Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate you emailed us with a technical issue on 7/31/stating you were receiving an error message while watching on demand programming, you stated when your free trial would end and when you planned to cancel if the issue was not resolvedWe sent you an email back on 7/31/attempting to get more info for the technical issue and trouble shoot the issue occurringWe show no prior attempts to cancel before 8/04/If you have any such record or evidence of a previous attempt to cancel please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:Your system is faulty and did not allow my cancellation to process properlyI believe the reason that my claim was rejected is because I left a poor review on Facebook for your businessYou owe me $ Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer a prorated refund of $upon the return of the [redacted] that was included when you signed upThis prorated refund is from the last time you used the service on 10/21/through the end of the current billing period on 12/13/2017.The [redacted] will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.***.com and visit their page Instructions for Returns and Warranty Replacements.You can also send the device directly to [redacted] by sending to the following: [redacted] ***If you are amenable to this offer, please respond to your Revdex.com case with your acceptance and the tracking number for the return to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account we show on 11/05/the services Sling Orange + Blue, Epix, Sports Extra, HBO, Cinemax, Starz, Showtime, the Extra Deal and the Best of Spanish TV were added, charging $for the remaining time in your billing cycleOn 11/15/and the months following you were charged the full amount for these services totaling $ What we can do for you is cancel the account immediately and refund the month of JanuaryIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedNBC Local is available in the following metro areas: Chicago, New York, San Francisco/Oakland/San Jose, Los Angeles, Philadelphia, Dallas/Fort Worth, Washington, DC, Miami/Fort Lauderdale, San Diego, and Hartford/New HavenOur website does include "In select markets" upon signing up for a free trailOur records show your account was canceled before you card was chargedWe are sorry to lose your business and we hope someday you may consider using our service againYou can always sign back up by logging into your account at www.sling.com Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service.We apologize about the confusion and do not want to lose you as a customerWe would like to reactivate your account and issue you a [redacted] Express Device at no cost so you can enjoy the Cloud DVR servicesIf you accept this offer, please respond with your agreement and we will ship the device to the current address we have on file and restart your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and just saw the $credit back to my credit card this morning.It also seems that the T-Mobile discount has already applied to my account so that I am supposed to see the savings in the coming months.I therefore find that this resolution is satisfactory to me Sincerely, ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usIf you subscribe to both services in Sling Orange + Sling Blue, you can enjoy up to four streams at one time! Because you are purchasing two separate services in Sling Orange + Sling Blue, you can get the total number of streams included on each separate service—one stream for any channel on the single-stream Sling Orange service and three streams for channels on the multi-stream Sling Blue service [redacted] and the [redacted] channels are in our Sling Orange service and is a single-stream serviceWe show you reach out on 9/30/days after your billing cycle to cancel your account via emailFor account security purposes we ask to verify the last of your credit card before we can make any changes to your accountWe did not receive the correct information to cancel your accountOur records indicate that your account has been recently used for a portion of the period for which you have requested a refundWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have been unable to locate your active Sling TV account with the information provided Please provide us with the email address of the account in questionOnce we have received this information, we will be able to review your accountPlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com Tell us why here
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usCurrently, the email address you provided us is not billed through SlingOur records indicate your account was built and is being billed through [redacted] We are unable to access your account and you will need to contact [redacted] Customer Support to talk about your billing issue and about the refundWe apologize for any inconvenience this may causeYou may contact [redacted] Customer Support by calling [redacted] or by going online [redacted] Please don't hesitate to contact us with any questions or concernsRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all stop playing these BS games with me how many times you want to do the testing since January back and forth thru emails what ever you are telling me to do it I am doing whether to put the debug mode on in my sling tv app or to uninstall and reinstall the app I am doing it.If you see your system couple of times you disconnected my account and created a new accountI am really feed up of all your BS games so please stop playing these BS games and get me the 9X [redacted] and refund me the money from the time I took this hindi punjabi channel Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records show your account was activated with a gift card on Sep 1st at 7:pm ESTThe service has been active since that date with service ending on Oct 2ndWe show there was activity on account as of Sep 25thIf there is a ongoing technical issue we will be happy to help you with thatWe are unable to refund the disputed charges as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] **, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we did not find a record of a prior attempt to cancel the service.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because I cancelled the membership on the correct dateYour company refused to refund meI am unable to use the service, as you can tell by me not using it at allYour website says it is compatible with my devices but it is notI cannot use this service without purchasing a faster internet speed (which is not available in my area)I can only use this with additional expenses which were not clearly outlined on your website before I agreed to the FREE trialWhen I realized I could not use it, I cancelled it on the correct date Your company cons cons people into paying for a service that does not work like it shouldIt's fraud Sincerely, [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing the account, your account was cancelled effective immediately and a refund of $was processed on February 14th It will be processed to your credit/debit card and should appear on your statement in 5-business days.Please let us know if there is anything further we can doPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***,We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe are unable to locate an account with the information you have providedWe would like the opportunity to assist you and we apologize for any inconvenience this may have caused youCan you please provide us a another email address associated with the accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found another account that was set up with a two week free trialThere was an typo in the email addressWe would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate you emailed us with a technical issue on 7/31/stating you were receiving an error message while watching on demand programming, you stated when your free trial would end and when you planned to cancel if the issue was not resolvedWe sent you an email back on 7/31/attempting to get more info for the technical issue and trouble shoot the issue occurringWe show no prior attempts to cancel before 8/04/If you have any such record or evidence of a previous attempt to cancel please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:Your system is faulty and did not allow my cancellation to process properlyI believe the reason that my claim was rejected is because I left a poor review on Facebook for your businessYou owe me $ Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer a prorated refund of $upon the return of the [redacted] that was included when you signed upThis prorated refund is from the last time you used the service on 10/21/through the end of the current billing period on 12/13/2017.The [redacted] will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.