Sling TV L.L.C.

Complaint: ***
I am rejecting this response because: I find this business to be in poor operationI am extremely disappointed and hope the Revdex.com will continue to look into their business.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First of all, it was set to cancel on November 30th (the end of the 3-month prepay). You automatically restarted the service when I added the $sports package -- and restarted it without my knowledge or
permission. Second, you still refuse to call me or speak with me in person about this. I don't understand why it is so difficult for you to pick up a phone and make a call***
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused. While reviewing your account what we can do for you is refund the full amount of $back onto the debit/credit
cardIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of $for
your most recent chargesWith your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a
non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. We show your Free Trial period ended on 8/02/2017, and your account was cancelled effective end of cycle on 8/04/If you have any such record or evidence of a previous attempt to cancel please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we have issued a refund in the amount of $to your credit/debit card and should appear on your statement in 5-business daysIf you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have offered you a full refund in the amount of $ On April 28, you were charged $We are waiting for your confirmation of your acceptance of the offer for that full refund There is not a minute time frame for acceptance from Sling TV on this offer.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Unfortunately we are unable to locate an account with the information providedDid you by chance sign up under a different email address? Can
you please send us the first six and last four numbers of the card in question? We will use this information to further research your case.We hope to resolve this for you as soon as possible. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would refute that the promo ad did not specify HBO, since it was in very bold print in the center of the ad, but since they have agreed to honor the promo as advertised, I am willing to take their offer
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review, we have been able to locate the account tied to the charges and have cancelled the account to avoid
any further chargesWe would like to offer you a total refund for $If you are amendable to this offer, please respond with your agreement and at that time we will process the refundsRefunds are processed back onto the credit/debit card on file in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:
I was not informed that pre-paying for the service would then void the trial period to test the service. That makes no sense to me even now. How can you offer a free trial, then insist people pre-pay, then declare that because they prepaid they no longer get your free trial offer? That was not made clear to me and I would like a refund.
*** ***

Hello *** ***, We do apologize for the inconvenience the technical issues has caused you.Your account have been cancelled as you requestedWith your email reply signifying approval, we will refund a total of $for three months of the Sling Orange+Blue packages, plus the Comedy Plus
Extra package, back to your credit/debit cardWe are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello ***,We apologize for the inconvenience this has caused you $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysThe first refund of $was refunded on June 24, with the additional refund of $on June 26, for a total refund of $ If this amenable resolution please respond with your acceptance. We appreciate your patience as we worked to resolve this for youFeel free to let us know if you have any further questions or concerns.Sincerely,Sling TV Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRefund has been received.I hope Sling refunds everyone that has been unjustly charged for purchases they did not make Its a shame it had to come to this for something to happen
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Due to security purposes, we are unable to provide any personal informationThis includes name, phone number, email address or billing informationAs Sling TV cannot validate or invalidate fraud claims we will be unable to issue a refundIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is refund the disputed charges of $for the
month of serviceIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:I was contacted by a manager who actually knew what they were doing, as opposed to the person who replied to this and doubled down on their illegal request for credit card information via unsecure email protocolThe manager who contacted me took care of the problem before even contacting me, and assured me that he had returned the overcharged amount, and fixed their system so that it wouldn't keep charging me double. If I was to be asked if I am satisfied with the actions of the manager who contacted me per the above paragraph, I would say yesHowever, I am being asked whether I accept the reply from the person who actually replied to this Revdex.com complaint aboveTo that, I obviously say noThey did nothing to correct the problem, but simply doubled down on their illegal and unethical business conductI want this to be known as a permanent part of their record with the Revdex.com - That in the face of being called out for illegal and unethical behavior, including asking customers to send credit card information via email (which is both stupid and insane), they chose to reply by insisting on the customer complying with their unethical, illegal and incredibly stupid request.If this reply is posted publicly for other customers to see, I want them to avoid business with this company at all costsThey have the business ethic of a Nigerian Prince asking you to transfer your savings account to themWhat they're doing to your personal, sensitive information, along with your identity, is placing it in the middle of a crowded room and hoping that nobody in the room decides to copy and keep the info
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. At this time your account has been cancelled immediately and $will be refunded back to your credit/debit cardThis refund
should appear on your statement in 5-business days.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com