Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,As a one time courtesy we did refund the last month charge of $on November 19, and cancelled your account We will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel your account other than the November 19, If you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your case.Sincerely,*** ** *** ***
***

Hello ***,Thank you for contacting Sling TV SupportPer your request, we have removed all extra packages besides the original Brazil PFC&TV Globo package you originally orderedThese packages were removed effective immediately. You will receive a prorated credit of $138.50 applied
to your next month's bill and all other future bills for as long as the credit lasts.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Programming removals are completed at the start of your next billing cycle, allowing you to enjoy your current programming until thenProgramming additions are completed immediately and because Sling TV is a prepaid service, you’ll be charged a prorated amount for the service based on the time remaining in your current billing cycle. Your business is important to us and we urge you to visit help.sling.com should you have any questions. Thank you for taking back TV with Sling TV!Sincerely,Sling TV Support***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for getting my matter resolvedRevdex.com is awesome
Sincerely,
*** ***

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately we are unable to offer the annual 50% *** *** offer as you are also receiving the Sling Blue Beta pricingIf you
change your services, you will lose your Sling Blue Beta pricing. For your trouble, we can offer you a free *** ExpressIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received your reply to the Revdex.com complaint regarding your Sling TV serviceSince the device was sent from the manufacturer it will have to be returned back to *** as Sling TV does not except returnsThe *** promotion code cannot be redeemed after 2/10/so once you have sent the device back, please emails [email protected] with the tracking number so we can issue an *** promotion code for a free Fire Stick. For instructions on returning your equipment, please go to support.***.com and visit their page Instructions for Returns and Warranty ReplacementsOr ship back device to: Contec c/o *** IncEnzo Drive, San Jose CA, Please let us know if you have any further questions or commentsSincerely, Sling TV Customer Escalations [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for your help in resolving this matter!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i needed a Roku stick to use the service that was promised for freeAfter I paid I received an email the free Roku not available are willing to sell me another one at a discounted priceSo I deserve a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we show the Days Free Trial period started on 10/3/and ended on 10/10/We
received declined payments for your first month of service until you were charged on 10/19/The account was cancelled effective for end of the billing cycle on 10/19/2017. We would like to offer you a refund for $27.24, if you are amendable to this offer, please respond with your agreement and at that time the refund will be processed and the account will be cancelled effective immediatelyRefunds are processed back onto the original credit/debit card used for payment in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We can go ahead and offer you a refund of $If you are amenable to this offer, please respond to your Revdex.com
case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can offer you a prorated refund for $from the day the account was cancelled until
the end of the billing cycle. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before 2/5/If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you respond with your agreement, your account will be cancelled effective immediately and $charge will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your
Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: I find this business to be in poor operationI am extremely disappointed and hope the Revdex.com will continue to look into their business.
Sincerely,
*** ***

Hello *** *** , We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have not been able to find and resolve your issueWe cannot find any of the charges you are inquiring aboutIf you would like to have us look into this further please send us
another email address that it might be under or the last numbers of the credit card you usedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call
our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we show that your account renewed on 7/2/and the services were used on 7/3/Unfortunately we
are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We don't show that you have contacted us to trouble shoot these issuesWe understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencing. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: First of all, it was set to cancel on November 30th (the end of the 3-month prepay). You automatically restarted the service when I added the $sports package -- and restarted it without my knowledge or
permission. Second, you still refuse to call me or speak with me in person about this. I don't understand why it is so difficult for you to pick up a phone and make a call***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The email address associated with the Sling TV account is ***
Sincerely,
*** ***