Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the review of your case we have confirmed that you were under a grandfathered billing based on your initial sign up dateWhen you chose to move to a different service plan you changed the cost of your service When you confirmed the change the previous service plan was ended and new plan started.As the previous pricing was changed when channel pricing was changed we as a courtesy left your pricing the same as we raised the price for new customers and customers who changed there service plansYou are now being charged the current pricing for the servicesThe previous grandfather pricing is no longer available Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:I signed up for a day free trial and I discontinued my use before the daysI want a refund for the service I will NOT useRuko was sent back to sender Sincerely, [redacted]
Hello [redacted] ,We apologize for the inconvenience this has caused you.You contacted Sling TV to inquire about a charge on your account on July 3, at 12:p.mEDT and the account in question was cancelled at that time to avoid a future chargesPrior to you contacting Sling TV on July 3, at 9:a.mEDT a payment was charged Your statement may reflect a later time but the actual payment time was prior to your call to us You stated that you did not authorize the payments to Sling TV Sling TV cannot validate or invalidate fraud claims, we are unable to provide a refund If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.We appreciate your patience as we worked to resolve this for youFeel free to let us know if you have any further questions or concerns.Sincerely,Sling TV Customer [email protected]
Hello [redacted] , We received notice of your reply to Revdex.com complaint regarding your Sling TV serviceWe did received several reports that there was an issue with 10-on some devicesWe want to assure you that our team has now resolved the issue We apologize for the inconvenience this may have caused you and we would like the opportunity to assist you in any way we canThe issue you were experiencing was a known issueFor your convenience, we also have troubleshooting steps available online at help.sling.comSling TV provides Customer Support and Technical Support on Facebook and Twitter, as well Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] [redacted]
Hello [redacted] M [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate a Sling TV account with the information you providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to reach out to you directly through email or by phone to troubleshoot any issues that you may be having with your Sling TV serviceIf you are amenable to this solution, please let us knowIf you would prefer phone assistance, we are available Sunday through Thursday, between AM and PM EDT, please let us know a good contact number and when would work best for you.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Sling TV is subjected to the same blackout rules as all pprovidersRules are controlled by the leagues, sports associations, and networks that purchase the rights to the distributionRegional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area.For updates on what other games are playing on Sling TV, we encourage you to check out our blog at whatson.sling.com/sports.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence (i.econfirmation email), please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel the service with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello, [redacted] , We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle, May 27, and will stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account that has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to support.roku.com.If you have already returned the device back to Roku, please respond to this email with the tracking number or any other return information you may haveWe hope to get this resolved for you as quickly as possible.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur website does not advertise we carry ***Our site does say live local channels on Sling TV: [redacted] ***, ***, [redacted] , and [redacted] , are only available in select marketsYour location determines your Designated Market Area (DMA) and which channels you will receiveUnfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to add the grandfathered services with the price of $We would need to reactivate your account to process the changeThere will not be any additional charges for this since you have already paid for the monthIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBased on their response, I understand Sling will only move forward with the $refund after I respond with my agreementWill you pass along that agreement to the business? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am not interested in a credit to my accountI appreciate your interest in resolving this dispute, but the only thing I am interested in is a full refund to my credit cardOnce a refund has been issued, I will be glad to accept a response indicating my credit card has been refundedPlease understand that I believe I am entitled to a full refund because I signed up for a seven-day free trial, and I cancelled my account on the seventh day of my trialTherefore, I should never have been chargedWhen I contacted customer service, I should have been given a full refundWhen I asked to speak to the floor manager's supervisor after she refused to give me a refund, I should have been transferred to someone who had the authority to give me a full refundI do not accept an account credit at this timeI am only interested in a full refund to my credit card Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing you account we do see that the account was made through a [redacted] device for the Day Free TrialAs customers can utilize signing up through the application, spelling of the e-mail address needs to be verified by the customer as you are signing upUnfortunately, as the services were continuously used and we have no prior cancellation attempts before the new billing cycle started we unable to refund the chargesSling TV is a non-refundable prepaid service, we have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV serviceAccording to our records, your account was set up on a 7-day trial on July 18,on July 25, this account was charged $for the first month of service because we were not notified of your intention to cancel the free trialNevertheless, we can offer you a refund $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe have been able to find and resolve your payment issueWe identified an account set up under a different e-mail address and have cancelled the account to avoid any future chargesUnfortunately, we will be unable to refund any charges for the services on this accountIf you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediatelyPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the review of your case we have confirmed that you were under a grandfathered billing based on your initial sign up dateWhen you chose to move to a different service plan you changed the cost of your service When you confirmed the change the previous service plan was ended and new plan started.As the previous pricing was changed when channel pricing was changed we as a courtesy left your pricing the same as we raised the price for new customers and customers who changed there service plansYou are now being charged the current pricing for the servicesThe previous grandfather pricing is no longer available Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:I signed up for a day free trial and I discontinued my use before the daysI want a refund for the service I will NOT useRuko was sent back to sender Sincerely, [redacted]
