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Slimmer You Garcinia Cambogia

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Slimmer You Garcinia Cambogia Reviews (239)

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This information is also on your original invoice with their first shipment. This customer placed their order on 1/12/14. Their 14 day trial ended on 1/26/14 and they were charged on 1/27/14 for the bottle they had already received and enrolled in a recurring program per the terms of the offer. This  customer called our customer service department for the first time on 1/28/14 and was explained the terms.  Customer requested the account be cancelled which it was. Customer agreed to a 35% refund of which they agreed. Refund was processed on 1/29/14. Customer was also sent a $100 retail rewards voucher. We do apologize if the voucher was not received. As a courtesy we will refund the remaining $56.90 which should reflect back into their account within 2-3 business days. We do apologize for any inconvenience.

First and foremost we do apologize for any misunderstanding. When a customer places an order on our website the terms of the offer are clearly stated on the checkout page and must be agreed to by the customer or the order will not go through. The terms of this offer state a 14 day trial of a 30 day...

supply which begins the day the order is placed. The customer placed their order on 5/29/14 and their trial ended on 6/12/14. The customer contacted our customer service for the first time on 6/20/14. We certainly stand behind our product and that is why we have terms and conditions. We also want all our customers to be satisfied. We will be more than happy to refund you $43.76.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 5/14/14. The customer must call to cancel within the 14 day period or they will be billed and enrolled in a monthly subscription per the terms and conditions they agreed to. The customer called on 5/29/14 for the first time to cancel. As a courtesy, we have refunded the customer $87.53.  The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], however I have attached a copy of the terms and conditions from their website and NOWHERE does it state they will bill after 14 day trial.  They also didn't address the fact that they had me send the product back to them and then when the postman tried to deliver it they refused it!!! It is STILL sitting in the Boca Raton post office.  As much as I am happy to have my money back, I am still out the shipping to return it and the overdraft fees my bank charged for them overdrawing my account when they took out the funds that were NOT authorized.
Regards,

Thank you for taking the time to address us with your concerns. When a customer signs up online the terms and conditions are clearly stated and must be agreed to or the order will not go through. We offer a 14 day trial of a 30 day supply. At the end of the 14 days if we do not hear back from you we...

will assume you love the product and charge you the full retail price of $87.53 per the terms and conditions. We do not charge $85 for our products. It's possible this customer ordered another product through another company of which they cancelled. Our records indicate this customer ordered our product on 9/19. Their trial ended on 10/3 and they were charged on 10/4. They called for the first time on 10/8 to cancel their account. They agreed to a 50% refund and to keep the bottle. The refund was processed on 10/8. We also processed the remaining refund of $43.77 on 10/10 . We do apologize for the misunderstanding.

I just made an online transaction. Chose a few upgrades, paymrnt was processed without a glitch snd received a recript teflecting only my information & order confirmation number. Nowhere was the list of items I ordered, the upgrade otions I chose, pricing, total price, tax or S&H.
I called toll-free # on the receipt and asked for a receipt reflecting itemized & total pricing.
I was told, "they were 3rd party customer service" & can only advise on weight loss questions & account information but not receipt information.
Isn't this illegal?

When a customer signs up online the terms and conditions are clearly stated. We offer a 14 day trial of a 30 day supply. The customer must agree to the terms which is their consent for us to charge them once their trial is over unless they cancel within the trial period. The order will not go...

through unless the terms are agreed to. Our records indicate [redacted] ordered online on 10/3/14. Per tracking number [redacted] the package was shipped on 10/7 and delivered. The customer called on 10/20 and was refunded in full $87.53 and also sent an additional bottle for free. Tracking number [redacted] was delivered on 10/22. We do apologize for any misunderstanding.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This information is also on your original invoice with their first shipment. This customer placed their order on 12/20/13. Their 14 day trial ended on 1/3/14 and they were charged on 1/4/14 for the bottle they had already received and enrolled in a recurring program per the terms of the offer. This  customer called our customer service department for the first time on 1/13/14 and was explained the terms.  Customer requested the account be cancelled which it was. Customer stated they had already disputed this charge with their bank. The bank presented the dispute to us after already crediting this customer's account. We presented the proper documentation showing this was a valid and legal charge. On 2/25/14 the bank ruled in our favor, that the charge was valid and reversed the chargeback. As a courtesy, we will refund the customer $87.53. The refund will reflect back to the original method of payment within 2-3 business days.  We do apologize for any inconvenience.

We are sorry the customer does not find our response satisfactory. However, per the information provided (name, address and email) from the customer, our records indicate this customer placed their order online on 8/8/14. We have reviewed the call that came into our customer service department on 8/11/14 at 11:33am est. The customer was given a trial extension to 8/30/14. The customers account was cancelled on 8/29/14. The other charge to the Visa card ending in 9114 was for $4.95 on 8/8/14. That charge was refunded on 8/29/14 with a transaction ID of [redacted]. Also, we do not charge $87 for our product. It is quite possible the customer ordered products from another company. We sincerely apologize for any misunderstanding.

Thank you for contacting us. We're sorry to hear you are not satisfied with our products. Our records show [redacted] signed up for a trial of a full 30 day supply of our products on April 21. At the end of the trial (14 days from the order date) if the customer has not called to cancel they...

will be charged for the bottle they already received. [redacted] first contacted us on 5/22 over 30 days past her order date. The terms of the conditions of the order are clearly stated and must be agreed to or the order will not go through. [redacted] agreed to a 40% partial refund on May 22. As a courtesy we have refunded the remaining amount of $113.76 USD. Please allow 2-3 business days for the refund to reflect back to your account.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial of a 30 day supply which...

starts the day the order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 5/22/14. Their package was delivered on 5/27/14. If we do not hear back from the customer within the first 14 days of the trial we assume the customer loves the product and they are charged the full retail price of the bottle and enrolled in a monthly program. This customers trial ended on 6/5/14 and they were charged on 6/6/14. The customer contacted us for the first time on 6/6/14 and requested to cancel the account. The account was cancelled. Our terms and conditions clearly state our return/refund policy of which was agreed to by submitting the original order and checking off the agreed to box. We are more than willing to satisfy our customers and would've processed a full refund, however, the customer stated they have already disputed the charge with the bank. The bank will refund the customer in full. We do apologize for any inconvenience.

