Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as I stated to the representatives, I believe I received an email but deleted it because I didn't feel I needed to retain it. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account it is determined that on July 4, 2017 you redeemed a $75.00 gift card on line and obtained the...

programming of Sling blue, [redacted]. On July 10, 2017 you did chat with a Sling TV agent and was instructed  to select or deselect the programming services you want to add or remove and verify that selection before redeeming the gift card as it was not reversible. You did add [redacted] redeeming your $25.00 gift card on July 10, 2017. When you added [redacted] you removed the [redacted] services. As this was completed online, we will be unable to change your services without the addition of additional gift cards.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I canceled the order before the device shipped and you proceeded to ship it anyways.  I will be happy to return the device unopened for a refund which I was promised in the first place.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First of all I don't want a refund.. you can keep the $24.99 that you extort from all of the innocent consumers who naively decide to do the trial membership. This is bigger than that.The reason I did go back and watch Sling (only once or twice) immediately after I tried to cancel was because I was so distrustful of Sling that I thought you would keep my money and end my membership so I was simply checking up on this. I have not used it since then.I can clearly see that Sling will never accept any responsibility in this matter, but I cannot just walk away and end the conversation. I learned from the Sling scam and went back to Direct TV NOW which states in very bold print that cancellation must occur before trial ends, and it is in clear view and plain language which doesn't mislead the consumer the way that Sling has done. Eventually enough consumers will be scammed by this company and hopefully their outrage will lead to some sort of change in the future.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
Hello SlingTV Team,The offer I signed up for was advertised on your website and was given to me as an add-on option while I was paying for the services. You folks did not stand by your offer and cited that as a system error. To me that just means that a business does not respect the integrity of its website and has the option to change their mind any time they want. It is very easy to deny a customer for a few dollars but difficult to stand up for your organization's integrity. Hence, I reject your offer.
Sincerely,
[redacted]

Hello [redacted], Thank you for contacting Sling TV Support. Your account has been successfully cancelled as of 06/26/2017. You will continue to receive Sling TV service through your current service period, which ends on 07/26/2017. We are sorry to lose your business and we hope someday you may consider...

using our service again. You can always sign back up by logging into your account at www.sling.com/signin . We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond with it so we can reconsider your case. Thank you for choosing Sling

Complaint: [redacted]
I am rejecting this response because:Being that I called in to cancel I don't know what you want me to send you. Your employee failed to document, not my fault. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The implication of the business' reply is that it had already refunded the amount I was seeking. This is inaccurate, and is another of several manipulations of the truth by the business. I have spent significant time and effort communicating with the business about this matter, and was continually rejected and treated rudely. It was not until I filed complaints with the FTC, FCC, and Revdex.com, and issues a letter of intent (to sue) that the business refunded my money. As such, the response from the business is not acceptable, and it should offer an apology for the effort to "bully" me and for the time and effort I was required to spend. A business is not entitled to mistreat a customer, and only engage in proper business practice when "the little guy" has some muscle behind him or her.
Sincerely,
[redacted]

Hello, [redacted],Thank you for contacting Sling TV Support. Per your request, we have removed the Best of Live TV service from your Sling TV subscription. We have also issued a refund of $63.79 for the remaining charges associated with the Best of Live TV package. This refund will appear back onto the credit/debit card on file within 5-7 business days. If you wish to make changes to your subscription in the future, you can also visit www.sling.com to manage your subscription:   1.    Go to sling.com and Click Member Sign In. Enter your email address and password2.    Click Change Subscription under Your Subscription3.    Remove the check mark next to the package you would like to remove or click the Add button next to add a package you would like to add4.    Click Continue and review the order5.    Click Submit Order and view Order ConfirmationYour business is important to us and we urge you to contact us again should you have any questions. Thank you for taking back TV with Sling TV! Sincerely,Sling TV [email protected]

Hello, [redacted],We apologize for the inconvenience that the issue with the promotion has caused you.$26.18 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other...

financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $33.70. If you are amenable to this offer, please respond...

to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you $19.99. If you accept this offer, please respond to this e-mail with your acceptance, or call our customer...

service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com 1:34 PM [redacted]

Complaint: [redacted]
I am rejecting this response because: This business states that they cannot give a refund but I find that to be deceitful. I never signed up for any products they could offer. I received weird emails from them but never thought anything of it until the day I saw that I got billed. I contacted this business at once. I ask only for a refund as I had never nor will I use their products. I hadnt even heard of sling.  They ask that I get my bank involved for fraud. I guess that will be my next step. But then I will have to go through and update my information everywhere when I have found no other issues and check my checking account daily. Because this "business" is "unable" to give a refund for a product never ordered or used.  I refuse to give them my credit card information. I should not need to do so.  The cost of them giving a refund to someone who never signed up for or used their stuff is probably far less than having a very upset person who feels that not only they were stolen from but treated badly after the fact. My assumption is that when I can get to my bank to file fraud charges, this Sling business will not be paid anyway. So, I would assume it would be in their favor to have someone that was satisfied with a simple reimbursement of a charge that they never accepted or initiated instead of a very upset person likely to ensure that everyone knows not to trust this company. But maybe they need bad publicity....? I would like a full refund of any and all charges that I did not approve that came out of my account as I stated when I first saw this fraudulent charge.    
Sincerely,
[redacted]

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.the email you provided is not connected to any account can you please provide the email address connected to the...

account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We have received your Revdex.com notice. We apologize for the inconvenience that this has caused you. We have been able to find and resolve your account issue. We have confirmed that the account associated with your email address [redacted] is cancelled and you will not be...

receiving any further emails about a delinquent payment. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], Thank you for contacting Sling TV Support. We received both your email and the email from the Revdex.com regarding the billing issue you experienced. We apologize for any inconvenience this may have caused you. We will have to escalate this case to our billing team to determine eligibility of a refund on the account. Please provide the following information so we may submit a request on your behalf:• Full name, phone number, and email address on the account• Physical address• Name of bank• Credit card type ([redacted], etc.)• First six and last four of card number• Transaction dates • Full amount in disputePlease let us know if you have any further questions or comments.Sincerely,Sling TV Support[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. You cancelled your account on April 28, 2017.Your last billing period occurred on April 26, 2017 at which a payment was attempted to be taken...

but was declined. On April 28, 2017 before you cancelled the payment was successful taken. You stated you cancelled on your roku device. As most subscription bases services like Sling TV, removing the app from the device does not cancel the subscription. For your trouble, we can offer you a full refund in the amount of $24.99. If you are amenable to this offer, please respond to this e-mail with your acceptance.Regards, Sling TV Customer [email protected] www.sling.com [redacted]
[redacted]
[redacted]    thanks