Slimmer You Garcinia Cambogia

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the
order was placedAn email confirmation was also sent to the email address providedThis information is also on your original invoice with their first shipmentThis customer placed their order on 1/24/Their day trial ended on 2/7/and they were charged on 2/8/for the bottle they had already received and enrolled in a recurring program per the terms of the offerThese terms are also listed on the invoice with their first bottle and email order confirmations were sent to the email address provided This customer called our customer service department for the first time on 4/14/and was explained the termsPer the terms you must contact customer by phone to cancel your account Customer requested the account be cancelled which it wasCustomer was explained the terms and conditions again and due to the fact they were outside of the return were offered a courtesy credit of $which was processed on 4/14/and should reflect back within 2-business daysAs a courtesy we will refund the remaining charges totaling $which will reflect back within 2-business days.We do apologize for any inconvenience

Our records show this customer signed up online on 6/10/for our day trial of a day supplyThe trial begins the date the order is placed and ended on 6/24/The customer contacted our customer service the day after the trial had ended and after being charged the full retail price of the
bottle per the terms and conditionsAs a courtesy, we have refunded this customer $which should reflect back to their original method of payment within 2-business daysWe do apologize for any misunderstanding

When a customer places an order on our website the terms and conditions are clearly statedThe customer must agree to those terms or the order will not go throughOn 6/10/the customer signed up for a day free trial of a day supplyPer the terms of the offer the customer must contact
customer within days to cancel their account or we will assume they love the product and charge them the full retail price of the bottle and enroll them in a monthly membership programOur records show this customer has not called customer serviceAlso, this customer ordered Pure Garcinia Cambogia through usWe do not service the other two products listed in this caseWe have cancelled this customers account and as a courtesy have refunded the only two charges this customer incurredThe total refund is $Please allow 2-business days for the refund to reflect back into the accountWe apologize for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowsince I filed my complaint I was charged another $97.16usd on my credit card on March I contacted this company and was told that they did not charge my credit cardI would like to see my money returned in full Thank you
Regards,

Sent for my "free trial" - non-disclosure that this product cost almost $per bottlecalled to cancel and request refund and waited minutes to speak to someone - then they told me it would be approximately $to restock each bottleI indicated I would be disputing this with my credit card company and get their assitance in getting my refund - the representative ended my call by telling me she would refund me all my money and I could keep the trial bottles I had ordered Even if the product worked I would NEVER deal with this company again BEWARE and go elsewhere

Our records indicate this customer contacted customer service and their account was cancelled on June 2, The only charge this customer incurred was the $shipping and handling fee for the trial bottleWe have not charged this customer anything elseWe do apologize for any
misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
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Thank you for contacting us with your concernsYou are correct, you did sign up for a free trialIt is a day trial of a day supplySimply pay the shipping and handling on day and we will send you a full day supply of our products to try for the first daysWe simply ask that you
call us within the trial period if you do not want to continue with the programIf we do not hear from you we will simply apply the full retail price for the bottle we sent you and enroll you in a monthly programAll of this is detailed in the terms and conditions on our website and was clearly stated on our check out page when placing the orderThese terms must be agreed to or the order will not go throughWe do apologize for any misunderstandingAs a courtesy, we have refunded you in full for a total refund of $USDPlease allow 2-business days for the refund to reflect back to your bank account

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the saleThis is on the checkout page right next to where the customer enters their credit card numberThey do not need to click on a link and read pagesThe offer is clearly visible and presented in a brief paragraph outlining the exact terms of the offerThe terms of the offer are also printed on the first invoice sent with the first bottleWhen the customer places a dispute for a charge with their bank the bank will automatically refund the customerSince this customer has already filed the chargeback and we have received the paperwork from the bank we cannot issue a refundThat will result in the customer receiving a double refundWe do apologize for any misunderstanding and for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any credits even though the order was cancelled and I was assured by their customer service that this would be credited to my accountIf I receive a product on the 14th there is no trial periodI would like the credit issued as agreed

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the
order was placedAn email confirmation was also sent to the email address provided [email protected] orders are shipped with an invoiceWe do apologize if the invoice was missing from your packageThis customer placed their order on 1/24/Their day trial ended on 2/7/and they were charged on 2/8/for the bottleCustomer called our customer service department for the first time on 2/10/and was explained the termsCustomer requested the account be cancelled which it was and a courtesy refund of $was applied to the account on 2/12/As a courtesy, we have refunded the remaining amount of $That should reflect back into the customer's original method of payment within 2-business daysWe do apologize for the inconvenience

