Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have adjusted your DVR settings, go ahead and see if the issue has been resolvedWe have processed a refund of $for the inconvenienceRefunds take 5-business days to process and will be applied back to the card originally used for the payment.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedWe have cancelled your account at the end of cycle on August 23, to avoid any future charges.We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After review of your account, we show the account was cancelled effective immediately on 12/6/and a full refund for $was issuedThe disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days Please respond to this email if your issue has been resolved Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usUpon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe understand you may have set up parental controls on some devices, but we show a [redacted] stick connected to your account until Nov 19thThe parental control feature must be activated on each device connected to the Sling ServiceThere were a total of five devices connected to your account this information is available for your verification on our website under the members area of your accountAs the rentals were ordered from your account on one of your devices we can offer no refundSling provides rental services even if there is no monthly service being utilizedWe offer this service so customers can still enjoy there favorite movies with out a monthly subscriptionThe credit card information was removed once you requested its removal on Nov 21st.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 08/26/We did not have any technical issues broadcasting the fight, we would have loved to have heard from you at the time you were experiencing any issuesOnce the PPV fight has been ordered, it is non-refundable.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello [redacted] * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the account under the provided email and show no charges on itCan you please provide whether a different email address associated with the account? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown here Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and have determined you are not receiving an adequate enough internet speed to stream Sling TVYour current speed is MbpsAs explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speedsWhen streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service provider We have provided a list below to see what we recommend for a constant speed by device: • Constant speed of Megabits per second or more - Streaming video content on portable devices such as, tablets and phones • Constant speed of Megabits per second or more - Single stream of video content on a TV, PC, or Mac • Constant speed of Megabits per second or more - Recommended for households who maintain Internet use on multiple devices Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account it was set up with a typo in the email.For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused on the technical issues you have experiencedAn issue could result where two channels in the Sling Orange service may have been selectedWe have made an update to our Guide recently where you may be seeing the same channel in the Orange Single Stream and Blue Multi Stream parts of the guideYou can see the difference between the packages because the Sling Orange channels will have one orange dot below the channel logo and the Sling Blue will have three blue dotsIf you are trying to watch any channels with one orange dot below the logo on more than one device at a time, you will see a message appear that will not let youHowever, if you select any of the channels with three blue dots below the channel logo, you will not encounter this errorFor your trouble, we can offer you a refund for one week of service in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we canWe have sent you an email directly to work on locating the account in question Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations
Complaint: [redacted] I am rejecting this response because:I don't want to receive a credit for my next bills, I want to receive a FULL REFUND, I am missing this money to pay my bills and to receive a credit means that I can never cancel my account, otherwise I will never receive that amount in my lifeThat is totally unacceptable! Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have cancelled your account effective end of cycle until 2017-03-After reviewing the account, we do see that you contacted us Oct 28th to cancel the services, we do apologize the account was not cancelled at that timeWe can offer to refund you from October to February and cancel the account effective immediately at that pointUnfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before OctoberIf you agree to the offer, please respond to the email with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe currently have a promotion for a [redacted] that we would be more than happy to set you up with and issue you a refund for $for the previous month of service you signed up for.If you accept this offer please respond to this email and we will get your account set up and refund processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe see that our care team has set you up with a free month of serviceWe would like extend that an additional month because of the inconvenience with the two cards you usedUnfortunately those cards will not work but you will be able to use a gift card going forwardPlease let us know if you accept this offer.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We identified the account tied to the charges and have cancelled it to avoid any future chargesFor your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: There are know alternates to business ethicsYou either promote good business or you done, there's know other wayBusiness ethics are rated as excellent, good, poor and very poorThat's why I immediately notify the Revdex.com for there assistance hoping they could influence you to promoting business ethics that are commendable, rather than escalate to home office, which is very timely processI checked your website and you do offer the [redacted] voice streaming stick package, in addition it states that when I you sign up for month paid subscription should receive a free [redacted] indoor TV antenna, I didn't get oneYou stated this deal is over and doneYou got paid, and the consequences on whether I received what I paid for are mine to absorb, because you got paid, what happens next you don't care aboutYou don't have business ethics period, get the money and bye customer Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have adjusted your DVR settings, go ahead and see if the issue has been resolvedWe have processed a refund of $for the inconvenienceRefunds take 5-business days to process and will be applied back to the card originally used for the payment.