Complaint: [redacted] I am rejecting this response because:the company is in no way trying to resolve this matter this response from them is the same exact letter they have sent each time I want them to actually do the right thing and refund the money they took Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOnce the Sling Blue Beta subscription is canceled it can not be added to the account again because it is a grandfathered service We can add the Sling Blue Service back on for you at $per month We appreciate that you have been a long time customer and can offer you the DVR service for no charge and a $per month customer retention credit for the next monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Initial Business Response / [redacted] (1000, 18, 2015/12/28) */ Subject: Revdex.com Case # [redacted] Response Body: Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble,we would be happy to offer you a refund for your months of service, provided documentation of successful return of your device included from the original bundleIf you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted] ref:_00DE0eknm._500E0QX90f:ref
Hello, [redacted] We apologize for the inconvenience that this has caused youAfter further investigation, we did find a duplicate account that had billing on it at the same time you were billed for the prepay bundle that gave you the Roku deviceWith your approval, we would be happy to refund the extra charges totaling $Those charges would be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we will be unable to provide a refund on the account in question as Sling TV cannot validate or invalidate fraud claims We encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so alreadyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on January 4, with a promotion for a free [redacted] Fire TV Stick prepay bundle and not a 7-day free trialThat promotion required you to prepay for the first two months of Sling TVWe have sent a Promotional code for the [redacted] Fire TV Stick to your email addressBased upon the issuing you the promotional code for your free [redacted] Fire TV Stick, we will be unable to issue a refundYour account has been canceled as of January 12, You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 4, As explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speeds When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service providerCheck out our list below to see what we recommend for a constant speed by device: • Constant speed of Megabits per second or more - Streaming video content on portable devices such as, tablets and phones • Constant speed of Megabits per second or more - Single stream of video content on a TV, PC, or Mac • Constant speed of Megabits per second or more - Recommended for households who maintain Internet use on multiple devices.After a review of your account, your Internet speed at an average of Megabits per secondAs we explained during our previous outreach, your Internet speed may be causing the issues accessing the content you described Sincerely, Sling TV Customer Escalation [email protected]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can issue you a refund once the [redacted] Streaming Stick device is returnedFor instructions on returning your equipment, please go to support.***.com or you can also contact [redacted] customer service at [redacted] in regards to returning your deviceOnce the [redacted] Streaming Stick is returned, please provide us with the return tracking numberOnce that is received a full refund for $will be processed at that time and the account will be cancelled effective immediatelyIf you accept this offer please respond with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing your account we can offer to cancel your account immediately and refund the disputed charged of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for any inconvenience this may have caused youWe have cancelled the account in question to avoid future charges.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please let us know if you have any further questions or commentsSincerely, [redacted]
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe are looking into this issue and apologize for the experienceUnfortunately at this time we can not issue a refund for the Air TV shipping return.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe would like to apologize for the misinformation regarding your technical issue you receivedThe issue with the buffering and freezing has been reported to our engineersWhen the case is escalated, our engineers do not reach out to customers regarding a follow upA credit of $was added to the account on 9/14/This credit will be applied on 10/13/Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and the error numbers you are describing and we will not be able to refund or credit any charges to this accountYour Sling TV account is still active and actively being used on several devices as of 2/22/at 1:PM ESTThe error numbers you provided are log in errors, usually meaning there was an incorrect email/password combination enteredThe password was reset for you on 2/21/To enjoy your Sling TV services, we recommend having a stable high-speed internet connection and avoiding using VPNsFor additional technical assistance, visit help.sling.com or reach out to us directly by visiting our contact us page to speak with a live agent by phone or chat Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of the account, we would like to offer you a full refund for $If you are amendable to this solution, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issued at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected]
Hello, [redacted] ,We apologize for the inconvenience that this has caused you.The disputed charges of $for the extra packages ordered in error on the Walmart promotion have been refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted] www.sling.com
Complaint: [redacted] I am rejecting this response because:You have yet to address the fact that your company provided the wrong telephone number for your customers to cancelI can provide phone records as well as web history that proves I tried to cancel within just a few days of signing upIf that information doesn't give cause to refund my money then it only proves that your company is not just a horrible company but is also run by horrible peopleI hope you prove me wrong and do the right thingI am done wasting any more time writing back and forwardPlease refund the money asap Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I accept the refund and account adjustmentHowever, they did not address the issue of the unethical practice of asking customers to give credit card info via emailI want them to address how they plan on fixing this issue so that they're not asking customers to risk their cc info and identities being stolen through such a non-secure data transfer methodI've never dealt with any supposedly legitimate company that would ask you to do thisAs an information security specialist, this alarms me to the nth degree Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter review of the account, the account has been cancelled effective immediately and the refund of $was issued on October 26thThis refund should appear on your statement in 5-business days.Please respond to this email if the issued has been resolvedRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have not been able to locate an account or any charges with the information provided.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card in question to [email protected] you have been charged and if you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesIf you would like to troubleshoot the issue so you may use the service till the end of the billing cycle we would be happy to do soIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance so we may further contact you to troubleshoot Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:the company is in no way trying to resolve this matter this response from them is the same exact letter they have sent each time I want them to actually do the right thing and refund the money they took Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOnce the Sling Blue Beta subscription is canceled it can not be added to the account again because it is a grandfathered service We can add the Sling Blue Service back on for you at $per month We appreciate that you have been a long time customer and can offer you the DVR service for no charge and a $per month customer retention credit for the next monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Initial Business Response / [redacted] (1000, 18, 2015/12/28) */ Subject: Revdex.com Case # [redacted] Response Body: Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble,we would be happy to offer you a refund for your months of service, provided documentation of successful return of your device included from the original bundleIf you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted] ref:_00DE0eknm._500E0QX90f:ref
