Sling TV L.L.C.

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we show the Days Free Trial period started on 10/3/and ended on 10/10/We
received declined payments for your first month of service until you were charged on 10/19/The account was cancelled effective for end of the billing cycle on 10/19/2017. We would like to offer you a refund for $27.24, if you are amendable to this offer, please respond with your agreement and at that time the refund will be processed and the account will be cancelled effective immediatelyRefunds are processed back onto the original credit/debit card used for payment in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for getting my matter resolvedRevdex.com is awesome
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your
Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this matter!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us, your billing issue which is currently under reviewWe should have a resolution for you shortlyWe appreciate
your patience as we work to resolve this for you.Please don't hesitate to contact us with any questions or concerns. Sincerely, Sling TV Customer [email protected]

Hello ***,As a one time courtesy we did refund the last month charge of $on November 19, and cancelled your account We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel your account other than the November 19, If you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your case.Sincerely,*** ** *** ***
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Hello *** *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can offer you a prorated refund for $from the day the account was cancelled until
the end of the billing cycle. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before 2/5/If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you respond with your agreement, your account will be cancelled effective immediately and $charge will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received your reply to the Revdex.com complaint regarding your Sling TV serviceSince the device was sent from the manufacturer it will have to be returned back to *** as Sling TV does not except returnsThe *** promotion code cannot be redeemed after 2/10/so once you have sent the device back, please emails [email protected] with the tracking number so we can issue an *** promotion code for a free Fire Stick. For instructions on returning your equipment, please go to support.***.com and visit their page Instructions for Returns and Warranty ReplacementsOr ship back device to: Contec c/o *** IncEnzo Drive, San Jose CA, Please let us know if you have any further questions or commentsSincerely, Sling TV Customer Escalations [email protected]

Complaint: ***
I am rejecting this response because: IT IS NOT CONTINUING TO BE USED!!!! SeriouslyWe don't want to trouble shoot the serviceWE WANT OUR MONEY BACK!!!!! What part of this don't you understandYou keep saying that it's part of the contract we signed but we signed a contract for a product that worksYours DOES NOT! I'm not going through the hassle of having you trouble shoot with me to come to the same endIT DOESN'T WORK! Just give us the money backSeriouslyThis is ridiculousDo you not read the other people's issues on here?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It doesn't seem a little odd that there are devices on one account? Especially since I only own ***s? Seriously, this is ridiculousI understand that you may have people who say they didnt order and they actually did but how many of those people have went this far to prove that they did not? It's just a few movies I understsnd that but it's the FACT that I nor my husband watched ANY of these moviesObviously your company cares nothing about the security of your customers and their personal informationI understand that parental control must be set on all devices, and that's exactly what I didI set it on both of MY ***sI changed my account password multiple times and still someone was able to rent moviesSo why don't you tell me how that happenedLook up the IP address, do something other than talk in circles and give me fake apologies
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i needed a Roku stick to use the service that was promised for freeAfter I paid I received an email the free Roku not available are willing to sell me another one at a discounted priceSo I deserve a full refund

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call
our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, on November 18, you did create a Month Prepay Device Bundle in
which you received a free *** Streaming Stick The prepay device bundles allows the customer to prepay for a certain amount of time and receive a free deviceSling TV is a prepaid service, therefore, you will be billed a prorated amount for any changes made during that month prepaid bundle cycleAfter the end of the prepaid month bundle cycle on January 18, 2018, you will roll to monthly billing.We do not have a free $gift card promotion offer available at this time.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your account it was set up on a day free trial the rolled over to a month to month subscription We can
cancel your subscription and offered a prorated refund for the remaining on your billing cycleAfter your account has been canceled we can restart your account with the correct offerPlease respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The email address associated with the Sling TV account is ***
Sincerely,
*** ***

Hello *** *** , We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have not been able to find and resolve your issueWe cannot find any of the charges you are inquiring aboutIf you would like to have us look into this further please send us
another email address that it might be under or the last numbers of the credit card you usedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we show that your account renewed on 7/2/and the services were used on 7/3/Unfortunately we
are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We don't show that you have contacted us to trouble shoot these issuesWe understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencing. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com