Slimmer You Garcinia Cambogia

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedThe customer has the option not to place the order if they do not agree with those termsAn email confirmation was also sent to the email address providedThis information is also on the original invoice with their first shipmentWe have refunded the customer $which should reflect back to their account within 2-business days.We do apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reply from the company is a lieI never spoke to anyone on the phone and did not agree to agree to the day period to any live personMy only interaction with the company was online when I ordered the trialAnd was never given the opportunity to speak to anyone on the phone because no one answered the phoneI was also charged the amount on before they said that it would be charged to me on and that has not been refunded to me nor have I received anymore productsI want a full refund of the for the other products that have never came!

Thank you for contacting usWe're sorry to hear you are not satisfied with our productsOur records show [redacted] signed up for a trial of a full day supply of our products on April At the end of the trial (days from the order date) if the customer has not called to cancel they will be charged for the bottle they already received [redacted] first contacted us on 5/over days past her order dateThe terms of the conditions of the order are clearly stated and must be agreed to or the order will not go through [redacted] agreed to a 40% partial refund on May As a courtesy we have refunded the remaining amount of $USDPlease allow 2-business days for the refund to reflect back to your account

When a customer places an order online the terms and conditions are clearly stated and must be agreed to or the order will not go throughWe offer a day trial of a day supplyThe customer must contact us within the days if they wish to cancelIf they do not we will assume they love the product and charge them the full retail price of the bottle which is $per the terms and conditionsThis customer signed up on 8/24/and the package was delivered on 8/27/per USPS tracking number [redacted] The trial ended on 9/7/and the customer was charged $Once the customer is charged our terms require the customer to return the bottle within days of the original order date for a full refundWe have refunded this customer $Please allow 2-business days for the refund to reflectWe apologize for the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

When a customer signs up online the terms and conditions are clearly stated on the checkout pageThe customer must agree to the terms of the order will not go throughAs the customer stated, they did in fact sign up for a free day trial of a day supplyAt the end of the day trial if we do not hear back from the customer we will assume they love the product and we charge the full retail price of $as stated in the termsOur records show this customers trial ended on 9/7/The customer called on 9/8/and their account was cancelled and they were refunded that same day $The refund takes 2-business days to reflect back into their accountWe do apologize for the misunderstanding and the for longer than usual hold times

Thank you for alerting us to your concernsWe are sorry to hear you were not satisfied with our productOur records indicate you signed up online on 9/8/for a day trial of a day supplyAt the end of the trial if we do not hear back from you we will assume you love the product and simply charge the full price $for the bottle you received and enroll you in a monthly programOur records indicate you called for the first time on 10/10/to cancel the accountThat is over days from the original order date which is outside of the return policy per the terms and conditionsAs a courtesy we have refunded you for the charges for a total refund of $We do apologize for any misunderstanding