***.com and visit their page Instructions for Returns and Warranty Replacements.You can also send the device directly to [redacted] by sending to the following: [redacted] ***If you are amenable to this offer, please respond to your Revdex.com case with your acceptance and the tracking number for the return to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account we show on 11/05/the services Sling Orange + Blue, Epix, Sports Extra, HBO, Cinemax, Starz, Showtime, the Extra Deal and the Best of Spanish TV were added, charging $for the remaining time in your billing cycleOn 11/15/and the months following you were charged the full amount for these services totaling $ What we can do for you is cancel the account immediately and refund the month of JanuaryIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedNBC Local is available in the following metro areas: Chicago, New York, San Francisco/Oakland/San Jose, Los Angeles, Philadelphia, Dallas/Fort Worth, Washington, DC, Miami/Fort Lauderdale, San Diego, and Hartford/New HavenOur website does include "In select markets" upon signing up for a free trailOur records show your account was canceled before you card was chargedWe are sorry to lose your business and we hope someday you may consider using our service againYou can always sign back up by logging into your account at www.sling.com Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service.We apologize about the confusion and do not want to lose you as a customerWe would like to reactivate your account and issue you a [redacted] Express Device at no cost so you can enjoy the Cloud DVR servicesIf you accept this offer, please respond with your agreement and we will ship the device to the current address we have on file and restart your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and just saw the $credit back to my credit card this morning.It also seems that the T-Mobile discount has already applied to my account so that I am supposed to see the savings in the coming months.I therefore find that this resolution is satisfactory to me Sincerely, ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usIf you subscribe to both services in Sling Orange + Sling Blue, you can enjoy up to four streams at one time! Because you are purchasing two separate services in Sling Orange + Sling Blue, you can get the total number of streams included on each separate service—one stream for any channel on the single-stream Sling Orange service and three streams for channels on the multi-stream Sling Blue service [redacted] and the [redacted] channels are in our Sling Orange service and is a single-stream serviceWe show you reach out on 9/30/days after your billing cycle to cancel your account via emailFor account security purposes we ask to verify the last of your credit card before we can make any changes to your accountWe did not receive the correct information to cancel your accountOur records indicate that your account has been recently used for a portion of the period for which you have requested a refundWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have been unable to locate your active Sling TV account with the information provided Please provide us with the email address of the account in questionOnce we have received this information, we will be able to review your accountPlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com Tell us why here
I want Sling TV to give credit for billing since I did not receive any service from them
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usCurrently, the email address you provided us is not billed through SlingOur records indicate your account was built and is being billed through [redacted] We are unable to access your account and you will need to contact [redacted] Customer Support to talk about your billing issue and about the refundWe apologize for any inconvenience this may causeYou may contact [redacted] Customer Support by calling [redacted] or by going online [redacted] Please don't hesitate to contact us with any questions or concernsRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all stop playing these BS games with me how many times you want to do the testing since January back and forth thru emails what ever you are telling me to do it I am doing whether to put the debug mode on in my sling tv app or to uninstall and reinstall the app I am doing it.If you see your system couple of times you disconnected my account and created a new accountI am really feed up of all your BS games so please stop playing these BS games and get me the 9X [redacted] and refund me the money from the time I took this hindi punjabi channel Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records show your account was activated with a gift card on Sep 1st at 7:pm ESTThe service has been active since that date with service ending on Oct 2ndWe show there was activity on account as of Sep 25thIf there is a ongoing technical issue we will be happy to help you with thatWe are unable to refund the disputed charges as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] **, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we did not find a record of a prior attempt to cancel the service.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because I cancelled the membership on the correct dateYour company refused to refund meI am unable to use the service, as you can tell by me not using it at allYour website says it is compatible with my devices but it is notI cannot use this service without purchasing a faster internet speed (which is not available in my area)I can only use this with additional expenses which were not clearly outlined on your website before I agreed to the FREE trialWhen I realized I could not use it, I cancelled it on the correct date Your company cons cons people into paying for a service that does not work like it shouldIt's fraud Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I did get my money back, despite you saying I couldn't Sincerely, [redacted] ***
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing the account, your account was cancelled effective immediately and a refund of $was processed on February 14th It will be processed to your credit/debit card and should appear on your statement in 5-business days.Please let us know if there is anything further we can doPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***,We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe are unable to locate an account with the information you have providedWe would like the opportunity to assist you and we apologize for any inconvenience this may have caused youCan you please provide us a another email address associated with the accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found another account that was set up with a two week free trialThere was an typo in the email addressWe would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com