Hello, [redacted] We apologize for the inconvenience that this has caused youAfter further investigation, we did find a duplicate account that had billing on it at the same time you were billed for the prepay bundle that gave you the Roku deviceWith your approval, we would be happy to refund the extra charges totaling $Those charges would be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we will be unable to provide a refund on the account in question as Sling TV cannot validate or invalidate fraud claims We encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so alreadyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on January 4, with a promotion for a free [redacted] Fire TV Stick prepay bundle and not a 7-day free trialThat promotion required you to prepay for the first two months of Sling TVWe have sent a Promotional code for the [redacted] Fire TV Stick to your email addressBased upon the issuing you the promotional code for your free [redacted] Fire TV Stick, we will be unable to issue a refundYour account has been canceled as of January 12, You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 4, As explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speeds When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service providerCheck out our list below to see what we recommend for a constant speed by device: • Constant speed of Megabits per second or more - Streaming video content on portable devices such as, tablets and phones • Constant speed of Megabits per second or more - Single stream of video content on a TV, PC, or Mac • Constant speed of Megabits per second or more - Recommended for households who maintain Internet use on multiple devices.After a review of your account, your Internet speed at an average of Megabits per secondAs we explained during our previous outreach, your Internet speed may be causing the issues accessing the content you described Sincerely, Sling TV Customer Escalation [email protected]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can issue you a refund once the [redacted] Streaming Stick device is returnedFor instructions on returning your equipment, please go to support.***.com or you can also contact [redacted] customer service at [redacted] in regards to returning your deviceOnce the [redacted] Streaming Stick is returned, please provide us with the return tracking numberOnce that is received a full refund for $will be processed at that time and the account will be cancelled effective immediatelyIf you accept this offer please respond with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing your account we can offer to cancel your account immediately and refund the disputed charged of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for any inconvenience this may have caused youWe have cancelled the account in question to avoid future charges.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please let us know if you have any further questions or commentsSincerely, [redacted]
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe are looking into this issue and apologize for the experienceUnfortunately at this time we can not issue a refund for the Air TV shipping return.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe would like to apologize for the misinformation regarding your technical issue you receivedThe issue with the buffering and freezing has been reported to our engineersWhen the case is escalated, our engineers do not reach out to customers regarding a follow upA credit of $was added to the account on 9/14/This credit will be applied on 10/13/Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and the error numbers you are describing and we will not be able to refund or credit any charges to this accountYour Sling TV account is still active and actively being used on several devices as of 2/22/at 1:PM ESTThe error numbers you provided are log in errors, usually meaning there was an incorrect email/password combination enteredThe password was reset for you on 2/21/To enjoy your Sling TV services, we recommend having a stable high-speed internet connection and avoiding using VPNsFor additional technical assistance, visit help.sling.com or reach out to us directly by visiting our contact us page to speak with a live agent by phone or chat Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of the account, we would like to offer you a full refund for $If you are amendable to this solution, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issued at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected]
Hello, [redacted] ,We apologize for the inconvenience that this has caused you.The disputed charges of $for the extra packages ordered in error on the Walmart promotion have been refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, The refund has been issued and should appear on your statement in 5-business days Please let us know if you have any further questions or comments Regards, Sling TV Customer Service [redacted] www.sling.com
Complaint: [redacted] I am rejecting this response because:You have yet to address the fact that your company provided the wrong telephone number for your customers to cancelI can provide phone records as well as web history that proves I tried to cancel within just a few days of signing upIf that information doesn't give cause to refund my money then it only proves that your company is not just a horrible company but is also run by horrible peopleI hope you prove me wrong and do the right thingI am done wasting any more time writing back and forwardPlease refund the money asap Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I accept the refund and account adjustmentHowever, they did not address the issue of the unethical practice of asking customers to give credit card info via emailI want them to address how they plan on fixing this issue so that they're not asking customers to risk their cc info and identities being stolen through such a non-secure data transfer methodI've never dealt with any supposedly legitimate company that would ask you to do thisAs an information security specialist, this alarms me to the nth degree Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter review of the account, the account has been cancelled effective immediately and the refund of $was issued on October 26thThis refund should appear on your statement in 5-business days.Please respond to this email if the issued has been resolvedRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have not been able to locate an account or any charges with the information provided.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card in question to [email protected] you have been charged and if you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesIf you would like to troubleshoot the issue so you may use the service till the end of the billing cycle we would be happy to do soIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance so we may further contact you to troubleshoot Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com