Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Sling TV offers several ways to cancel your subscription. The customer service phone number is provided on...

our website, along with the option to chat with a representative to cancel your account or troubleshoot live for technical issues. Also, you can login to your account on sling.com with your email address and password and manage your account through there including cancellation. The phone number on the bank statements is a voice recording that also advises on how to contact us for customer service.We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to refund the disputed charges to your credit/debit card as the services continued to be used after the 7 day free trial. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately with a full refund for $80.41. If you agree to...

this offer, please respond to this email with your agreement and the account will be cancelled and refunded at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account the service that was selected on 3/8/2017 was for $43.99 for one month. When the $50.00 gift was applied the...

service was paid for 42 days. Since the gift card value exceed the one month service price of $43.99  your billing cycle was extended to cover the value of the gift card until 4/19/2017.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

(The consumer indicated he/she DID NOT accept the response from the business.)
Their streaming service continues to have serious compatibility issues with the device I own. Their technology department, in a recent email acknowledged this. It is to difficult to watch their content without frequent user intervention in an attempt to correct the issues that have not been addressed. While they acknowledge they are "working" to resolve the issues, they remain. One hour of watching content provided by their application, (App) on the Roku 4 device requires approximately eight user interventions to correct the issue. While I appreciate the company's offer, given all the issues, I do not believe it is a fair and equable resolution. The company is aware that I recently canceled the service effective at my next billing cycle. I do want their service when all their technical issues are solved and hope they notify me at which time I will gladly re-subscribe. When a customer/subscriber pays $130 for a device to almost exclusively watch their subscription, (Roku 4), service/content, there exists a normal expectation that it will work especially when this streaming device was manufactured with a Sling TV button on the remote. Their off is exactly the same given to customers who cancel their subscription the first time. Had I felt their offer was fair and equatable given all the time its taken me to attempt to remedy this matter, I would have accepted their offer at the time I chose to cancel.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please contact Roku customer support at [redacted] and request an RMA.Once you have sent the device back, please email us with the tracking number at [redacted] and at that time the account will be cancelled effective immediately and the refund processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $30.00. If you are amenable to this offer, please respond to your...

Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $20.99 will be refunded back to your credit/debit card and...

should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We currently do not have a promotion to get one month free with the purchase of a [redacted] TV. The offer your account was set...

up with was 7 day free trial. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],Thank you for contacting Sling TV Support. We are sorry to hear that you would like to cancel your Sling TV subscription. We have processed the cancellation and your account will no longer automatically renew each month.You will continue to have access to your Sling TV channels...

through the current service period, which ends on January 8. Unfortunately, we are unable to refund for the December 8 charge as we show no record of cancelling the service prior to that date.You can always sign back up by logging into your account at www.sling.com/signin. We hope to provide services to you again in the future and thank you for contacting Sling TV!Sincerely,Sling TV Support[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show the services have been utilized as recently as 2/16/2018. As the services are currently being utilized and we do not show evidence of excessive buffering, we will be unable to provide a refund on your account. We have confirmed your account has been canceled as of 2/14/2018. You will continue to have access to your services until the end of your current billing cycle on 2/20/2018.   Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I accept the solution by sling.
Sincerely,
**

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.After reviewing your complaint we show that there are 2 accounts tied to your credit/debit card. Your 60 day [redacted] promotion for both of...

these accounts started on 3/7/2017 and ended on 5-6-2017. At that time they automaticaly renewed per our terms of use. We show that you contacted us to cancel these account after they had already renewed. Both of these accounts are still being used. On one account we show that as of 5/28/2017 the account was used and the other account has been used as of 6/1/2017. As the services have been provided and utilized these charges are considered valid.Your accounts have been canceled as of 5/6/2017 and you will continue to receive service until 6/6/2017. After this your account will no longer renew and your card will not be charged again. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We understand you may have set up parental controls on some devices,  but we show a [redacted] stick connected to your account until Nov 19th. The parental control feature must be activated on each device connected to the Sling Service. There were a total of five devices connected to your account this information is available for your verification on our website under the members area of your account. As the rentals were ordered from your account on one of your devices we can offer no refund. Sling provides rental services even if there is no monthly service being utilized. We offer this service so customers can still enjoy there favorite movies with out a monthly subscription. The credit card information was removed once you requested its removal on Nov 21st.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. With your approval via email, three charges totaling $80.65...

will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we will not be able to provide a refund since Sling TV was not notified of your...

intent to cancel the service prior to the end of the free trial. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com