Hello [redacted] ,We apologize for the inconvenience this has caused you.You contacted Sling TV to inquire about a charge on your account on July 3, at 12:p.mEDT and the account in question was cancelled at that time to avoid a future chargesPrior to you contacting Sling TV on July 3, at 9:a.mEDT a payment was charged Your statement may reflect a later time but the actual payment time was prior to your call to us You stated that you did not authorize the payments to Sling TV Sling TV cannot validate or invalidate fraud claims, we are unable to provide a refund If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.We appreciate your patience as we worked to resolve this for youFeel free to let us know if you have any further questions or concerns.Sincerely,Sling TV Customer [email protected]
Hello [redacted] , We received notice of your reply to Revdex.com complaint regarding your Sling TV serviceWe did received several reports that there was an issue with 10-on some devicesWe want to assure you that our team has now resolved the issue We apologize for the inconvenience this may have caused you and we would like the opportunity to assist you in any way we canThe issue you were experiencing was a known issueFor your convenience, we also have troubleshooting steps available online at help.sling.comSling TV provides Customer Support and Technical Support on Facebook and Twitter, as well Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] [redacted]
Hello [redacted] M [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate a Sling TV account with the information you providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to reach out to you directly through email or by phone to troubleshoot any issues that you may be having with your Sling TV serviceIf you are amenable to this solution, please let us knowIf you would prefer phone assistance, we are available Sunday through Thursday, between AM and PM EDT, please let us know a good contact number and when would work best for you.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Sling TV is subjected to the same blackout rules as all pprovidersRules are controlled by the leagues, sports associations, and networks that purchase the rights to the distributionRegional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area.For updates on what other games are playing on Sling TV, we encourage you to check out our blog at whatson.sling.com/sports.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence (i.econfirmation email), please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel the service with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello, [redacted] , We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle, May 27, and will stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account that has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to support.roku.com.If you have already returned the device back to Roku, please respond to this email with the tracking number or any other return information you may haveWe hope to get this resolved for you as quickly as possible.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur website does not advertise we carry ***Our site does say live local channels on Sling TV: [redacted] ***, ***, [redacted] , and [redacted] , are only available in select marketsYour location determines your Designated Market Area (DMA) and which channels you will receiveUnfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to add the grandfathered services with the price of $We would need to reactivate your account to process the changeThere will not be any additional charges for this since you have already paid for the monthIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBased on their response, I understand Sling will only move forward with the $refund after I respond with my agreementWill you pass along that agreement to the business? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am not interested in a credit to my accountI appreciate your interest in resolving this dispute, but the only thing I am interested in is a full refund to my credit cardOnce a refund has been issued, I will be glad to accept a response indicating my credit card has been refundedPlease understand that I believe I am entitled to a full refund because I signed up for a seven-day free trial, and I cancelled my account on the seventh day of my trialTherefore, I should never have been chargedWhen I contacted customer service, I should have been given a full refundWhen I asked to speak to the floor manager's supervisor after she refused to give me a refund, I should have been transferred to someone who had the authority to give me a full refundI do not accept an account credit at this timeI am only interested in a full refund to my credit card Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing you account we do see that the account was made through a [redacted] device for the Day Free TrialAs customers can utilize signing up through the application, spelling of the e-mail address needs to be verified by the customer as you are signing upUnfortunately, as the services were continuously used and we have no prior cancellation attempts before the new billing cycle started we unable to refund the chargesSling TV is a non-refundable prepaid service, we have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV serviceAccording to our records, your account was set up on a 7-day trial on July 18,on July 25, this account was charged $for the first month of service because we were not notified of your intention to cancel the free trialNevertheless, we can offer you a refund $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe have been able to find and resolve your payment issueWe identified an account set up under a different e-mail address and have cancelled the account to avoid any future chargesUnfortunately, we will be unable to refund any charges for the services on this accountIf you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediatelyPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com