that nothing is mentioned on the product or receipt that this will be charged again and every month with 124 CAD. This company provide very limited information in order to cheat customers.Desired Settlement: Provide me FULL refund of 124.90 CAD.

Review: bought free trial with no indication on website this would be a membership and charged monthly automatically to my credit card not even sure how much I would be getting that is how vague the charge to the card is and email notification just that it is an outrageous 87.53 to my card. on hold first time 20mins 2nd time going on 33:27 minutes........This is a Sham!!!Desired Settlement: Refund credit card and stop the shipments

Business

Response:

When a customer places an order on our website the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. We offer a 14 day trial of a 30 day supply. At the end of the trial if we do not hear back from you to cancel we will charge the retail price of the bottle and enroll you in a monthly program. Our records indicate this customer signed up on 8/24/14. Their trial ended on 9/7/14 and they were charged $87.53 per the terms. The customer contacted us on 9/8/14 and the account was cancelled. A refund was applied on 9/12/14 for $87.53. Please allow 2-3 business days for the refund to reflect back to your bank account. We do apologize for the misunderstanding and the longer than usual hold time when you called.

Review: Charged for orders not authorized; trial product never received, therefore could not respond in the time allotted to cancel on going charges for products not received. Numerous phone calls for assistance have been unsuccessful. JGGDesired Settlement: Cash not credit for all charges.

Business

Response:

We do apologize for any inconvenience, but there are several things with this complaint that I would like to address. On all of our orders the customer has to read and check off a box that states they understand what they read and that they agree to our terms. Every single package that we mailed to this customer, was delivered to their address, as shown in the tracking information provided. There were only 2 actual shipments, the first one was for the trial, then there was a charge for the trial completion which is the bottle that they kept from the trial order, and then the second bottle was shipped out. Attached is the tracking documentation. We will refund the customer for 50% of their order, and they can return the product for the remaining refund, but calling into customer service and getting an RMA #, as all product was delivered as shown in the tracking.

Review: Very shady company. I thought I was getting a free trial offer, one bottle of 60 pills for only shipping and handling. so far, they have charged me over $120. for their product. Big scammers. They need to be stopped. Thank you for your time.Desired Settlement: They would not work with me, and their product does not work. I lost a pound in a month. nothing to do with their product. I would like them to refund my money please. thanks, Tim

Business

Response:

We apologize for the inconvenience, as our customer service is trained to help the customer with what their needs are, and a customer is able to cancel and obtain a refund at anytime within the parameters of our return policy. We have refunded the customer for the amounts requested as of today, and there will not be any further charges or shipments on this customers account.

Review: I had placed a "risk free" order with this company and only had to pay for shipping of $4.95. Two weeks later $87.53 was taken out of my checking account, leaving my account in a negative balance!!! I called the customer service number and after 15 minutes was finally told that they would refund my money only if I mailed the product back with the RMA number written on the front of the box and I needed to track the package, I would receive my refund once tracked the the order. I was told that once I could "prove" the warehouse received the package that I needed to call and then they would refund my money, but it could take up to 5 business day. Needless the say my "risk free" order has cost me quite a bit in over draft fees and postage!!!Desired Settlement: I'd like a full refund!!! It took them one day to take the money it should take the same to return it!

Business

Response:

Thank you for taking the time to notify us of your concern. When a customer places an order online the terms and conditions are clearly stated and must be agreed to or the order will not go through. We offer a 14 day trial of a 30 day supply. At the end of the 14 days, if we do not hear back from you we will simply apply $87.53 (the full retail price of the 30 day supply) to your card and enroll you in a monthly program. This customer signed up on 9/12/14. Their trial ended on 9/26/14. The customer contacted customer service for the first time on 9/27/14. Her account was cancelled per her request and per the terms and conditions was given an RMA to return the product for a full refund. We have refunded this customer $87.53. Please allow 2-3 business days for the refund to reflect back to their bank account. We do apologize for the misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], however I have attached a copy of the terms and conditions from their website and NOWHERE does it state they will bill after 14 day trial. They also didn't address the fact that they had me send the product back to them and then when the postman tried to deliver it they refused it!!! It is STILL sitting in the Boca Raton post office. As much as I am happy to have my money back, I am still out the shipping to return it and the overdraft fees my bank charged for them overdrawing my account when they took out the funds that were NOT authorized.