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedWe have cancelled your account at the end of cycle on August 23, to avoid any future charges.We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After review of your account, we show the account was cancelled effective immediately on 12/6/and a full refund for $was issuedThe disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days Please respond to this email if your issue has been resolved Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usUpon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe understand you may have set up parental controls on some devices, but we show a [redacted] stick connected to your account until Nov 19thThe parental control feature must be activated on each device connected to the Sling ServiceThere were a total of five devices connected to your account this information is available for your verification on our website under the members area of your accountAs the rentals were ordered from your account on one of your devices we can offer no refundSling provides rental services even if there is no monthly service being utilizedWe offer this service so customers can still enjoy there favorite movies with out a monthly subscriptionThe credit card information was removed once you requested its removal on Nov 21st.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 08/26/We did not have any technical issues broadcasting the fight, we would have loved to have heard from you at the time you were experiencing any issuesOnce the PPV fight has been ordered, it is non-refundable.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello [redacted] * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the account under the provided email and show no charges on itCan you please provide whether a different email address associated with the account? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown here Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and have determined you are not receiving an adequate enough internet speed to stream Sling TVYour current speed is MbpsAs explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speedsWhen streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service provider We have provided a list below to see what we recommend for a constant speed by device: • Constant speed of Megabits per second or more - Streaming video content on portable devices such as, tablets and phones • Constant speed of Megabits per second or more - Single stream of video content on a TV, PC, or Mac • Constant speed of Megabits per second or more - Recommended for households who maintain Internet use on multiple devices Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account it was set up with a typo in the email.For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused on the technical issues you have experiencedAn issue could result where two channels in the Sling Orange service may have been selectedWe have made an update to our Guide recently where you may be seeing the same channel in the Orange Single Stream and Blue Multi Stream parts of the guideYou can see the difference between the packages because the Sling Orange channels will have one orange dot below the channel logo and the Sling Blue will have three blue dotsIf you are trying to watch any channels with one orange dot below the logo on more than one device at a time, you will see a message appear that will not let youHowever, if you select any of the channels with three blue dots below the channel logo, you will not encounter this errorFor your trouble, we can offer you a refund for one week of service in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we canWe have sent you an email directly to work on locating the account in question Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations
Complaint: [redacted] I am rejecting this response because:I don't want to receive a credit for my next bills, I want to receive a FULL REFUND, I am missing this money to pay my bills and to receive a credit means that I can never cancel my account, otherwise I will never receive that amount in my lifeThat is totally unacceptable! Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have cancelled your account effective end of cycle until 2017-03-After reviewing the account, we do see that you contacted us Oct 28th to cancel the services, we do apologize the account was not cancelled at that timeWe can offer to refund you from October to February and cancel the account effective immediately at that pointUnfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before OctoberIf you agree to the offer, please respond to the email with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe currently have a promotion for a [redacted] that we would be more than happy to set you up with and issue you a refund for $for the previous month of service you signed up for.If you accept this offer please respond to this email and we will get your account set up and refund processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe see that our care team has set you up with a free month of serviceWe would like extend that an additional month because of the inconvenience with the two cards you usedUnfortunately those cards will not work but you will be able to use a gift card going forwardPlease let us know if you accept this offer.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.comTell us why here
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We identified the account tied to the charges and have cancelled it to avoid any future chargesFor your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: There are know alternates to business ethicsYou either promote good business or you done, there's know other wayBusiness ethics are rated as excellent, good, poor and very poorThat's why I immediately notify the Revdex.com for there assistance hoping they could influence you to promoting business ethics that are commendable, rather than escalate to home office, which is very timely processI checked your website and you do offer the [redacted] voice streaming stick package, in addition it states that when I you sign up for month paid subscription should receive a free [redacted] indoor TV antenna, I didn't get oneYou stated this deal is over and doneYou got paid, and the consequences on whether I received what I paid for are mine to absorb, because you got paid, what happens next you don't care aboutYou don't have business ethics period, get the money and bye customer Sincerely, [redacted]