When a customer places an order on our website, the terms and conditions as well as the offer are clearly listed on the same page as the checkout, and the customer has to check off a box that they have read, and agree to the terms and conditions which state a 14 day trial which starts the day the...

order was placed. An email confirmation was also sent to the email address provided. This customer placed their order on 4/24/14. Their 14 day trial ended on 5/9/14 and they were charged for the bottle they had already received and enrolled in a recurring program per the terms of the offer. This customer contacted our customer service for the first time on 5/15/14 and cancelled their account. As a courtesy, we have refunded the account for $87.53. The refund should reflect back within 2-3 business days  We do apologize for any inconvenience.

Thank you for contacting us with your concern. On August 18, 2014 [redacted] signed up online for a 14 day trial of a 30 day supply. Simply pay for the shipping and handling on day 1 and we will send you a 30 day supply to try for the first 14 days before we bill you for the bottle we sent on day 1....

We simply ask our customers to call us within the trial period if they do not wish to continue with the program. Ms. [redacted]'s trial ended without a call to cancel and her account was charged per the terms and conditions. We have refunded Ms. [redacted] in full in the amount of $97.16 USD. Please allow 2-3 business days for the refund to reflect back. We do apologize for the misunderstanding.

Thank you for contacting us with your concerns. We are sorry to hear you are not satisfied. The terms and conditions to all of our online orders are clearly stated on the website and on the checkout page. These terms have to be agreed to or the order will not go through. We offer a 14 day trial of a...

30 day supply. Simply pay the shipping and handling on day 1. We send you a full 30 day supply to try for the first 14 days. All we ask is you contact us within the 14 day trial period if you do not wish to continue with the program. Unfortunately, we do not show a call being made to cancel the account, therefore per the terms you were charged the full retail price of the bottle and enrolled in a monthly program. We do apologize for any misunderstanding. As a courtesy we have refunded all charged on your account for a total refund of $391.94 USD. Please allow 2-3 business days for the refund to reflect.

Thank you for contacting us with your concerns. Upon review, we are not affiliated or connected in any way with the companies you listed in your complaint. The [redacted] does not belong to us. We were able to locate an account under the name of [redacted] who placed an order online for Garcinia...

Cambogia on 7/3/14. The only amount charged to the customer was $4.95 for shipping and handling. There have been no other charges taken from that account as the account was closed on 7/24/14. We do apologize but it's apparent you have confused us with a different company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
 
Regards,
 
[redacted]
 
copy of email that was recieved
Order Number: [redacted]
Ordered on 09/07/2014 05:39am
 
Dear [redacted]
This email is to inform you that we have refunded the amount of $87.53 back to your payment method originally used on order number [redacted], which was originally purchased on 09/07/2014 05:39am for the total amount of $87.53.
PLEASE DO NOT REPLY TO THIS EMAIL, since this is an unmonitored, automatic system. If you have any questions please contact customer service at [redacted] M-F 8am-1am EST Saturday-Sunday 9am-6pm EST

We have refunded an additional $97.16 USD. Please allow 2-3 business days for the refund to reflect.

Thank you for contacting us with your concerns. We have reviewed your account and show the following. On February 16, 2015 you signed up online from IP address [redacted] agreeing to a 14 day trial of a 30 day supply. On day 1 simply pay the shipping and handling to try the product for the...

first 14 days before paying for it. If we do not hear back from you by the end of the trial we will charge your account the full retail price per the terms and conditions. Our terms and conditions are clearly stated and must be agreed to or the order will not go through. Our records indicate you did not call in to cancel within the trial period therefore you were charged $97.16, $89.24 and $89.24 all on 3/3/15 for the three trials you ordered. As a courtesy we have refunded you in full for a total refund of $275.64 USD. Please allow 2-3 business days for the refund to reflect back to your account. We do apologize for any misunderstanding.

When a customer places an order online the terms and conditions are clearly stated and must be agreed to by the customer. We offer a 14 day trial of a 30 day supply. If you are not satisfied and wish to cancel you must call us within the first 14 days or we will assume you love the product and we...

will bill you $87.53 per the terms. This customer signed up on 8/24/14 and their trial ended on 9/7/14. They called into customer service on 9/8/14 and their account was cancelled. They also agreed to a partial refund of $30.63. As a courtesy we have refunded the remaining amount of $56.90 for a total refund of $87.53. Please allow 2-3 business days for the refund to reflect back.

When a customer places an order on our website the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. We offer a 14 day trial of a 30 day supply. At the end of the trial if we do not hear back from you to cancel we will charge the...

retail price of the bottle and enroll you in a monthly program. Our records indicate this customer signed up on 8/24/14. Their trial ended on 9/7/14 and they were charged $87.53 per the terms. The customer contacted us on 9/8/14 and the account was cancelled. A refund was applied on 9/12/14 for $87.53. Please allow 2-3 business days for the refund to reflect back to your bank account. We do apologize for the misunderstanding and the longer than usual hold time when you called.

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Address: 4567 Dixie Rd, Mississauga, Ontario, Canada, L4W 5A5

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