On February 10, *** *** signed up online from IP address *** for a day trial of a day supply of our productsFor the price of shipping and handling we send the customer a day supplyWe allow days from the order date before *** *** has to pay for the product
unless the customer has called within the days to opt outIf they do not opt out they will be charged for the day supply they received and enrolled in a monthly programOur records indicate *** *** called our customer service for the first time to cancel on 3/25/15, days from their original order dateAt that time *** *** agreed to a 25% refund to settle the account seeing they were outside the day return policy as stated in the terms and conditions which are clearly stated when the customer placed their orderThose terms must be agreed to by clicking the accept boxIf the terms are not accepted the order will not go throughThe terms and conditions are a legal and binding agreementAs a courtesy we have refunded the customer the remainder of the charges for a total refund of $USDPlease allow 2-business days for the refund to reflect back to your bank account*** *** now has bottles worth over $for just $We do apologize for any misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditionsThere is also an additional link to the terms and
conditions that can be easily clicked onThe terms of the offer state a free day trial of a Day SupplyBasically, you get to try a day supply absolutely FREE for the first daysIf we don't hear back from you before the end of that trial period, we'll assume that you love the results and you are charged the retail price of the bottle and we'll enroll you in our monthly program
The customer placed their order on 5/18/and called for the first time on 6/18/which is outside the day return policy stated in the termsThe account was cancelled on 6/18/per the customers requestAs a courtesy the customer was offered a partial refund of $of which they agreed toAs a courtesy, we will refund the remaining $The customer does not need to return the last product when they receive itThey can keep it as a courtesyThe refund should reflect back into the customers account within 2-business days We do apologize for any inconvenience

When a customer places an order on our website the terms and conditions are clearly statedThe customer must agree to those terms or the order will not processWe offer a day free trial of a day supplyThe day trial begins the day the order is placedOur records indicate this customer
placed their order on 8/12/The customer contacted our customer service for the first time on 8/26/At that time the customer agreed to an extension of their trial until 9/4/However, due to an unforseen error the extension did not processThe customer was charged on 8/27/for $On 8/28/we refunded the customer in full for $and cancelled their accountPlease allow 2-business days for the refund to reflect back to their accountWe do apologize for any misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the
order was placedAn email confirmation was also sent to the email address providedThis information is also on your original invoice with their first shipmentThis customer placed their order on 12/26/Their day trial ended on 1/9/and they were charged on 1/10/for the bottle they had already received and enrolled in a recurring program per the terms of the offerThey were billed again on 1/25/which is days from the original order dateThis customer called our customer service department for the first time on 2/5/and was explained the terms Customer requested the account be cancelled which it wasCustomer called again on 2/and was advised of the return policy per the terms and conditionsAs a courtesy, the customer was offered a free bottle of pure cleanse advance and a $retail rewards voucherThe customer accepted thisWe do not have or send $gift cardsWe did review the call and the agent did state a $retail rewards voucherWe do apologize for the misunderstandingAs a courtesy we have refunded the total charged $which should reflect back into their account within 2-business daysWe do apologize for any misunderstanding and any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Thank you for contacting us with your concernsWe are very sorry to hear that your wife was sickOur products are 100% all natural with no known side effectsOur records indicate you signed up online for a day trial of a day supplyAt the end of the days if we do not hear back from you
we will assume you love the product and simply bill you the retail price of the bottle and set you up on a monthly programUnfortunately, we do not show any record of a call to cancel the productAs a courtesy we have refunded $back to the original method of paymentThe remaining $will be refunded via a refund checkPlease allow 5-business for the check to be receivedThis is a total refund of $We do apologize for any misunderstanding

Thank you for contacting us with your concernsWe have reviewed your account and we show you signed up online on 12/14/for a day trial of a day supplyOur terms and conditions are clearly stated on the website and must be agreed toYou have days from the original order date to try the
productAt the end of the day trial we will simply bill you the full retail price per the terms unless you call in within the first days to cancelYour free trial ended on 12/28/and you were charged on 12/29/You contacted customer service for the first time on 1/2/Your account was cancelled that day and you agreed to a partial refund of $USD to settle your accountAs a courtesy, we have refunded the remaining amount of $USDPlease allow 2-business days for the refund to reflect back to your accountWe do apologize for any misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions of the sale which is a day trial which start the
same day the order is placedIf the customer does not call to cancel within the days the customer is set up on a recurring monthly program and charged for the bottle they have already receivedIf that box is not checked off, the order will not go throughWe also include a copy of the terms and conditions on the invoice with their shipmentThis customer placed their original order on 12/24/They were charged as per the terms and conditions on the 15th day 1/8/They were billed and shipped a fresh month supply of the product per the terms and conditions on the 30th day 1/23/This customer called our customer service department for the first time on 1/27/and requested to cancel the accountThe account was cancelled on 1/27/and the customer stated he had already disputed these charges with his bankWe were more than willing to refund the customer, however, since the customer has already initiated a dispute with their bank we can not process a refund since the customer will be refunded from their bankWe do apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to note that while the refund has been made, I never made that order which is what the dispute was. After telling them it was a or unauthorized charge, I was essentially called a liar
Regards,