Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we will not be able to provide a refund since Sling TV was not notified of your...

intent to cancel the service prior to the end of the free trial. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We understand you may have set up parental controls on some devices,  but we show a [redacted] stick connected to your account until Nov 19th. The parental control feature must be activated on each device connected to the Sling Service. There were a total of five devices connected to your account this information is available for your verification on our website under the members area of your account. As the rentals were ordered from your account on one of your devices we can offer no refund. Sling provides rental services even if there is no monthly service being utilized. We offer this service so customers can still enjoy there favorite movies with out a monthly subscription. The credit card information was removed once you requested its removal on Nov 21st.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:Your system is faulty and did not allow my cancellation to process properly. I believe the reason that my claim was rejected is because I left a poor review on Facebook for your business. You owe me $43.79. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.After reviewing your complaint we show that there are 2 accounts tied to your credit/debit card. Your 60 day [redacted] promotion for both of...

these accounts started on 3/7/2017 and ended on 5-6-2017. At that time they automaticaly renewed per our terms of use. We show that you contacted us to cancel these account after they had already renewed. Both of these accounts are still being used. On one account we show that as of 5/28/2017 the account was used and the other account has been used as of 6/1/2017. As the services have been provided and utilized these charges are considered valid.Your accounts have been canceled as of 5/6/2017 and you will continue to receive service until 6/6/2017. After this your account will no longer renew and your card will not be charged again. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We see that our care team has set you up with a free month of service. We would like extend that an additional month because of the inconvenience with the two cards...

you used. Unfortunately those cards will not work but you will be able to use a gift card going forward. Please let us know if you accept this offer.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:Thanks for getting back to me. YES, I need a refund of $64.19 as soon as possible on my credit card. I have reviewed the response made by the business in reference to complaint ID [redacted] and found that this resolution is satisfactory to me.I would like to clarify that the PPV service in contention was not initiated from our end. These were unauthorized charges. I would like to request Sling TV LLC to make sure that this does not happens in future. I will be happy to close this case once I see a refund on my credit card. I would like to thank Revdex.com team and [redacted] for being on top of this issue.Thanks!
Sincerely,
[redacted]

They simply asked what email was associated with the sling account and I reply with [redacted]@yahoo.com..... that does not by any means imply that this situation is resolved .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],                                 We received notice of your recent Revdex.com complaint regarding your Sling TV service and we...

would like to apologize for any inconvenience you may have experienced with us. According to our records your account was set up on a 7-day trial on July 5,2017 on July 12, 2017 this account was charged $28.08 for the first month of service because we were not notified of your intention to cancel the free trial. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We would like to apologize for the misinformation regarding your technical issue you received. The issue with the buffering and freezing has been reported to our engineers. When the case is...

escalated, our engineers do not reach out to customers regarding a follow up. A credit of $10.00 was added to the account on 9/14/2017. This credit will be applied on 10/13/2017. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. NBC Local is available in the following metro areas: Chicago, New York, San Francisco/Oakland/San Jose, Los Angeles, Philadelphia,...

Dallas/Fort Worth, Washington, DC, Miami/Fort Lauderdale, San Diego, and Hartford/New Haven. Our website does include "In select markets" upon signing up for a free trail. Our records show your account was canceled before you card was charged. We are sorry
to lose your business and we hope someday you may consider using our service
again. You can always sign back up by logging into your account at www.sling.com
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations[redacted]

Complaint: [redacted]
I am rejecting this response because Sling TV has refused to provide me a prepaid return shipping label to send back the incorrect [redacted] device they sent. I should not be covering the cost of shipping, I did not make the error. Sling TV also canceled my service after I sent in this complaint but did not refund the $44.99 in charges I have already paid.
Sincerely,
[redacted]

Hello [redacted],We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle on March 22 to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card...

at this time as Sling TV is a prepaid service. We show that a [redacted] device was delivered to you, and that the services on the Sling TV app were viewed after the service was billed. If you require an exchange for a defective unit, please contact [redacted] at [redacted].Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges for the [redacted]...

[redacted] fight to your credit/debit card as Sling TV is a non-refundable prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you signed up for Sling TV with our 2 month pre-pay promotion to...

receive a free Roku Express instead of the 7 day free trial. Currently, your account has been set to cancel at the end of your current cycle on 3/19/2018 to stop any future payments from being taken.At this time, we will be unable to refund the charges on the account as there was an equipment order which is either en route to, or has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please reply directly to this email with the tracking number. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],                                  �...⇄ We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service. Based on your zip code our website showed the game was on [redacted]. The [redacted] provides the most exciting moments of each game played during Sunday afternoon. It will display any game where the team is currently within the red zone (20 yard line). If there are multiple games within the red zone, the channel will split into multiple screens to display all games within the red zone. If there are no games within the red zone, the channel will still display a game – typically a very important game or one that is very close.  We apologize for the inconvenience this has caused you we are unable to refund the disputed charges to your credit/debit card.  Please let us know if you have any further questions or comments.[redacted]