Sling TV L.L.C.

Complaint: ***
I am rejecting this response because: There are pending actions yet to be completed. I have reached out to Roku as advised and requested the address to send my player to. I will provide the tracking number, as requested, and hold for the refund to show. Once the refund shows I will mark as acceptable.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it's a LIE!! well you will be hearing from my attorney MR*** ***! I will make sure you don't do this again to an innocent personI'm even going as far to post all of this on social media to show what a horrible company is!
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The email you provided is not connected to a account with usWe have found an account that may be the
account you are referencingThat account has already been refunded, but to verify we have sent a request to your email address requesting payment information to verify your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Unfortunatly we are unable to add the *** discount to your account as the offer has expiredWe cannot add any other programming to your Sling Blue beta service because this is a legacy package that is not offered anymoreWe can offer you a free *** Express with $off a month for monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The refund should be processed to the debit card number on file
Sincerely,
*** ***

Hello Mr*** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have providedWe
would like the opportunity to assist you in any way we canCan you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can offer you a full refund for the return of the *** device for $Unfortunately Sling TV will
not be able to cover the return shipping fees, as we did not charge you for that cost.If you accept this offer, please respond with your agreement and the refund will be processed back onto your credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing this account we do not show any record of an attempt to cancel the service in JanuaryIf you have any such record
or evidence of cancellation, please respond with that cancellation emailThere is connectivity on this account in April.For your trouble, we can offer you a refund for one month of service in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:While the response from the business is not completely accurate (prior to my complaint there was no "available in select markets"), I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your account it was set up on a month to month subscriptionCurrently, to get the free *** *** device offer
promotion, we would issue a prorated refund to the date you're paid up for, if applicableWe would then be able to sign you up for the device promotionYour card will be charged $24.99 for the one month of the Sling Blue service plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your *** Express the next business day and it usually takes three to five business days to ship to youWe appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can cancel your account effective immediately instead of end of cycle currently and issue a refund for
$103.98.If you respond with your agreement, we will process the cancellation effective immediately and $will be refunded back to your credit/debit card and should appear on your statement in 5-business days.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I ALREADY contacted customer support and wasted hours of my time, with no resolution and That does not change the fact that I paid for months of a product that did not workFixing it NOW does not resolve the fact that I wasted money the past months.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we show the device shipment was refused and is being returned to the manufacturer....

Currently your account is cancelled effective for end of cycle for 12/13/2017. We would like to offer you a full refund for the device and service for returning the device. If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $42.38. If you are amenable to this offer, please respond to this e-mail with your acceptance, Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted], On March 7, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com. You stated that you paid for Sling Blue plus [redacted] from February 4, 2018, to March 4, 2018. You received notification of a charge for changing your programming on February 8,...

2018. You disputed this charge with your bank; therefore, your account was disconnected on February 14, 2018. When you contacted us, you were informed that a payment would be required to restart the service. When we spoke, I confirmed that your account was canceled due to the payment dispute and I submitted a refund for $48.90. Please allow seven business days for processing.

Hello [redacted] A. [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately with a full refund for December in the amount of $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com