Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company does not charge me for the [redacted] Will it be mailed to my address if I accept? Could you clarify please? I appreciate the resolution offer I wish Supervisor, [redacted] and Manager, JD (***) could have authorized this resolution by phoneIt was extremely inconvenient to be on the phone for more than an hour with customer service representatives I am disappointed that I had to take the time to contact Revdex.com to work out a reasonable resolution Thanks, Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 19, 2015/12/11) */ We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused We have been unable to locate an account with your e-mail address that has any charges associated with itTo further review your case, we will need you to send us the e-mail address on the account in question, the first and last digits of the card on the account, and the date and exact amount of the last charge to the accountPlease also attach a statement showing the last digits of your card and the amount of the charge(s) in dispute Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service X-XXX-XXX-XXXX [redacted] @sling.com www.sling.com [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled the account at end of service to prevent additional chargesWe are unable to provide a refund, as Sling cannot validate or invalidate fraud claimsContact your bank, and any individual with access to your card information immediately if fraud is suspectedTo resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediatelyAt a minimum, request that all new purchase transactions be blocked on your card until further notice Please don't hesitate to respond with any questions you may have concerning your case Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not cause the overdraft on my account, Sling caused the overdraft on my accountI make $an hour, $is a lot of money to me; that is a weeks worth of gas for my vehicle to get to work It’s not that much money to a properous business like SlingI am not asking for anything more than what is fair Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI shouldn't have had to file a complaint for them to do the right thingI don't know if they see this or not but they need to train their employees how to provide better customer service to their customers Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $and cancel your account immediately If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello ***, The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted]
Hello [redacted] ***,We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youAll months we be refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Complaint: [redacted] I am rejecting this response because: I have not received any notification of refund from your company to dateIf you have processed a refund in response to my complaint with the Revdex.com, I would appreciate a letter stating that you have refunded me and that my services will be terminated without further charges Sincerely, [redacted]
Hello [redacted] , We apologize for the inconvenience that this has caused youOur records are showing we issued you a refund on 11/17/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you accept this offer or have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sling TV, I accept your offer for a refund Sincerely, [redacted]
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately gift cards can not be applied for device offer and can only be applied towards the streaming serviceIf you like you can sign you up for a Device offer a [redacted] Premiere+Currently, to get the 50% off *** Premiere+ device offer promotion, you will be charged $for the *** Premiere+ and $for the month(s) of the Sling Orange service plus any applicable taxesAfter the month you can apply the gift cards for the month to month service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur record show your account was set up on a monthly subscription and you did not sign up for the month promotion to receive a Roku stickWe currently do have the prmotion for a free Roku StickCurrently, to get the free Roku Stick device offer promotion, we would have to cancel your current subscription immediately and issue a prorated refund if neededWe would then be able to sign you up for the three month device promotion.You will be charged $for the months of the Sling Orange +blue, $Lifestyle plus extra ,$Comedy plus extra, plus any applicable taxesAll add on extra services will be charged for months upfrontYou will be billed after the months has expired for $49.98/month plus tax on a monthly basis, unless you choose to cancel the service before the renewalSling TV is a pay in advance service that requires auto-pay with your credit/debit cardThere are no refunds (full nor prorated)State and local taxes applyAll prices, fees, charges, services, programming, features, functionality and offers subject to change at any time, without noticeYou can cancel at any time, as there are no contracts and no long-term commitmentsPlease be sure to review the Sling TV Terms of Use at https://www.sling.com/terms-of-useOnce we receive your confirmation we will ship out your Roku Stick the next business day and it usually takes 3-business days to ship to youYou will receive an email confirmation with the shipping tracking numberWe appreciate your business here at Sling TV and you can always visit sling.com http://sling.com/ to manage your account onlinePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe are showing your account was cancelled on Nov 12th, and then reactivated for another months of service on Nov 28thUnfortunately, we will be unable to refund any charges for the services on this account due to the account not being cancelled before the next bill date on Dec 7th.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused you.The disputed charges of $for the movie [redacted] have been refunded back to your credit/debit card and should appear on your statement in 5-business daysWe would like to offer you a month free of service for the inconvenience and frustration you facedSimply contact us at [email protected] to take advantage of the offer.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] [redacted]
Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV serviceReviewing your account the service was canceled after the day trialOur records indicate that your account is still being viewed as recently as 1/Based on this, we can offer you a pro-rated refund of $for the portion of the period you were not using the service If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAccording to our records your account was set up on a 7-day trial on July 5,on July 12, this account was charged $for the first month of service because we were not notified of your intention to cancel the free trialWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company does not charge me for the [redacted] Will it be mailed to my address if I accept? Could you clarify please? I appreciate the resolution offer I wish Supervisor, [redacted] and Manager, JD (***) could have authorized this resolution by phoneIt was extremely inconvenient to be on the phone for more than an hour with customer service representatives I am disappointed that I had to take the time to contact Revdex.com to work out a reasonable resolution Thanks, Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 19, 2015/12/11) */ We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused We have been unable to locate an account with your e-mail address that has any charges associated with itTo further review your case, we will need you to send us the e-mail address on the account in question, the first and last digits of the card on the account, and the date and exact amount of the last charge to the accountPlease also attach a statement showing the last digits of your card and the amount of the charge(s) in dispute Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service X-XXX-XXX-XXXX [redacted] @sling.com www.sling.com [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled the account at end of service to prevent additional chargesWe are unable to provide a refund, as Sling cannot validate or invalidate fraud claimsContact your bank, and any individual with access to your card information immediately if fraud is suspectedTo resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediatelyAt a minimum, request that all new purchase transactions be blocked on your card until further notice Please don't hesitate to respond with any questions you may have concerning your case Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not cause the overdraft on my account, Sling caused the overdraft on my accountI make $an hour, $is a lot of money to me; that is a weeks worth of gas for my vehicle to get to work It’s not that much money to a properous business like SlingI am not asking for anything more than what is fair Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI shouldn't have had to file a complaint for them to do the right thingI don't know if they see this or not but they need to train their employees how to provide better customer service to their customers Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $and cancel your account immediately If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello ***, The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted]
Hello [redacted] ***,We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youAll months we be refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Complaint: [redacted] I am rejecting this response because: I have not received any notification of refund from your company to dateIf you have processed a refund in response to my complaint with the Revdex.com, I would appreciate a letter stating that you have refunded me and that my services will be terminated without further charges Sincerely, [redacted]
Hello [redacted] , We apologize for the inconvenience that this has caused youOur records are showing we issued you a refund on 11/17/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you accept this offer or have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sling TV, I accept your offer for a refund Sincerely, [redacted]
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately gift cards can not be applied for device offer and can only be applied towards the streaming serviceIf you like you can sign you up for a Device offer a [redacted] Premiere+Currently, to get the 50% off *** Premiere+ device offer promotion, you will be charged $for the *** Premiere+ and $for the month(s) of the Sling Orange service plus any applicable taxesAfter the month you can apply the gift cards for the month to month service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur record show your account was set up on a monthly subscription and you did not sign up for the month promotion to receive a Roku stickWe currently do have the prmotion for a free Roku StickCurrently, to get the free Roku Stick device offer promotion, we would have to cancel your current subscription immediately and issue a prorated refund if neededWe would then be able to sign you up for the three month device promotion.You will be charged $for the months of the Sling Orange +blue, $Lifestyle plus extra ,$Comedy plus extra, plus any applicable taxesAll add on extra services will be charged for months upfrontYou will be billed after the months has expired for $49.98/month plus tax on a monthly basis, unless you choose to cancel the service before the renewalSling TV is a pay in advance service that requires auto-pay with your credit/debit cardThere are no refunds (full nor prorated)State and local taxes applyAll prices, fees, charges, services, programming, features, functionality and offers subject to change at any time, without noticeYou can cancel at any time, as there are no contracts and no long-term commitmentsPlease be sure to review the Sling TV Terms of Use at https://www.sling.com/terms-of-useOnce we receive your confirmation we will ship out your Roku Stick the next business day and it usually takes 3-business days to ship to youYou will receive an email confirmation with the shipping tracking numberWe appreciate your business here at Sling TV and you can always visit sling.com http://sling.com/ to manage your account onlinePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe are showing your account was cancelled on Nov 12th, and then reactivated for another months of service on Nov 28thUnfortunately, we will be unable to refund any charges for the services on this account due to the account not being cancelled before the next bill date on Dec 7th.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused you.The disputed charges of $for the movie [redacted] have been refunded back to your credit/debit card and should appear on your statement in 5-business daysWe would like to offer you a month free of service for the inconvenience and frustration you facedSimply contact us at [email protected] to take advantage of the offer.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] [redacted]
Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV serviceReviewing your account the service was canceled after the day trialOur records indicate that your account is still being viewed as recently as 1/Based on this, we can offer you a pro-rated refund of $for the portion of the period you were not using the service If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAccording to our records your account was set up on a 7-day trial on July 5,on July 12, this account was charged $for the first month of service because we were not notified of your intention to cancel the free trialWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]