When a customer places an order on our website the terms and conditions are clearly stated and must be agreed upon or the order will not go through. We offer a 14 day trial of a 30 day supply. If we do not hear back from the customer within the 14 days we will assume they love the product and charge... them the full retail price of the bottle $87.53 and enroll them in a monthly program as stated in the terms and conditions. Our records indicate this customer ordered on 6/27/14 and their trial ended on 7/11/14 and they were charged on 7/12/14, 7/27/14 and 8/26/14. The customer called our customer service for the first time on 8/26/14, two months after their initial purchase. We cancelled the account on 8/26 per the customers request. As outlined in the terms and conditions we gladly accept returns within 30 days of the original order date. The customer must obtain an RMA# from us and send the unopened products back to us for a full refund. As a courtesy, we have refunded the customer both $87.53 charges for a total refund of $175.06. Please allow 2-3 business days for the refund to reflect back to their original method of payment. We do apologize for the misunderstanding and the longer than usual hold times.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , however I have attached a copy of the terms and conditions from their website and NOWHERE does it state they will bill after day trial They also didn't address the fact that they had me send the product back to them and then when the postman tried to deliver it they refused it!!! It is STILL sitting in the Boca Raton post office As much as I am happy to have my money back, I am still out the shipping to return it and the overdraft fees my bank charged for them overdrawing my account when they took out the funds that were NOT authorized Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What appears big and bold is free + the cost of shipping This is deceptive advertising, as it's apparently only free for days I did not see the fine print Big and bold should say free + shipping for first days, with a charge of $if you don't return it by day and an ongoing charge of $until cancellation Why do you need to put the truth into a 10,word fine print section that no one reads? Their whole business model is fraud and deception Under an ethical business model, if the product works, you'll gain a long-term customer on "free + shipping cost" The opposite is true too, if the product doesn't work, you'll hide behind scams such as this to make a living I've got a perfectly unopened, factory sealed bottle with an expiration date of 9/(picture attached) An ethical company that believes in their product would allow me to return it to them, and would reimburse me for the return On doing so, they can provide the credit card company this dispute resolution, and everyone is happier By the way, when I called Slimmer You the first time, they sent me to the supervisor department to discuss After waiting on hold for a couple of minutes for the supervisor, the company hung up on me I called back two more times, with the same result I then proceeded to dispute these charges via the credit card company, because Slimmer You would not talk to me Placing a company on fraud alert with the credit card company, does not guarantee you get money back In fact, there's a big chance I'll lose my money on this deal However, I'm not going to stay silent with a sales model of fraud and deception We live in America, and there is not place for fraud here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. While I did receive a single credit to my card in the amount of $87.53 on 9/3/14 as stated by the company, I returned BOTH bottles of the product that came in the mail (after my credit card was charged unauthorized first on 8/6/14 and again on 8/22/14!) in their original sealed, unopened packaging. I requested a refund of $87.53 for BOTH bottles (a total refund of $175.06) to resolve this complaint. I will not consider this dispute resolved until the second charge of $87.53 is also reimbursed to my credit card since both bottles of the product have been returned and are securely in the possession of the company. I strongly maintain that no such terms of agreement were presented to me by the third party online vendor at time of purchase as is being claimed and described by the company. No such "check boxes" of acknowledgment were provided prior to the order being submitted. I carefully read the terms of service provided by the third party website (which combined my order with another company's product order, i.e. [redacted] , which did NOT make mention of any such auto-mail subscription and I did NOT authorize for my credit card to be charged a repeated fee of $87.53. This is FRAUD, and I expect the second credit of $87.53 be refunded to my card as well.

Thank you for taking the time to share your concernsWhen a customer signs up online the terms and conditions are clearly stated and must be agreed to making it a legal and binding agreementWe offer a day trial of a day supplyIf we do not hear back from the customer within the first days we assume the customer loves the product and we charge the full retail price of $per the terms and conditions which is a legal and binding agreementThis customer signed up on 9/21/Their trial ended on 10/and they were charged on 10/The customer called for the first time after being charged on 10/The account was cancelled per their request and they agreed to take a 50% refund and to keep the bottleThat refund was processed on 10/As a courtesy, we have refunded the remaining amount of $Please allow 2-business days for the refund to reflectWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis customer placed their order on 4/24/Their day trial ended on 5/9/and they were charged for the bottle they had already received and enrolled in a recurring program per the terms of the offerThis customer contacted our customer service for the first time on 5/15/and cancelled their accountAs a courtesy, we have refunded the account for $The refund should reflect back within 2-business days We do apologize for any inconvenience

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the order was placedAn email confirmation was also sent to the email address providedThis information is also on your original invoice with their first shipmentThis customer placed their order on 12/20/Their day trial ended on 1/3/and they were charged on 1/4/for the bottle they had already received and enrolled in a recurring program per the terms of the offerThis customer called our customer service department for the first time on 1/13/and was explained the terms Customer requested the account be cancelled which it wasCustomer stated they had already disputed this charge with their bankThe bank presented the dispute to us after already crediting this customer's accountWe presented the proper documentation showing this was a valid and legal chargeOn 2/25/the bank ruled in our favor, that the charge was valid and reversed the chargebackAs a courtesy, we will refund the customer $The refund will reflect back to the original method of payment within 2-business days We do apologize for any inconvenience

Thank you for contacting us with your concernOn August 18, [redacted] signed up online for a day trial of a day supplySimply pay for the shipping and handling on day and we will send you a day supply to try for the first days before we bill you for the bottle we sent on day We simply ask our customers to call us within the trial period if they do not wish to continue with the programMs***'s trial ended without a call to cancel and her account was charged per the terms and conditionsWe have refunded Ms [redacted] in full in the amount of $USDPlease allow 2-business days for the refund to reflect backWe do apologize for the misunderstanding

Thank you for taking the time to bring your concerns to our attentionWhen a customer places an order online the terms and conditions are clearly stated and must be agreed to making the order a legal binding agreementWe offer a day trial of a day supplyIf we do not hear back from the customer within the first days of the trial we will assume they love the product and apply $which is the full retail price of the bottleOur records indicate this customer signed up on 9/13/Their trial ended on 10/1/The customer was charged on 10/3/The customer called after they were charged and their account was cancelled per their requestAs a courtesy, we will refund the customer $Please allow 2-business days for the refund to reflectWe do apologize for any misunderstanding

When a customer places an order on our website the terms and conditions of the offer are clearly stated on the check out page and must be agreed to by the customer making it a legal and binding contractThe terms clearly state a trial of a day supplyIf the customer does not call customer
service to cancel within the first days they will be charged the full retail price of the bottle and enrolled in a monthly subscriptionThis customer placed their order on May 20, and called our customer service for the first time on 6/3/The customer agreed to an extension of her trial period until 6/18/as well as a 50% future discountThe customer called again on June 17, and was given another extension until July 3, We did pull the call and the agent clearly specified the customer must call back by July 2, to cancel if they do not wish to be billThe customer did not call back on July 2, and was charged $for the trial bottleAs a courtesy, we have refunded back $Please allow 2-business days for the credit to reflect back to the original method of payment.We apologize for any misunderstanding

We apologize that the customer does not feel our response was satisfactoryAll of our online orders clearly state the terms and conditionsOur return policy, as stated in the terms, clearly state we accept returns within days of the original order dateThe product must return to our fulfillment center within those days for a full refundPer the tracking number the customer provided ***, the product arrived back at our fulfillment center on 8/25/The original purchase date was on 7/20/This is over daysAs a courtesy we have refunded an additional $This will reflect back to the customers original method of payment within 2-business daysWe've also included a copy of the return policy as clearly stated in the terms and conditionsAgain, we apologize for the misunderstanding.
Return PolicyIn order to obtain your refund, contact customer service by phone and?obtain an RMA (Return Merchandise Authorization) number to place on?your packageWrite this number on the outside of the shipping package,?and send the product back to our fulfillment center at the address listed?below, within thirty (30) days of the date you originally ordered the productIn order for your ?refund to be processed the product must arrive at our fulfillment facility within thirty?(30) days of the original purchase date.?You pay for return shippingThere is a $restocking fee per unit ?you are returningThis fee will be taken out of the refund issued

Thank you for contacting us with your concernsWe take fraud very seriouslyOur records indicate *** *** placed an order on 10/4/using the exact address listed on this complaintWe apologize the account was not refunded immediately, but there are certain security measure we must follow as
wellOur records indicate the account was refunded on 10/and 10/for the shipping cost $and the cost of the bottle $for a total refund of $Please allow 2-business days for the refund to reflect back to your accountWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a day trial which starts the day the
order was placedAn email confirmation was also sent to the email address provided which show the hours of operationThis information is also on the original invoice with their first shipment showing hours of operation from 8am-7pm EST M-FTheir day trial ended on 4/13/and they were charged on 4/14//for the bottle they had already received and enrolled in a recurring program per the terms of the offerThis customer called our customer service department for the first time on 4/16/and was explained the termsCustomer requested the account be cancelled which it wasCustomer was explained the terms and conditions again and due to the fact they were outside of the returnAs a courtesy we have refunded the customer in full $Please allow 2-business days for the refund to reflectAlso, the customer can keep the bottle as a courtesyWe do apologize for any inconvenience